Blue Dart Express Complaints & Reviews

Hi, my shipment [protected] was suppose to be delivered today by [protected] - vikaschaurasiya. This guy was so irresponsible that he did not even call and as he might be feeling lazy to deliver the product he mentioned wrong address as in his feedback.
Despite of him not calling i made him several call but the guyz was still irresponsible to even answer it. Plz take action against such guys.
I really needed that product today and this is how you manage customer relations.
Please deliver the product asap as it is needed.
Pfa the call logs i made to this guy.

मैंने 01/07/2019 को mi store delhi से एक product ऑनलाइन ऑर्डर किया था! जिसका waybill no. [protected] है!
मैंने इसी waybill number के द्वारा अपना ऑर्डर किया हुआ प्रॉडक्ट track किया तो tracking report में show हुआ कि मेरा product 05/07/2019 तक मेरे पते पर डिलीवर कर दिया जायेगा!
मगर आज दिनांक 08/07/2019 तक भी मेरा प्रॉडक्ट मेरे पते पर डिलीवर नहीं किया गया!

इस संबंध में मैंने कई बार blue dart के कस्टमर केयर नंबर[protected] पर इसकी शिकायत करने का प्रयास किया मगर उक्त नंबर हर बार incorrect बताया जाता रहा!

इसके बाद मैंने एक बार फिर इसी waybill number के द्वारा अपना ऑर्डर किया हुआ प्रॉडक्ट track किया तो tracking report में show हुआ कि मेरा प्रोडक्ट undelivered रहा!

जबकि मेरे पास blue dart के किसी भी प्रतिनिधि या डिलिवरी ब्वाय का न तो कोई फोन कॉल आया और न ही कंपनी ने मेरे उक्त प्रॉडक्ट को मेरे पते पर डिलीवर करने का कोई सकारात्म्क प्रयास किया!

मेरी शिकायत ये है कि मेरे ऑर्डर किये गये प्रॉडक्ट को मुझ तक डिलीवर करने की अपेक्षा बिना किसी उचित कारण के undelivered दिखा कर वापस किया जा रहा है!

कृपया मेरे ऑर्डर किए गये उक्त प्रॉडक्ट को जल्द से जल्द मुझ तक डिलीवर करवाया जाये!

शिकायतकर्ता

Pradeep singh
Mobile no. [protected]

There was no delivery attempt made for the consignment no. [protected] and i didn't receive any call from the delivery person. However, i received a message stating that the delivery of the consignment was unsuccessful due to address related issues. The address has been clearly mentioned, with landmark, and i have been getting deliveries from other couriers. The sms also said to contact [protected] to reschedule, but that number is not valid....

Hi,

Courier airway bill no [protected] on DT-10/05/2019. is not reached at my home and no one visited to my home and now I am checking status online showing "Returned To Origin At Shipper'S Request".

As no one visited to my home address. and not getting single call from these executive.

I am waiting for my courier.

They never deliver at home at pin code 146001, & the receptionist often seen calling people from their office to customers to come and pick your courier from their office, and if you dont simply they put status that address is not traceble without calling customer about the address.

If you go and ask about the false status, they say courier boy was on leave and thus they have put that remark, but actually they never deliver products

Also the behavior of the persons are very rude as if they are doing free service, i think the company should be fined for this type services and whole staff service should be terminated at above mentioned pin code and if this practice is going and is senior person knowledge than strict action should be taken
Audit should be done and hefty fine should be imposed and customers should be compensated.

My package was supposed to be delivered on 03.07.2019, but it has not been delivered yet, i. E., 08.07.2019, because of a fake reason ("consignee not available" even though, my mother and myself never left the house). I've been unable to contact them via their customer service number, because "the number doesn't exist". No attempts were made to contact me via their side. I've been using their customer care email id to converse with one of their people. Everyday i'm given reassurance that my package would be delivered soon, but alas, they are simply empty promises.

Waybill no.: [protected]

Dear dir my name dharminder singh and my shipment arrived in patiala bluedart time 10.53 am but status is shipment out of delivery but i ask you why shipment out of delivery my address is local patiala hno 55 b partap nagar patiala and also office address patiala sco 3 chotti baradari patiala hdfc bank ltd near malwa cinema so kindly dispatch in my office address i recive it in my office shipment no is [protected]

Thanks
Regards
Dharminder singh
Mob no [protected]

Hello,
This is to inform you that yesterday i got call from blue dart courier boy from ([protected]) this number
This man called me and asked me my address which i guided him and it was just 5 minutes away from my place so he told me to come and collect the parcel where he is standing and he will not come to deliver courier to my place and that time i was in office so told him to delivery boy to please deliver the parcel at my place as my entire family is at home and will receive the same
But he denied to deliver and disconnected call in very rudely manner.
I was tried calling him many time but he was not even bother to answer my call and today also he is disconnecting calls.

My name is raghbir singh and my icici bank credit card shipment's tracking id is [protected]. I have been waiting for my shipment from last 3 days and one day i have got call from this number ([protected]), his name is (Abhishek) boy then i told to him wait for 30 minuts i would be available on delivery place but he putted the status in tracing detail consignee not available then its ok, but from 2 days 5th and 6th july he is putting the same status in tracking detail consignee not available without attemting a single call, is this delivery service which you provide, i think bluedart is very leading service provider in delivery service, kindly look into the matter and fired these type of employee whose are hempring the service level and company revenue. I am expacting reply from you guys very soon and hoping tou guys take nassecery acction againest the person.

Dear sir/ma’am

I am waiting for one courier to your blue dart courier side but that delivery person not communicate with me and he also not come to my location simply he closed my delivery document without any conversation he simply submitted address it’s wrong

This is my address

9/152 k r thoppur
Krishanampudhur
T konagappadi
Omalur(tk)
Salem -636502
Ph: [protected]

Delivery person not call me and not come delivery location simply he submitted address it’s wrong statement I need that courier.

Icici bank send a courier to me from mumbai to vijayawada on 29.06.2019 vide airway bill number [protected].

It was not delivered till now and i am constantly contacting customer care.
But no use. Problem not rectified and courier not reced.
+

Dear sir

This has reference to my air waybill [protected] is not yet delivered.

Consignment booked in mumbai on 29 th june and still in hyd’bad.

It is very worest to write a mail like this have no words express my feelings.

It is better to use always a local courier for better service and am recommending to myfriends and colleagues.


Dear sir,

Thank you for writing to us.

We sincerely regret for the inconvenience caused in this regard.

We would like to inform you that we have forwarded the case details to the appropriate management to ensure such lapses do not recur.

We would like to inform you that the said shipment is in transit and yet to reach the destination. We informed our concerns to contact and deliver the shipment on receipt.

Should you require any further assistance, please write to us or call us on [protected].
Dear madam

It took 6 days to deliver and two days to track???

Your customer care people are saying tomorrow we will inform you the status. Not delivering the consignment. Just status.

Days are running out and i have not received the lc copy from bank and i am about to lose my export order.

You are simply saying any further assistance, please write to us or call us on [protected].

I prefer to pray god rather than calling your customer care. You also do the same thing and if possible and appoint some panditjis so that your customers will get good service with the help god.
Because only god can help us
Dear sir,

We understand your stance. We sincerely regret for the inconvenience caused in this regard.

We would like to inform you that we have forwarded the case details to the appropriate management to ensure such lapses do not recur.

We would like to inform you that the said shipment is in transit and yet to reach the destination. We informed our concerns to contact and deliver the shipment on receipt. Kindly bear with us.
In regard to your feedback on our customer service number, we regret for the inconvenience caused, there could be a technical issue, may we request you to share the below details, shall escalate to the concerned management.
Date caller number service provider roaming y/n number ported y/n calling location state prepaid /post-paid if cell #


Please feel free to write back to us.

Gaddipati gopichand
12:06 pm (2 hours ago)

To mounikam


Dear madam

Till date i have not recd the consignment. No one is responding.

Simply you send a regret mail and your job is over.

Day before yesterday i called your call center and they educated me about turn around time and i waited till now. No use.

Once the customer registers a complaint with blue dart, is it not blue dart responsibility to constantly update the customer till the problem is solved???

Give me you in charge phone number i would like to talk to them.

I wanted to solve this issue immediately.

No response

Hi, my above shipment no i have not received. When your delivery boy is reach my home he told my uncle i don't give you the parcel, i give only roushan jha. Again he comes to my office mira road but i m work in evening shift so i was not there he told the receptionist i can't give you. So i m requesting to you please deliver the documents my address & company address if m not there please deliver. And considered the same in next any delivery of [protected]

Also your delivery boy never calls me when he comes.

I[censored] have any issue then never accept my delivery from kotak or any other for refrence no. [protected]

Hello team,

I’ve never been experienced such a worst service from you guys my shipment from bank (which is quite confidential and needs to be hand over to me only) is supposed be to be delivered on July 5th, 2019 even I’ve called thrice times to your customer care (IVR so pathetic, connects customer with excutive in 5-10 min of long hold) I’ve spoken with couple of representatives of yours they assured me that I’ll get my package yesterday I was waiting since 11:30 AM yesterday’s morning and after wasting my time
And money (in connecting with your customer service) eventually I got to know your delivery agent scanned the shipment as “delivery attempted- need an extension number though I’ve already given twice over the call to your agents and they said delivery person will call me while delivering the package.
After waiting whole day I haven’t received my package.
•No call back from your team
•No contact number of delivery agent
•No ownership from your representative over phone
I would never recommend anyone to use blue dart even your customer service executives just trying to make me fool and want me to wait till Monday, Is it right??
I want my package today itself !!
Here is my AWB:- [protected]
Even I’ve sent several emails to you but no response
Customer satisfaction:- ZERO

Hi am am Irfan from moula Ali your customer care call me asking me regarding details my account of kotak Mahindra Bank debted all my money I have open on 2/7/19 but on 5/7/19 debts all my money I received the message regarding my debit card cheque from blue dart courier at that time I was not at home I searching blue dart courier customer care but I found fake in Google so [protected] [protected]

Hi,

I ma really frustrated with the kind of service with one of bluedart office in bangalore-bellandur, i was suppose to get my courier by yesterday night only but till now not got. But if i check status of tracking then i see its updated as ""shipment attempted, consignee not available"". Just once in afternoon they called and i confirmed am at home and have been waiting for it but they dint come and when i call back they irresponsible brutes decline my call and updated status wrongly as that.
Wasting my whole day reaching out to any of your office but none of numbers work and no use.
I wanted it very urgently but due to their irresponsibility its delayed and no platform to raise complaint or do anything. Its really helpless situation, its not the way to providing any service.

My waybill no: awb# [protected]
Refn: ev[protected]

Regards,
Kanti
[protected]

My shipment no. [protected]

This is siva from last 10days i was talking to bluedart customer service each & everytime they say the same thing that it will delievered today but no delievery man has either called me not i will get the bluedart delievery guys no.

I was really frustated with there actions

I need to raise a complaint aganist them.. Pls help me by adressing this problem

Hello
Myself im siva, im very much frustated about the blue dart courrier service i have called to customer service of min of 5-8 times in a day

Every time the response would be it will be delievered today..
They are not providing atleast any delievery guys no. So that i can contact them

My shipment id # [protected]

This is the customer support no [protected]

I had ordered mens gen 4 smart watch ftw4016 and the description says the same but the product inside which i had received from blue dart is different
Its a fake product
Invoice date:7/2/2019
Ref. No:bt02jul220
Cust code:667306
Gst no:07hhxps2914e1zi

Balaji traders
Contact no :[protected]
Email id:[protected]@gmail.com
So kindly take return and refund

This is second time i am facing this issue with u i have a bank shipment i didn't get phone call are anthing from you i track my courier there was simply written as address incomplete and need land mark i any thing need regarding on my courier you call me ask what thing you needed simply not do like this its much iretating to me please do the needfull imediately

I was to receive my credit card from ICICI bank dispatched through Blue Dart Awb# [protected]. The cover was addressed to my old address of Rajkot but my 2nd address of Jamnagar was also mentioned therein as i was told by the Blue Dart representative who came to deliver the article and called me from Rajkot. Then the next day i.e. 28.06.19, i have contacted Blue Dart office at Rajkot on telephone no[protected], there also the representative assured me that we will redirect the article to Jamnagar at the given alternate address. I waited for the article to be delivered at Jamnagar but didn't get any response.
Further while checking the tracking status of the article it was seen that i/o sending the article to Jamnagar the article was sent to Junagadh. I again contacted the Blue Dart Office at Rajkot and asked them about my article and i was told that the article is still at Rajkot. I asked them to keep the article at Rajkot itself, i will come myself and collect the article, but i was told that article will be delivered on the given address. I agreed and went to rajkot on 03.07.19, i repeatedly called at the office of Blue Dart on[protected] but i got the answer that the delivery boy is out and he will come there after some time. I waited there i.e. at my old address for whole day i.e. upto 2000 hrs. I called at the office of Blue Dart a number of times but every time i was told that the delivery boy will call you and come there any moment.

I didn't received my article on 3rd July and when i called the O/o Blue dart on 4th i was told that u will get it at Jamnagar. When i called there again i was told that the article gas been returned as per the directions from the bank.
I want to know why i have been harassed for getting my own article for which i have even travelled all the way to Rajkot from Jamnagar. I am working as Superintendent of Posts, Jamnagar and carrying a huge responsibility. Even an officer of Superintendent cadre was mentally and physically harassed by the representative of Blue Dart at Rajkot.

I want a clear and fruitful reply in this regard as it was very embarassing, otherwise i would be forced to approach consumer court for compensation.