Blue Star India Complaints & Reviews

My registered complain ticket number is b[protected] named dr. Archit shah from ahmedabad, gujarat region. It was registered on 25th sep, 2017. The problem is regarding compressor of ac which comes under the warranty. Despite o[censored]nlimited calls there is no replacement or service providing from your side. Before sale you behave as if customer is a king but after sale blue star company made us helpless customer. We are totally dissatisfied with the answers from your customer care executives. I want the contact number or email id of authorized person to get rid of this endless problem.

I had purchased a 2 ton blue star ac from auto world bijnor.

I have had more than 9 repairs in less than a span of three months.
I have to call multiple times to get the repair men get to here and each time a novice comes and requets a replacement part which arrives in more than a a week or two.

Once a repair man operated on ac on mode and the outdoor unit had a big short circuit out of it.
I have willing to get this ac replaced by some othe reputed brand like lg or samsung.
This is the worst ac brand i have used and i'm totally dispaoointed with its services and customer service

I wish to complain about air-condition, that i purchased on 2.2.17

I am complaining because outdoor side pannal damage.

When i first learned of this problem, i contacted at your company, and was
That nothing could be done about my problem. I believe that this response
Is unfair.

I look forward to hearing from you as soon as possible to resolve this
Problem. If i do not hear from you within 7 working days i will file
Complaints with the appropriate consumer agencies and consider my legal
Alternatives. I am enclosing copies of my receipt. I may be contacted at
The above address and phone number.
S. No. Date complaint no.
1 19.4.17 b[protected]
2 28.4.17 b[protected]
3 8.6.17 b[protected]
4 18.617 b[protected]
5 29.6.17 b[protected]
6 7.7.17 b[protected]

Actually there was some problem in my air conditioner so i called for blue star service. No doubt the service came on time but the service engineer was so dumb that the ac begin to do more worse than before. Then some days later i again called for service and the new service engineer came and told that previous engineer had not repaired it but put some false sensor which he charged me at 700 rs and made it work more worse then before. Then the new engineer had repaired my ac charging me another1500rs. At the end why i suffer for there fraud engineer service. So i request you to look into the matter for there poor service.

Maine 22 september 2016 ko bluestar ka ac kharida tha. Us pe e5 error show hota tha main company mei complain ki to unki trf se koi action nahi liya jata bs woh hamesha new ticket no. De dete. After 7 months uski repair ki gayi lekin same dikat fr ho gayi. Fr main ac ko replace krne ki baat ki lekin un logo ki trf se bar bar uski enquiry ki gayi aur replacement ki complaint fill ki gayi lekin ac change nahi kiya gaya bs repair ki gayi yeh bol kr k yeh model abhi company mei available nahi h tb tk aap kaam chalayiye isse. Sir garmi ki wajah se meri 2 years ki beti 15 din bimaar rahi aur mere pti ko high b. P. Ki dikkat ho gayi. Sir plz help me. Iski toh ab worrenty bhi khatam ho gayegi tb iska kuch nahi ho skta.

I buy an air conditioner in march 2015 of blue star with model no. 3hw18jbi.
Due to some problem being occur in air conditioner on dated 3rd sept 2017 we called urban clap service provider to check my ac, they are saying that your ac blower is cracked and need replacement, they tried to procure that from the market on that day but not able to get it and they suggest us to book compliant in blue star.
On 4th sept 2017, we booked the complaint (No. B[protected], later on changed to b[protected]) in blue star and inform their technician that blower was cracked and we need that on urgent basis. On the basis of our conversation they not visited our place till 6th sept 2017, but simultaneously raise a request for blower on 4th sept 2017.
From 4th sept to 6th sept, we are rigorously following up with their customer care and service technician to get the status of our compliant. Their customer care suggest us to get in touch with service technician and there service technician is saying we raised the request, once we received the part we will resolve your complaint. On 6th sept 2017, we come to know that they are going to resolve our request on 12th sept 2017.
We being consumer face lots of problem due to the following things
1) no visit was conduct by their technician till 6th sept, on 7th sept they visit to our place when we started rigorously follow up.
2) blue star itself is unable to provide us the parts of their product with in the stipulated time of their service being resolved that is 36 to 48 hours.
3) no one from there team is care to inform us about the status of the product ie, where is the part, from where it’s being dispatched or whether they are able to provide the parts.
4) blue star being a specialized in air conditioning took 8 days to provide the parts of their product which is not older than 2.5 year, though it is their responsibility to provide the parts of each product with in the stipulated time, so that the customer will not suffer.
In all this my 5 year old daughter is suffer so badly.
We being a consumer want to resolve our complaint at the earliest, as while selling their product they always commit to get the complaint sorted out within 24 hours, but here they are going to take 8 days for this.

Regards
Amit chaudhary
[protected]/[protected]

Sir, i purchase a split ac on 16 aug 2017. And till today engineers are unable to start my ac. Wiring of ac is not proper, pcb is not working, one of engineers had taken my reomte it is not given back to me. Your service engineers daily call me and say we are coming. I daily waste my around 2 working hours between office and go back to home from office. Then your engineers didn't met me there. And after calling he is not receiving my call. And after few min his mobile gets switch off. Your company service is so pethatic and so poor. As 21 days gone and your company is unable to start n install my ac. So i want to return back to this product and want my money back. I don't want your product. Regards - pushpesh kumar verma 32-a sec-13 sikendra agra up 282007. Mobile -[protected], [protected]

We purchased water purifier of your co. But due to lack of service in boisar (Palghar dist.) we are very sad. Kindly suggest the way out so that we get satisfied serice. We purchased the purifier in the year 2014. Now we need to change filter for better working. Pls look into it & revert as earliest.

Sharad lanjewar
(Ramvijay clothing co. Pvt ltd)

(Mob-[protected])

We had purchased the bluestar split ac 1t 3star 3hw12jbr3 from super electronics pvt limited, uttam nagar in october, 2016. Fitting was done by the company staff itself. As winters were approaching we did not use it. When we used it in summers it did not provide cooling. We then registered a complaint twice at right care, paschim vihar and in both the cases the engineers just filled the gas without knowing the actual fault. One of the complaints was done on 16-april-2017 (Complaint ticket num - b[protected]) and they kept on re-scheduling it. When we again called back 19-april-2017 they gave another complaint num - b[protected] and it was solved on 3-may-2017. Still the problem was the same. Third time when we lodged the complaint on 13th august, 2017 we received a message that the complaint is successfully dissolved and the fact was that nobody came to our place to check the fault. Again i called up at the customer care number and when the engineers came again they said that there was no gas.in a brand new ac they filled up gas three times in a span of 4 to 5 months. The service is so poor and with a fresh piece of ac we faced so much problem. There is some problem with the piece and we want it to be changed. Every time the engineers land up with different excuses and say that parts have to be changed. Without changing the parts we get a message that your complaint is resolved. There is a complete mis-match among the team and the company. After spending 30, 000 on the products we are really unhappy with the product and services. If in the initial warranty period we are facing so much problem what's going to happen later! Kindly look into the matter and get the piece changed.
Arun uppal [protected], [protected]
Invoice no.- uttamnagar/92/aug2016

Ac was giving hot air. We complained and technician visited and filled the gas and charged 3500 but the problem was still present. Then we again complaint and some other technician came and said thermostat is not working and changed the thing and charged 750. Still the situation was same. Third time complaint they didnt respondn and when i visited there service center they said we are still not sure about they problem. Now they are visited with new technician and this time they charged 300 as service charge. Each time ac started throwing cold air but after 15 min again went back to previous state. Now they are saying that the compressor need to be changed and it would cost 11500. What about the 4550 we paid?

Sir i complaint for a window ac buy on 30 mar but this is my big mistake to buy blue star product i Complaint on14/8/2017 no b [protected] but on every call no proper response on 22/8/2017 the company senior service provider mr balwinder rana ji says to wait for another one week i want to refund my payment i dont need this type of poor service early action on this subject will be highly appreciated

Dear Government,

As a customer, I feel regret to communicate on poor service response from such a reputed concern M/s Blue star

Please find the below issues faced at our end on buying an Air conditioner from Blue Star.

Date of Purchase: 28-May-2017

Date of Installation: 31-May-2017

Model No: BSL INVERTER DPLIT AC 1.5 TON 3 STAR BI/BO 3CNHW18TAF

1st Issue reported on: Week 29

Action Done: Technician was confirmed that issue it was in Stabilizer due to voltage problem. I have changed the stabilizer by same day. But problem was not in that. I repatedly faced the same problem as E1 Error.

2nd Issue reported on:[protected]

Action done:Same service technician came and reported as problem is not in stabilizer it was in machine and re-assigned the call to Senior technician.

3rd Issue reported on:[protected]

Action Done : After discussion with Mr. Ashok on Sunday 06th, They have removed all the parts of machines including mother board of INDOOR and OUTDOOR PCU. and took for service in their office.

4th Issue reported on[protected]

They check with the new parts and saying that mother board failure and replacing the new one. Now again am facing the repeated problems.

In-spite of being patient after so many issues, we escalated the issue to your representative Mr Ashok for support.

We were communicated that

Ø we won’t support on Sundays,
Ø Even for Major failures also we won’t support for replacement
Ø We will do repeat trouble shooting ‘n” number of times – don’t worry on customer irritations
In such instances your team should be much capable in fixing the issues at first time, in-turn your team is doing R & D at customer place in customer product.

As a customer I bought a product from a reputed brand to use with trouble free performance.

But I am really feel bad in experiencing the Blue star product, moreover Blue star service

Also for your kind information, all these issues were reported within a month. I am purely UNSATISFIED for removing all parts and replacing the sapre parts in NEW Machine.

Still complaints not fixed, we are holding the failed product at our end for name sake.

Hence requesting to consider the above instances and support us with a COMPLETE PRODUCT REPLACEMENT.

Else share us the escalation level for proceeding further legally.

Regards

Karthickeyan T
[protected]

Hello government
I am a customer using ac since 3 month i have complain against it but none of the technician are trying to solve problem i have written email also but still no one brother to help customer i am having copy of bill and email conversation also so that it can help you guys to solve problem
For any query i am forwarding my contact number also
[protected]

We purchased a water cooler last nov'16, from the day 1 there was problem with purification system, technician are too poor, needs better training for the new products, after 1 & half months only we were able to drink water. I made a complaint last 21/7/17 regarding leakage of water & purification as we could see lot of dust like particals in the water. But so far no technician arrived till today even after making a complaint twice to the customer care.

We purchased 2 split ac from amazon website on 28th june (See attachment). It was mentioned that purchases before 30th june has free installation.

Bluestar also sent us sms by themselves immediately after the delivery of ac's for scheduling the installation (See attachment).

After continuous follow up installation was done by bluestar today. But to our surprise the agent is now asking us for installation charges....

I bought blue star ac last three months before. Its function is good but indoor unit door close improper.
I off power button through remote but outdoor unit is running contineusly.

I register my complaints two times by phone. Technicians contact me today i come. But there is no response, and not attend and solution my complaints.
I need help this problem
Thanking you

I have book a consigment of 4 items from bangalore to chittoor which is 3hrs far and even after week good are not delivered.. of which 3 items are electronic good . For whole thing they charged 19000 and kept me waiting.

Worst experience ever
Never ever opt for this company

Complain written at ahmednagar showroom. Warranty period not finish, no body come. Every day contact to day is going but any person not come. Last three days continue the same. You can take early action

I have purchased a split a c (Blue star) 2 ton from super electronics muthi, jammu (J and k) on 2nd of june 2017. The installation report was not filled by the service team even requesting for the same. Furthermore i was made to pay rs. 2300.00 as installation charges whereas it was free standard installation during the said period. Kindly message or mail the response. The details of product is...
Blue star 2 ton 5hw26aatx
Invoice no. 1832. Dated 2nd june 2017
Purchased from super electronics 17-18, near govt. Hr. Sec. School, muthi. Jammu
Mail address. [protected]@gmail.com

Akbhat
[protected]

Date of instalation 11.06.2017, after 2days of instalation there was no cooling and water comes from split, customer complaint to me (Myself dealer name current house ph no [protected] lanka 782446. Dist nagaon assam) on date 14.06.2017 i complaint to mr debashis of nagaon, he told me that company person will come but till date 20.06.2017. Nobody came. Then i made a login on date 21.06.2017 ticket no b[protected]
But till now no responce