Blue Dart Express Complaints & Reviews

I am highly surprised and shocked at Bluedart service which i thought was the best courier company.Today they have proved me wrong by not delivering my courieron time. I had sent my courier on Priority and was suppose to reach on Friday i.e. 6th July and today its 9th July and courier has reached now after continuously being talking with customer care.
Also, on top of that they have wrongly mentioned/updated on the site while tracking the status that nobody was available to take the courier and the courier boy came back.
Now i want my refund back because the purpose of sending the courier on priority got waste.

For your reference :
WAy bill No.: [protected], [protected]
Mail me at apparent.[protected]@gmail.com

I want reply on this at the earliest

My name is Nimai arora. I am from amritsar. Your courier service in amritsar is very poor. Your employees never cooperate with the customers. They always speak rude language and behaviour. Its very shamfuel from your express company that they also not provied d3livery on time and even they not provied delivery at home. They never pick our customers home. When we say to provied they always says to pick the courier from their office. If they are unable to provied delivery at home.then why are you make false representation to the customers.

Hello Bluedart,

Today i have had unpleasant experience with Blue Dart regarding my important courier AWB #[protected] delivery. Message was received from Blue Dart today early morning that Courier will be delivered today, since it is very important courier i was waiting at home to receive it but until 3pm i was neither contacted nor online status changed for delivery. So, i have called around 3pm to Blue Dart customer care to fidn the status and customer executive informed me that courier will not be delivered today and will be delivered on Monday. Since no one will be there at home to receive on monday i insisted to deliver today and executive confirmed that he will get it delivered today. Again around 5:30pm i called customer care to find status as no one contacted me for delivery, this time i was updated that it is out for delivery. I waited until 7pm and called again customer care after checking the online updated status as "Need Department Name/Extention Number" and to my surprise customer executive told me that updated status is general update and the meaning is "since mobile Number [protected] is not reachable" courier was not delivered. I was completely shocked to hear that as mobile number always reachable and since morning i was waiting hoping that anytime courier person may come for delivery after online tracking and customer care follow-up. This false updated status is completely unethical and unacceptable considering the importance of the courier. This is not only damaging the Blue Dart reputation but also worst customer experience. I hope blue dart addresses this issue in right way and my delivery would be done at the earliest.

Got a message from my bank that AWB [protected] is undelivered on June 29 as the door was locked however it was not locked as my parents were there at home & there is no information from Bluedart as your common practice to put a card. When checked with BD customer care on June 30 they confirmed the shipment will be delivered on next working day i.e. July 2 however nobody turned up again have called to customer care on July 5 & they confirmed will be delivered by 6th but no delivery. Again have called today but even in customer care nobody is lifting. What kind of service you are providing. Also this has been a general observation that your Bharuch franchisee is pathetic, they don't have a service approach. A feedback to look into the management of this branch

This is my AWB no.[protected].as shown your system Devilry attempted and premises closed.It mentioned three time. I would like to know that our premises remain open 24 hrs and office boy accept delivery any time. then why it is possible.
I asked it about customer complaint no and they assured next day delivery boy will call you on your no and will come. but it did not so and again showing Premises closed. This is ridiculous.
Pls revert it is my urgent letter and I want i by Monday. It is still showing Undelivered shipment and held at location.
Sandeep tiwari
Mbl. [protected]

I am aziz khan from kakinada i have about to receive my parcel from blue dart...but the services of blue dart is worthless and very poor i am complain about those who responsible for not delivered the item...instead of delivery the item they shouted me...harassed me kindly take an action against those who responsible...
My contact no.[protected]

There are 01 lady and 03 persons were there

Kindly immeadiate action against them

Thanking you sir/madam

AWB#[protected] was couled not deliverd in first attemptW I was not called on my mobile mensioned on my assingement in second attempt i got call but in very bad manner by your delivery executive (MOBILE [protected]), his behaves very bad and scolding me that next time he will ring bell once and dont call ang go.
I will raise this matter with my bank and ask the bank if blue dart standerd is such, then please dont send any document by blue dart

Best regards
ARUP KUMAR DASGUPTA
MOBILE [protected]

Respected person,
this is my AWB no [protected]..as shown your system the shipment is deleverd on 30th june..but as per mine the knowledge i have not recevied any shipment..so can your system show as delevered...is this your service????? how can i judge???? are you bluedart or Local courier service...kindly answer..

Regards,
Ashok kesur
surat
[protected]

Dear sir / madam

I have book mi phone on 4th, July 2018.but not delivere still date and deleryboy saying more parsal in this area.and last moment mr. Milan khatri (manager) all boys are busy in others parsal you want your parsal we are delivered on Monday 9th July 2018.
Also find attached file for more information.

Kindly look into the matter.
I am waiting for your reply.

Thanks and regards
KAZI
[protected]

My package has the AWB # [protected]. I was supposed to get this delivered by today. The delivery person did not visit the home. He just called once and did not come at all. Why? Also he has updated that we have shifted our residence. It is sheer false and nonsense statement or update.We are living in the same address given and just because of his laziness or irresponsible act we did not get the parcel. Can you arrange it to be deliver again.

Bluedart has this habit of putting incorrect status.

The Bluedart person called me on my phone.
As I was in a meeting, I could not pick up the call.
I later called the person. He said, there is no courier in my name.
Later I checked the status using AWB and it is mentioned that premised closed, where as my family was very much at home at that time.

I have already complained to the shipping company not to courier using Bluedart and instead use Professional courier.

The name of the courier person - Parthiban
His contact - [protected]

All Time Same Problem Address Not Traceable, Its So Embarrassing For Bluedart Improve Your Service As Soon As Possible. My Office Is An Prime Location In Lucknow Aashiana But The Delivery Boy Was Not Find It And Mention The Status Address Not Traceable. All the Staff Is Unprofessional And Their Is No Manner To Talk With Customers.
Dear Customer,

Greetings from ICICI Bank.

The Cheque Book for your Account XX0000 sent through Blue Dart Courier, AWB [protected] could not be delivered due to the reason mentioned below:

Consignee's Address Unlocatable/Landmark Needed
To request for re-dispatch, please call our Customer Care.

I am susanth prasad from Port Blair, it is the complaint against the service of bluedart junglighat Port Blair, I had ordered few items from Amazon and online shopping few items was delivered by bluedart but not in the given address I picked it from their office i.e. 10km away from my home, they always call and tell to pick it from their office or they will wait for three days and send it back, is this the way? No other courier service did this they all deliver the consignment in my home, If they can't deliver it in given address then why they're​ taking the consignment. Bluedart is the worst courier service I had ever seen.

This is regarding the Shipment from HSBC

AWB#[protected]. It came twice to get delivered and twice without any information and any calls I got message that the parcel is undelivered.
It's a bank parcel.Can you please explain why I am not being called by the delivery boy when they are coming at my working hours.
Can you please arrange a call back from blue dart and resolve this asap.
Thanks
Samrat sengupta

I have ordered my product on paytm on 25 June 18 and bluedart has received my shipment on 27 June 18 but today is 06 June 18 but yet i have not received my order .i have order the product because I wanted to gift it to my cousin on his birthday but delaying in delivery spoiled my all planning.i called the bluedart customer care on 05 June and they informed me that my order has been cancelled but I have not cancelled the order and paytm mall customer care also informed me that bluedart customer care gave me wrong information as my order is still placed ..i am very disappointed by the bluedart services and want to raise this issue as higher i can...worst experience by the bluedart services and I would like to call them worthless courier service..and urge the customers to not to put faith on bluedart as they sucks.

Items Waybill No : [protected] and Waybill No : [protected] .
this is second time they are not delivering my items by giving fake tracking status and reasons.when i called them they told me they can't deliver i would have to come .last time also they dis same and now again.
all other courier companies have deliverd many items to my address without and problem and blue dart again did this..they updated out of delivery area status..WHY the ### you guys accepted order when u c'ant deliver..i called them they were making false excuses and told me to come. the branch office is 30kms away from my city ..
MY address is totally correct your delivery boy is too lazy ..shut down your company because you guys never deliver ..pathetic and rude service...this is 2nd time

Dear sir,
my parcel has been delivered by blue dart malviya nagar office.My airway bill no. [protected] but your executive not delivered parcel of my address and not of in my hand. I am many times request on executive mobile no. [protected] name of mr. Vikas. But he talk very rudely language. This is very negligence service of your company against the goodwill of blue dart

kindly urgent the matter

harish kumar sharma
[protected]

Its very surprising to see that well known reputed organization like BLUE DART will do these kind of cheap tricks.

Without attempting delivery of Consignment they have updated status as Address Shifted, we are staying in the same address last 5 years.

After seeing update in the Blue Dart website, I called customer care and informed same that we are very much operating from the Same address and told them to deliver again and must call me before delivering for confirmation.

Second time when I saw the status of Consignment, it is showing as returned to Sender and unable to contact receiver, which totally incorrect, no attempt made my delivery boy and no call, I can share my call list and recent telephone bill of office address for your information.

I want to escalate my complaint but Customer care people are not interested to take my complaint.
I tried to approach Regional Manager of Hyderabad, but Blue Dart Regional Office numbers are not working[protected].
How come Banks are using Blue Dart Services when these people are not providing proper services.
I need someone from Blue Dart must check on this and get back to me as soon as possible
I have decided here after not to use Blue dart courier services in future.

My pan card was expected to be delivered by 21 june, 2018 by your courier service but unfortunately it is not delivered yet. My tracking no. Is [protected]. I queried about it at your rewa branch but they said that they haven't received this consignment because it was lost during shipment. I request you to search my document and make it available to me or inform the sender by which they can make a copy and send it to me. Thankyou.

I have called on 3rd july morning 11.30am at blue dart sholapur, murarji perhaps branch, and the concerned representative confirmed that they have received my pan card and the same will be despatched on same day.. However it's almost 5 days of below email confirmation from pan india, still i haven't received my pan card by blue dart courier..
Below detail :
Your pan card has been dispatched on 21-jun-2018 by blue dart express ltd courier vide airway bill no. [protected], at the address for communication* indicated by you in the application. The pan card is expected to be delivered by 01-jul-2018.