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Boat — did not get back product after sending it for service under warranty

I had bought this product a few months ago and still have warranty left. It is a wireless earphone (Boat Rockerz 255). One side was having issues so I sent it for repair/replacement. It's been more than 2 months but I haven't received it back. They do not provide any support email address. I called them but was unable to get hold of any customer service employee. They didn't call back either. My complaint ticket is 256830.
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My boat rpckerz blutooth earphones are not working properly after 4 months of purchase also this product is in warrenty but service centre is not available nearby in Aurangabad city, Maharashtra. so I want to replace my this product fastly.
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Did you get your product back yet? Because I too haven't received my product yet, it's been more than 1 month and they never answer there customer care number.
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Amanank56's reply, Sep 9, 2019
I too didn't get my earphones back
Hey boAthead,

Terribly sorry for any inconvenience you might have faced but we have escalated your issue and will resolve this asap.
If you have any other queries, you can write to us at [protected]@imaginemarketingindia.com, we are always available to help you out!!

Regards,
BoAt Crew
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Amanank56's reply, Sep 7, 2019
Hi there,
I'm really sorry to say this but it's disgusting of you posting here about contacting you for any queries as it's been a month, more than 30 mails I have sent regarding retrieval of my earphones with no replies on mails or calls.
Please sort this matter out or at last I'm going to fire a case against this inappropriate services you do with us people

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