boAt Complaints & Reviews

Worst service by xpressbees they are not solving my problem I called them and mailed them, poor service please HELP me my coutis being too delayed please help me my AWB I'd[protected] . I contacted them and mailed them but they are not solving my problem please help me

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Description: I had purchased the product (Airdopes 441) on 1st of October'20 & on 12th of October'20 I realized one of the airdopes stopped working so immediately I had raised an incident on 13th of Oct'20 & on 16th Oct'20 received a message stating the pickup would be done by the person with his contact number mentioned in the message. Called the authorized person 5-6 times but there was no response. Also, almost after 10-12 days when I again tried him calling, he received my call & replied stating there is no confirmation received from the company to pickup your product.
Date of Incident: 13th October'20
Complaint Number: 1645271
This has been a worst experience from Boat due to very poor customer service as its almost more than 15 days by registering the complaint.
I have attached the invoice of product with the screenshot of message received for pick up & the email for registered complaint.

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I raised a complaint on my boAt bassheads 242 working problem on 16th September and they picked up the product on 12th october. Since 19th october the status shows Product has been delivered to our service center. It usually takes 2 business days to inward the product. today is 30th october and they are neither replying to mails also. Support ticket number: 1639155
Please help

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I am calling to boat Nirvana since a month they do not pick up the call and if they pick up they cut the call in the middle they say they do not have any power to raise a complaint and help us. I also mail boat from August 19 till today 30 March in there both mail they say I'll get a reply in next 24 to 48 hours from 19 August I didn't get at least 1 reply from boat they are treating customer like very badly . Please help

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Address: Coimbatore

I gave my headset for warranty then I got a mail from boat that they sent me a new one but i didn't receive the product.

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My boat rockers headphones (red), which were in warranty, suddenly stopped operating. I connected the support team for a solution and as they mailed to return the product and convinced that I'll be returned a recovered or new headphone within 10 days.

The product, as per the tracking status shared (token no. 1631812), reached the service center on 19th Oct, 2020 and was Whhandover on the same evening.

But, neither I have received my headphones nor any current status information. I request you to please look into the matter and return the working headphones to me at the earliest.

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The storm smart watch was launched at 12:00 I opened at 12:01 and it was out of stock so please make in bulk

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Website: support.boat-lifestyle.com/?ticket_no=1490275

I send my headset for not hearing one side it is already two months gone I send my headset on September 3 through express bees courier partner . Now I send more mails for enquiring about my headsets condition is it completed or not but I didn't get any mails . I didn't expect this kind of large company not responding properly to the consumers . Please help me to get my replaced headset . My ticket number is 1490275 please help me . It is boatrockerz 255 active black ( mine)

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Website: www.boat-lifestyle.com/collections/bluetooth-wireless-headphones

I ordered airdopes from boat website on 7th October and it's been 22 days and it hasn't reached me till yet. Customer care number is not reachable. After much efforts by contacting their Instagram page I received a call and they said that i will receive it in 4-5 days but that didn't happen. I now want to cancel it but unable to do so and no communication can be made with their customer care . I want a refund

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Oct 29, 2020

Updated by syed mikayel I ordered a package on 7th October and haven't received it since. I want to cancel my order but unable to do so. Order id 60224

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SakshiJaiawal

Aug 26, 2021

I ordered a package on 12th August and haven't received it since.It's been 15 days now. I want to cancel my order but not able to do that. Please look into it.

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ishita rai

Jun 14, 2022

I ordered boat earphones from the website and the package has been in transit for 15 days now but I don't have any updates and it still hasn't reached me. The customer care team of boat is extremely useless and cannot help me no matter how many times I call. I need a refund now.

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Address: 1/39 SAINIK COLONY, Kaseru Khera, Meerut cantt

Sir, I ordered two boat rockerz 600 Mi edition headset from Amazon out of which one was bad and not working properly.
I registered my complain on your site and my ticket number was 1600452.
I sended request to boat service centre and in the replacement process, I gave all the accessories(AUX cable+usb cable) and the carry box which we get with it to the delivery man, but in return we were given only the headset which was of different model and even not the full box. Now I am not able to even charge my headset and without auxcable it is useless.
Even no customer care number receive call in lockdown. How can I get help?

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Address: 59 vinay nagar sector 4 gwalior, Koteshwar road

Dear sir / mam,
Sir/Mam, I ordered boat airdopes 402 on 21st October, 2020 and I paid the price online through my debit card .I haven't received any mail or sms regarding the confirmation of the order placed, and it was really very disappointing from your side as i wanted to gift it to one of my friend on 29th October, it's been 5 days since I ordered them, I request you to please look into the matter and do the needful, I would be very thankful to you if you could send me a confirmation of my order and let me arrange it by 29th of this month.
If you learnt about any of details of my order then please mail me or sms or call me on [protected].
Thanking you for your time

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In mid of July I have claimed warrenty for my boat earphone and on 26th July 2020 my product pick up generated for servicing .
Now I didn't get any further changes in current status of my earphone also I don't get response of my any emails.

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Address: Media faktory recording Studio, 1st Floor, A&J Building, Makolath Rd, Opps. Coronation Theater, Kozhikode, Kerala-673004

I hve not yet to replace the product i offer to replace, sent on september 21st we have not receved it yet. The item cannot be tracked by this site, boat site always showing 404 error. The necesary step should be taken as soon as possible.

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I placed replacement complaint on 9/10/2020 . Next day they took my product and all . And on 21/oct/2020 replacement product was issued but till 28/oct/2020 i haven't received it. I emailed them many time but they are not responding. Now what to do?

Nov 3, 2020

Complaint marked as Resolved

After complaining here after 4 5 days I've received a email and on next day i received the product

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Oct 28, 2020

Updated by Sachi Rana My ticket number is 1632317

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Sachi Rana

Nov 3, 2020

I received the product on 3rd November

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Hi,

With a heavy heart, I am writing this concern to you.

I have bought airdopes 501 and with in 3 weeks of purchase it started showing issues. I have claimed the warranty on 1st week of september and till today, this is in process. Last update was on 16th October that new product will be shipped in 5 days.

There is no update after all these days too.

Reaching to your customer care is hell, and wont get any response also. I should have called nearly 15 times. 2 times were able to talk to support.
Kindly support here.

Ticket id is : 1580540

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I had purchased a boat Rockerz 255 bluetooth headphone from Amazon having one year warranty but unfortunately it is not working now. I had given a complaint on boat side on 17 Aug 2020 having complaint no T 1416077, status of complaint 17 Aug 2020 Pending. It will get updated within 2 business days. 21 Aug 2020 Approved. Product pick-up request will get generated in 1 business day.

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I had issue with my earphone boAt basshead 242, one side was not working.
Registered a complain and product was picked up by company on 10 October.
Replacement product was issued on 21 October, and was said to be dispatching in 5 business days. Its been 7 days and still there is no info of what is going on with that product. Its already been 18 days and I need the product as soon as possible.

Complain Number: 1625650

Please help I need the product as soon as possible for study purpose.
Thank You

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Sachi Rana

Oct 28, 2020

Have you received any reply from boat about this

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Address: Mumbai

Just after 1 month, my earphones stopped working on the right ear. I raised a ticket on the 15th and promptly it was collected on the 16th and dispatched to Mumbai. It was recieved in Mumbai on 19th and i dont have any status so far on where it is currently. I called customer care on the 26th to check on this and the lady could not answer anything and just that it will be serviced. I tried calling again today and worst part is nobody picked up. I stay in bangalore and i dont know why this was sent to Mumbai when you had service centers in bangalore. I dont have any clue now where my order stands.Pathetic customer service i have to say the least.

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Oct 27, 2020

Updated by fortunermia The tracking number is #1652860

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Address: H.No. 1206, Mangla Hospital ke samne wali gali, Arya Nagar, Arya Nagar

I have registered a complaint about the replacement of my product i.e. boAt BassHeads 220 Wired Headset on 3 Oct, (complaint no. 1611647) now on 19 Oct I got an update that product will be dispatched in 5 business day. It's been more than 5 days no update yet, I called customer support they picked once and told me that we have shipped your order(tracking id) but it shows no update, and the courier service telling me to contact the merchant...

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Address: BHANWAR LAL JI Tater behind Bhansali bhawan old lane GANGASHAHAR BIKANER

Website: support.boat-lifestyle.com/?ticket_no=1634114

I have registered a complaint regarding my earphones, its left side was not working and it was under warranty.so i registered a complaint.and product was picked on 13october2020. Now, its showing on 19th October product was out for delivery and on the same day its showing WHH and Over.But the product is not received
Ticket no. -1634114

boAt Complaints & Reviews

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boAt reviews & complaints page 209

My order is delayed

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Still no resolution provided on newly purchased product boat airdopes 441 inspite of raising a complaint earlier

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Not Returning the product neither replying to mails and calls

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Very poor customer service

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Not Yet Received

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Headphones Not Returned

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Out of stock

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Not received my product and any mail about my headset send for warranty replacement

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Order not getting delivered or cancelled

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Not satisfied by replacement delivery

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Not receiving the confirmation mail and the amount is deducted

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Replacement is delayed too much, still didn't get response of any emails

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Product has not been receved

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I haven't received my replacement product

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Airdopes 501

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Boat Rockerz 255 defective

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Replaced product not dispatching

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Rockerz 255 Pro, Just after 1 month, my earphones stopped working on the right ear

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Replaced product dispatching in 5 business days and its been more than 5 days no update yet

Regarding Earphones

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