boAt Complaints & Reviews

I bought boat earphones and they had some defect so i registered a complaint. Its been moe than a month since day and the last status update was on 23rd september that they will be dispatching the replaced product within 5 business days but its still not done.
I have talked twice to their customer execustives but they are also not helping

Replacement product issued ticket status updated on 16th september, 21st september, 25th sepember, 2nd october and 7th october after that didnt get any update. I am mailed didnt get any response. Customer care didnt picked my phone call.

I had registered complaint on 7th sepember with a ticket number 1507975. The product was collected from me on 8th september and the service center received on 11th of sepetember, when i check in boat website with my ticket. I saw that on 16th they agree for replacement but till now there is no change in replacement
Till now i didn't receive my product,
I called service center 100 times no one answers my call, no one replied my mails

I sent my earphones for replacement, it shows "23 september 2020 replaced product dispatching in 5 business days." this after 23rd sep. I haven't received any update.

Hi,

I purchased boat rockerz 255 head phone from amazon on 15 oct'19. It's still under warranty. It has stopped working since last month. I visited the service center in Pune today but not received good support. In fact Service center experience was really bad. I met with Mr Kamal and post inspecting the headphone he told me that there is a gap in the part where battery is placed, hence it has drained out and can't be replaced even though it is under warranty. I am really frustrated as it has taken me more than an hour to reach service center which is a risk in this Covid situation.

I can confirm that this gap exist since the time it is delivered and there is no physical damage. To me it's a manufacturing defect, refer attached photo of the same.

Mr Kamal asked me to send a mail to customer care with the photo of the defect and then company will arrange the return.

Request you to please support me in replacing the product. Screenshot and invoice attached.

Thanks
Anugrah

Its mic is not working please check to repair my headphone or replace it

I bought boat airdopes 311 v2 on 12th march 2020 and the product stopped working after a month but due to lockdown the return replacement was not issued.in the month of august i filed a replacement for my product as the earphones have 1 year warranty and the product was picked up by ther delivery partner comapny named delhivery and after picking the product the complaint was closed with3 days and they didnt even bothered to return my prouct and didnt even respond to my complaint, so i again filed a complaint on the official website of boat (Imagine marketing pvt ltd) and they again placed a pickup for my product (Which i akready gave in previous pickup) and then they again closed my complaint ticket no.1545685 and i am been harrses by the delivery partners to not file complaint against any of the company.

Hello,

I have registered a complaint on boat on 23 sep 2020. Ticket no is 1573023.

On 30 sep 2020, service center received my product for servicing and But the problem is I did not get any status from Boat that when I get back my product after replacement.
I am unable to contact customer care, call is not connecting,
When can i expect a delivery of my replacement product.

Regards
Yash

Sir, this is Surya from Chennai. I have sent my headphones Boat Airdopes 382 ( Active black ) for warranty claim on 6th September 2020 ( Ticket number:1502466) as because one side touch of my headphones was not working. And it went to the concerned authorities on 17th of September and the status was "Replacement product issued" as of 23rd September. It's 6th of October 2020, today it's been a month it went to service from my hand I didn't receive any kind of messages regarding the status of my headphones. So, kindly make sure i get my headphones soon and I want to know what's the status of it, even your customer care team is always kinda engaged and no one picks up the call . Kindly, update me the status of it and make it possible to send it to me as soon as possible. I'm really concerned about my product.

Thanking you

My earphone left side not working. I register a complaint on[protected]. No response for email or customer service. Please help me
Ticket no 1584626

The status of ticket number 1535908 is showing that the replacement product will be dispatched in 5 days, it's more than that I still didn't get the tracking details and it's been months since my product has been picked up. Please do the needful asap .

Replacement Product Issued Ticket status updated on 26th September after that didnt get any update. I am mailed didnt get any response. Customer care didnt picked my phone call.

I had registered complaint on 10 September with a ticket number 1520551. The product was collected from me on 11th September and the service center received on 19th of September, when i check in boat website with my ticket. I saw that on 26th the agree for replacement but till now there is no change in replacement
Till now i didn't receive my product,
I called service center 100 times no one answers my call, no one replied my mails.

I have purchased a earphone oct last year it has one year warranty.. and after sometime one side earphone is not working
So i go to boat website and register a complain on July 17, 2020
And then they picked up earphone by Delhivery
With tracking no.[protected] on July 31, 2020
And from then i have called them and email them there is no response from their side..

After so much of wait 2 days i got connected to customer care from boAt and he is saying your complaint is deleted ...

My ticket no. 1523212

I have returned my boat rockerz 255 to the courier boy because is in warranty and it's almost a month it does not dispatch for delivery.
In complent tracking the status is showing me that replacement product issued, but now it is not showing any updates and the replacement product should have to be reached me many days earlier but it doesn't dispatched yet...
Please help me with that return my replacement quickly...

Hello sir my airdopes 431 left hand side not connect please replace my airdopes

Dear Sir/ma'am,
My name is Faizan Shaikh. I've placed the order of Boat Airdopes 201 Blue on 21/09/2020, Order No:53829. However, I observed that sound quality is poor, also Microphone volume was very low. So I placed Refund request on 28/09/2020 with refund ticket: 54256. The product was successfully returned on 01/10/2020 with Reverse pickup no : [protected] with bluedart. However, There is no update on my refund now. I called customer care but they could not trace my refund ticket no: 54256. Kindly look into matter and do needful on urgent basis. Also, customer care lines are always busy.
Email:[protected]@live.com
Mobile: [protected]
Regards,
Faizan Shaikh

I ordered a replacement for my boat headphones. It got pick up successfully and then they said that it is replaced. The company said that the replace product will be dispatched in 5 business days but it didn't.

My Ticket No : 1527709

Bluetooth headset not working
Iam Visited Our Service Center Stock not Available

Pls replacement My Bluetooth headset

Sir, i returned my boAt rockerzs 255 pro - blue on 23rd September, 2020. I didn't receive any refund on my returned order. I tried contacting customer care but they didn't respond to that, too. And i didn't not receive any call, mail or message regarding the return. Kindly look into the matter and help me for the same. My order id is #52847 and the tracking no is - [protected]

I had a very terrible experience with boat for the very first time.
I claimed the warranty against the earpiece of bassheads 225 which stopped working.
Initially the support was quite good.The took the product from for resolving my complaint.
It has been 3-4 months and the customer support refrains to reply my mails and recieve my mails.
I tried every possible way to reach out them. I think they have blocked me.
My ticket no is 1094496

I have requested for replacement of my boat rockerz 235 v2 as it was malfunctioning. After almost 2 weeks, Its showing that replacement unit is issued in their website. But I still haven't received it yet. My ticket number is 1555420. I tried calling customer service and even mailed them. Still there is no response from their side.