Blue Star India Complaints & Reviews

We purchased water purifier of your co. But due to lack of service in boisar (Palghar dist.) we are very sad. Kindly suggest the way out so that we get satisfied serice. We purchased the purifier in the year 2014. Now we need to change filter for better working. Pls look into it & revert as earliest.

Sharad lanjewar
(Ramvijay clothing co. Pvt ltd)

(Mob-[protected])

We had purchased the bluestar split ac 1t 3star 3hw12jbr3 from super electronics pvt limited, uttam nagar in october, 2016. Fitting was done by the company staff itself. As winters were approaching we did not use it. When we used it in summers it did not provide cooling. We then registered a complaint twice at right care, paschim vihar and in both the cases the engineers just filled the gas without knowing the actual fault. One of the complaints was done on 16-april-2017 (Complaint ticket num - b[protected]) and they kept on re-scheduling it. When we again called back 19-april-2017 they gave another complaint num - b[protected] and it was solved on 3-may-2017. Still the problem was the same. Third time when we lodged the complaint on 13th august, 2017 we received a message that the complaint is successfully dissolved and the fact was that nobody came to our place to check the fault. Again i called up at the customer care number and when the engineers came again they said that there was no gas.in a brand new ac they filled up gas three times in a span of 4 to 5 months. The service is so poor and with a fresh piece of ac we faced so much problem. There is some problem with the piece and we want it to be changed. Every time the engineers land up with different excuses and say that parts have to be changed. Without changing the parts we get a message that your complaint is resolved. There is a complete mis-match among the team and the company. After spending 30, 000 on the products we are really unhappy with the product and services. If in the initial warranty period we are facing so much problem what's going to happen later! Kindly look into the matter and get the piece changed.
Arun uppal [protected], [protected]
Invoice no.- uttamnagar/92/aug2016

Ac was giving hot air. We complained and technician visited and filled the gas and charged 3500 but the problem was still present. Then we again complaint and some other technician came and said thermostat is not working and changed the thing and charged 750. Still the situation was same. Third time complaint they didnt respondn and when i visited there service center they said we are still not sure about they problem. Now they are visited with new technician and this time they charged 300 as service charge. Each time ac started throwing cold air but after 15 min again went back to previous state. Now they are saying that the compressor need to be changed and it would cost 11500. What about the 4550 we paid?

Sir i complaint for a window ac buy on 30 mar but this is my big mistake to buy blue star product i Complaint on14/8/2017 no b [protected] but on every call no proper response on 22/8/2017 the company senior service provider mr balwinder rana ji says to wait for another one week i want to refund my payment i dont need this type of poor service early action on this subject will be highly appreciated

Dear Government,

As a customer, I feel regret to communicate on poor service response from such a reputed concern M/s Blue star

Please find the below issues faced at our end on buying an Air conditioner from Blue Star.

Date of Purchase: 28-May-2017

Date of Installation: 31-May-2017

Model No: BSL INVERTER DPLIT AC 1.5 TON 3 STAR BI/BO 3CNHW18TAF

1st Issue reported on: Week 29

Action Done: Technician was confirmed that issue it was in Stabilizer due to voltage problem. I have changed the stabilizer by same day. But problem was not in that. I repatedly faced the same problem as E1 Error.

2nd Issue reported on:[protected]

Action done:Same service technician came and reported as problem is not in stabilizer it was in machine and re-assigned the call to Senior technician.

3rd Issue reported on:[protected]

Action Done : After discussion with Mr. Ashok on Sunday 06th, They have removed all the parts of machines including mother board of INDOOR and OUTDOOR PCU. and took for service in their office.

4th Issue reported on[protected]

They check with the new parts and saying that mother board failure and replacing the new one. Now again am facing the repeated problems.

In-spite of being patient after so many issues, we escalated the issue to your representative Mr Ashok for support.

We were communicated that

Ø we won’t support on Sundays,
Ø Even for Major failures also we won’t support for replacement
Ø We will do repeat trouble shooting ‘n” number of times – don’t worry on customer irritations
In such instances your team should be much capable in fixing the issues at first time, in-turn your team is doing R & D at customer place in customer product.

As a customer I bought a product from a reputed brand to use with trouble free performance.

But I am really feel bad in experiencing the Blue star product, moreover Blue star service

Also for your kind information, all these issues were reported within a month. I am purely UNSATISFIED for removing all parts and replacing the sapre parts in NEW Machine.

Still complaints not fixed, we are holding the failed product at our end for name sake.

Hence requesting to consider the above instances and support us with a COMPLETE PRODUCT REPLACEMENT.

Else share us the escalation level for proceeding further legally.

Regards

Karthickeyan T
[protected]

Hello government
I am a customer using ac since 3 month i have complain against it but none of the technician are trying to solve problem i have written email also but still no one brother to help customer i am having copy of bill and email conversation also so that it can help you guys to solve problem
For any query i am forwarding my contact number also
[protected]

We purchased a water cooler last nov'16, from the day 1 there was problem with purification system, technician are too poor, needs better training for the new products, after 1 & half months only we were able to drink water. I made a complaint last 21/7/17 regarding leakage of water & purification as we could see lot of dust like particals in the water. But so far no technician arrived till today even after making a complaint twice to the customer care.

We purchased 2 split ac from amazon website on 28th june (See attachment). It was mentioned that purchases before 30th june has free installation.

Bluestar also sent us sms by themselves immediately after the delivery of ac's for scheduling the installation (See attachment).

After continuous follow up installation was done by bluestar today. But to our surprise the agent is now asking us for installation charges....

I bought blue star ac last three months before. Its function is good but indoor unit door close improper.
I off power button through remote but outdoor unit is running contineusly.

I register my complaints two times by phone. Technicians contact me today i come. But there is no response, and not attend and solution my complaints.
I need help this problem
Thanking you

I have book a consigment of 4 items from bangalore to chittoor which is 3hrs far and even after week good are not delivered.. of which 3 items are electronic good . For whole thing they charged 19000 and kept me waiting.

Worst experience ever
Never ever opt for this company

Complain written at ahmednagar showroom. Warranty period not finish, no body come. Every day contact to day is going but any person not come. Last three days continue the same. You can take early action

I have purchased a split a c (Blue star) 2 ton from super electronics muthi, jammu (J and k) on 2nd of june 2017. The installation report was not filled by the service team even requesting for the same. Furthermore i was made to pay rs. 2300.00 as installation charges whereas it was free standard installation during the said period. Kindly message or mail the response. The details of product is...
Blue star 2 ton 5hw26aatx
Invoice no. 1832. Dated 2nd june 2017
Purchased from super electronics 17-18, near govt. Hr. Sec. School, muthi. Jammu
Mail address. [protected]@gmail.com

Akbhat
[protected]

Date of instalation 11.06.2017, after 2days of instalation there was no cooling and water comes from split, customer complaint to me (Myself dealer name current house ph no [protected] lanka 782446. Dist nagaon assam) on date 14.06.2017 i complaint to mr debashis of nagaon, he told me that company person will come but till date 20.06.2017. Nobody came. Then i made a login on date 21.06.2017 ticket no b[protected]
But till now no responce

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Carrier airconditioning & refrigeration / carrierindia.com — compressor not working

1 review
Dr drarun984 on jun 23, 2017
Mark as resolved

My ac is not working since 12 june, every time engineer visits, opens both inner and outer unit, but no solution, took rs.1150, as charges, ac still not working. Customer care people dont say anything except saying sorry.
Once they kept my inner unit hanging condition for more than 24 hrs, pics i have attached.
Its been 12 days now that too in the month of june, i am not able to use ac which i purchased on 23 april 2016. I want compensation and punishment for the irresponsibles who kept my ac in hanging, which could have ended up or might have ended up in some part damage or could have injured kids playing under.

Hi concern,

I premkishor bhakta bought deep freezer on dt - 22-aug-2016 (Against bill no - 83, anshuteck), from the day one we are facing cooling problem, handle is missing from your side, complaint launch but ur team is failed to provide handle infact your team has deliver top cover, even no buddy bother for the same we have given forcefully return the top cover.

Cooling problem was still pending, your technician came & he filled gas, but after some day again we was facing cooling problem again so many call 's to customers care, finally your technician came & fix that problem after so many calls to customers care.

Within a week again new problem, now compressor is making noice, so we launch complaint (B[protected] dt - 16.06.2017), technician came & told that compressor is faulty within a three day he will replace the same, but still no solution, today i called customer care & asked to connect my call to senior first he told me senior is busy with some other call & he will arrange call back but i was not ready to hang call so he transfer the line to his one of his colleagues as i was very angry this behavior & this is not the way to tackle customer this is showing your bad behavior towards customer, as i said if you people not solved my problem so tomorrow i will take my freeze to your sakinaka office & he told me to do whatever you want to do.

Requesting you to plz replace my deep freezer or give me refund if you cannot provide solution.

It's my humble request please improve your after sales service.

Warm regards,

Prem bhakta
[protected]

My earlier complaint in regards to not cooling of dee freezer. No. Of e. Mails and reminders given to the company but company is not responding even though they are refusing to replace the system. I am sorry to say its very bed experience with the company. It is very reputed company in india and abroad also. But after sales service is very poor. You can not do it if your machine is defective. Company is always say that our product is very good. Customer is our god before buy the machine but after who are you? I can not recommend that you buy the blue star product.
We purchased this dee freezer model no. Chf 500a vide bill no. 562 dt.01/05/2017 from m/s ankur oil and refrigerator, darya ganj, delhi.

Vikas chaba - [protected]

This is to inform you that i have purchased a water dispenser from bhachau on
16th march 2017 from yuti refrigeration which is not in working position. Complaint no b[protected] on 13th june. Till today no one attended. Today i got the message is that the problem is resolved. It is wrong no one has attended and i called the concerned person too. Kindly settle the matter immediately.

We have made the complaint to customer care on 06.06.2017 for one split
Ac not working but till date one a person visited the premises after much followup after that he informed quotation will be send to you. But today after much followup he demanded rs 6600/- for repair which include the cost of instalation rs1500/- gas charging 2700/- capacitor 750/- and stand rs750/-
When i ask him why installation charges you charge he replied we have charge labour charges for repairing the your ac. You can complain to any one. If this is so how your organisation work. Pl take siutable action against m/s aman refregration maujpur delhi mob.[protected], [protected].

Number of e. Mail reminders and visited the engineer at site but problem is still pending. Lately, final received reply from the company that machine is ok hence, we can not replace it. We purchased this dee freezer model no. Chf 500a vide bill no. 562 dt.01/05/2017 from m/s ankur oil and refrigerator, darya ganj, delhi. After four days, machine is giving us some trouble. We given the complaints number of times. No. Of engineers visited the site with different opion some says are :

Compressor is heating, it is totally plane (Ess mei kuch bhi nahi hai), gas khatam ho gai hai. Machine choke kar rahi hai. Thermostate will be changed (Thermostate has already been replaced). Cooling will start slowly slowly.

Finally decided by the company, machine is ok, we can not replace it. I am sorry to say that, if machine is ok then why should i number of calls to the company. Time is very important for us. Why should i waste the money and time? Sir, i purchased this machine only one month back. If the customer will not satisfy then where he will go? Its means company reputation is very bad after the sales service. I think not so.

I am sorry to say that i can not recommend to others to buy this machine. I also told who convey me to buy this machine.

I again request to the company kindly replace machine with the new one.

Thanks

Vikas chaba
[protected]

Purchase and installation of compressor: 25.03.2017.
First complaint : 24.04.2017 and thereafter repeatedly called the dealer m/s fairdeal agencies, durg, chhattisgarh (Dealer and service provider for blue star)
Direct complaint to blue star (Customer service): 17.05.2017 (E mail and sms)
Complaint booked : ticket no: b[protected], b[protected]
After complaint booking blue star contacted me and assured prompt service but suddenly on 2.6.2017 complaint was closed without assigning any reason.
Again booked complained : ticket no: b[protected] (14.06.2017)
Still waiting to be attended.