Blue Dart Express Complaints & Reviews

Dear team,

This is in relation to my waybill no. [protected] which relates to my passport delivery and as per records of bluedart has been delivered to some Sangita at 14:02 10th July.

Which come to my utter dismay is that there is no Sangita in the entire premises to which the delivery boy has handed over my passport. This is purely unacceptable and irresponsible behavior from bluedart and its delivery boys appointed.

I believe you know how crucial this passport delivery is and could not be handled with this carelessness. I request an urgent action in this regard and want to know the status in real time from the delivery boy. Kindly connect me with the delivery boy at the earliest.

The Currier Boy name is Manoranjan.his contact no- [protected],
[protected] from Bhubaneswar chandrasekhar pur.. The Currier boy having big attitude problem.he called me once for my persal but my phone no is waiting till sat time from still I had called him 10 times above that boy not picking my call n it's not first time it's always happening wth me only that boy manoranjan when having my persal.kindly request to pls take action against him as soon as possible..
Thx Regards
Simran Dash
Bhubaneswar
sumi.[protected]@gmail.com

Complaint regarding consignment no [protected], bound to Tirupathi Andra Pradesh, parcel was recieved to the office on 10 July 2018, person from office call n says to pick the parcel or else it will delivered late in evening or next day, I mentioned my office is working till 2 pm, so kindly do it now...for they the person replies recklessly it's not possible...no delivery boys available so we can't do it...I received on 11 the very next day that too after 12 pm. What's the point in choosing BlueDart, we expect prompt n quick service so pay high charges compared to other terrestrial courier service. So no point in choosing Ur service if this is the attitude n service.had to bring to Ur notice so this complaint

Your employee behaved rudely on being unable to receive phone call.
I dont know what kind of attitude they hold. On asking if he had not been able to recognise the address, he got hyper on me. And challenged me to submit a complaint against him.
I had never been upset with bluedart. But this tym i am. I hope, the problem will be sorted.
His contact number is [protected]

Entire day I was available at the given Address to receive my Courier Consignment, but after multiple calls to the Back Office, still the Same happened.
The Logistic Person did not arrive to deliver at the given address, instead updated fake Status - Delivery Attempted-Premises Closed.
Since last three days repeating the same in a row.

Your employee called me to deliver item which I have ordered, but he asked me to come very far to collect my item. Though he is suppose to delivered at my place.
When I told that I can't come to his place to collect he was harsh and rude towards me and he will cancelled item which I have ordered.
This is very embarrassing and agreesive towards customer.
I strongly recommend to take stern action against him.
(+[protected] I don't know his name as he did not told name.
Today I received call from blue dart backend I believe they too did not respond or tried to help me out. I spoke to manager and representative Poornima.

I had to get a delivery on 6 july and today its 10 july and still is has not been delivered. was waiting for it from 3 days. when i tried to call customer care not able to reach it. it says number is busy. after trying for hours finally got connected and they said it will delivered tomorrow. no proper update on where my product is. even in track status the update is not proper.
Called today number was busy again. after several attempts reached but the same answer it will be delivered but still no proper update.

Please try to deliver it today it self.

Entire day I was available at the given Address to receive my Courier Consignment, but after multiple calls to the Back Office, still the Same happened.
The Logistic Person did not arrive to deliver at the given address, instead updated fake Status - Delivery Attempted-Premises Closed.
This is really below average Services by such a reputed Logistic company.
This has happened 3 Times in a row.
Seem the Logistic Company is not able to handle & just taking Services for granted.
Wasting customer Time on Calls & also entire day has been non productive.
Back end Customer Support also not too Supportive. Not at all Serious.
Logistic Degraded.

I was expecting a delivery on 6th of july that I didn't receive, on 7th of july there was a status in the tracking that you'll tried reaching but the premises was closed. I am pretty sure that there were people present in the premises and security guarding the premises which means there was no attempt to deliver the parcel. Even if we believe there was an attempt the delivery guy should have tried calling the recipient, why the hell do we provide number if the delivery guy does not have common sense to even call. My waybill no is [protected].

Branch at kahnuwan 143528
Phn no. Of delivery man :[protected]

The branch staff is very rude, also never delivers courier at the mentioned address instead blackmails that collect it from office or i will send back.

The staff here has earned a bad name also in such case we will have to request to online companies to dismiss you as their courier partner .

Kindly look into the matter at the earliest.

Dear sir,

My AWB no is [protected]. As usual got WE MISSED YOU card as all at home are working people.

When I called your customer care number, she said that they can't deliver letter before 10 am ! She also asked me to wait till 12noon. That means, I need to take leave from office ! Or other alternative option is delivering on Saturday. But we are working on Saturdays too. You people can't deliver after 5...

Hi,

Blue dart have not contacted me yet. They are just asking for extension number of my office. As we do not have extension numbers here so they undelivered my parcel and the same get return to company.

I want to know if i have given my complete address and mobile number then why they are not just calling me at my mobile and delivered my parcel.

I want my product to be delivered today only. Reference number is [protected].

Waybill no- [protected]

My mobile number is [protected].

Call me ASAP and get it delivered today only.

Thanks,

Girish Sethi

Http://bluedart.in/?[protected] and [protected], The above said consignment is with out attempting for delivery, they updated status as premise closed, we are available in house 24* 7 please take necessary action and do the needful, this is very urgent for me please take necessary action against my complaint immediately

thank you

K.Balamurugan
[protected]

Dear sir/mam
My HDFC FOOD CARD has sent me a courier which is having this AWB# [protected] and by mistake i have been postal address is Chennai Cognizant DLF Building
But this address is right i. E (Cognizant DLF Building, Gachibowli, Hyderabad, Telangana 500032)
If it is possible to send this courier from
Cognizant Chennai DLF Building, to Cognizant DLF Building, Gachibowli, Hyderabad, Telangana 500032 .
My personal mail id (palvai.[protected]@gmail.com)
Thanks & Regards
pradeep

I am highly surprised and shocked at Bluedart service which i thought was the best courier company.Today they have proved me wrong by not delivering my courieron time. I had sent my courier on Priority and was suppose to reach on Friday i.e. 6th July and today its 9th July and courier has reached now after continuously being talking with customer care.
Also, on top of that they have wrongly mentioned/updated on the site while tracking the status that nobody was available to take the courier and the courier boy came back.
Now i want my refund back because the purpose of sending the courier on priority got waste.

For your reference :
WAy bill No.: [protected], [protected]
Mail me at apparent.[protected]@gmail.com

I want reply on this at the earliest

My name is Nimai arora. I am from amritsar. Your courier service in amritsar is very poor. Your employees never cooperate with the customers. They always speak rude language and behaviour. Its very shamfuel from your express company that they also not provied d3livery on time and even they not provied delivery at home. They never pick our customers home. When we say to provied they always says to pick the courier from their office. If they are unable to provied delivery at home.then why are you make false representation to the customers.

Hello Bluedart,

Today i have had unpleasant experience with Blue Dart regarding my important courier AWB #[protected] delivery. Message was received from Blue Dart today early morning that Courier will be delivered today, since it is very important courier i was waiting at home to receive it but until 3pm i was neither contacted nor online status changed for delivery. So, i have called around 3pm to Blue Dart customer care to fidn the status and customer executive informed me that courier will not be delivered today and will be delivered on Monday. Since no one will be there at home to receive on monday i insisted to deliver today and executive confirmed that he will get it delivered today. Again around 5:30pm i called customer care to find status as no one contacted me for delivery, this time i was updated that it is out for delivery. I waited until 7pm and called again customer care after checking the online updated status as "Need Department Name/Extention Number" and to my surprise customer executive told me that updated status is general update and the meaning is "since mobile Number [protected] is not reachable" courier was not delivered. I was completely shocked to hear that as mobile number always reachable and since morning i was waiting hoping that anytime courier person may come for delivery after online tracking and customer care follow-up. This false updated status is completely unethical and unacceptable considering the importance of the courier. This is not only damaging the Blue Dart reputation but also worst customer experience. I hope blue dart addresses this issue in right way and my delivery would be done at the earliest.

Got a message from my bank that AWB [protected] is undelivered on June 29 as the door was locked however it was not locked as my parents were there at home & there is no information from Bluedart as your common practice to put a card. When checked with BD customer care on June 30 they confirmed the shipment will be delivered on next working day i.e. July 2 however nobody turned up again have called to customer care on July 5 & they confirmed will be delivered by 6th but no delivery. Again have called today but even in customer care nobody is lifting. What kind of service you are providing. Also this has been a general observation that your Bharuch franchisee is pathetic, they don't have a service approach. A feedback to look into the management of this branch

This is my AWB no.[protected].as shown your system Devilry attempted and premises closed.It mentioned three time. I would like to know that our premises remain open 24 hrs and office boy accept delivery any time. then why it is possible.
I asked it about customer complaint no and they assured next day delivery boy will call you on your no and will come. but it did not so and again showing Premises closed. This is ridiculous.
Pls revert it is my urgent letter and I want i by Monday. It is still showing Undelivered shipment and held at location.
Sandeep tiwari
Mbl. [protected]

I am aziz khan from kakinada i have about to receive my parcel from blue dart...but the services of blue dart is worthless and very poor i am complain about those who responsible for not delivered the item...instead of delivery the item they shouted me...harassed me kindly take an action against those who responsible...
My contact no.[protected]

There are 01 lady and 03 persons were there

Kindly immeadiate action against them

Thanking you sir/madam