Blue Dart Express — credit card undelivered by blue dart

Address:

Jadavpur, Kolkata, Kolkata, West Bengal, 700040

Credit card has been dispatched by bank through bluedart. It was reached delivery location on 4th jan'20. On 7th january, delivery agent has called me to deliver the order. I asked him to wait for 5 minutes as i was in a market during his call. After so many requests he accepted to wait only for 5minutes and said if i couldn't get there by 5th minute he will go away and also threatened me that if i can't reach there on time he will send back the card and reject my card application. I had reached to my residence address after 5 minutes (Late by 1minute), to my surprise he is not there and i tried calling him over phone for 5 times but didn't receive neither he called back. I called him up with another number then he answered my call and said that he couldn't deliver the card as i was late by 1 minutes. The way of talking and behaviour by delivery agent is very unprofessional. From that day onwards, the status of courier is showing as "undelivered-premises closed". Whereas i am there in my home for all these days and i didn't receive any call from bluedart. He is just updating the status without actually trying to deliver. Today status is being shown as "undelivered - held at location" very pathetic service by bluedart. I even complained bluedart customer care over 3 emails, but in vain.

E waybill-[protected]