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Updated: Jun 10, 2026
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Bad 😕 It seems that boAt has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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boAt reviews & complaints page 210

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F
fortunermia
Oct 27, 2020
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Address: Mumbai

Just after 1 month, my earphones stopped working on the right ear. I raised a ticket on the 15th and promptly it was collected on the 16th and dispatched to Mumbai. It was recieved in Mumbai on 19th and i dont have any status so far on where it is currently. I called customer care on the 26th to check on this and the lady could not answer anything and just that it will be serviced. I tried calling again today and worst part is nobody picked up. I stay in bangalore and i dont know why this was sent to Mumbai when you had service centers in bangalore. I dont have any clue now where my order stands.Pathetic customer service i have to say the least.
boAt customer support has been notified about the posted complaint.
Oct 27, 2020
Updated by fortunermia The tracking number is #1652860
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    Nikhil_Singhal
    Oct 27, 2020
    Resolved
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    Resolved

    Replaced product dispatching in 5 business days and its been more than 5 days no update yet

    Address: H.No. 1206, Mangla Hospital ke samne wali gali, Arya Nagar, Arya Nagar

    I have registered a complaint about the replacement of my product i.e. boAt BassHeads 220 Wired Headset on 3 Oct, (complaint no. 1611647) now on 19 Oct I got an update that product will be dispatched in 5 business day. It's been more than 5 days no update yet, I called customer support they picked once and told me that we have shipped your order(tracking id) but it shows no update, and the courier service telling me to contact the merchant...
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    Dhanshree 1234
    Oct 27, 2020
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    Address: BHANWAR LAL JI Tater behind Bhansali bhawan old lane GANGASHAHAR BIKANER
    Website: support.boat-lifestyle.com/?ticket_no=1634114

    I have registered a complaint regarding my earphones, its left side was not working and it was under warranty.so i registered a complaint.and product was picked on 13october2020. Now, its showing on 19th October product was out for delivery and on the same day its showing WHH and Over.But the product is not received
    Ticket no. -1634114
    boAt customer support has been notified about the posted complaint.
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      V
      Varun Kompalli
      from Hyderabad, Telangana
      Oct 27, 2020
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      Address: Mumbai

      I've sent my replacement product of boat airdopes 441 through xpressbees and it hasn't been delivered to the origin it's been two months
      The shipment status said shortage few days ago but when I track now it shows invalid awb number
      I tried contacting boat and xpressbees none of them tried to provide a resolution
      My tracking number[protected]
      Ticket no on boat support- 1471526
      boAt customer support has been notified about the posted complaint.
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        C
        Chandni Basha
        from Mumbai, Maharashtra
        Oct 27, 2020
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        I have not received my boat uno product. My product is picked up successfully on july 25.Ticket number is 1313364. They received my product. They sent through Delivery courier service tracking number[protected]. But not delivered till now. It is picked up on july now October 27 but till now I have not received.please deliver
        boAt customer support has been notified about the posted complaint.
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        Hey... I got the same trouble.. Mine too was picked up on july yet it is not yet solved, but here it shows to be resolved
        Reply
        Chandni Basha's [Complaint's author] reply, Nov 15, 2020
        I have not received any response from boat please don't tick it as resolved.Boat brand also became a fraud.I purchased Boat Uno nirwana on Amazon. After 6 months its mike is stopped working.so i requested to replace the product to manufacturing brand boat by sending invoice which I received in Amaxon.my ticket number is 1313364. Then Xpressbees courier boy came to pickup my product on 22nd july Awb number is 2385120141529. Then after 10 days i have received message from boat showing we successfully checked your product and eligible for replacement. Then they give Delhivery courier name AWB is 1300615224236. Now 4 months but i not received my product. Many time i contacted to boat cc but no use they dont attempt calls.i have sent too many mails everyday but they didn't replied.please help me to get my product. I suggest please don't buy any product from Boat very bad service also very cheap products. They don't lost more than 3 months
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          S
          shubham hirwe
          Oct 26, 2020
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          Website: Boatlifestyle.com

          I've ordered boat bassheads 172.from boats official website. Everything is done and payment is deducted. I've submited screen shot along with. However neither u received confirmation email. Nor am I able to track my order from boat website. I request to make a refund if the same.
          boAt customer support has been notified about the posted complaint.
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            K
            Kajal Koshti
            Oct 26, 2020
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            Address: Mumbai

            Dear concerned person,
            My product is not working. Airdopes 402 white which I ordered in July with order number #21652. Left one is not working.
            Also I need INVOICE of this order, which I didn't got. As for registering complaint invoice is must.
            Do reply earlier.
            boAt customer support has been notified about the posted complaint.
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              D
              Devashish Colvalkar
              Oct 26, 2020
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              Resolved

              My boat earphones are picked on 12 th Sep 2020 and they are not arrived yet.Currently xpressbees is showing Arrived at BOM/RVP, MUMBAI, MAHARASHTRA this as shipment status it's now almost one and half month passed it showing it has reached to service center...i called boat help center many times but most of the times it comes busy and there is no good response from them...my ticket number is 1520147.Kindly look at this complaint as it has been too long and please help me with my complain
              Nov 16, 2020
              Complaint marked as Resolved 
              My product was delivered to me today after 2 months it takes very much time but still the product was repaired and it is working fine...thank you soo much for your concern towards my complain
              boAt customer support has been notified about the posted complaint.
              Oct 26, 2020
              Updated by Devashish Colvalkar               Please sir/ma'am help me with my complain and replace or make me refund for my product so that I buy new product

              Nov 10, 2020
              Updated by Devashish Colvalkar               It's now 10 days my boat product information is showing item dispatching in 5 days but still it's not yet delivered sir/ma'am please look into my Matter it's more than 2 months since I have issued my product for replacement it's still not yet delivered back to me please help me!!! My ticket number is. 1520147

              Nov 16, 2020
              Updated by Devashish Colvalkar               My Product was successfully delivered to me today and it is working fine🖤❤️...thank you soo much for your response to my complain and making it solve

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                A
                Aadi1503
                Oct 26, 2020
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                Address: C-255, 2nd Floor, Guru Gobind Industrial estate, Goregaon Mumbai Mumbai City District Maharashtra India - 400063 Landmarks: Next to Jay Coach

                My ticket no is 1601634.I send my boat 235v2 rockerz on 8 oct my product is in black colour.and i get the replacement of product in blue and on the eway bill the company mentioned the product colour black.But inside the box there is not black colour it is in blue colour.i want my replacement of colour blue to black.I call customer care but no one is giving response.I want the product in black not in blue so kindly change and resolve my issue.My product is boat rockerz 235 v2 in black not blue.So kindly send me the black colour and replace the blue into black.
                boAt customer support has been notified about the posted complaint.
                Oct 26, 2020
                Updated by Aadi1503                 My is still unresolved by company.
                Oct 26, 2020
                Updated by Aadi1503                 My complaint is not resolved by company yet.
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                My ticket no is 4955143.I send my boat 235v2 rockerz on 24th february 2022 which was black in colour. I get the replacement product on 28th february 2022 which was red in colour, also the details on the e-way bill was not clear to read. I want my replacement colour from red to black. I chat with boat service in fb, and they said the products are subject to availability. Last time i checked, boat rockers 235 v2 black was still available in both flipkart and amazon, so I didn't get the part "subject to availability ". I want the product in black not in red so kindly resolve my issue.
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                  A
                  Anagha KS
                  Oct 26, 2020
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                  Resolved

                  6 months before the mic stoped working and few days after registering complaint they picked up . Then i never received it back. I wrote them 1000's and mails and 1000's of phone call. They are not even giving a proper answer while contacting.
                  My ticket number:1249557
                  Hope I'll get it back
                  Please do help me.
                  Oct 26, 2020
                  Complaint marked as Resolved 
                  My complaints is not resolved but still shows resolved, i don't know why. Still now i didn't even received a single message from them about the replacement then how can it be resolved!?
                  boAt customer support has been notified about the posted complaint.
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                    S
                    Sudarshina
                    Oct 25, 2020
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                    Address: Boat service center Mumbai

                    I didn't get my product back after warrenty claim. I surrendered my boat airdopes 402 for service. When I track it shows product returned. It didn't shows anything about the issue. I want update immediately.
                    boAt customer support has been notified about the posted complaint.
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                      F
                      Fawaz Wangde
                      Oct 24, 2020
                      Resolved
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                      Resolved

                      I had ordered boat 131 from the boat website. I asked for a refund within 24 hours as I was not satisfied with the quality of the product. The return was approved by boat and they said they will arrange a pickup for the same. But its been more than 15 days now there is no update regarding the same. I tried mailing them. Sending them message over facebook messenger. But they just say your issue was escalated and stuff. Ticket number of my issue is 55995. Order number is 57848.
                      Jan 18, 2021
                      Complaint marked as Resolved 
                      Sent multiple messages on their facebook account. And wrote some reviews on their facebook posts. After doing this for a while the headsets got picked up after 2 months. Don't know whether it was corona effect or something else.
                      boAt customer support has been notified about the posted complaint.
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                        Neeti Srivastav
                        Oct 24, 2020
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                        I have purchased ear phone on 4th July 2020 and left speaker is stopped working suddenly. It's in warranty period. It happens 2 time with boat product, please look into this.
                        boAt customer support has been notified about the posted complaint.
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                          R
                          Rupesh Bramhankar
                          Oct 24, 2020
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                          Resolved

                          I had registered a complaint on boat website for replacement on the issue of one side not working on 27th September and they picked up the product on 28th September. Since October, the status shows replaced product dispatching in 5 days. Its almost been a 10 days. I haven't got any updates since then. They are not replying to mails or calls as well. Please send my replaced product.
                          support ticket number: 1588427
                          Oct 30, 2020
                          Complaint marked as Resolved 
                          Company mailed me for update and delivered within a week. I got mail from [email protected]
                          boAt customer support has been notified about the posted complaint.
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                            Petrolhead918
                            from Chennai, Tamil Nadu
                            Oct 24, 2020
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                            Resolved

                            The product was taken more than 20 days ago and on 13th October, the status was shown as "Dispatching in 5 days". After 5 days, no update, neither any feedback and the product doesn't show dispatched. In fact it has been more than 10 days now as I'm writing this on 24th Oct. When I call them, every time they say it'll dispatch within 1-2 days. Even today I called and they said the same. And they hang the call without giving a proper response. Had reached them out on twitter also, yet to no avail.
                            Apr 16, 2021
                            Complaint marked as Resolved 
                            boAt customer support has been notified about the posted complaint.
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                              Rahul Reddy Ala
                              Oct 24, 2020
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                              Resolved

                              My ticket number is 1560848. It has been more than 1 month since my product pick up still I didn't receive my product back. Such delay in service. The status mentions 2 or 5 business days for one status update but they take almost 1-2 weeks extra for each operation. Why such delay in dispatching even after the product has been replaced? In the status it says 5 business days for the dispatch but now 1week. And no response from them.
                              Oct 29, 2020
                              Complaint marked as Resolved 
                              Product has been delivered to me today, i.e 29-10-2020. It took 40 days for the product to be delivered to me.
                              boAt customer support has been notified about the posted complaint.
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                                S
                                snohit
                                Oct 23, 2020
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                                Address: a-70, karni nagar lalgarh, bikaner
                                Website: www.boat-lifestyle.com

                                I brought a piece of BassHead 242 on 17 oct. 2020 and I pay for this from Paytm on same day but I did not get any order detail from your side.
                                Order Id of My product :[protected]-[protected]
                                upi ref. no.:[protected]
                                boAt customer support has been notified about the posted complaint.
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                                  S
                                  Softecharun
                                  Oct 23, 2020
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                                  I had registered a complaint on boat website for replacement on the issue of one side not working on 25th September and they picked up the product on 26th September. Since 13 September, the status shows replaced product dispatching in 5 days. Its almost been a month. I haven't got any updates since then. They are not replying to mails or calls as well. Please send my replaced product.
                                  support ticket number: 1584586
                                  thank you
                                  boAt customer support has been notified about the posted complaint.
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                                    A
                                    Anshi Gupta
                                    Oct 23, 2020
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                                    Address: Delhi

                                    Hlo sir/mam

                                    My order of replacement or repaired is dispatched and delivered on 15 October to somewhere in Mumbai at a wrong adress.i continuously email or trying to call but they haven't received my call .But they send a mail and say to contact to merchant (imagine marketing). So plz you solve this problem...
                                    Ticket number:[protected]
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                                      Rajnikants
                                      Oct 22, 2020
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                                      Today is 22 October 2020 .till now i didn't get replaced product. my ticket number is 1574763. The last update was on 7 October 2020. Where mentioned that replaced product dispatching in 5 business day.till that they not dispatched.and i also tried many times on there customer care number but they not respond. And also mailed but the result is same no one reply.. please provide my product and status of product as soon as possible.. thanks
                                      boAt customer support has been notified about the posted complaint.
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