boAt Complaints & Reviews

I have filed the complaint 1 month ago for the issue. Till now no action has been taken from the company. I did not understand what they are doing. My complaint number is 557545. I have tried to reach to them multiple time via mail and call. I have call for 500 time on there customer service phone number[protected]. But no one has ever picked. Boat please take necessary action to resolve the issue.

Hi team its a very worst company in order to issues and recovery. Not even to track the complaint. I given headset before 2 months but still not get in hand.. I dono where its went. I payed amount for headsets its not a free of cost. Why you are not taking it serious. Very much disappointes with this.. My ticket 500913. Customer number not picking up.. Really not responded well in boat. Tooo much of disappointed with the boat company.in tracking mentioned that they it issued. But still not goted in hand. Kindly please issue the replacement product. Thanks in advance.

Hello,

Hello,
I need your help guys
On 20 of august i placed one request to boat customer care and which is imagine marketing pvt ltd.
So they arrange pickup on 21 by xpressbees courier service but on that day i was not available.
Next day they arrange pickup again on 22 august, and on that day i need to return two order means two pickup and for two pickup one person came.
I did not return other packet which is of fbb, awb no[protected]
But i return the boat earphonne to imagine marketing pvt ltd. Awb no is[protected]

And on 3 of september i tried to track my order but i am unable to do so,
And they are saying pickup got cancell on 4 september they are denied to help me in this after lot of discussion they confirm that awb no[protected] has been deliver to the original source.
But my point is i did not return fbb product i return i imagine marketing pvt ltd. Product that is boat earphone,

Now both are not responding xpressbees and fbb also i really need your help where is my earphone.

I am ataching the detail of thtat person who came to pickup the courier.

After that fbbonline register my complain and gave me reference no bb[protected]

Yesterday i called them they are saying that boat earphone pickup by xpressbees from fbb but they have no detail of that.

And xpressbees deny

They both tol me to call me back at 2 pm but nobody call me
Excecutiv nilesh from fbb tol me this.

Until today they are not responding they provide me a compliant number which is bb[protected] and from 19/09/2019 they have not responded ebven they are not responding to logistic company logistic is ready to pick up but fbb not responding.

I need your help i want to do case against them

Hey it's been 13-14 days they pick up my boat earphones for replacement.. Cause one of its side isn't working properly so i raised the complaint and they picked it up also but now there no status change from 10 days.. Help me guy's tell me what should i do in this... And there helpline number are also not responding to it this is total # i thought i will get back within 10 days but it seems like there no value of customer... Boat guys please don't make us fool by saying this that we will replace it for you and all..

I have raised a complaint about my headset (Boat 220 black bazz headset) and they picked up the item on 28/9/19, it has reached the service center in mumbai on 9/10/19. No response after that. Ticket number 600714. Kindly give my headset back as soon as possible. I tried to call the customer care, but not connecting the call, also i mailed but no response. Kindly do the needful

Starting with ticket number - 407388
My Earphones stopped working within 4 months o[censored]sage so like the normal procedure i registered the complaint and patiently waited for the revert, but after 20 days i had to write a mail since there was no update.
Mail i wrote-
What the hell guys ?
First you people take 20 days to send a replacement and send me a defective item which is the rejected ones.
Attaching the screenshots of what i got after 20 days of patience. If you people don't have fresh ones why don't you refund my money back. I spent 3k on this earphones and i suppose i did a terrible mistake of buying this.
Need immediate action or i am taking this matter to consumer court no matter what happens. I will make sure to take action against this.
This is how the company operates sending a defective piece as a replacement ?
You will lose business because of this.
Terrible way of losing loyal customers.
I have boat rockerz 600, rockerz 200, boat usb cables, boat stone speakers, boat stone 260 and i used to recommend boat to everyone in my family.
But I'm writing this out of frustration because this was my dad's first product and he told me not to trust such brands for him. Utterly disappointed !

Now ticket number- 484706
Terrible Terrible MISTAKE.
NOBODY PICKS THE CALL FROM CUSTOMER CARE NOBODY REPLIES TO MAIL ARE YOU PEOPLE FOOLING THE CUSTOMERS.
I PURCHASED THE PRODUCT FOR 3 THOUSAND and i am not letting go this easily.
Your customer care executive promised me to get the product replaced.
Attaching the mp3 file for your reference in other mail. This is what boat is all about, cheating the loyal and old customers by first sending defective products and then not responding to the clients. It's been a month my earphones are not even returned.

Attaching the screenshots, the audio files, the failed attempts for asking for service a million times yet no response from the client side, failed calls, all the updates to the no call responses.
I USED TO LOVE BOAT but this will be my last product from boat because of the pathetic service of the team, which wasn't returned.

I'm suffering since 3 months

When i track my product though the no. Given It shows the product to be replaced / replacement product issued on 22nd september 2019 and on computrised call it says that the product is sent to the customer
but it has been 1 month since i have recieved an update about the product and have not recieved my product yet
ALSO ON CONTACTING THE NO. GIVEN FOR CUSTOMER CARE NO. And ALSO MAILING ON THE MAIL PROVIDED THERE IS NO REVERT NO ANSWERS TO ANY OF MY CALLS AND MAILS
this is not at all expected and accepted from this company
I am feeling to file a case .
This is a big cheat. And a worst service from a such great oriented brand
I want help what to do i am planning to file a complaint

Filed a complaint on 25aug..got ticket no as 481642...bt no one came yet to pick up my product n get it repaired...no response to mails n calls...so I filed a complaint again...yet no response..seems like boat customer care's employees are on a year holiday..shall I wait for my warranty period to end before it gets repaired or would j lose hope of getting it repaired

One side of wireless headphone was not working properly, so i raised complaint on 21 september 2019 and product is picked on 23 september 2019, after tracking my shipment it shows whhandover from[protected]:18 pm. Now 15 oct 2019, its been 24 days still no update from boat. Customer care not responding for calls and mails.

Please help here i want my headphone as early as possible...
Ticket no. Is 577160...

I purchased my boat stone 1000 speaker through amazon on the date of july 16 and after few days it stopped working and then i claimed my warranty through boat complaint registration and they gave the ticket number which is 602733. The product has been picked up and already it has reached to the seller who is image marketing pvt ltd. I requested amazon to solve the issue several times and they delayed and the boat customer service is not responding to the calls and the mail has also been sent which again it has no response. I have attached the tracking id
And all the details necessary below. Please take serious actions.

One side of wireless headphone was not working properly, so i raised complaint on 26 september 2019 and product is picked on 27 september 2019, after tracking my shipment it shows whhandover from[protected]:20 pm. Now 15 oct 2019, its been 18 days still no update from boat. Customer care not responding for calls and mails.

Please help here i want my headphone as early as possible...
Ticket no. Is 596196

I've filed a complaint for my boat rockerz 400 headphones as they are under warranty and it was picked up on 27th september-2019 and successfully received at the service center on 10th october after that i haven't received any update neither they are replying to my mails nor to calls.
My ticket id is 595834
This is a very long time period for replacement please replace my product as soon as possible.

I have registered a complaint on boat on 11-sept-2019. Complaint no is : 538351

On 17-sept-2019, service center received my product for servicing and on 17-sept-2019 i got a status as 'replacement product is dispatched'. But still i did not get any awb# from courier on this. I checked with courier and they said they did not receive any thing from boat.
I am unable to contact customer care, call is not connecting,
When can i expect a delivery of my replacement product?

I have raise my complaint on 28/09/2019 about my bluetooth earphone and it was successfully received at ware house on 03/10/2019. And it is almost 13 days has gone but still i didn't any confirmation about my earphone replacement. And given tat was 4 to 5 working days and now 15 days has gone. Even customer care no. Is also not working since last 15 days.
Requesting kindly close this issue on top priority or i will escalate to higher authority.

It is 15 th day of my the product been given to replace I was having rockers 255 neon. The contract number given does not respond and email provided always respond with same robotic replies. Even Mumbai service center is not working. Now I think my money go wasted.
Well I want to file complaint against this farudy company in consumer forum they took my product and haven't returned till now.

My ticket no.467842
I have returned my boat rockerz 255r to the courier boy because is in warranty and it's almost a month it does not dispatch for delivery.
In complent tracking the status is showing me that replacement product issued, but now it is not showing any updates and the replacement product should have to be reached me many days earlier but it doesn't dispatched yet...
Please help me with that return my replacement...

Hii i'm keshav. I have asked for replacement from boat on 26 sep. And its approved and received by boat on 4 october. Till now i haven't got any information about my earphones which is boat rockers 255 they're not replying my mail & they are not receiving my call it's been 2 weeks but no status is received from there side please help me out.
Ticket no. 593291

My ticket number is 546818 i filed complain on 14th september the courrier man man picked the parcel on 16 september it reached service center on 24 september the replacement product issued on 1st october but i didn't received my boat headset 225 yet i tooks nearly 1 month no response from the boat coustmer care not responding for mails also i need my headset assoon as possible

I have ordered for replacement of earphones on 23 sep 2019 and they picked up on the same day.
Now, even after 21 days they never mentioned anything even after my repeated calls and mails to them.
I tried to contact them thru their customer care number several times and waited like a fool listening to their ivr, but they never connected me to customer care executive.
They just dont have minimum basic common sense in treating their customer.
Do customers really wait a decade to get the replacement??
They shamelessly mention that they will check and replace the product within 4 or 5 working days after receiving the product and they never meant what they say.

Finally i feel myself as a fool for buying a worst product from a worst company with pathetic customer service.

Hello
Ticket number-611168.
I have registered my complaint on the official website of boat on 1 october 2019 and handover my product to courier company on 4 october 2019.
On 10 october 2019 service center received my product and the replacement unit was also issued on the same day. But i have not received my product yet.
Thanks ®ards.
Harshit.