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Birla Sun Life Complaints & Reviews

www.birlasunlife.com

3.1

Updated: Mar 14, 2024

Complaints 542

Resolved

332

Unresolved

210

Good! Birla Sun Life values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Birla Sun Life step up their efforts to fully resolve all complaints 👍

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Birla Sun Life reviews & complaints page 6

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Address: Purba Medinipur, West Bengal, 721401

I, mr. Tushar kanti acharjee, have applied for an advisorship in reliance nippon life insurance co. Ltd. Previously i had applied for agency in birla sun life insurance co. But i was not appeared in the irda exam of licensing. Actually i have applied near about 7-8 years ago in birla sun life insurance co. Now, i want to work with reliance nippon life insurance co. Ltd. But my pan - ahbpa5005b is still showing in birla sun life insurance company. I have gone many times to birla sun life office for removing the pan from their portal but they suggest me that it could be done from irda portal. Thus, requesting you to remove my pan-ahbpa5005b from your portal so that i can continue as an advisor with reliance nippon life insurance co. Ltd. My e-mail id is [protected]@gmail.com and my mobile no. [protected]. Requesting your kind co-operation for this case.

Birla Sun Life customer support has been notified about the posted complaint.

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M

Muchicha

from Chandigarh, Chandigarh

Dec 4, 2017

My self partha sen pol no[protected] Cancellation req done by 14th Nov but 15 days has been gone I m not received my amount.another problem is the customer serv executive provide Tat for 5days, 7days, call us 2nd Dec.please let me know why I m suffer for getting of money ? Actual How many days later i m getting of refund money?

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Address: Vadodara, Gujarat, 390002

Dear sir,

I had a pms account which i asked to be closed on 21st march 2017. Subsequent to which the accoutn was closed with many deductions and no clarifications were forthcoming.

However almost 6 months later i came to know that i had been billed for a period of april to june 2017. This period is beyond the closure of the account. Inspite of many mails no response was forthcoming.

And now they have refunded some amount for the period jan+ march. What about the wrong billing for the period april to june 17.

No one is responding to this question as well as there is no audited balance sheet to determine the extent of wrong deductions

I can forward all the mails for your information

Birla Sun Life customer support has been notified about the posted complaint.

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Address: Buxar, Bihar, 802101

Respected sir, i wish to inform you that i am insurance agent of birla sun life insurance company . Advisor code no is – 10009511. MY CODE HAS EXPIRED from birla sunlife insurance company date –[protected] because join a LiC company So please hurry send me NOC of my Job . Del. my pan number previous insurance company. please provide 1c form urgent join for another insurance company.

your faithfully.

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I have want to birla sun life insurance for the interview today (20 november 2017) for uijjvan finance bank for banca profile... The hr mr gaurav and saumaya asked me silly questions and they have insulted me as well... I do not suggest anyone to work there.. Such a cheap employ.. I want senior person to contact me on my mail that is [protected]@gmail.com.

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Address: Dehradun, Uttarakhand

Dear concern,
I have applied my pf in aug last week 2017. My ticket no [protected]. But i have not receive my amount. I have send the pf again oct 2017. Which is received to ur thane address on 30 oct 2017... But still not getting any information... Plz help me in this matter... Do the needfull favour....
Regards,
Anshika puri...
[protected]
[protected]@gmail.com

Birla Sun Life customer support has been notified about the posted complaint.

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M

Manika Ghosh

from Tamluk, West Bengal

Nov 15, 2017

Policy holder: MANIKA GHOSH
Address: Dwarigeria, Satbankura, Paschim Medinipur, West Bengal-721253.
Mob: [protected]
PAN:BLQPG4924F

Rs.30000/- as policy premium from account on21/02/2017 but still not get any documents or certificates from your kharagpur, west bengal branch

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Address: Faridabad, Haryana

I had bought two insurance policy from the company in 2009 & 2010 (Policy no.[protected] &[protected]. The agent who sell these policies to me not contacted me after that.in 2013 one person from the company called me and asked me that he is now taking care of my policies. He advised me that do not pay the premium anymore as locking period of five year is completed and advise me to purchase new policy against the premium amount paid by me of the two policies. He asked me to send the original policies by courier to him. But after receiving the original policy documents he raised 4 policies of rs.62000/- instead of two policy. I had given a complaint to the company on grievance cell but not received any positive response from the company. Now i want all the commission paid to the agent against the all policies.

Birla Sun Life customer support has been notified about the posted complaint.

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R

Rakesh3535

from Raha, Assam

Nov 21, 2017

Paytm ke thru premium paid liye Magyar update nhi hua.policy no[protected] hai 18/11/17 ko kiya the

unethical behaviour - Comment #2924152 - Image #0

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Address: Mumbai City, Maharashtra

Website: www.adityabirla.com/businesses/Profile/Birla-Sun-Life-Asset-Management-Co-Ltd

Dear sir,

I had opted for pms scheme and was given dfb2118.

Due to poor performance, i opted out of the scheme on 21st march 2017. Even after many follow ups i could not get the details of my holding as on that date and the shares transferred to my account on closure.

Eventually after a few months of follow up, i was told that the value of missing shares was adjusted. And this too against bill for the period april 2017 to june 2017.

This when i had closed the account during march 2017.

When i sent mails to the company, they have stopped responding. No response or clarifications as to why i am charged for the period beyond which i had opted out.

I now look forward to your feedback and resolution.

Birla Sun Life customer support has been notified about the posted complaint.

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Address: Jaipur, Rajasthan, 303301

Website: Birla sun life

My insurance advisor was BF4469 Krishna Ballabh Singh.i deposited one just amount 15000 rs in dated 03/01/2013.my receipt no. 38987719 and application no. is A47085832. I already surrendered this policy .due to medical and economic problem I couldn't deposit policy Just.so I want remaining money by your office rules. Please kindly refund my balance amount .

+1 photos

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Address: West Champaran, Bihar, 845103

I had agreed to buy an insurance policy but after going through the terms of policy, i found that policy was not suitable for me as well as the representative of m/s bsl had given me misleading information about the tenure of policy, while policy was being pursued.

We have no any reminder against termination of policy. I have been contacted bsli office, but no any solution from your office. We want please regularise my policy or refund my premium amount. My policy no.[protected] and[protected]. Sir i requested to you please resolved the issued
Thanks,
Birendra kumar mishra
Mob. No-[protected], [protected]
Email [protected]@rediffmail.com

Birla Sun Life customer support has been notified about the posted complaint.

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J

jitendra sanadhaya

from Jaipur, Rajasthan

Nov 16, 2017

Dear sir I was worked at bsli chittorgarh branch as agency manager my employee code is 50062 I joined 20th July 2011 and leave 12 Dec 2011 so plz help me how can I receive my pf

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Address: 515411

Hi,
Reason for complaint : 5 years insurance policy got over didn't return the money back

I simply believe and payed 5 years for my policy, it got over by july 2017. Now sep month is completed never get the money back.

Policy number :[protected]
I have emailed you on 20th aug 2017 from my registered email id but never get any reply.

Don't they have minimum responsibility?

Birla Sun Life customer support has been notified about the posted complaint.

Oct 03, 2017

Updated by Jagadesh12 Hi, i am not getting any reply on this complaint. it has been already 2 months got completed . the 5 years policy completed by 12th Jul 2017. i am in UK sent multiple emails to Birla sunlife insurenace helpdesk never respond.

Oct 18, 2017

Updated by Jagadesh12 Hi, it has been 2 weeks there is no update from the Birla sun life Customercare. no update as of now. can you please escalate on this

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Address: Surat, Gujarat, 394210

Burla sun life ka 15, 000 lena hai abitak mila nahi hai

1) policy number:[protected]
1250x6=7500/-

2) policy number:[protected]
1250x6=7500/-

Ye dono policy 10 sal se band hai abhi tak paisa nahi mila

3) policy number:[protected]

Ye running hai eko ko bhi abhi cancel karna hai aur eska bhi abhi paisa refund chahiye.

Me call karta hu to phone bhi nahi utate aur vinay jain se bat karta hu to vo bolta hai ha ha bhai ha aaj karta hu par kuch nahi hota hai aapke dil me kya hai confirm karlo taki me aapse chutkara pa lu meri kya galti hai
Policy lete samay aap bol rahe the me bheta hu aur abhi jite ji paise mil nahi rahe hai to marne k bad kya milenge esiliye krupya kar mera ye paisa nikal do me aapko phone kar k office k chakkar kat k kantal gaya hu

Advisor:-
1) devkinandan biyani
[protected]

2) vinay jain
[protected]
[protected]
Ramesh bhombe
[protected]

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Address: Chennai, Tamil Nadu, 600048

This is subramaniam my policy number is[protected]. I cancelled my policy on july 24th. Still my payment not received. Please update when it happens. I need my amount immediatly. Do the necessary action. Other wise please give the person whom i have to contact for this issue or contact phone number in chennai. If any other offfice in chennai please give the details we go directly.

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Address: Pune, Maharashtra, 411027

Website: Birlasunlifemutualfund

Hi this is puja kumari i have invested in birla sun life front line equity fund from my idbi bank. Amount was debited on 11/04 and after that it got terminated which i didn't knew than i updated si of 2500 from my different account of idbi and 2500 has been deducted twice but i don't see that reflected in my statement. Folio number is [protected]. Amount was deducted on 07th july 2017 and 7th august 2017. Please check as i contacted customer care and i have not received any resolution.
Kind regards,
Puja kumari

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Website: insurance.birlasunlife.com

My Policy[protected] against application number #EA00052510 was rejected on 23rd of august 2017, Its almost 40 days and the money has not been submitted by the insurance provider.
I have send multiple mails to there customer care and even called them multiple time but the issue has not been resolved yet.
I have been sending them multiple mail and even raised a complaint on there website Complaint number " CAS[protected]K0R6V8" but no action has been taken.
Once i got a call from them and was told that issue will be resolved in no time but still after waiting patiently for such a long time it seems to me they are not will to solve this . I would urge you guys to please help me in getting this issue resolved ASAP

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Address: Mumbai City, Maharashtra, 400068

Dear sir,

Its almost 2 month passed, birla sun life is not refunding excess premium refund payout for birla sun life insurance policy number[protected] _anjali shivmohan kahar. So many complaints done but just saying will refund but not refunding.

Birla sun life insurance (Reference no. cas[protected]c9f5g2 ). Crm:[protected]

Acknowledgement of excess premium refund payout request for your birla sun life insurance policy number[protected] crm:[protected]

Confirmation of excess premium refund payout request regarding your birla sun life insurance policy number[protected] crm:[protected]

Confirmation of excess premium refund payout request regarding your birla sun life insurance policy number[protected] crm:[protected]

Birla Sun Life customer support has been notified about the posted complaint.

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M

mayankJaswal

from Bengaluru, Karnataka

Sep 18, 2017

My Policy[protected] against application number #EA00052510 was rejected on 23rd of august 2017, Its almost 20 days and the money has not been submitted by the insurance provider.
I have send multiple mails to there customer care and even called them multiple time but the issue has not been resolved yet. Please help

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Address: 785001

Dear sir / maam

Folio no: [protected]

Please stop my sip immediately. As i had already sent a sip stop request form to jorhat (Assam) cams office, but today again i got a sms from bsl mutual fund to keep ready money i my account. I am not at all satisfied with the service of bslmf. Without my concern they chooses my sip date, now around 20 /25 days back i sent them a sip stop request form so i dont expect any sip sms from bslmf. Kindly do some thing as soon as possible. Otherwise i have to inform sebi regarding such bad service.

Regards
Rupa

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Address: 600011

Dear birla team

I am r. Sivakumar birla policy no.[protected]. Every month birla policy premium payment is going on monthly mode ecs in smooth process. But this month my due date 28 - aug-17 till now payment not deducted from our bank account i;e premium is not collected by birla via ecs. Kindly collect the premium payment via ecs as of today without any delay.

I am not responsible for any additional charges or issues. This is not my mistake. Meantime we have been already informed to customer care also.

Regards
R. Sivakumar
[protected]/[protected]
[protected]@gamil.com

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Address: Mumbai City, Maharashtra

Website: www.insurance.birlasunlife.com

I had agreed to buy an insurance policy but after going through the terms of policy, i found that policy was not suitable for me as well as the representative of m/s bsl had given me misleading information about the tenure of policy, while policy was being pursued.

I requested for cancellation of the policy about almost one month back and it was confirmed through mail as well but so far paid amount of first premium has not been refunded so far.

Is there any regulator or redressal body to look into my problem?

Birla Sun Life customer support has been notified about the posted complaint.

Jul 27, 2017

Updated by ranvijay singh58 No response from Birla Sun Life Insurance . My policy no is 00732079, Ref of the Request: CAS[protected]F6B3X7.
This policy application was processed at their Ranchi office.

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Address: Mumbai City, Maharashtra, 400020

Dear bsl team,

My relationship manager from standard chartered bank is following up with you amc/ pms/ ins team to find out from where a sum of approx. 53 lakhs has been credited into my account for the last 2 weeks and we have not yet recd any revert.

We need to find out to clear our books of accounts for the monies credited.

My pan no, ahopp2164p (Shashi kiran prasad) and my husband's pan no. Aaepp6452b.

The entry which is credited into my bank account has the following description : in[protected]q980|citin[protected]
Birla sun life brokerage a/c" dated 14.6.2017.

Request you to please confirm to me urgently from where has the monies credited.

Birla Sun Life customer support has been notified about the posted complaint.

Jun 27, 2017

Updated by Dharini Dhruva This complaint is on behalf of my client in whose account the monies are credited

Jul 12, 2017

malathy03's response nil

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M

malathy03

from Mumbai, Maharashtra

Jul 17, 2017

The policy advise was misleading with wrong premium number of years and returns are unacceptable

J

Jehir

from Duliagaon, Assam

Jul 27, 2017

I was employed of Birla Sun life insurance from 2009 to 2014 of nagaon, assam branch as agency manager. But till now I not got my PF amount. My employer I'd is
53863
So please help me

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I submitted surrender documents at Surat branch on 20March and keep following up with customer service for payment for 60 days.
I sent ten's of email but it appears that BSLI does not have staff to respond to emails query of policy holders.

After 70 days, I was told that my profile is "Indian" and since I requested payment in NRO account, they need NRI proof. This requirement was not given in surrender form and I had ticked my account as NRO. It appears that customer service desk at Surat branch was not aware and did not inform me about requirement to submit NRI status proof.
I had submitted similar surrender request with same bank details and received money within 15 days.
Birla sunlife needs to ensure that money is paid promptly and Service desk staff are trained to check policy surrender documents.
I hope that BSLI pays my money at the earliest.

Birla Sun Life customer support has been notified about the posted complaint.

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