Bosch Home India Complaints & Reviews

I have been having a really very hard time with Bosch support.
* I opened a ticket with Bosch for my washing machine on 30th of November.
* Technician came and checked the issue on 2nd of December, only on the third since the ticket was opened, whereas I was promised that the issue will be fixed in 24hours, while purchasing the product.
* After inspecting the machine, the technician confirmed a rat bite on a bunch of cables.
* I was charged Rs.800 as a visiting cost, though I have the product under warranty.
* I was told that the replacement of those cables would cost Rs.1200 -approx.
* I was told that the cables would be fixed in 3-4 days max.
* It has been more than 7 days and yet no sign of getting back on this.
* When I checked this with the service center, I was told that the product is not yet delivered and the cost of the product is Rs.1990. Do you mean, 5 cables cost 10% of the entire product value?
* If there is a slight difference in the price, say about 100 or 200 is fine, but the margin of 800Rs is totally unacceptable.

So far, I am totally unhappy with the service, the amount I was charged as a visiting charge and the amount estimated for the cable replacement.

I want clarity on this.

I have purchased 2 Bosch top load washing machines, trusting your product and it's post sales service.
Now, after experiencing the worst service and the expensive service, I would never buy any Bosch products, in fact I was planning to buy Dishwasher and I am dropping that plan now.

Neither my friends or my family members would be happy to buy your products, knowing what I've been through with your support team.

I am a customer and had purchased Dishwasher under the impression that your are the one of the best in industry.
I have been complaining to rectify complaint for almost 3months now and still not able to resolve problem.
I have spoken to Mr. Saraswat to day for resolution based in BHOPAL and his language of speaking was out of order and he said this is how we speak and you can go ahead and launch complaint. Any service industry...

We purchased Bosch washing machine in jan2020 with two years warranty. In the month of oct2021 our washing machine doesn’t wash properly. It only washed with water. Foam doesn’t come. So, I registered a complaint and a service person came to solve this. He examined the machine but, he couldn’t know how to solve the issue. So he asked us to use another detergent liquid. We used another liquid but they issue continues. So I registered...

Hi,
We purchased Bosch washing machine in jan2020 with two years warranty. In the month of oct2021 our washing machine doesn’t wash properly. It only washed with water. Foam doesn’t come. So, I registered a complaint and a service person came to solve this. He examined the machine but, he couldn’t know how to solve the issue. So he asked us to use another detergent liquid. We used another liquid but they issue continues. So I registered another complaint. Another service person came and he also don’t know how to fix this. Since, the machine is under brand warranty raised a request to replace my machine. For that request I didn’t receive any response from the company side. I tried calling several time and I even emailed the complaint. Still now I don’t receive any technician fr company’s side. Really suffering by washing with hand. Very poor customer service

Mistake in their machenism

5 years back I brought bosch washing machine front load from kerala thrissur. I have found some problem and changed new drum. Now again have some problem and I report to service center at thrissur. Last one month I am waiting. Till not they did not come. What will I do. Three time I called the service center.

Hello,

I have lodged complaint regarding door lock issue of my front load washing machine almost 40days before. Complaint no : [protected].

Engineer had visited on 22 oct 2021 and told that door lock needs to be replaced. They will order it and fix within 3days. Till then I am chasing with service center and now area manager to get it resolved. Everytime they gave me fake assurance.

Its my big...

It's been we are using Bosch washing machine, n last we have noticed some issues with our washing machine same day (17.11.21)registered complaint to the customer care, he told that within 48 hrs engineer will contact you n yes he contacted n he also mentioned about the service charges n all. Wen he comes he told us that we have to change the drum of the washing machine wen we enqired him about the expenses he tells us that he doesn't know about some other person will contact you for it..and he left with (so called ) service charge(800₹).since today (25.11.21) they haven't contacted us, infact I have called them thrice...every time they are telling within 48 hrs or 24 hrs engineer will contact you, but very sad there is no response from their side...anyway thank you for your service ..n moving on with something better

Dear Sir
Service complain number:[protected]

Please be informed that the service was lodged 15 days ago. We are following up with the customer center but not getting any resolution.

We had brought the washing machine of your brand based on your advertisement but now we understand that it was our mistake. I am bound to lodge grievances with the consumer forum.

Dear Team,

I brought a new refrigerator on the 11th of July 2021 (invoice attached). The very next day complaint was registered through the shop regarding cooling is not happening.

The service engineer visited and solve the issue then after a week again same issue we have faced. So far we have logged complain 6 times but every month same issue is happening.

I would request the team to immediately visit the below-mentioned address and resolve the same and also requested to replace the refrigerator since it seems it is a factory issue during the manufacture.

I have this Bosch Washing Machine Front Load Classixx model. We are using this in family. Since last month, we noted that one lower side of the Machine body, left lower and towards backside corner started corroding. Its developing quite fast and some chipping also seen. Left lower backside one support leg also now getting punctured inside. Temporarily I placed few rubber pads below that corner to support. I reported about it to the service team at your portal and also sent pics of machine condition. The Machine is placed well on an elevated cemented platform so basically being maintained at good operating conditions.
The service Ref No. issued was[protected] on 9-Oct-2021.
Later a service member called-up and took details, including pictures, and he indicated that about INR 17, 000 will be required to rectify by replacing the body of the machine.
Myself being a Mechanical engineer with Toshiba and knowing the metallurgy subject, I consider its wrong material selection for the body and base frame duly considering the fact that its a Washing Machine and hence is supposed to work in wet atmosphere. So I should not be charged so heavily for rectifying the technical/design issue.
I mentioned same way to the service member. Later a phone call also came perhaps from India branch Customer service centre. After similar explanations, the executive mentioned that they understood my point and she will escalate this issue to higher levels for suitable resolution.
Complaint re-lodged because of no resolution; Ticket No.: 01985589 & 01985577 on 30-Oct-2021.
Its already over a month since I raised first complaint to Bosch India but to no avail so far.
Now machine is in bad status and condition is deteriorating fast. Kindly take-up the issue to resolve before it collapses. Perhaps replacement of machine with some usage charges shall be the approach.
Looking forward to the resolution.
Thanx & Regards.

My Washing m/c went out of order on 7th Sept'21. I raised first complaint on 8th Sept vide Complaint No. [protected], which was resolved on 10th/11th Sept'21. Again it went out of order on 18th Sept'21 (twice within a span of 10 days) and I once again raised complaint vide Complaint No. [protected]. The engineer visited us on 21st Sept'21 and said Mother board needs to be replace and he is raising an indent for that and will come back after 3 days once he gets the spares.

I waited patiently and kept on following up with him after 3 days, finally on 30th Sept'21 I got call from Bosch Customer care and they informed that the parts (Mother board) is not available in stock. They offered either Replacement or Refund of entire amount spent on purchase of washing m/c as it was under warranty. I asked for replacement, but they said this model is not available now. Then we agreed on Refund, which they said it will take 5-7 days for the refund.

I have sent all documents and original invoice to your Bangalore team. Since then I have been waiting for my refund and it is already 23 days after submission of documents. In between I have got several wrong assurances from your office, giving wrong commitment dates of first 8th Oct, then 15th Oct and finally 22nd Oct, but all these commitments were false and I am still suffering for more than 48 days now.

Most of the times, no one responds over phone and even if they pick my call, they ask for further 7 days for resolution.

I wonder how a big multinational brand like Bosch show such lethargic approach and give multiple wrong commitments like this.

I am suffering huge due to this delay and have to hand wash our cloths for more than 45 days now. Due to this recently I am facing Tennis Elbow problem and further have to spent huge amount on my treatment.

I am requesting you last time to kindly look into this matter and resolve it within next 2 days.

Dear Madam,

Two years back we were very excited about buying Bosch Appliances, so we bought home a Double door refrigerator "KDN30VL30V 01". Now due to power fluctuations the mother board was burnt and later replaced by the bosch service man. But the problem here is the serviceman said one of the pin from a connector has been broken and since the connector part is not easily available the fridge will be ON but won't function properly.
Since he has replaced the motherboard the fridge is ON, only the freezer part is working and the main fridge is not getting cooled. All my vegetables which I kept in the main fridge door have fungus, my milk got spoil within a day. My main concern here is if a small connector cannot be arranged by Bosch service why are they manufacturing products? My hope of Bosch being a Big brand has all come down and here after I will not buy any products from this company. If a small part cannot be arranged for a almost new fridge (2 years only), then what is the use of service and maintenance companies which charged extra 2500/- rs for motherboard replacement and fridge is now out o[censored]sage. Also if I switch ON the fridge it has a lot of sound which is unbearable.
I would request someone from Bosch to look into this repair. As I am tired of spending money on non repairable pieces.

The streets are filled with heaps of garbages so much so that driving vehicles on streets is becoming difficult. It could potentially lead to diseases like plague and dengue. Request you to please send garbage collectors to clear out the streets.

I brought a new front load washing machine on 7th of octobet 2021 from maliekkal electronics, kollam, kerala, india. The very next day complaint was registered through maliakal electronics regarding unusual sound made by the machine. The service centre executive visted 2 times and were unable to solve the problem. In the meantime i asked for a fresh machine as it was prooved that defective machine was sold to me
Now there is no response from the service centre nor from the company
It is really pity that such company with reputation is not responding to the complaints. If there is no response then i will have to approach consumer redressal commision for this.kindly take immediate action as the product is required for day to day use at home

Respected Sir/Ma’am,
This is Mrs. Ritika Nagpal, a proud customer of Bosch products. We have bought many Bosch products -washing machine, a dishwasher, one Bosch fridge earlier at my sister’s place.
Keeping the goodwill and wonderful experience of having Bosch products, I bought another the brand new Bosch refrigerator on 29th September, 2021, Model No.- KGN56LB41I/18, Invoice No. – IP/R-2805/21-22 from EP Electronic...

Sept 29 2021, we called up customer service to sort out issue with our Bosch refrigerator, which was not sorted out until now 7th Oct, every single day am called ng service person reply that will visit today evening, next again same. This story will go on May be for a month or until end switch to buy new refrigerator from another brand, this attitude forced either to switch to other brand or to involve third party service. Why Bosch can't handle proper responsible service. Providing reliable product is not end of story, need to provide reliable and responsible service too. I don't know even they bother for this complaint.

Dear Sir/Mam, I have bought this Bosch dishwasher from Flipkart in the year 2018 but no proper services were provided after that even for installation no one came for 20 days upon calling so many times they sent someone. After a year or so Dishwasher stopped working we asked the technician to visit after calling and sending so many e-mails they never send anyone and asked the amount of 5700 INR to be sent before sending a technician which we refuse to pay without a technician visit. After that lockdown happened and no technician visit was happening we understood and respected the government's order. After the ease of lockdown and technician visit start, we through official Bosch India website asked for technician visit but after so many calls they sent someone he looked the machine and said parts need to be replaced and took Rs 6850 in advance then came sometime later and said wiring needs to be replaced as well and that was on 25th June which was months ago. Evidence for that payment I am attaching in the File below. After paying no one showed up or repaired ever. Whenever we call that person he doesn't answer or if he answers, he gives us a date and never comes. Meanwhile, I tried to contact Bosch company through various emails, phone calls, and Twitter but no response. They just sell products and provides no services at all after contacting them for months in frustration I m writing this to you in the hope my issue will get resolve soon. I bought this for my old parents to help them but in return, they took the money and provided no service or response. We just got mentally stress. I am attaching a screenshot of all the conversations I had with service engineers, all emails I have written to request repair, Twitter contact but no response, and payment receipts. Thank You for providing me an opportunity to explain my issues.Hoping for a fast and fair redressal to it. Regards, Pratishtha Shukla

I've purchased Bosch 32L Convection M/W HMB55C463X on 21.10.2020. I received a fake product, in turn; and have been registering complaints about the same repeatedly for the last 6-7months. The M/W would not heat at times and would not bake a cake some other times. Company could not send any technical person to correctly identify the fault and mend the appliance. Later, its door refused to shut and it became literally useless!! I raised complaint about the same and a technician came and tried to mend the door. When asked as to why even the mechanical part of the product is not working fine; he literally didn’t have an answer!! A week later, same problem started, and the door refused to shut altogether. I again raised the complaint; technician revisited and said that a part needs to be replaced. He left mentioning that he would request to HO for the part. One day, I received the information that the product can't be repaired as the required spares are discontinued from the company side, and hence they have initiated a refund against the same. I fail to understand how the company could discontinue the spares for a product whose warranty is proclaimed for a period of 2 years!!
The refund process again took some 25-30 days, after a rigorous follow up from my side. After the amount was transferred, I asked them to get the product lifted from my place as it has been a literal piece of junk all through the year and was occupying space at my home!!
After a follow up of another 10-15 days, today, on 02.10.2021, one fine person turns up to lift the product without a Company's ID/Receiving letter/Return challan!! When asked for the same, he asked me to talk to Mr. Naveen Saini( who claimed to be senior to Narender Singh, Branch Head- Gurugram) who threatened to initiate a legal procedure against me and to send an advisory from the company for not returning the product. Is BOSCH hiring such illiterate managers who do not even know the basic rule of generating an invoice/bill against any transaction?? How could I hand over the product to anyone just like that!! The person was neither having a company ID, and he didn’t have any return invoice either!! After a long, heated discussion, Mr Naveen shared a fake invoice on WhatsApp to the person who came to lift the product (who’s actually a field-boy of 3rd party logistic company), and not to me, which amounted to INR 21, 200/-, while my product costed INR 12, 299/-. When asked about the difference in amount, he started using abusive language and threatened me to be ready to face dire consequences!! Do you wish to tell me that BOSCH is hiring illiterate GOONS as managers who are there to threaten the customers and at the same time perform an organised LOOT in the company itself!! Who’s going to pocket the difference amount of 9, 000/- ??? Why a return challan has not been sent when the product has to be lifted??? Why’s Mr Narender taking a personal interest on an Off day and even threatening me to return the product without the challan??? And finally, when a fake challan was shared (to the labour class person, not directly to the customer), why there was a difference in the amount???

I purchased your refrigerator from M/S Suyog Gharsansar, Latur on 30/10/2020 (Model KON43VB401 SN 7314)
I complained about loosening of gasket on May 11, 2021.
In the first week of June 2021 new gasket was made available from you.
Now just after one month i.e. from July 15, 2021, once again the new gasket is loosened.
Technician from Solapur attended this twice in three months. He diagnosed it is due to defective door.
Door is heating so gasket gets loosens. A new door came from your company that was not proper. So I am suffering because of your defective refrigerator.
The problem continues for 11 months. What a kind of customer care is this from a world renowned brand ?