Bosch Home India Complaints & Reviews

Raised a complaint to fix dispenser leakage. They assigned a service technician who did not rectified the problem properly and gave wrong suggestions to replace the suspensions. Used some m-seal to in our dispenser drawer tray to fix the problem. Asked us to buy water filters and overall he charged us rs.5300.. Bosch is giving franchise to anybody who pays them. For their profit we are losing our hard earned money. This is literally a scam

I purchased one washing machine & fridge from one of the best home appliances shop at Trichur on April 2016. Within one week fridge showed complaints- not cooling. They changed one spare part took about 10 days and rectified it. Within 2 years again not working properly - flooding the back tray. This also rectified. Now 2 months back onwards water comes from under the freezer compartment and flooding the floor. 3/4 times service people came. Last time they put two cartridges type in 2 compartment and took it after 3 days.Till date no reply from them. The problem still continues with making sound just like in a workshop. Rajagopalan.

Ref not work not give cooling frezer fan not make a noice

I had called the service center in cochin. To know details about the services for hand mixer . Instead of answering properly to my question. They suddenly responded something and cut the call . I felt it was quiet rude . Without knowing the customers needs responding quickly and cutting. Its not right . I guess they didn't even hear the complaint. It was not right .

Bosch Home India have no different after sale support. Its very terrible to purchase its Chimeny or Hob.
I have purchase its Chimney which installation charge was 1500 by Technician. Chimney create to much noise. Hob consumed much Cooking gas. Not suitable for Indian kitchen. Burner are less effective.
No services after sale in Lucknow. Be bare to purchase Bosch home appliances in Lucknow.

We have Purchase a Washing Model no. WAK24268IN S.no.[protected] by VIVA ELECTRONICS, LAXMI NAGAR DELHI VIDE Sales Invoice no. 2082 Dated 30th June 2021.

This is to inform you that now till today machine not installed by your service department. Three technical person has been come for installation but they were confused to how to installed the machine.

That is very bad for your company reputation. You are requested to please talk to your technical person and resolve the problem or replace the machine with in 12 hours or as soon as possible.

If problem or installation not completed than I have reason to file a petition in consumer court.

We are enclosing here with the above mentioned invoice for you doing the needful.

Regards
Ranjeet Kumar
[protected]

Tax invoice number PSPINV16924

Hi,

Today I faced worst experience by given a car service at Bosch service center electronic city Bangalore. I was never asked the executives to do few things o[censored]v poish and car wash. But these guys have done without my acknowledgement a, so I asked for a explanation with service manager Mr. Vasanth, but his behavior was too worst he is not even ready to lesson what I was tried to convey. I m very disappointed personally because of his behavior and trying to do a physical attack. As a reputed company you guys have to teach your staffs for how to behave with customers. He is totally using his own local language by scolding customers with unparlimentery words. This is not all good. This s the first attempt I was approached Bosch service center, personally I have faced worst experience because of Mr. Vasanth. I m expecting a call from you guys to rectify the same.

Regards
Venkatesh
[protected]

Product malfunction.

I have raised a complaint with Bosch India to fix the drain pipe of my top loading washing machine, as it is leaking and causing a puddle of water in my kitchen each day. Complaint was raised on June 15th and after the engineer visited there has been no response despite several follow-ups. I was promised this would be expedited but I continue facing the inconvenience.

Purchased bosch 559 litres fridge on 23 Jun 21from Ankur electricals Noida. Despite repeated requests to dealer and lodging COMLAINT with bosch toll free number, no one has come to install and give demo. It is more than 50 hours.

1. Recently I have logged complaint about the drainage pump, service engineer replaced the drainage pump and charged me 2120 where as Bosch service center told me that it is around 1800 only.

2. Once he fitted the PUMP, my drum started making noise and than they started saying it will cost you around 10000, the same DRUM which was working before he opened the machine. even in job card he mention everything is working fine.

Chitra Sarma
M-5/1, Ganesh Krupa CHS
Kashish Park, L B S Marg
Thane West 400604.
Cell:[protected]

24 June 2021

Bosch India.
service.[protected]@bosch-home.com

Bosch Washing Machine:
Ref no. [protected] Cust. Id: [protected]

I have bought a washing machine in 2017 and taken Extended Warranty as well.

The Certificate of Extended Warranty is expiring on 26 June 2021.

I have made a request for servicing fault repairs on 21 June 2021.

As of date nobody has turned up to attend to my fault repair request.

I should think this delaying tactics is to make me pay for the visiting and repair charges.

This is not expected of a reputed company like Bosch.

They send e-mail replies informing me that my service request has been escalated.

I don’t know what does this mean!

Bosch is very disappointing!

For practical purposes one has to contact my father on[protected].

Thanks

Yours truly,
Chitra Sarma

I purchased Bosch refrigerator 5 months back and since day 1 I am facing issue with water collecting in vegetable drawer and spoiling vegitables. I raised 3 service request for the same and all service request closed without and resolutions. On my 1 request, Bosch engg came with a 3rd party vendor for attending service request, he agreed that the water inside vegetable box is in excess and need logger ( Bosch tool to do RCA) and since that in last 4 month he never came back and closing multiple service request with false comments. I had escalated this to Bosch Pune branch manager, but still not issue is not resolved.

Its really a worst situation to call and follow up the service centers and people there on regular basis for solving our bosch washing machine complaint which is repeatedly being malfunctioning till date, even after getting it back from the service center two days before.
The service people were unable to diagnose and fix it to proper condition.
The timmer gets tripping off and error code E83 is being displayed, making the wash program to halt.
Don't know even Reputed company like Bosch is not having the skilled workers.

Hopping for a fast solution for the complaint. #By a good technician.

On a great regret I am composing this mail, having believed in BOSCH company, as good brand, bought Bosch True mixx Mixer Grinder 750W MGM6641BIN, On 14/03/2021 from BOSCH Authorized Dealer: Maharashtra Electronics, Old Mumbai - Pune Hwy, Pimpri-Chinchwad, Maharashtra 411018.
Grinder has defect and its jar got stuck to base and could not be able to remove. After raising ticket, Technician arrived and he also was not able to remove the same. The person who picked up mixer said you might have used solid things to grind which was not acceptable when it being used for grind chutney and not stones
I took follow up with technician and always provide me the phone numbers of third person Or office to get update which I see a very pathetic that Bosch asking customer to follow up with local vendors.
This is not acceptable response from the responsible person at the reputed brand

After Registering for service on 24th May 2021, with Reference number [protected], the service executive picked up the product on 8th June 2021, and told within 4-5 days you will get the product back after repairing. Since then whenever I contact that technician and send email to service.[protected]@bosch-home.com I just get response that they have done high priority escalation and then no update receive as always.

On 23th June 2021 again contacted technician and he again provide me another number from service center. One more thing I has asked technician to pick complete product but he insisted that its issue of only two jars where there was no possibility check others as jar was stuck to grinder. He then only picked up grinder and 2 jars out of 4. Later when I confront him, he blamed me that he I had not asked to pick other jars where I was insisting him to pick all jars also when he visited home.

However, we respect your routine procedure, but so far we did not received a expected date of delivery. We expect a better customer service from your end.

With these service delays customers will lose faith in brand. We are disappointed as the new machine is under repair. Parts are not available at your end. We need the machine for daily use. Hence please replace the Mixer Grinder with new one.

If we do not get a favorable response from you for the above issue, we are left with no other alternative than to file complaint at the consumer court for this issue, negligence and mental agony caused. We may also share in social media for a greater audience if our request is not addressed at the earliest

Awaiting favorable response.

Thanks
Vaibhav Yadav

Installation support staff is not supportive. Even to fix the installation time they are not doing it properly.

I bought Bosch 8kg 5 star 1400RPM INVERTOR TOUCH CONTROL FULLY AUTOMATIC FRONT LOAD WITH HEATER SILVER (WAJ28262IN) ON 30.01.2021 after analysis, company performance & rating.
But Now, expensive cloths are being teared by washing machine. Firstly I did not believe BUT IT WAS REAL . I thoroughly checked and confirmed that this is machine fault.
Then I raised complaint against Bosch company( Complain ID-[protected]), they just sent a service engineer and he found also that washing machine is tearing clothes and serious problem. But after it, there is no response from Bosch company, I again raise the complaint(no.-[protected]) but there is no any follow up regarding this serious isse.
Still my claim cost of tearing clothes are around 15, 000 to 20, 000 INR.
If high priced of washing machine of bosch machine is tearing of clothes then machine has no use .

it is my request to resolve my problem as soon as possible.

I brought my second washing machine from Bosch due to quality. i bought washing machine on 13.06.2021 from your brand store at vadodara. (shree parshwanath Enterprise) sales person Ms. Binita Bhatt. i received the product on same day. after 3 days i open the pack of machine i found the door of washing machine found tilted and put pressure every time to lock the door. i immediately complain and sent some photos on Binita''s what app no: [protected]. and asked to resolved this issued. after 2days one engineer dtd 18th June Mr Azaz has visited for repairing. he has and given reports to your Brand store. till date no response from them. I told her not to repaired as i brought new product from your stores its should be in proper conditions. and requested to replace this machine on immediate basis. till date not received any call or action taken from them. till date i am unable to use this produce i kept as it is in my house. after spending of Rs. 35000/-. i am unable wash my clothe. is this BOSCH product / service in india. Shame on this. i am using BOSCH product since 2013. Now time to change the perspective of BOSCH brand image in world. its GERMAN product. one day i saw BMW in damage condition immediate one recovery van came in immediate put cover on it. why its the image of BMW cars. Now time to lost trust on BOSCH product due to not giving immediate response and replacement of damage product.

First Complain logged on 21 May 2021 and no resolution till date (19 June2021), Email complaint Posted on 12 June2021 and till date no action. No one even responds to tweets, messenger replies. Bosch is the Worst product to buy.
—————-
[protected]@Bosch Service, (posted 12 June 21)

I’m writing this email to complain about your service and product issue.

We have been using Bosch Dishwasher appliance since 2017 as we always believed the quality of product was far better as compared to other market models which were cheaper and equivalent. We bought this product with a BRAND reputation and we wanted our OLD parents to live a peaceful life with less daily chores.

Unfortunately my belief is shattered now as we faced a product issue last month during mid May (17 May2021).
Due to ongoing lockdown, we finally decided to log a complain with Bosch using online system on 21 May 2021 (via SMS), complaint number[protected].

After registering the complaint, we got a call from your Service Partner (Galaxy Enterprises, Noida) to visit and check the dishwasher.
Service engineer arrived 4 days later finally after we chased him every day to visit after reminders.

After the visit on 26 May, it was concluded that the power supply is faulty and it needs replacement. We were also told verbally by the engineer that it will take 1week for the same to be delivered as delays are expected due to lockdown.

Since 26 May and till date, we have been asking Galaxy enterprises for a firm date of part to be replaced but we don’t get any proper answers.

You can yourself see from mail below that there is a committed date and i just spoke to them on phone with no answers still.

My question to BOSCH Service is that as follows:

1. Complaint was logged with BOSCH then why a service partner was sent who don’t know the status of parts and have no customer handling skills?
2 if a service part is required, it should be easily visible in system that when it will be received? Galaxy Enterprises have not been sharing the information transparently.
3. When will my part arrive and be replaced, i need firm dates from BOSCH Service?

I also want to launch a formal complaint against Galaxy Enterprises for service deficiency, i assume that this email is treated as a COMPLAINT and necessary action taken.

As a consumer, i would prefer not to buy any BOSCH appliances again for life as this episode has shattered by experience of buying German products.

An AGGRIEVED BOSCH CUSTOMER

Thanks you if you take customer feedback seriously

Manish NigaM

No cooling in lower compartment.
Probably sensor requires replacement

My mobile # [protected]

Complaint registered over 40 days ago.
Was informed yesterday that technician will c0ome on 18 June but did not come.