Blue Dart Express Complaints & Reviews

I had ordered a dress from ajio.com on the 20th of November, which was to be sent to me through Blue Dart Courier Services and the bill was to be paid via Cash on Delivery system (COD). ajio.com sent me a message stating that the item would be delivered to me on the 24th of November, 2016. Later, they sent me a message stating that there might be a delay of 48 hours. Nevertheless, I called ajio.com on the 24th to ask them when the product would be delivered and they informed me that I would receive it at the end of the day, at around 1800 or 1900 hours. I waited and I did not receive the product. The next day (25th of November, 2016), I waited for the product again and did not receive it. I called them up again at around 12:16PM to inquire about the product. They told me that the product would reach me by the end of the day, again at 1800 or 1900 hours. They registered a complaint regarding this delay in delivery. I expected, on both days, that Blue Dart Courier Services would call me up to tell me the courier boy was there with my product, requesting me to come and collect and pay. On the 25th, when I did not receive any intimation till 18:44, I called ajio.com again and they requested me to track the delivery on Blue Dart's website. I checked the tracking and the status of the delivery had been updated to "Consignee Not Available at 1300 hours". They had not called me at 1300 hours nor did they send me an SMS and they had stated straightaway that I had not been available to receive the product. I checked online and saw that this difficult had been met by several other people using Blue Dart Courier Services. I called up Customer Care and they told me that it was not company policy to call the consignee and that the consignee was expected to stand at the given address so that the courier boy could deliver it directly to them. Other courier services do not expect the consignee to be waiting outside their homes/offices/other building at the given address. They do call the consignee and request them to come collect the courier. Blue Dart is highly reputed and it is riding on goodwill, thereby treating their consumers as per their wish. The Customer Care executive stated that the product, according to the details they received, was to be delivered today and yet, according to ajio, it was supposed to be delivered yesterday or before that. He was also extremely rude by making it sound like the failure of delivery was all my fault since I was not seen at the address, when it is their own fault that they could not bother to even contact me about the delivery.

I stayed in my temporary address from morning to evening waiting for delivery guy.But when I called customer care in evening they said delivery guy came and called me.What a lie.According to them delivery guy called me at 5PM once and my cellphone was not reachable. On the other hand I was waiting for the delivery guy at main gate till evening bunking my office.

My self sunil manohar, my docket no. is [protected] i have despached some urgent document from your courier service from patna and they charged for fast delivery, but now when i am tracking and approaching to your Delhi office they are saying it will take three more days to deliver the parcel. if i did not get my parcel my daughter future will be affected.

Waybill number [protected]
Shipment was not delivered 2 times consiquetively saying extension number not available. I am not sure why they are looking for extension number when i have provided my mobile number but not even once i was contacted. Both days shipment was returned without making any contact. I need my product to be delivered by today and contact me on my mobile number.

Upon calling the delivery person, a document was refused to be hand delivered since it was a credit card. The way customer representative spoke was very rude and hanged the phone.

This complaint is for Valsad Blue Dart Office.

Needed to fix the time for delivery of my product but there's no response from the customer care. If you cant let them answer the cal then why is there such a high rate of charges in toll free number even and why do you provide service. Better dont get into this business if you cant satisfy your customer.
Order no.[protected]

Pathetic service provider, unethical, mis behavior organization
Problem: requested a dr. Card from stancy bank on 09/11/2016, packet received by them on 12/11/2016, and they kept tge packet with them till 24/11/2016, and on portal they are updating as consignee address is not locatable, despite of several calls, they have not delivered it to my address. They ask me to collect from office and not going to deliver to my home whixh is hardly 3 km from their office.. When i went there they misbehaved, argued, shouted on me. I collected the packet from their office.. Ridiculous service providers

Hi,
my name is rohit choudhari my AWB NUMBER is Waybill No : [protected] as per your tracker delivery has been attempt and now showing as C'Nee Shifted From The Given Address which is wrong no one has contact me.
my address is U12/50 room no 8 dlf phase 3 gurgaon.
please deliver the product as soon as possible.

Awb no. [protected].
I am waiting for my courier since 9.11.2016 which was dispatched from mumbai and reached ambala on 12th nov. But since than no one contacted me. I called to ambala office on saturday and ask about my courier but they didn't entertain. They gave me their courier boy no. Mr kuldeep ([protected]. I spoke with him and mr. Avinash but still didn't get my courier
Please lodge my complaint as today status for my courier changes to return to shipper.

Amrinder singh
[protected]

Dear sir
I have booked some parcel through the amazon as per ur sms yesterday suppose to deliver but suddenly I have got the sms saying that Delivery of your order from Amazon with Blue Dart Awb# [protected] was unsuccessful due to address related issues. To reschedule, please call[protected] from 9am-9pm Mon-Sat.
But on the Same day ur delivery person reached twice to the Same address
Which is mentioned on the shipping address on thr parcel why he is not able to deliver the parcel i dint understand when i called blue local incharge he said it will deliver from last two days he is saying same
It is very poor service from the blue dart they Are behaving like some thing else poor response from the blue dart

I am Chaitanya Kishore from Anantapur, town, andhrapradesh.

Your courier services not good in Anantapur this company not delivered products to home every time, am suffering from your services.
I loose 3, 4 products from your courier he not attempts home Delivery he only doing call following to consumers, at the time he said home delivery not available in my courier service so please come and collect your product from my office this is the your company services in Anantapur so please rectify this problem.

And to day my check book coming to your Anantapur office fromi.c.i.c.i bank. Please give me delivery to my home

My add:- R. Chaitanya Kishore
4/1126, near papampeta, K. L. D road, Anantapur. [protected].
Chaitanyakishore.[protected]@gmail.com

"Please give me reply to my complaint"

I received this message "Your Shipment from ICICI Bk is dispatched through Blue Dart Awb# [protected] will be delivered by 23-NOV-16.Track on http://bluedart.in/?[protected]" from blue dart company. But today on 22 nov 16 again received another message

"Your ICICI BANK shipment will be attempted by Blue Dart today. Track on http://bluedart.in/?[protected]

And
Dear Customer, Blue Dart were unable to deliver Shipment AWB[protected] from ICICI Bank. To update your address, please call ICICI Bank Customer Care

After tracking on their site
I found remarks "
Status Consignee'S Address Unlocatable/Landmark
Needed

My address on bank records are correct, then why this happened.their delivery boy also didn't call on my mobile no.
Pls resolve this issue as soon as possible

Dear Sir,

Consignment way bill no. [protected] was booked on 15-11-16 at Hyderabad for delivery at Matigara, Silliguri, W.B..

Due to urgency of material at site, we booked it through Blue Dart. However, due to poor service of Blue Dart, material is still in transit. As on date, consignment is at Behragora Warehouse.

We request you to advice concern person ofBlue Dart to deliver the consignment on urgent basis.

I, Sub Maj Amit Kumar (Retd) have received a message from HDFC bank for mail delivery via Airway bill number [protected] through blue dart courier on 19 Nov 2016. But, the Blue Dart Courier, Jhunjhunu (Rajasthan) has not delivered the same to me till 22 Nov 2016. My mailing PIN is 333001. They call me and told that pick your package at your own, otherwise they will return the same to HDFC Bank. While requesting for delivery at my mailing address they said that “if you want your mail, collect it from Blue Dart Courier Company only”. However, their behavior is very rude and they don’t have potential of consumer satisfaction. Finally, I have collected my mail from Blue Dart, Jhunjhunu, keeping in view of its urgency. However, I have rated Blue Dart Courier Agency at Jhunjhunu as “Worst Organization” due to the facts mentioned above.

Dear Sir/Madam,

My docket No. AWB [protected] has not been delivered even though we have given the correct address. Status updated as incorrect address by your team (Kurnool Region). No ones answering the call on [protected]. I request you to kindly look into the matter and see that the consignment be delivered as early as possible. If you are facing any problems pls do not hesitate to call me on [protected].

Pls do the needful.

This is for your info/action.

Last 3 month i can not get my bank shipment
Whene book by blue dart i m sure i get it but now days blue dart start some new tipe business courier book and get charg and whene time for delivering blue dart employee deciding to deliver or fake deliver
I m suffering from last 3 month i get it shipment number and all and after 2 day i getting msg from your side for delivery done by you

Your company status for my shipment is delivered but till date i m not receiving my shipment if your person say its deliver than i want to pruf for delivering

If my documents use for any kind of activities i sue your company

I am Rahul bearing tracking number [protected]. My citibank debit is undelivered due to security not allowed them inside. Blue dart didn't call or text me for undelivered. When I called customer care, due to security not allowed to come inside our premises they didn't deliver the debit card. This is completely unacceptable because no one is allowed inside in our campus. Everyone should deliver outside premises. How can I pickup the consignment as I will be in the same office from monday to friday 9AM to 6PM. And customer care doesn't even try to understand my concern and talking harshly. And they are saying previously we text you regarding undeliverable and that is previous delivery. Please try to understand my concern because we are not here to followup for deliverables.

My parcel is not recieved by me.
Your employee didnt make a call to inform me about my parcel or about my address.
Awb is [protected].
When i called and asked about my parcel they said parcel is return due to no service area.
Your jaipur office is at 22 godawn, and my delivery address is gurjar ki thadi.
And your call receiever have not any manner to talk with your valuable cutomers.
I file a request to you for doing proper action.
Devendra
[protected]

I am waiting for my shipment for last 4 days. Awb# [protected]. All address details are correct, when i call blue dart nashik office, lady on call either ignoring or not receiving call. Today i have call 18 times. Phone is either busy or not received by concerned person. When and how i'll get my courier. Lady on call asking to come blue dart office

Dear sir, mera ek courier hdfc bank se aana tha. Aapke employee ne us courier ko ye kah kar vapis kar diya ki address nahi mila.na usne phone kiya na hi kisi se poocha. 21/11/2016 ko 10:35am par jab mein vahan pahuncha toh mere pass original id proof tha lekin aapke employee bole ki id ki photo copy chahiye.sir, courier bhijwa ne ki responsibility aapki co. Ki h. Aur id proof mere pass original tha.s ir, aapke log pehle to courier deliver nahi karte phir customer original id ke sath lene jata h toh bolte h ki id ki photo copy lani padegi. Is terh to aap public ka majak bana rahe ho.