boAt Complaints & Reviews

Address: C-255, 2nd Floor, Guru Gobind Singh Industrial Estate, Next to Jay coach Off W.E.Highway, opposite Lotus park, Shri Ram Mandir Rd, E, Mumbai, Maharashtra 400063, Mumbai City, Maharashtra, 400063

I've filed a complaint for my boat rockerz 400 headphones as they are under warranty and it was picked up on 13th nov-2019 and successfully received at the service center on 15st october after that i haven't received any update neither they are replying to my mails nor to calls. My ticket id is 775914 this is a very long time period for replacement...

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Address: Mumbai City, Maharashtra

I uploaded my complaint on 9.10.2019
Pick up request generated on 10.10.19
The courier company picked up my bluetooth speaker on 14.10.19
After that there is no status update about my product.
When i try to track my shipment it shows no details available.
The courier company is unaware of the shipment.
Boat complaint portal is not updated nor they respond to my emails nor the customer service no. Works. They keep us waiting for 10 mins and the call disconnects.
What kind of service is this?

If you cannot keep the warranty terms given by your organisation then dont give warranty.

It is a total waste of time and money.

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rashmishivrame

from Mumbai, Maharashtra

Nov 22, 2019

There is still no revert on the complaint posted

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Address: Plot no.83, Nagpur, Maharashtra, 440034

My replacement unit shipped on 16/10/19, though it's not received to my address.I tried to call customer care no but no use, only waste of time.track my ticket no.also no use.
Also track Bluedart and their customer care they told me to contact boat service, and whenever I tried boat service only ring goes on.worst service is served.
Please send me detail about my product as soon as possible.

+1 photos

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Address: No.2, 8th East main road, Gandhi Nagar, Vellore, Vellore, Tamil Nadu, 632006

Replacement Product Issued Ticket status updated on 5th November after that didnt get any update. I am mailed didnt get any response. Customer care didnt picked my phone call.

I had registered complaint on 29 October with a ticket number 718578. The product was collected from me on 30th October and the service center received on 5th of November, when i check in boat website with my ticket. I saw that on 5th the agree for replacement...

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9 Comments

I had bought boat nirvana 2.0 and within 2 months one side of phone stopped working. I had applied for warranty claims for more than 1 month. Still there exists no support from boat side. I even contacted customer care, they informed to have escalated the issue, but still i am yet to receive any formal conversation from them. Its really worst kind of service being provided from company side. I would suggest not to buy the products from the same company for the issue as customer satisfaction must be a priority for company.

Tickets being raised: #656684 on boat warranty claims side.

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M

Mitali Virbhadre

from Mumbai, Maharashtra

Nov 12, 2019

Left side ear cod not working . Its under warrenty period only 5 months passed after buying the earphones

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Address: Mizoram house DC 193A, Number 309Street Number 309, Block DC, Action Area 1D, Near mizoram house New Town West Bengal - 700156 Phone number: 9002399979, 6294351177, Kolkata, West Bengal, 700156

I have resister a complain on boat on 12 October 2019. Unique code is [protected]. And my ticket number is 658735.on 22th October 2019, service center received my product for servicing. On 30th October 2019 I got a status, Replacement product issued . But after that I did not get any status of my product. Also I'm unable to connect customer care, call is not connecting. When can i expect a delivery of my replacement product.

+5 photos

boAt customer support has been notified about the posted complaint.

Nov 09, 2019

Updated by Abulk Supporting document

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G

gd3029

from Delhi, Delhi

Nov 13, 2019

Boats have received my product in their service centre but even after 7 days they havnt replied me. Their customer care in not responding i tried calling them 100 times.
Ticket no.- 641571

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Address: Shukrawar peth, Satara, 415002, Satara, Maharashtra, 415002

I have raised complaint against faulty boat product on 25 october 2019

They picked up my product on 26 october
And my product is reached to them on 31 october but i didn't get any response and replacement from their end
No call and no email reply
I tried to call them
Email them hundred times but no response from them
Ticket no 708936
Please help me asap

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Itisha Bhatnagar

from Delhi, Delhi

Nov 13, 2019

Replacement product issues on 26 September but haven't received it yet

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Address: BIMA BAJAR 2ND FLOOR HALDI KOTHI DAK BUNGLOW CHAURAHA PATNA-800001, Patna, Bihar, 800001

My headphone left speaker is not working. please change my head phone as possible. please arrange the pickup for my headphone and replace.
Name - VISHAL KUMAR
Mobile no - [protected]
Email id - [protected]@rediffmail.com
Model no - Boat Rockerz 305 Bluetooth Headset with Mic
BIMA BAJAR SECOND FLOOR HALDI KOTHI DAK BUNGALOW CHAURAHA FRASER ROAD PATNA - 800001

+1 photos

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Nov 08, 2019

Updated by SHARE KHAN My headphone left speaker is not working. please change my head phone as possible. please arrange the pickup for my headphone and replace.
Name - VISHAL KUMAR
Mobile no - [protected]
Email id - [protected]@rediffmail.com
Model no - Boat Rockerz 305 Bluetooth Headset with Mic
BIMA BAJAR SECOND FLOOR HALDI KOTHI DAK BUNGALOW CHAURAHA FRASER ROAD PATNA - 800001

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A

Aɩsʜʋ

from Kolkata, West Bengal

Nov 12, 2019

Left side is not working

regarding headphone change - Comment #3583696 - Image #0

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V

VishuMaaS

from Delhi, Delhi

Nov 12, 2019

My boAt Rockerz 255F is not connected to my phone properly when I can connect to my phone it can be disconnected automatically with 1 to 2 minutes.

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R

Ranjeet Pisal-Deshmukh

from Mumbai, Maharashtra

Nov 13, 2019

My boat headphone one side not running

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Ranjeet Pisal-Deshmukh 's reply, Nov 4, 2019

My boat headphone one side not running

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Address: 110001

I bought 2 pair of BOAT rockers 255f from Flipkart. And after one week i started facing bettery issue and for that i raised a complaint at boat customer care portal (imagine marking pvt ltd vide ticker nos 702097.

Even after 21days of raising of ticket still no solution and they says invoice not valid .

I am feeling like cheated me by boat and flipkart if invoice not authenticate.

Requested to you please help me either repair the product and resolve the issue and return my money.

+1 photos

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Nikithedreamer

from Govardhan, Uttar Pradesh

Nov 13, 2019

My boat earphones has been received for replacement on 11th October, 2019. Since then there is no update on the complaint neither the customer care is responding. There are plenty other complaints on their website. They have not returned products for years. My product is under warranty of 1 year. My ticket number is 653895. Please help me asap.

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A

Anamika SSingh

Nov 13, 2019

I bought a boat earphone. it is is warranty period but one of the earplug has stopped working. i want to get it repaired. as it is in warranty period. The company gave the assuance to replace in case it is not working. i want a replacement as soon as possible. please tell me the maximum no. of days for its replacement. and who will replace it.

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Address: QP-83, Pitampura, new delhi, New Delhi, Delhi, 110044

One month ago i sent my airdopes 401 toh the service center as they were malfunctioning and when my earphones reached the service center i got a mail they will revert back to me in 4 days but got no response from them after 8 days i got a mail that replacement product is issued and after 25 days i called them why you haven't send the product they said we don't have same product can we issue you another boat product (Airdopes 311) i said fine. It's been 6 days more and still they haven't dispatched the product. It's the worst service i have experienced and still haven't got any notification.
I sent my pakage to boat on 7 october and today it's 8 november

boAt customer support has been notified about the posted complaint.

Nov 08, 2019

Updated by Namit Madaan Ticket no-629155

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A

abhay32

from Noida, Uttar Pradesh

Nov 8, 2019

I registered a complaint for boat 225 neckband on 18 October 2019.My faulty neckband was picked up on 20th October. Today is 7th November i didn't got any update of my replaced neckband.Last update was on 30th October and that was-Replacement Product Issued.

replacement issued but not sent - Comment #3580678 - Image #0

replacement issued but not sent - Comment #3580678 - Image #1

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Himanshu_pandey420

from Mumbai, Maharashtra

Nov 11, 2019

I have received a wrong tracking ID for boat service centre. And i had seen many problems like me...this is a very bad problem form boat service.
Tracking Id[protected]
Please help me to solve my problem
Date -9/Nov/2019

replacement issued but not sent - Comment #3582530 - Image #0

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I am writing this complaint 3rd time in 10 days still no use. It has been a month since they got my ear phones. It has been showing replacement product issued since 22nd october. They delivered to other persons who got this message after i got. But there is no delivery or no update. They even not answer our emails and their customer executive dont answer our calls. I am still very disappointed that why i choosed boat. Such a poor amd waste service from a reputed company. I will file case in consumers court if i dont get my product in 4 days. Pleae update the message in status that product is coming ship my product or answer my call. Or else my last try is to ask consumer court for help hoping you understand me and help me fast
Ticket id: 611582

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Address: E-803, BACHRAJ LANDMARK CHS, GLOBAL CITY, OPPOSITE CLUB HOUSE, VIRAR VASAI & PALGHAR - 401303, Thane, Maharashtra, 401303

Website: www.boat-lifestyle.com

Replacement was initiated on 11th of november as shown in the attached proof. However, i have never received the new replaced headphones. Having said that, there is no way to communicate to the boat service center. I tried calling but telephone line not available and never connects. Then i tried email but response is never received. Totally useless. My product is not replace since 1 month.

+1 photos

Nov 12, 2019

Complaint marked as Resolved

Contacted multiple times on Facebook messenger from there the service center is being informed and they call back to replace the product. Though the product was replaced, Pathetic service can be experienced always.

boAt customer support has been notified about the posted complaint.

Nov 11, 2019

Updated by Dhruv Bilakhia Got callback. They are simply saying particular product is out of stock and offering me lower model version of the product.

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A

abhishek sao

from Bengaluru, Karnataka

Nov 8, 2019

I have ordered for remote. Even i have paid the amount after that no response. Not even any one receiving cal.. Such a bad customer service.. I don't know eaten my money or there is anything else... No response from this people

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Dhruv Bilakhia's [Complaint's author] reply, Nov 8, 2019

Please try connecting them on FB chat. I got response from there after 1 hour of waiting. Also, put up your complaint on consumer court forum.

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Address: Naya santar, morar, Gwalior, Madhya Pradesh, 474006

I gave my product to service center 3 months ago and i didn't get back till now.😡😡 my earphone was not working properly and it's under warranty. I gave it to service center in 20 september and now 6 november it approximately 3 months gone and everytime i called service they didn't respond 😡. And they didn't call back either. I want my product or money back😡😡😡

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Address: , Jnanasahyadri, Shankaraghatta, Road leading to Kuvempu University, Shimoga, Karnataka 577451, Shimoga, Karnataka, 577415

I had registered complaint on 4 october with a ticket number 628926. The product was collected from me on 5th and the service center received on 11 th of october, when i check in boat website with my ticket. I saw that on 19th the agree for replacement but till now there is no change in replacement
Till now i didn't receive my product,
I called service center 100 times no one answers my call, no one replied my mails
This is the way boat service center working they should respond call at least
I want to raise a complaint on consumer forum regarding the issue if i don't get my product
It was 1 mont no one answer call they won't reply to mails
They are ridicules and irresponsible to wards the customers

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Address: Thane, Maharashtra, 400607

As my boat bluetooth headphone (Boat headphone 261 red colour). Was not working properly so i requested for replacement as my complaint was raised and pickup order was also generated pick up date was 24th september courier was xpressbees as i tracked the courier it shows lost in description, when i contacted courier facility they said from their side the lost product fees has been paid to boat company to know further details you have contact boat. As 2 months has been passed no email or message from boat and their customer care number also not reposing.
Complaint no. : 558272
Awb number :[protected]

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S

sunil kerkal

from Mumbai, Maharashtra

Nov 5, 2019

I will buy boat wired earphone in snapdeal.this product is not genuine because of this products mic is in right side. Snapdeal called me written confirmation from brand side that its not genuine product then i will refund u

product was not replaced - Comment #3577718 - Image #0

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A

[email protected]

from Delhi, Delhi

Nov 5, 2019

Sir, I give boat bassheads 900 headphone for service on 08:10:2019 till now there is no updates of my headphones my ticket no is 633930 . Please give update on my phone/email...

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I already submittedy my complaint but no use even they resolved the problems of tge custokers who complained after me. So i am requesting once again. I claimed warrant on my boat ear phones at the start of october even the pick up was taken lately. Finally it showed replacement product issued on october 22nd it has been 10 days still no change. They even not replying to emails and not attending calls. Why this kind of bad service. I need my product back as fast as possible. Otherwise they will loose a customer. Please help me fast
My ticket id - 611582

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lakshmipathiK

from Hyderabad, Telangana

Nov 5, 2019

One side of wireless headphone was not working properly, so i raised complaint on 26 september 2019 and product is picked on 30 september 2019, after tracking my shipment no591859. Customer care not responding for calls and mails.

so much delay in replacement product delivery - Comment #3577649 - Image #0

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Address: nusrl boys hostel , national law university, kanke , ranchi pin - 834006, Ranchi, Jharkhand, 834006

I have given my basshead 225 blue earphone to claim warranty by online complaint but it has been more than 30 days no one is attending my call and no one is replying to my email. And even the tracking status is not showing. Plz return my boat earphone. It's been more than 1 month. I have also called ranchi service center they said now they don't have boat agency anymore. I have been calling and mailing boat customer care for past 1 month so that i can get my product back but no one is listening to me if i don't get my product back then i will go to consumer court that will be my last option if i don't get my product boat earphone back.

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A

Avneet kumar saini

from Delhi, Delhi

Nov 6, 2019

No voice in right side speaker
date-06.11.19
so please repair or replace this item
invoice no. -s4fe4f/19/40915
invoice date:-31.08.2019

not getting my earphone back in warranty - Comment #3579253 - Image #0

not getting my earphone back in warranty - Comment #3579253 - Image #1

not getting my earphone back in warranty - Comment #3579253 - Image #2

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Address: Block B-1259, Palam Vihar, Palam Vihar, 122017

I had raised a complaint for my boat earphones whose one side was not working, following which my product was picked for repair, repaired and being sent out for delivery (As per messages i have received). I never recieved my earphones back and the tracking ticket had been closed. I have tried multiple times to reach out to the customer care but in vain. I am not able to understand whose end is the loop hole. It has been more than 2 months

+2 photos

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've filed a complaint for my boat bass head 225 as i had complaints on 4th september and it was picked up on 20th oct 2019 and successfully received at the service center on 25th october after that i haven't received any update neither they are replying to my mails nor to calls.
My ticket id is 514428

This is a very long time period for replacement please replace my product as soon as possible

+2 photos

Nov 5, 2019

Complaint marked as Resolved

Yesterday, i have received replacement... Thanks Boat Support Team...

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Address: Sun Mill Lane, Swami Sadan, Mumbai City, Maharashtra, 400013

I gave my bluetooth for replacement as it's left ear has stopped working, the product was picked up and when i tracked it shows that it's our for delivery on 24th of oct but i haven't received my product yet
When i tried to contact their customer care they never pick up their call
Tried to contact through mail but haven't got any reply yet
My ticket number is 659159
Tbh this is my last time i am ordering any boat product
And will make sure my friends don't order any product of boat

boAt customer support has been notified about the posted complaint.

Nov 06, 2019

Updated by Mortal It's 5 days now notifying boat service from your side but haven't received any mail or msg or call
Plss make sure u do follow up on it thanks
Will be waiting

boAt Complaints & Reviews

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boAt reviews & complaints page 280

boat rockerz 400 replacement under warranty.

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ticket no 645728

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complaining about my headphones

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replacement product issued - ticket no 718578

irresponsible support from boat warranty service

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boat rockerz 275 wireless headphones

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replacement not done please check

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regarding headphone change

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product issue

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replacement issued but not sent

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delay in delivering replacement product ticket: 611582

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boat headphones company does provide replacement service they just take away your produce and then never delivers the replaced product

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boat earphone 220 headset

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regarding orient receive my replacement product

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product was not replaced

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so much delay in replacement product delivery

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not getting my earphone back in warranty

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boat earphones not delivered after being repaired

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my ticket id is 514428- no one is

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boat rockerz 275 active black bluetooth

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