Dear Support team at Boult Audio,
I had reached out to Amazon management to for a resolution to your unfair business practice : “Sending used, dirty, broken and dysfunctional units as replacement within the warranty period”. You have done it 4 times already, with my Boult Audio Earbuds.
The highest level of management at Amazon is aware of this, however, they have given us one last opportunity to fix this amicably. I request you to send me a brand new, sealed, fresh (not a set that was manufactured several years back) as your final replacement, to close this thread. If you don’t do that, then I will be compelled to reach out to the Consumers Forum of India for a resolution.
Not only me, I demand the same resolution for all the 20+ sets of this unit I purchased for my team, on the same day.
Here’s a copy of what I had sent to Amazon:
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Hello Jeff,
My name is Hara Banerjee, I work as a Deputy General Manager – Research & Development, with Siemens Healthcare, in Bangalore India.
While I have no expectation on getting any special attention by stating who I am, I rather wanted to introduced myself to ensure the authenticity of my email content.
I want to bring it to your notice about some suspected unfair trade practices by Boult Audio in India. I tried to post this following review at amazon.in site last month, but for some unknown reason it was not posted.
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Will not recommend – bad product & unfair business practices.
This is not a good product. Even worse is their dishonest defect handling process. The buds I bought stopped working after about 6 months, and the problem was weak battery that wouldn’t charge any more. I raised a ticket and sent it for a replacement. The replacement came as a pair o[censored]sed ones, with dirt and scratches on it. I reported that observation to them, but had accepted the replacement. It worked for about 5 days, running only for about an hour per full charge. I understood they sent me a set which was probably sent back to them earlier by someone like me, asking for replacement.
So, again I raised another ticket and sent it back to them, with a note that if I get an used product as replacement again, I am not going to accept it. They didn’t care and sent another used pair. I refused the consignment and called them up. Someone from their management assured that the next replacement will be surely a brand new one. Frustratingly enough, the third replacement is also used, dirty, and worked for about 3 days. I am again going to send them back.
Earlier, when I had claimed a replacement for my JBL headset, I got a brand-new pack. I think all companies do it that way, except this dishonest one. Amazon should take a note of this.
“
As you probably understand by now, this is going on for a long time and I have sent back the product, for a third time. I indeed have no intent to publicly shame this Co. for their unfair trade practices, I also have no intent to try to punish them by going legal to Indian Consumer Forum, I just want them to respect the value of establishing fair trade practices!
I have attached two other email communications with their support team, where I have been complaining about the “used” product they had been sending as replacement. Surprisingly and frustratingly, they didn’t care and went on sending junk.
I have been an Amazon Prime customer for long. I have experience of getting replacement of products purchased at Amazon.in, from Co. like JBL. I have always got a brand-new product as replacement. But that trust somehow got shattered while dealing with Boult Audio. I sincerely hope as a Marketplace service provider to this manufacturer, you would take good care to ensure fairness in business practices.
I have attached along the proof of purchase of this product. Along with the two, I have also purchased 24 more pairs of the same item from them on Amazon.in, on the same date. It was a personal gift from me to my team for Project Performance. Almost all of them stopped working after around 6 months. I will request a genuine replacement of all of them, of course we will return the defunct ones.
Regards,
Hara Banerjee
Boult Audio customer support has been notified about the posted complaint.
