boAt Complaints & Reviews

I bought the airdopes in the month of August and by the month of October I have issues with the product. On 15/11/2021, I visited ascent service centre in Basavanagudi, Bangalore and was told that the product will be replaced and delivered to my address within 10 days and today morning that is 19/11/2021 I received the product and after checking I am still finding the same issue and I think I've been resent the same defective product and I'm very dissatisfied with it because even after raising the complaint if I've been sent the same defective product then I don't understand what kinda unprofessional customer service are you providing?
I expect to receive a proper refund or a proper replacement of the product so that I do not have to come back here to write to you.
(Attached screenshot of complaint mail)

Company asked me to register complaint for the bluetooth head phone I need invoice pdf which is asked by boat website for that I called to customer care and they told me to go for boat wesite login ur id and download it from orders but my website is not opening in boat lifestyle then they ask me to whatsapp the boat company for getting invoice still there is no respone third time I called them they said within 48 hrs they will send the invoice in my email id, fourth time when i called they said they will send in 24 hrs, fifth time whn i called they said I should mail to Imagine marketing private limited then I mailed them still no response, sixth time when i called them it may take 4 more days to send the pdf of invoice

Only for getting my product invoice I have to come so many times and Iam very disappointed because they after registering complaint again they want 20-24 days time to complete all procedures, and I have all the boat electronics like 2 head phone and smart watch being a loyal customer they are being so irresponsible
I have all recordings of customer care which I can show as proof

Please help me to complete my things as soon as possible

Order id :888976
Email id : [protected]@gmail.com

It has taken more than 2 working days.

I have purchased BOAT ROCKERZ 245v2 ACTIVE BLACK headphones from shiprocket .In my headphones I am facing a bluetooth connecting issue . Kindly provide me Invoice to replace this product. I have tried many times to connect with shiprocket . But nobody gave me a response. Those mentioned on the box I have been typed.

Order : 824336_BGGN29768
AWB [protected]

MENTION ON BOX
BELOW BAR CODE[protected]

[protected]/1
BOAT ROCKERZ 245v2 ACTIVE BLACK
19/09/2021 aniket.boatb2c
GF-4-R1-D1 BINDX00278702

Regards
Nitin kumar Agarwal
[protected]

In October initially my product airdopes 381 had some battery issue. So, I raised a complaint and claimed my warranty. In replacement, I received a product which was not even working so I again raised for replacement and then i received a product which was working but its charging case was not even properly closing. So i again raised for replacement this time I received an empty box. And after sending emails to you guys i have not even received any response from boat. This is really frustrating. Since this was my first ever boat purchase and moreover in replacement, i was only getting the product in a plastic sheet no new box unit.

Which was again frustrating since these were refurbished units and defective too.

Am buy new airdrops 121v2, right side earmuffs not charging and working

Hi Team,

We have ordered Boat smart watch amount deducted on Paytm but order is not confirmed when i booked through your website, i dont have order id also. So if possible generate order id and deliver product as soon as possible or else please return our money back.

Sharing you the screenshot for your reference on transaction we have done.

Please help us out in fixing this issue.

Rockerz 3852 Wireless Neckband with
Qualcomm CVC & aptX, Up to 40H Nonstop Playback, FTV50 Type Cinterface. Magnetic Earbuds, IPX8 ter Resistance, ASAP Fast Charge(Active Black)
State/UT Code: 08
Place of supply: RAJASTHAN Place of delivery: RAJASTHAN
Invoice Number: HYDB-3381014 Invoice Details: TG-HYD[protected]
invoice Date: 28.08.2021
Order Number:[protected] Order Date: 28.08.2021
Billing Address:

Sold By:
Appario Retail Private Ltd
GMR Airport City, Survey No. 99/1, Mamidipally Hyderabad, Telangana, 500108
Village, Shamshabad
IN
Durgesh Kumar Ichiban crop science Ltd, F-639 Riico Industrial Area, Khushkhera, Bhiwadi RIICO INDUSTRIAL AREA KHUSHKHERA.
RAJASTHAN, 30170

Compent
Bluetooth not contacted any device its not work properly

One of my earphone side is not working properly, I have purchased on 18th October
Please replace it
Thanks

I have ordered boAt Storm smartwatch in 12th Friday 2021. But Unfortunately I have received a defective product.

The smart watch is Having problem and only vibrating and I can't use it comfortably.
I have dialled to the customer care for cancel this product and Refund but they're saying only Replacement can be done.

I have been boAt coustomer and was really happy With the service so far.However I'm bit...

Earphones not working. Newly purchased. Violet light is blinking not blue

Bluetooth baar baar switch off ho raha hai

My boat airdopes 281 is not charging so can you replace it on warranty card.

I ordered one boat smartwatch. I want to cancell my order immediately. So many times i tried. I couldn't cancell my order. Plase help me to cancell it.
Order no. 1037152

I have purchased the boat Rockerz 385 V2.. my order no. 896460
but i am un able to download my invoice from your website or application...
my Rockerz 385 V2 is not working and your service center need invoice to change or repair it.
please help me...

I have raised a service request regarding my earphone having request no 3810719.
Boat is not giving my product back. I have raised my request on 23 October and from then they are kept my earphone with them. I also called 3 to 4 times they only told that they will intimate me on mail within 48 hrs but I have not get any mail.
Please help me to get my earphone back and I want from additional warranty for my product because they have not resolved my querry from almost 1 month.

Purchased boat airdopes 131 black from boat lifestyle site in feb end this year.
However since last week the right earbud is not switching on at all. There is no light indication on it also. Just the left earbud is working. This product is under warranty and can be replaced. So I contacted boat customer care and informed them the same.

I do not have the invoice with me since its been 8months since the purchase. But the registered mobile no and email account i provided them. But they r not helping at all

These things happen. Not always the customer has the bills but then obviously they have all records. They can check n get the copy of invoice from their records. Why trouble me.
Ive already spoken to customer care so many times. Told them to direct me to someone whi can help me. But no luck.

Also after launching my complaint on this forum earlier, boat did respond. But these sites are very lethargic. I don’t understand why they do not address the consumer complaints properly. Total unprofessional attitude.
One of the rep contacted me and told me that the next day the headphones will be picked and the refund will be given. However, nothing of this sort happened. I tried calling on that number again. No contact at all could be established. Since I’ve tried a lot to contact with boat lifestyle but no luck. I sincerely hope this site will help in the same and replace my under warranty headphones (airdopes 131).

I have purchased boat bassheads 100 earphones from Amazon on 12th July 2021. But now it's one side is not working properly. So I want to replace the same item as it is covered by warranty. Can you please provide me details regarding how to replace it?

Order id-967551
Same day order cancelled on 25oct2021. almost one month has been passed but didn't get my refund back.
Called customer service to several times but problem not resolved also there attitude were so disrespectful.
Very disappointed with the BOAT customer service.
Please take some action.

I give my boat party 20 15w speaker with ticket number 3389884. And in starting service centre say to me "provide soon" but now not give satisfying ans to me and i have very tired from this process because service centre picup call above to 30 min.
And till to time i have not recive my product and information.