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Britannia Industries
Britannia Industries Ltd.
Customer satisfaction rating: 65%
Submit a Complaint
270
COMPLAINTS
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Britannia Industries Customer Care

Britannia Industries Ltd.

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Address
Prestige Shantiniketan, Tower C, The Business Precinct, 16th & 17th Floor, Whitefield Main Road, Mahadevapura Post
Bangalore
Bangalore District
Karnataka
India - 560048

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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50
down
21

Phone:
Phone:
+91 33 2287 2057  [Reg. Office]
up
16
down
9
+91 80 3940 0080  [Executive Office]
up
13
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9
+91 33 2287 2439  [Reg. Office]
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6
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4

Fax:
Fax:
+91 80 2526 3265  [Executive Office]
+91 80 2526 6063  [Executive Office]

Additional info
Registered Office
5/1A Hungerford Street, Kolkata - 700 017, West Bengal
Tel:
+91 33 2287 2439
+91 33 2287 2057
Fax: +91 33 2287 2501

Executive Office
Prestige Shantiniketan, Tower C, The Business Precinct, 16th & 17th Floor, Whitefield Main Road, Mahadevapura Post, Bangalore - 560 048
Tel: +91 80 3940 0080
Fax:
+91 80 2526 3265
+91 80 2526 6063

Research & Development Centre
#77, S P Industrial Estate, Meenakshi Building, Ambattur Industrial Estate, Chennai - 600 058, Tamil Nadu
Tel: +91 44 3021 6000

Kolkata
15, Taratola Road, Kolkata - 700 088, West Bengal
Tel:
+91 33 3043 7041
+91 33 3043 7069

Chennai
India Land & Properties Limited, One Indiabulls Park, #14, Tower B, 5th Floor, 3rd Main Road, Ambattur Industrial Estate, Ambattur, Chennai - 600 058, Tamil Nadu
Tel: +91 44 3021 6000

Mumbai
Reay Road East, Mazgaon, Mumbai - 400 010, Maharashtra
Tel:
+91 22 3000 8500
+91 22 3000 8585
Fax: +91 22 3000 8545

Delhi
33, Lawrence Road, Britannia Chownk, New Delhi - 110 035
Tel: +91 11 3068 8000

Odisha
Plot No. F-21, Industrial Estate, Khurda - 652 056, Dist. Khurda, Odisha
Tel: +91 67 4302 7344

Uttaranchal
Plot No-1 Sector-1 Integrated Industrial Estate, Pant Nagar, Rudrapur, Udham Singh Nagar - 263153
Tel:
+91 59 4430 4814
+91 59 4430 4815
+91 59 4430 4816
Fax: +91 59 4430 4810

View More Information...

Customer satisfaction rating
65%
Complaints
270
Pending
0
Resolved
167
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon 09:00 am - 08:00 pm
Tue 09:00 am - 08:00 pm
Wed 09:00 am - 08:00 pm
Thu 09:00 am - 08:00 pm
Fri 09:00 am - 08:00 pm
Sat 09:00 am - 08:00 pm
Sun Closed

Britannia Industries Complaints & Reviews

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Britannia Industries Limited — Poor Quality [Resolved]

 S Vinod Kumar
Dear Sir,

I had lodged a complaint with Britannia Industries Ltd (Complaint No. 7749) about poor quality of...
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Britannia Industries Limited — Britannia good day biscuit complaints - complaint regarding mosquito found entangled inside the good day biscuit, lot no. 21121, packed on 10/01/10 [Resolved]

 samanth thati
1. I am Samant Thati from Bharuch, my address and contact number is noted below, here I want to call your attention towards...
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[Resolved]

 GANESH D. HARNE
I AM A REGULAR CUSOMER OF YOUR BRITANNIA MARRIE GOLD , WHICH IS A PART OF OUR DAILY BREAKFAST .

I HAD PURCHASED FEW BRITANNIA M. GOLD PACKETS OF 304gm. FROM D'MART NERUL BRANCH ON 14/10/09 WHICH WERE BELONGED TO LOT NO-11226 WITH PACKING DATE-25/09/09.

AFTER 3-4 DAYS WHEN MY WIFE WAS FEEDING BISCUITS FROM THIS PACKET TO MY 2 YEARS BABY SHE FOUND SOME GLASS PIECES IN SAME ,WHICH WERE IN AROUND 1CM LENGTH & 2 MM DIA SHAPE IN A BISCUIT.IF SHE DIDN'T OBSERVED IT THIS COULD BE INJURIOUS TO MY BABY.

AS A LOYAL CUSTOMER OF YOUR PRODUCT I CAN UNDERSTAND THIS MISTAKE FROM YOUR PRODUCTION DEPARTMENT ,BUT I AM VERY DISAPPOINTED BY THIS.
Complaint marked as Resolved Aug 14, 2020
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    Britannia Nice Biscuit — COMPLAINT REGARDING A HAIR FOUND ENTANGLED INSIDE THE NICE BISCUIT, LOT NO. 11206, PACKED ON 12/10/09 [Resolved]

     Dipak Kumar Sarkar
    REFERANCE TO THE LETTER ADDRESSED TO:

    The C.E.O.
    Britannia , Executive Office,
    Britannia Gardens,...
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    Britannia — MRP of Diwali gift packs more than the MRP of products inside [Resolved]

     Ekta Chopra
    My family has got around 10 gift packs of Britannia on the occasion of Diwali. In all of the packs the price charged to us...
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    [Resolved]

     jaydeep tanna
    Dear Sir,
    I like to bring your kind notice that, on 07.08.2009 I purchased four packet of Britannia Good day Rich Butter biscuit from a shop named “Paresh Stores, Govandi, Mumbai printed on the packet was 54 grms.which was below weight it was 41gms. I being notice to the shop owner. Shop owner Mr. Paresh bhai told me that he got supply from distributor. I purchased that packet of below weight of Rs. 5.00 each. Therafter Paresh Bhai gave me Marketing person of Company name Rafiq mobile -[protected] / [protected] but there is no proper reply from company Representative. I have see all packet were at below weight my packet was 41gms instate of 54gms & was shock to know that such reputated Company also mislead the consumer & misrepresented the product weight & it show that company is well aware about it there are weight complain notice is there 275gms in june 09 in complain book itself.
    I want justice from you. A reputed firm is cheating general public and it to be stopped.
    I will have no option other than to take legal action at Company Cost 0r file Public Interest Litigation in Suprem court under Constitution Article 32
    The Company is not giving assurance that such mistake will not be repeated instated of they are repeating it again & again & there are complain in consumer forum against Company.


    Your Truly,
    Jaydeep A Tanna
    Complaint marked as Resolved Aug 13, 2020
    We buying Brittania Biscuits for last 25 years. infact we didnt buy other than "BRITTANIA MILk BIKIS:.
    But this week our worker bought 10 packets of "BRITTANIA MILk BIKIS, ( date of packing 26th june i think). alll the packets give worst taste. till now we didnt see such taste from ur company biscuits, .
    kindly see what mistake done on JUNE and provide us good quality .

    thanking you
    P.Senthilmurugan
    204, anna nagar
    mualnur-638106
    tamilnadu st.
    ph;[protected]
    Dear sir,

    I need to buy directly from you around 800 Pockets Good Day Biscuits every month

    for our employees. Our Factory is situated in Bommasandra, Bangalore and we need to know

    your best price for supplying the same. Also inform the name address and telephone contact

    number of the nearest distributor who can supply us at company cost.

    with best regds,

    Murthy
    [protected]
    DEAR SIR/MADAM


    IAM SUDARSHAN KUMAR WHO WORKING AS A RPD DISTRIBUTROR FOR NELLORE (A.P) IAM DOING 0.80 TO 1 LACK SALE PER MONTH BY COVERING RURAL OF ALLURU.(TIN [protected] PRO.CH.V.L KUMARI M/O SUDARSHAN KUMAR). IAM GETTING STOCKS FROM S.S AGENCIES FROM NELLORE.

    THIS IS TO INFORM YOU THAT MR.CHETHAN WHO WORKING AS A ASM IN KARNATAKA HAD GIVEN ME THE COMMITMENT ABOUT NEW AGENCY FOR NELLORE. AND HE ASKED ME TO DO D.D. OF 3LACKS.. SO I HAVE PREPARED THE AMOUNT & NEW GODOWN, COMPUTER, FORNITURE EVERYTHING PROMPTLY..

    AFTER A WEEK DAYS TIME MR.RAVI WHO WORKING AS A TSM HAD VISITED MY GODOWN & HE SAID PLS BE READY WITH 3 LACK PER WEEK. I AGREED THAT & IAM READY WITH THAT AMOUNT ALSO...

    ALL THIS ABOVE SAID INFORMATION MADE ON PERSONALLY & THEY ARE NOT GIVEN ANY DOCCUMENTATION FOR THAT...

    NOW THEY ARE NOT DOING ANY RESPONSE TOWARDS MY NEW AGENCY...

    THOUGH THEY ARE NOT GIVEN POINT THEY DUMPED NEW STOCKS TO MY EXISTING POINTS..

    NOW IAM PAYING 4000 RUPEES EVERY MONTH TO MY EMPTY GODOWN...

    THESE PEOPLE ARE GIVING FALSE COMITMENT TO EXISTING WHOLE SALERS...

    PLS DO NEED FUL TO ME...



    WITH REGADRS...

    SUDAR SHAN
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      Britannia - Tiger Biscuits — Same Lot no of two different manufacturing date [Resolved]

       Rohit Agarwal
      This is in subject matter that i have purchased two packets of Britania - Tiger Buiscuits

      1. Britania - Tiger...
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      Britannia — Below weight [Resolved]

       Gautam Nath
      Dear Sir,
      I like to bring your kind notice that, on 03.06.2009 I purchased four packet of Britannia cream Craker biscuit...
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      [Resolved]

       [email protected]
      MY COURIER DOC NO.[protected] SEND REDRAPUR TO HALDWANI ON DT.02.02.09 BUT NOT DELIVERD OR RETURN TILL DATE.

      PLS REVERT BACK
      Complaint marked as Resolved Aug 13, 2020
      Dear Sir,
      I am Tarun Kumar from Moon Enterprises. I want to take distribution ship with Britannia.So I was mat with Mr. Vijay Kothiyal (Senior Sales manger). He gave me a suggestion to linked up with Moon Enterprises. According to him I had started Britannia Bread Supply in area Vaishali, Indrapuram and kushambi for two month. But after two month he had not given me distribution ship and he canceled my distribution ship and gave to another distributor.
      After that I claimed for my money...
      Frieght = 24700
      Replacement = 12000
      sampling = 800.
      6 month goes but I have not received my money...
      I am really very disagree with Britannia...
      plz consider my request...Otherwise I have to take some legal action.

      Name - Tarun Kumar
      Mobile No- [protected].
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        [Resolved]

         Ravneet lamba
        This is very sad to know that a company like britannia is so unhygenic...this will not be tolerated that there was a hair stran was found inside the biscuit...half biscuit was eaten and i just looked at it so there was a stran inside it...i pulled it out it dint come out coz it was baked inside... this is so unhygenic...i would request you to please see to this situation and tell them to applogise for it otherwise i have to go through media and consumer health will also be draged in it...i am again tellin you to take an action as i still have the piece preserved with me as a proof ...i[censored] don belive come and see...otherwise the next news paper will have i picture of it...

        thanks
        ravneet lamba
        Complaint marked as Resolved Aug 14, 2020
        It happened to me as well on the 1st week of october. I called and complained about it, but nothing was done. They jus came home to take the infected piece, but i refused to give it. I think their standandshave gone down and no one is taking any action towards it.
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