Blue Dart Express Complaints & Reviews

Dear Sir / Ma’am,

Sorry to say but this is the worst courier service I have ever encountered. Your courier boy called me up 2 weeks ago regarding the arrival of my parcel. Yet not delivered and listed it as I was not available, which is a vague reason. My location is a prime one just beside N.H. 31. It is so prominent that its even listed on Google maps.

The courier boy later called me and told that it will be delivered. But no action taken. When I tried calling up the Courier Service they simply ignored after knowing the parcel details. Customer Care service even useless.

Today I am receiving a mail regarding return of shipment.
Ref no being : [protected]

Regards,
S.ghosh

Respected sir/madam,
I have courier yesterday from Delhi . bill no. [protected] .it supposed to delivery today .as in status, they have not found my coutier address.I m very socked they have not even called me or receiver once .as it was very important courrrier to be rcvd today . I supposed to summit tomorrow it . I have called local office to receive it personally .but their behaviour was so rude .they hanged up the phone before I could explain my critical situation . I'm very disappointed with service. I expect your discipline action against mis management service of local agent.

Dear Team,
Pls refer the consignment no-[protected], the same is yet to be delivered as the same has already reached in the destination location since 12.01.16. Pls update the status on urgent basis. My contact no- [protected]

Below mail dated 12th jan i have written to one of the blue dart courier executive on customer help line number and waiting for his reply.
After registering the complaint i received my debit card on 13th jan which is reached at roorkee on 29th dec.
I have also forwarded copy of phone call recording to him
His mail id is [protected]@bluedart.com

Dear mr. Nikhil
Refer to our telecon
Pls register my complaint against blue dart courier office for not delivering the atm card even on my request

The debit cart still lying at blue dart office from 29th dec but as per them my area is not located by them. Why they have not contacted to me or bank for getting my location?

I have call at their office and requested them pls refer attached voice call record of the same and still i am waiting

I have been struggling from last 3 months to get my debit card

Pls revert if any query

I was awaiting a banking shipment. The tracking id said it reached chennai - parrys office on 8/1/2017. I was at the residence for the next 4 days to receive it since i am supposed to be at the site. No one came and nobody contacted me to my number but status was just getting updated as 'shipment attempted - premises closed' for 3 days. The 4th day i went to the nearest office, they asked me to go to the office next to broadway depot. The 5th day i went to the concerned office and asked about the issue. There was another customer with exactly the same case from royapuram. They just made us wait and later handed the courier. Actually they are not supposed to do that for banking shipments but since it was their fault they just didn't care.

When asked about the delay and status they had no answer. No answer for why they didn't contact me if they attempted shipment. It seemed they just update the status without even attempting. I told them that i want to register a complaint but the in-charge guy just gave us his number for any future shipments, he said he ll personally follow it.

It looks like the system for courier delivery is not proper/complete. It needs a feedback routine and interactive tracking system so that these kinda of loopholes can be fixed.

Regards,
Ashiq

The service of blue dart courier is getting erose day by day due to its fake commitment and it's indisciplined courier boys.
Recently i have a credit card which should be received by me, at first attempt i wasn't at my place but i left my documents but that guy didn't deliver. So i placed request to re-deliver again with suitable time when i am available.
But these idiots used to call me that it will be delivered tomorrow n tomorrow after a week of mental torture they didn't deliver and returned to bank
Pathetic service provided by these people even the complain number were also supporting their colleagues for their bravo job.

Important document have to come. But in afternoon nobody met because me and my wife both are working. So I give the timmings for the next day after 5 pm. And executive confirm the same. Next day when i am tracking the courier it was same update at 3.45 pm that premise closed. And after calling again at boriwali east office the executive said the courier will be deliver today only between 5 to 8 pm and same was not received. This is what sensitivity agency is following.

Shailendra Dadhich
M.no [protected]
Track no -- [protected]

Hi,

Today all day i am trying to reach Bluedart office BD 75, Salt Lake Kolkata, but no one is picking up the phone.

Yesterday, after my office work i reached in the Bluedart office at around 6.45 PM, but they refuse to give my own parcel. And said to come next day morning.
Today i am trying to talk to those guys to fix a convinent time to go personally to the office and pick the parcel, but no one is picking.
People are giving such huge money and except a premium service from Bluedart. But bluedart employees even dont think of calling back.

It is quite dis heartening to know that there are a bunch of liars in the office of Blue Dart, Gopinath Bazar New Delhi.
My consignment tracking shows that the delivery could not be done as we had moved out from our residence. It is a clear lie and we are still residing in the same house as mentioned on the consignment.

Further to add to the unprofessional-ism none of the contact numbers are working had tried Ahmadabad number, Gopinath Bazar Office numbers and the toll free number.

I am shocked at the service, as blue dart is the one and only courier service that has not been able to find my address so far. Worse still, they are quick to put the blame on the customer for not providing enough details about the address. For your information, other courier services deliver packages perfectly well to the address I provide them. Blue dart needs to have the basic courtesy to call the customer while attempting to deliver the package, rather than being in a hurry to say 'delivery failed' first, make the customer run pillar to post, and after the customer goes through all the hassle, coolly ask for details about the address, that too saying- no, we are not going to attempt to deliver the parcel again.

Cheers to you.

Sir,

This is to inform you that my Axis Bank Credit card is not delivered by the delivery boy yesterday ie 12.01.2017 & while tracking the same i come to know that land mark required.I call the customer care to provide the information & again today the delivery boy is denying to give the card.
Call received from ph no-[protected].
Please look into this matter to resolve the same at earliest.

Regards,
Anik Mitra
[protected]

I am from zirakpur panjab. i ordered an product from MI store. i tracked my order and tried to contact blue dart for pickup becouse of my bzy shedule but i can't find any no to cll all are old and the worst thing is next day i got a cll from delivery person and ask for office pickup becouse i was not home and he gets angry saying dat you ever stayed home when your package deliver. that dos't his business so plz improve ur customer takle skills or replace them wth well knowledgeable employees

I have received this message twice yesterday and today "Your order from Xiaomi with Blue Dart Awb# [protected] is undelivered due to address related issues. To reschedule, please call[protected] from 9am-9pm Mon-Sat."
[censored]ing service ...
Also i called to bluedart yesterday for the delivery, they said you will receive your product tonight before 7:30 pm. But did'nt get. Today again i have called for the same and get reply same as yesterday.

This is just a [censored]ING service.
Bluedart is a [censored]ING company.

HDFC Credit card sent through Blue dart vide AWB#[protected] on dt 11/01/17. The courier boy without coming to my home or office, simply returned the consignment on 12.01.17 stating that the consignee shifted from the current address. I am residing and available in the same address provided for the delivery of the credit card. Hence it is requested Blue dart to deliver the same to me tomorrow. It is unfair on the part of Blue dart, blindly depending on the false courier boys.
R Bhanu Prakash
[protected]
[protected]
[protected]@gmail.com

My waybill no is [protected]. My hdfc parcel hasn't received by me yet but when checking at bluedart status checking it is showing received. It's been over month now. Kindly look into the matter. For any query feel free to contact [protected] . the date of shipment is 24november 2016 and delivered date is 26nov 2016, but I didn't receive it till now. If it has been received kindly show me the receipt of receiving.

I made 8 calls from my mobile number [protected] to toll free number [protected] on 12/01/2017 in between 13.00 to 13.45. Call connected but no body is responding and call charges recovered from my balance. What is this? . 1)How calls charged to toll free number?
2) After call connected nobody is answering, why like this ?...

Hi Team,

This is a complaint regarding non- delivery of my bank credit card at my Home Address. The reason I was notified for the shipment not being delivered to my home address was that the address needs to be updated. I would kindly request you to let me know the next course of action needed from my end to get the card delivered to my home address at the earliest.
Shipment reference number: AWB[protected]

A quicker resolution to the above issue would be highly appreciated.

Thanks and Regards,
Banani Sen

Sir
My name is shakeel ahmad bhat
From srinagar kashmir
I have ordered a mobile phone and power bank from mi. Com my order is in your offer at Blue dart misuma srinagar from last few days I call them many times but no response is coming on 10 Jan I request them to deliver my order and today morning I open shop at 10 :30 am because of cold and bad weather I get a call from blue dart that a courier person is in my area call him when I call him he say very bad words I am not servant of your father etc and ask me to come office to get parcel I am very upset with blue dart and ask for your help I hope my matter be solved soon I am a customer and my faith on blue dart is zero now
My orders are [protected]
[protected]
[protected]

Sir, I have booked my shipment (bike) from Chandigarh to Bangalore and shipment no is [protected] when I received by bike it was in pathetic and worest condition. Fuel tank was damage when I asked they refused to accept it I called many time to custom care but not a fruitful reply from the other end..I even call the person blue dart of Chandigarh he also refused...this is shameless thing. I have paid huge amount just for my bike to reach safe but they are lest bother even the representative of the company also..

Dear sir, myself hemant sharma from rewari 123401 and my contact no is [protected]. Awb no [protected] is return on 10th january 2017 due to incomplete address.
I am residence of this area since 45 years, this is very famous area in rewari city.in 45 years i have never seen any single document returned due to incomplete address. This is negligence of your office bearer. This type of negligence is ruined your esteemed organization image. Please look in this matter on higher priority.

This document was very urgent for me.

Address is
Hemant sharma
S/o late shri ramesh chandra
H, no 5892, khasapura, (Near miyawali panchayat ghar)
Rewari 123401 haryana.

Email id :- hemantrewari. [protected]@rediffmail.com