Blue Dart Express Complaints & Reviews

This is regarding to refuse the parcel delivered at home by bahadurgarh branch and the parcel returned back that owner has refuse to take delivery.

The same was Informed to Zonel Head Mr Akash also on 6 Dec 2016 by telephonic, he has also ensured me that he will be call me back in 10 minutes but till time no communication received from Mr Akash also.
Request to take an appropriate action and a copy of action taken may be informed.
AWB No -[protected] dt 29 Nov 2016

They don't know how to talk with customers... They are very irresponsible n rude to customers ... They are making their own rule can't keep the package for 1 day also.. please take action against on them try to take serious against customer... Thanking you n I wish we will get positive action against on it... We are having lots of problem especially with the staff member.. kindly ask them to communicate with kind n good manners with the customer.. Thanking you

Dear sir
My parcel from mi.com with the AWB number[protected], On Tuesday the courier boy came to deliver the parcel, as it was a COD when I gave him two 100 rupees note he refused to accept and said I wont take these old note as the 100 Rs notes were a legal tender he should have accepted it.Then he took back the parcel .Plz take a look in this matter how dare he refused the legal notes.so plz send me my parcel and don't send it back to sender plz

My awb is [protected] booked on 30 nov to be delivered on 1st dec16 i have bkd in express delivery paying 690 rs for one kg but no one deliver the other day i made 100 times calls to them then they deliver courier of visa docs on 3rd day evening atound 7 pm which defeats my aim.pls refund my courier chgs as u have not fulfilled express couier service my name is amarjeet id [protected]@gmail.com pls refund urgently

Delivered the package to an unknown person. It has been more than 48hrs & still I don't have any information about my package. There is no information from Blue Dart where my package is. How unprofessional can a courier company like BLUE DART be, that they have misplaced the package.

ShAWB no : [protected] Shipment not received, I was at home only and ur guy even didn't knock the door and went back, and currently my consignment is with Thane Manpada service centre, kindly deliver as soon as possible

A bluedart courier was awaited between 7-10 December 2016. It was delivered on 6th itself which is appreciated but timings of delivery were not checked and confirmed with the complainant. The delivery person arrived at home and then called up when I was not at home and even could not reach soon. He also could not reach and deliver at any alternative location. No one else was at home too and I had to find up someone else in neighborhood to receive it then.

It is suggested that a call in advance would be highly useful to both the parties saving upon the resources and time. Generally, delivery timings are checked by companies before delivery.

I believe the below statement says it all. I am very unhappy with the blue dart services. I placed my shoes order almost 3 weeks ago and still havent received it. Its been a week that my shoes are kept with blue dart and thers no action on it.

Please call me tomorrow and have the shoes delivered.

Thanks ajeet singh
[protected]

Cation details date time *
Waybill no : [protected]
Ggn e-tail deliveries need department name/extention number 05-dec-2016 16:38
Ggn e-tail deliveries shipment out for delivery 05-dec-2016 09:50
Ggn e-tail deliveries need department name/extention number 03-dec-2016 13:32
Ggn e-tail deliveries shipment out for delivery 03-dec-2016 09:48
Ggn e-tail deliveries consignee not available 02-dec-2016 12:48
Ggn e-tail deliveries shipment out for delivery 02-dec-2016 10:21
Ggn e-tail deliveries consignee refused to accept 01-dec-2016 10:42
Ggn e-tail deliveries shipment out for delivery 01-dec-2016 09:22
Ggn e-tail deliveries need department name/extention number 30-nov-2016 12:59
Ggn e-tail deliveries shipment out for delivery 30-nov-2016 09:34
Ggn e-tail deliveries need department name/extention number 29-nov-2016 11:07
Ggn e-tail deliveries shipment out for delivery 29-nov-2016 08:59
Ggn e-tail deliveries shipment in transit 29-nov-2016 07:55
Ggn e-tail deliveries shipment arrived 29-nov-2016 07:55
Gopinath bazar hub shipment further connected 29-nov-2016 06:46
Gopinath bazar hub shipment arrived at hub 29-nov-2016 04:17
Cod processing centre iii shipment further connected 29-nov-2016 03:31
Cod processing centre iii shipment arrived 29-nov-2016 03:20
* - 24 hr format

Bluedart at hamirpur, himachal pradesh always denies for delivery and tells to customers that u have to mandatory recieve ur courier at our office else we will not deliver it and when asked in detail always crying that we have staff crunches, so better bluedart u should close ur business i[censored] cant deliver

On my mail status there seem that i am not available but your boy came and meet me .
but u said not available.

its very wrong
-i orderd at[protected]
-your boy came to me at[protected]
-and at 2pm i call him and said him to get change of rs 400 he said ok
-but he came at me and said i forgot about change.
-he said i will come next day and he will not come
-and in your mail u said i am not avalable.

Hi Concerned
This is to bring to your notice that i had a courier from one of the banks and when i called the customer care at 12:50 the information was it will be delivered by today at 3:20 PM and again i call them at 3:45 PM they informed me that it will get delivered by today with in 6:00 PM and when i am calling them at 6:20 PM they are informing that today its already time so it will get delivered only by tomorrow. and they informed me that the person has reached the location and was unable to contact me.. For your information no one had come to my place or even called me on this regards..

Being a service provider in the world and if the customers are unsatisfied will they come back to you. And your name is getting spoiled by the lower level people

so please look into the issue and get my consignment reach by tomorrow at any cost..

Airway bill number: [protected]
Twice the shipment came in when i was not at home. After that 4 times i called up customer care and they assured the shipment will be delivered on the said day and hence i stayed at home. All the four times it has not yet been delivered. This is getting frustrating now. The first executive i spoke to... I do not remember the name. The other 3 i spoke to were shubhangi, radhika and alisha. All of them promised that the shipment will be delivered. Radhika on the 3rd of dec confirmed that the shipment is out for delivery. I was hence at home. Just an hours after i spoke to her on the online tracking site it was updated that the premises is restricted. The delivery guy did not even come to the society. I called back radhika and she said it will be delivered today. Alisha also confirmed that it will be delivered today but seems they are just fooling customers.

I was expecting my amex card delivery through blue dart today (Waybill no : [protected] reference no :[protected]. I came to know from customer care that it attempted delivery but returned back due to restricted entry in the office premises. I was outside the premises during that time, but didn't see any of the bluedart executives. Don't know how bluedart works. This should at least call me to my contacts. This is a bit awkward and like knocking my door without ringing the doorbell. Strange and poor service from blue dart.

Actually these days i'm on leave and my family also living in village for few days.
Without any information consignment returned
Details
Awb no [protected]

Regards
Pravin kumar
[protected]

No body response to me, I call to Customer care today only 10 Times. Today out delivery. But still not received my Consignment.

I am call to Customer care today she tell today confirmed delivery. I am waiting for long time but still not dispatch.

I am working and my wife also working. So noboday in my home, I am take leave today afternoon also . But very poor communication in Blue Dart.

[protected]-tracking number.
It was returned first time undelivered and again axisbank has resend it but nobody care to deliver it

Dear sir,
my way bill no. [protected] dispatch dt.[protected] but till now i have receive my packet. whenever i have receive a sms my address is wrong . when my address is is totally correct.
when i contact the branch then provide me contact no. but i did not find any respoce over phone.
kindly deliver my packet as soon as possible.

Courier Name :BLUE DART
Date Shipped :23-Nov-2016
AWB Number :[protected]

Bluedart courier systmem of Belgaum is not working properly,
Courier has not at all tried to deliver the couriers,
I have personally went to courier office and collected the shipments.
And for other shipments, Status being updated in the database is totally wrong, when contacted to the office, getting the answer as - the delivery persons are on leave.

Kindly take an strict action over this.

Hi,

My name is venugopal. I had sent a few documents from pune to mumbai on 1st dec 2016 with an urgent delivery option (Before 10:30 am) and paid inr 460 for it. The airway bill number was [protected]. This was really urgent as it was for my visa processing for china visa under the urgent category for my travel next week.

I always thought blue dart was a trusted brand and would deliver my shipment without any hassles as i have done this kind o[censored]rgent delivery before as well.

However today i did not get any update/sms or call from blue dart about the delay in delivering my shipment. It was around 12 pm in the afternoon and i had to then go to the local blue dart centre here in hadapsar, pune from where i had sent the courier yesterday. The gentleman told me that his system was showing that the shipment reached mumbai at 9am itself and was out for delivery only at 10:22 am. Even then there was no signs of delivery till 12:50 pm.

I had to then call up the customer care number to track my shipment and get a status on my shipment. They took my contact number and mentioned that they would get back to me on the status. However till now i havent received a call back from them.

Eventually i had to find my own contacts in blue dart and get it delivered urgently to my party in mumbai which happened at 12:50 pm which is well above 2 hrs delay as per the time promised to me (10:30 am).

What was even more shocking was i received a message from blue dart at 1:20 pm that my shipment was delivered at 10:30 am. This is a serious mishap and a blatant lie from a brand and a trusted shipment partner and can face serious consequences under the court of law if i file a complaint.

Now because of this delay, i had missed out on a day for filing my visa and would have to do it only on monday because the consulate office is closed on the weekend.

I expect a call or at least an email from blue dart to rectify this mishap and refund me my entire money which i had paid for the urgent delivery. Otherwise i dont mind filing a cheating case on the company to have sent me wrong information on sms about the delivery.

—
Regards,

Venu
(+91-[protected])

1.) 30th Nov - i get a message at 17:53, that i premises was closed (interestingly my premises happens to be Ivy Apartments and not a Bungalow which was found locked. We have a guard room of 5 guards with a register which is 500metres from my house. they seem to have never called us and neither remember any courier which was refused back.

2.) 1st Dec - i get a call at 18:16pm from [protected] (and truecaller show delivery man), as i was driving i missed the call. then i stopped the car and called on this same number 10 times between 18:18 and 18:25 only to be disconnected each time by the person on other side.

3.) Then i called up the call centre at 18:55 and spoke to Call centre executive who informed me that "Firstly sir your house was not traceable, secondly you never picked up the phone" to which i narrated the whole story above and asked him "How could 1st day my house be locked and second day untraceable".

Anyways leaving it to you guys !!! but i think Blue Dart has become worse than many local couriers. Full address of the most high end apartments given and they are unable to trace.

Please introspect on quality of recruits you are doing.