Blue Dart Express — on delivery of product

Address:

680542

Sir,
i would like to register a complaint against Blu Dart express courier. one of my ordered product is lying in their kunnamkulam office since lat 6 days. after getting call from their office on last friday dt 13/ 07/2018 after office hours your team failed to deliver my product even today 18/7/18. i had ordered a product online and received a call from the company and their kunnamkulam office about the arrival of the product. since their office called me after office time (delivery is scheduled to be between office hours, it is clearly mentioned) they couldnt deliver friday, nor monday, tuesday and even today. I kept calling their executive who contacted me, every day twice and its yesterday that he told me that he is not from bluedart but from some other courier. I.e. bluedart express office at kunnamkulam sublet the responsibility to some irresponsible guys just to save 5 kilometre distance of petrol. This is a cheating from the part of Blu Dart company. The said Kunnamkulam office of Blu Dart is just 5 kilometre away from my bank at Pazhanji.
my product delivering company has clearly informed me that they are sending my parcel through bluedart and charged me for that.
request you to kindly take some action against the company. The product i ordered was supposed to be for one occasion was today. Now the product is of no use to me.
if possible take some action against the company.
Thanks