Blue Dart Express Complaints & Reviews

Hi,

I ordered a product from paytm, after few days i got msg that your parcel has been shipped via bluedart and alloted a way bill number to track.

I am waiting for my parcel since from 5 days they are not giving.

I called customer care 10 times, all time they said you will get now, you will get today like this,

I wanna sue them, coz i ordered a shoes for my dad, and now he is going from here, what i will do with the parcel now,

My waybill no is [protected].

I want my compensation for this now
Coz i have to again send the shoes to them or wait for their next visit.

Cheers,
Manish
[protected]

Undelivered shipment

Hi,

Till now, i haven't receive my shipment. But, blue dart tracking system shows that shipment delivered.
Waybill no : [protected]
Reference no :[protected]

My name is gurpreet singh
Mobile no[protected], [protected]
Address : house no 2932, gali no 2,
Hargobindpura wadali road chheharta, amritsar. State : punjab
Pin code 143105

Though the consignee address is written properly for way bill no. ‪[protected]‬; the courier is still not delivered. I was waiting for so long to get the package delivered and suddenly status got updated to consignee address incomplete. I didn't receive any call, nothing. I got an sms saying call on ‪[protected]‬ to reschedule the delivery. I did that two times and got charged for no reason. No one even answered from another side. This is really unprofessional. It is loud and clear that they are logging incorrect status into their system and making fool of the customers.

3rd grade service
Status and scans
Location details date time *
Waybill no : ‪[protected]‬
Lastmile e-tail delivery undelivered shipment held at location 28-sep-2017 13:43
Lastmile e-tail delivery consignee's address incomplete/landmark needed 27-sep-2017 16:00
Lastmile e-tail delivery shipment out for delivery 27-sep-2017 13:14
Lastmile e-tail delivery shipment arrived 27-sep-2017 09:44
Lastmile e-tail delivery shipment in transit 27-sep-2017 09:23
Gopinath bazar hub shipment further connected 27-sep-2017 06:59
Delhi hub shipment arrived at hub 26-sep-2017 17:14
Delhi hub contact customer service 26-sep-2017 17:11
Hyderabad hub network delay, will impact delivery 26-sep-2017 10:27
Hyderabad hub shipment further connected 26-sep-2017 07:36
Hyderabad hub shipment arrived 26-sep-2017 06:38
Kom service centre shipment further connected 26-sep-2017 02:54
Kom service centre shipment arrived 25-sep-2017 23:57

This the very worst scenario, where i want to complain about the delivery person behavior. That person came to deliver a phone to me where he don't have swiping machine. When i have requested him to get me card machine, the way he spoke is very harsh and very rude. Even i have requested him to give me 5. Minutes so that i can transfer via paytm but he didn't gave me chance to speak, instead he told "cancel the order-i will leave". I have never expected this from the most prestigious service firm. This is the mobile number he called [protected] and i heard that his name is vivek. The rude way he behaved with me is very bad and unexpected. I hope firm will take action and properly train these type of persons properly to behave with customers.

Thanks

Ordered a haier fridge in amazon and was mailed that i would receive the product via blue dart on sep 25. Due 2 my unavailability, the person asked if the fridge cud be delivered next door which was the poorest idea. Then got a call at 10pm for delivery which i denied. He made me wait for next day also. Then on sep 27, he confirmed to deliver at 6 pm then he said 7;30 pm then finally got the product only at 9pm. He didn't know its on first floor, was stammering enough to shift it. Why are they unequipped and why do they have to make us wait for hours together? Let us know the exact delivery time and not to waste our time. Also fetch necessary persons, do not manage with one or two. Fridge is not a product to be delivered at neighbor's home, better educate this to them. Consider this as a strict compliant against the blue dart service.
Tracking id [protected].

Dear sir /madam

The yes bank send the courier of awb number [protected] to me to the official address
Due to holidays office are to closed due to that send the courier to the home adress below what i mentioned.
I want it to be redirected it to my home adress
Mr. Kusammanavar basavaraj.
# 540 r first floor 1st b cross 3rd stage 4th
Block basaveshwaranagar
Bengaluru 79 karnataka - 560079br...

I was suppsed to receive my yes bank debit card till 14th sep 2017 as i got a message from bluedart on 11th sep about dispated. I am contacting regularly to these # but still i have not got any resolution. On 21st sep 2017, i called to bluedart office many time on 21st sep and every time they said the delivery boy is out for delivery and you will get the packet till evening but i got nothing at the end of the day. Today is 28th sep and i am still struggeling to receive my card as i have to call to bluedart daily and explain whole story again and again but they are doing nothing. That is my bank credentials and i am not gonna leave you #. I am going to file a fir at local police station as well as consumer court now.
Details are: (Also i have all records and screenshots of this # service and process which i am going to submit at right place)

Name: pankaj bagla
Contact no: +91 [protected]
Waybill no: [protected]
Delievry address: 557, gaura nagar, near char sampraday ashram, vrindavan, mathura, 281121

Bluedart local office is at krishan nagar, near radhapuram estate and ganeshra stadium at giverdhan chauraha, mathura

Sir,
I had booked an envelope on 25/9/17 at your jodhpur office with awb no:[protected]{dhl awb no: [protected]} to be delivered at kolkatta on the assurance of your booking staff that it will be delivered on 27th sept positively {as it is urgent & so i paid such a huge amount rs 360/-for this very light weight envelope}. But to my utter surprise on tracking the shipment, it has reached kolkatta at ajc service center on 27th sept at 14:18 hrs but not delivered to the addressee till now, rather expected date of delivery is being shown is 3rd oct due to holidays.
Sir, this type of services are not expected from such a reputed company. I request you to kindly look into the matter & see that the consignment is delivered today in any case as it is very urgent.
I hope that my request will be considered & needful be done & with hold me from taking legal action against you.

Sir my order not delivery yesterday
Order date
24-sep-2017
Order #
[protected]

Blue dart
Says our order collected blue dart office charkhi dadri not delivery at home.
I purchasing tha item amazon says home delivery but blue dart courier says not home delivery.
My home distance 5 km from blue dart courier office charkhi dadri.

Tracking #
[protected]

Customer service and staff courtesy both are bad. It only works on one sided type. Eg. They couldn't call the customer for delivery (Shipment), but they updated on their site they contacted and customer not receiving phone call. They are making fool to the customer and also updated unnecessary reasons on their site for showing the customer. Eg wrong pincode etc. My question is why should take delivery shipment for non-serviceble location. Even they are not informed to the customer for non-serviceble location.
Pls don't go for it.
Very very bad experience of service.

Hdfc credit card is received by bluedart on 26th afternoon and till 27th evening the card has not been delivered.

I have received a call from bluedart courier delivery person on 26th afternoon that he is at bldg 9, raheja mindspace to deliver the card. I am located in bldg 6 and has requested to come to bldg6. The person did not show up and today (27th) noon, hdfc called to enquire if i am out of my house as card could not be delivred. I was surprised as delivery boy came to office but hdfc mentioned no one was at house and hence card is not delivered. This information is in-correct as no one came to my house address.
I have today called bluedart service center to come and deliver the card at my house location.in spite of multiple calls card could not be delivered and am still waiting for the same. I have planned to go our of station tomorrow morning, but now has postponed the same to receive the card.
Total un-professional service by bluedart and service center response is extremely bad.

Bluedart awb number is [protected]

Awb number [protected]

Courier guy is not coming to mentioned address. He is asking me to come another company parking where our access is denied. His number is[protected]. When i asked him to come to my company he denied and used abusive language. He told that if you will not come here, you will not get courier. Please send courier at mentioned address.

Waybill no : [protected]
There is no proper information on my shipment and ruthless behavior of customer service. The exact date of my delivery is 27 sept 2017, still its in transits and they were not giving a proper information.
On 23 sept onwards there were not updated a status of my shipment.

My name moh jishan
Mob [protected]: [protected] reference no :[protected]
Pickup date 13 september 2017
From new delhi
To haridwar
Status shipment delivered
Date of delivery 21 september 2017
Time of delivery 14:20
Recipient mohd zishan

Status and scans
Location details date time *
Waybill no : [protected]
Haridwar shipment delivered 21-sep-2017 14:20
Haridwar undelivered shipment held at location 20-sep-2017 22:12
Haridwar consignee's address unlocatable/landmark needed 19-sep-2017 15:00
Haridwar undelivered shipment held at location 18-sep-2017 21:00
Haridwar undelivered shipment held at location 16-sep-2017 19:00
Haridwar need department name/extention number 15-sep-2017 23:19
Haridwar shipment arrived 15-sep-2017 09:35
Haridwar shipment arrived 15-sep-2017 09:35
Rama road hub shipment further connected 14-sep-2017 14:44
Rama road hub shipment arrived at hub 14-sep-2017 05:00
Gurgaon c w shipment further connected 14-sep-2017 03:34
Gurgaon c w shipment arrived 14-sep-2017 01:23

Hello sir,

When i vistited the office at pandesara branch surat a lady reprenstative spoke very rudly. I parked my vehicle at gate of bluedart office i know its my mistake but when a delivery when from ahmedabad comes to pandesara branch at surat there is no why to enter to gate because my vehicle is there therefore the van deliver or security guard drop my vehicle on the road and due to it many scratch was there on my vehicle when i spoke for this kind of mischieves they behaving rudely the girl and man at office was very rude in behaviour and said that you can complaint about us where ever u like.

Refrence no. [protected]

I am a frequent buyer from amazon.in. I placed an order few days back. Scheduled delivery was on 25th or 26th but i got the message on 24 sept 2017 itself that the product would be delivered that day. The courier guy (Shravan jadhav) called from [protected] me asking for my exact location. I conveyed him saying its sunday and i am not at home and requested him to please come on monday. He then without my knowledge he went to my home and threatened my family members to receive the parcel. I mean, how can you even ask the customer's family members this way, is it a new practice adopted by blue dart? I again called him to request please deliver the order on monday as i was not at home. Now he started to abuse me by giving bad words and life threatening sentences.in the evening i received a message telling that the product was refused due at the time of delivery. I am deeply saddened by this mischief. Kindly look after your delivery boys else you would be losing regular customers like me, to other websites.

What do i understand is blue dart is totally responsible for this act and we as consumers will be giving negative feedback about amazon.
If any higher authorities of blue dart are worried about their upcoming business then kindly look into this matter.
Really shameful for blue dart.

Dear sir,

Me sk. N. Haque a csc vle from kolkata-700018 (West bengal). The bluedart delivery person is not delivering the pan card to the door-set of the customers, whereas 'status" showing 'delivered.

Sometimes the person is phoning the customers to come to a particular place of his own choice. The thing is, he is supposed to deliver the goods to the customers door-set, where anyone on behalf can receive the consignment in the absence. When your delivery person asking the customer to come to a particular point, he/she may not be in the range or could reach on time. Another thing came into my notice, that he is demanding rs.40/50 to the customers as a delivery charge. If it is mandatory then why doesn't he provide a bill for that.

Hope you will peep into the matter seriously and looking forward for a positive feed back and better service in near future. Thanking you in anticipations.

Yours faithfully,
Sk. N. Haque

Worst courier service ever. The status of the shipment not changed from the past 3-4 days. Unable to locate my shipment, the customer care people say that they can't help me in this problem as we don't know where your shipment is (Is it at the hub or the concerned branch which has to make the delivery, although the 3 days last updated status was pick up from hub).

I tried calling the concerned branch office 20-30 times, but no body picks up the call and also after few calls, the phone went busy which means may be the branch people have put the receiver aside.

Also, the delivery time, they tell you is from 3pm - 6pm, which means that the customer has to take leave from office to receive the delivery.

Totally non customer friendly courier service and the best part is, the higher management know about these gaps but nobody is doing anything to make it better.

My waybill no.[protected] courier from icici bank which was supposed to receive on[protected], on the same day i have received two courier from vichare and velvex courier both also delivered without any problem both also sent from icici bank and third yours blue dart, on the day the person from bluedart gave me miss call for the landmark his name is kunal and his ph no :- [protected], after receiving miss call from him i was call him continuously...

Blue dart of north lakhimpur, assam service is very bad. They never deliver parcel at home. We have to request them every time for a delivery. They ask my father who is a senior citizen to come to their office n pick the parcel. Why would we opt for home delivery option if blue dart can't deliver home delivery. Really it's a headache whenever i go for blue dart service of north lakhimpur. Horrible service.