Blue Dart Express — product not delivered by blue dart and had a bad experience with delivery guy

Address:

Kannookkara, Kozhikode, Kerala, 673102

I am rishad from kerala. I am working at ernakulam district and my native is at calicut district. I had a courier from hdfc bank which was my debit card couriered through blue dart and i had a very bad experience today.
I got a call from a delivery guy which is located at the vadakara office in calicut.
This guy has called me for once and i was not able to pick the call and after 5 mins i called him back. But he was not ready to pick the call and when i called it continuesly he has switched off his mobile. After some time i tried again and he picked up the call and i told i was waiting for your courier. But his reply was "i will not be able to give you the courier" and the reason was i didn't pick up the call when he called at the first time. Also he offered me like if you want the courier you can collect it from my office which is located at vadakara.
I want to know is this the service provided by blue cart to a customer. If not this courier guy has to be punished else public will punish the office. I will wait for next 2 more days and will go for further legal procedures.
The delivery guy number : [protected]