boAt Complaints & Reviews

Its my 34th day since my headphones are with them, they have received my headphones on 24 of july, nd i have received a mail stating that we will revert u back in 4 days about the repair or replacement. Since then i havent received a single mail from them. My ticket number is 382468, i have tried a lot times nd contacted there customer care, they told me we would dispatch the product by august first week, nd on 6th of august replacement was issued to me, then they told me its raining in mumbai so delivery would be delayed we would dispatch it by next week, nd this thing continues, i used to call almost each nd everyday nd they wont pick up the call after about 5 tries of waiting they use to pick up the call, and again the same story the product is out of stock we would deliver it my next week, nd again saturday sunday comes, on saturday they tomorrow is sunday please call us on monday we would dispatch your product, now on 16th of august again the change the status of my product nd issued replacemet again on 16th nd erase the past record, nd change all the dates now its showing they have recieved the product means the service center on 6th of august nd replacement was issued to me on 16th august, i have contacted them about this, there is no response from them about all this, now on 22nd i have talked to them they promised me that they would dispatch my product by 4:30 pm by today itself, then i asked them about my waybill number so that i could track my product, nd they provided me with a tracking id saying that you would receive the same tracking id by email by today itself when your product would be dispatched, i have called them again at 5:45 nd tried calling them again nd again at the end around 5;58 they picked up the phone nd i told the whole story again nd asked them to tell me when is my product going to dispatch, she said provide me ur waybill id that was given by our executive because there is some server issue, i have provided that, then she said your product would dispatch by 7pm by today itself i said thank you. Thats the whole thing that is going around, now im going to consumer court for all this, you guys also file the complaint againt this fraud company nd customer care.

Hi my name is subramanian. I have raised ticket 414700 for replacement on aug 6th 2019 as one side headset not working which falls under warranty. Its been two weeks since no one responded to my call or to my emails. Status of the ticket in their website is replacement product has been issued but no replacement received.

I am also unable to reach customer care after two attempts. No proper update or response. This case is handled by imagine marketing. Need someone to look into this asap!!!

Hi iam rachit basrur my ticket no is 394431 k had registered replacement for my headphones boat rockerz 450 as it's one side was not working and this product was under warranty. Ididnt get my replacement product since 16 days... Even no email from boat when i will get my replacement and when i contact to their customer care they tell today they will dispatch the product after few days when i contact again they say the same thing...

I got a replacement of my headphones. Ticket number is 382183. I asked them to change my delivery address and they did. But now, the headphones have arrived on old location. I contacted bludart (Waybill no - [protected]).
Bluedart's employee told me that i should contact boat company and the company would tell bluedart for changing delivery address. Now i am not able to contact boat company. They do not reply on email or on call. My headphones have reached mohali, punjab. But i need them at:-
51a kundan nagar, near baba balaknath mandir firozpur 152002.

My email - [protected]@gmail.com
My number - [protected]
Please help me out!

1 august ko inko replace krne ko diya earfones ajj 16th august ho gyi. Abhi tk nhi mile meko. Uprr se na koi call utha te.. Naaa email ka reply 16 days replace krne ko? Kya ghatia company hai... Aur call kro uthate tk ni na koi call back ataaa. Totally ghatia...

Is ghatia compnay se kuch b mt lena.

Ticket no. = 401925

Jaldi se jaldi kuch kro

I had purchased a new headphones (Boat bassheads 225 in-ear super extra bass headphones with one button mic (Lime green) of boat brand from amazon (Amazon.in) with warranty of 1year. After a usage during which the period to return in amazon is completed, the mic stopped working.
I raised a complaint (Complaint ticket number [#379360] on 16th july) with the boat brand selling in india with name
(Imagine marketing private limited) located at :
131, guru gobind singh industrial estate, next to jay coach, off w. E. Highway,
Goregaon (E), mumbai - 400 063. India

Phone: +[protected] / 42102409 / 42102403
Email: [protected]@imaginemarketingindia.com

And have been sending emails since then, but they are not responding and are not taking any action either.

Please help me get a replacement or a refund.

I have registered my product boat rokerzz 255 for replacement on 12 july 2019 under warranty. After receiving ticket no 368439 my device picked up from home on 16 july 2019. I have make lots of mails and calls but company not responding any of the above. I am requesting you to give my device back before my petitions got destroyed. Today is 25th day and i don't have received any response. Please kindly respond on my ticket no 368439.

Hello,

I have registered a complaint on boat on 16-july-2019. Complaint no is : 376267

On 22-july-2019, service center received my product for servicing and on 28-july-2019 i got a status as 'replacement product is dispatched'. But still i did not get any awb# from courier on this. I checked with courier and they said they did not receive any thing from boat.
I am unable to contact customer care, call...

I bought a boat bassheads 225 earphones from snapdeal on 21st feb 2019. Initially, the product was good but since the last one month, the sound quality has degraded and sometimes it gets imbalanced in both buds. And also one earbud and mic stopped working.
Due to bad sound quality, it causes sometimes ear pains and headache problems.
I want to claim my warranty and get it replaced with a new product as soon as possible

I have called so many times to boat customer service but they didn't take any call. They had took my boat bassheads 100 black but didn't give me replacement product. My ticket number is 377002. They said they will replace my product within 7 days and the next day it is saying that it takes upto 12-15 days. Now the 15 days are over and my product is still not received.
And now they are also not receiving the call.

I had given my earphone for repair which is in warranty they received the product on their side, as they received the product they messaged me that they will revert me within 4 days about status of my complaint. I have been waiting from 12 days and still no response, i tried even calling the customer care but no response from there. My ticket number is 368834 which they gave me to check my status of complaint but they won't even update it on website. Please solve my issue as fast as you can.

I bought Boat Bassheads 235 V2 eight month ago.and i have issue of one side not working.then i give it for replacement.but the company has closed to making this product.
I tried to call many times but no one has responded yet.and i dont know which product they will send me in place of replacement..
My ticket no. Is 385224...
I should have choice to choose which earphones i want in their provided options...

Sir
I had bought bought rokerz 255on 6/06/2019 and faced a problem of bluetooth issue and right side of headphone not working.. I just registered a complaint for it and they sent a message of the courier company on 13/07/2019 after that my product reached mumbai on 19/07/2019 but after a week is almost over and i am trying to contact a boat complaint executive but there is no one to receive my call.. My warranty period is being destroyed by company.. Unecessarily. Kindly help me regarding it..
Complaint no is 370345

I have an issue with my a earphone model Boat 220 .My complaint ticket no. Is 363965. My damaged product has been delivered to the service center on 16th july 2019, they said that it will take 4 days for replacement . But they have not replaced it . And not even providing any update regarding it. Neither They answer the phone call nor reply through any mail.

I purchased the boat 900 wireless black headphone from amazon after purchasing this there is a some technical issue with its bluetooth connectivity, and battery on a regular basis so we raised a complaint for the repair which is under warranty period. First time they given the same product with out repairing after one month so we need to raised the same problem once again and again after one month the try to provide me the lowest model of the head phone instead of my original one. When i asked for this from cce they told me that we had a previously conversation for this and agree to accept this. But when we have said conversation over the call clearly refuse to accept lowest model.

We simply asked/ request my original headphone. I am not ready to accept the lowest quality model from the boat.

I raised a complaint for the repait of my headphone wireless 90 which is under warranty first timer they given the same product with out repairing agains we raised the same issue and then we received the lowest model of the head phone instead of my original one. When i asked for this from cce they told me that we had a previously conversation for this and agree to accept this. But when we have said conversation over the call clearly denied to accept lowest model.

We simply asked/ request my original headphone.

Hi i registered a complaint with boat for boat bassheads 900 headphones because the sound wasn't right and the product is still in warranty till 23 aug. I was given a ticket no. 364171. The complaint was registered on 9th july and i haven't received any response yet. And the customer service number given on the site it says is invalid. There has been no way of contacting the boat customer care. I asked for the status of my complaint via email but there has been no response so far.

Sir i made a replacement request of boat rockerrz 275 earphone on 03/07/19. But after that whenever I call customer care executive they told me today I will dispatch your product but it is almost 20 days till now they don't dispatch the product from last 3 days whenever I call customer care they didn't respond. Please help me my ticket no 352098.
I am facing lots of problem regarding this. They simply ignore the call and whenever picked talked rudely and behaved badly. I have some call recording regarding this comolaint.

I registered a complaint on boat for my headphones not working properly they give me a ticket no. And generated the pick up of product and they received the product in Maharashtra. It's been 13 days since they received my product and doesn't revert the product back to me. Everytime I try to call on their service no. Answering machine says sorry we are closed today.

Hello Sir / Madam,

My Name is Paresh Rumde and my registered mobile number is ([protected]) This is regarding ticket number - 348905, I received my Boat Rockerz 510 Headphone from Bluedart courier Today (12/7/2019 : 3:20PM), but when i checked the box there was only headphone and the other assets which i sent (Headphone, Aux Cable, Charging USB, Bill, Warranty card & Box) was not available which was committed by an executive previously that i ll get all my accessories but i have not received so i called on ([protected]) at (12/07/2019 15:04) a lady she answer my so to informed her regarding this issue but she was not ready to listen also was interrupting me and she was talking in so unprofessional way so i ask her name to escalate but she hung up the call on my face.

I called again on ([protected]) at (12/07/2019 15:10) so Mr. Jubin answered my call and he committed me i will get my all accessories (USB, AUX cables) till Tuesday (15/07/2019).

Is this the BOAT service?

I am really Disappointed.

Request to yo kindly find the attached recording of your executive and take the necessary action.

Awaiting for your response.

Thanks & Regards
[protected]@outlook.com
Paresh Rumde
[protected]