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Britannia Industries Complaints & Reviews

2.9
Updated: Jul 18, 2024
Complaints 482
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Britannia Industries reviews & complaints page 18

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A
ankitkakkar.86
Jan 5, 2018
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bourbon biscuit

I bought a bourbon biscuit from market which was suppossed to have a net weight of 120 g but when i weighed it on a properly caliberated weight scale it only weighed 106 gm which is 14 gm less than the declared. This is not fair as hardly any consumer weighs the product he purchases from the market and such issues observed ith britania's premium biscuit sku is not acceptable. As it is a big loss to the consumer who pays for the product and...
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Pradip Vatwani
from Surat, Gujarat
Dec 21, 2017
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Address: Surat, Gujarat, 395009

I am shopkeeper of shivam bakery surat railway station i am saling your company products more than 25 years & it's really have good sale on my shop. From last year distributor zaveri enterprise is not providing your products on time even not coming to order regularly your sale becomes less & same thing happens with other shops around staion area only because of not regularly order of little hearts and milk bikis my sale of your products become lesser than last years business nearly only 20% and all the thing is only & only products not coming regularly and same baghirathi sales named distributors selling products of parle there services are regular thus product comes regular basis sold on regular basis fast of parle but many customers are loving britannia company more than parleg, i am also one of tham

I personally request you to check what is the matter that your products are not coming on regular basis or there is any problem with distributor person or staff or any broken chain is responsible but any of these reasons my business comes low with your kind of good branded company reason is must checked and solution must be given by you not only as a customer and company business reason is your name, standard, quality and brand which i and many other shopkeepers love

Hope you got my point & also hope you can give solution in this matter as i am fully trustworthy on your brand sir

Please call me on [protected]
My name pradip vatwani
Shop :shivam bakery
Add :shivam bakery & provision
Stores, surat railway staion
Area 7/86 sufi baug, nr volga
Restaurant una pani road
Surat 395004
Feb 4, 2018
Complaint marked as Resolved 
Britannia Industries customer support has been notified about the posted complaint.
Verified Support
Dec 22, 2017
Britannia Industries Customer Care's response
Dear Pradip,

Apologies for the inconvenience. Kindly share your contact number with us at [protected]@britindia.com so that we can pass this on to our concerned team.

Thanks,
Team Britannia
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    S
    Silambarasan San
    from Chennai, Tamil Nadu
    Nov 19, 2017
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    Address: Chennai, Tamil Nadu

    Hi, at 10 am today i bought one packet britannia milk bikis from local shop. Whn i opened the pack the buiscuitsi eaten 5 buiscuitsi after 6 buiscuitsi was not good to eat that's very bad burnt pls correct like this problem before packing.. I never expect from britannia buiscuitsi because that woonderfull product on india pls consider my complinent
    +1 photos
    Dec 22, 2017
    Complaint marked as Resolved 
    Britannia Industries customer support has been notified about the posted complaint.
    Verified Support
    Nov 20, 2017
    Britannia Industries Customer Care's response
    Dear Customer,

    Apologies for the inconvenience. Kindly share your contact number with us at [protected]@britindia.com so that we can pass this on to our concerned team.

    Thanks,
    Team Britannia
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      G
      guptavicky1996
      from Gonda, Uttar Pradesh
      Nov 13, 2017
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      Address: Kolkata, West Bengal, 700017
      Website: www.britannia.co.in

      One of the biscuit of britannia industries, marie gold contains a plastic thread. I was eating biscuits with tea in morning. I was trying to break biscuit but one of the biscuit did not break because it contains a plastic thread which is harmful. I have breaked biscuit in two parts but then also it has not separated, it is joint. As i am enclosing some photos of this biscuit to rectify. I want that please look into the matter.
      +5 photos
      Nov 28, 2018
      Complaint marked as Resolved 
      Britannia Industries customer support has been notified about the posted complaint.
      Verified Support
      Nov 14, 2017
      Britannia Industries Customer Care's response
      Dear Customer,

      Please accept our sincere apology in this regard. Kindly write us your concern along with your contact details at [protected]@britindia.com for further assistance.

      Thanks,
      Team Britannia
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        S
        sudhirgosavi
        from Noida, Uttar Pradesh
        Nov 12, 2017
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        Address: Ghaziabad, Uttar Pradesh, 201009
        Website: [email protected]

        Hi, yesterday 10th nov i have bought this food product from malad shop then i eat sum piss of the cake, that time little injured in my mouth then i spite the cake because the the hard plastic is in side of the cake this plastic is hard, transferable & pointed. If supposed this food product eat some child so what happen please think about this.
        For more information please find the under given details & attachment

        Pkd. : 18/10/17
        Lot no. : 18x1755
        Machine code : 11a 08:38
        +2 photos
        Dec 3, 2018
        Complaint marked as Resolved 
        Britannia Industries customer support has been notified about the posted complaint.
        Verified Support
        Nov 13, 2017
        Britannia Industries Customer Care's response
        Dear Customer,

        Please accept our sincere apology in this regard. Kindly write us your concern along with your contact details at [protected]@britindia.com for further assistance.

        Thanks,
        Team Britannia
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          V
          Vinay Perala
          from Mahbubabad, Telangana
          Oct 24, 2017
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          Address: 506001

          Sir,
          I received call from pallavi jaiswal ([protected]) and asked to send my resume to email id: [protected]@gmail.com and i did sent my resume.

          Today i got a call from some male person ([protected]) and he said that i got the job and my posting is in warangal and salary is about 30k and i'll receive my appointment letter by tomorrow but i have to pay 2500 which is refundable. I said ok but i don't believe all this i just want those frauds to be behind bars. Please do take some action against this guys.

          Thanks.
          +1 photos
          Britannia Industries customer support has been notified about the posted complaint.
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            R
            Rehan Saha
            from Ranaghat, West Bengal
            Oct 21, 2017
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            Address: 756032
            Website: [email protected]

            I'm a whole seller... My self dipu dhala, i'm from jaleswar, baleswar,
            My sell was decrease so much., because of britannia product, which was allowed for sell under railway premises... But the railway distibuter of jaleswar... Which name ramakant distributed all the railway product to outside railway stations in a very chip price...
            So as a whole seller i was request you to take necessary steps over this matter immidietly
            Nov 29, 2018
            Complaint marked as Resolved 
            Britannia Industries customer support has been notified about the posted complaint.
            Verified Support
            Oct 24, 2017
            Britannia Industries Customer Care's response
            Dear Customer,

            Kindly write us your concern along with your contact details at [protected]@britindia.com.

            Thanks,
            Team Britannia
            Nov 04, 2017
            Bital Samadder's response
            Where GST no
            Nov 04, 2017
            Bital Samadder's response
            One piece cake missing in a packet
            Bad cake.rusty cake.pkg14-09-17 /lot -1491747 /machine code -4b16:39
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              F
              Foram Prajapati
              from Mumbai, Maharashtra
              Oct 5, 2017
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              Address: Thane, Maharashtra, 400605

              I have been a huge fan of britannia products for a very long time, even though the markets are flooded i choose only britannia only for great experience. But today evening when i was sipping my cup of tea with britannia good day, i found overbaked biscuits. I found that entire packet had biscuits that were burnt (Over baked) and were half black. It affected the taste of the biscuit and reputation of good day.

              I hope you kindly take this matter seriously... Here are attached the burnt biscuit photo for your attention

              My mail id: foram. [protected]@gmail.com
              Packed on 09/9/17
              Lot no.- a09179b
              Machine code - 47 10:57
              +3 photos
              Dec 1, 2018
              Complaint marked as Resolved 
              Britannia Industries customer support has been notified about the posted complaint.
              Verified Support
              Oct 06, 2017
              Britannia Industries Customer Care's response
              Dear Customer,

              Please accept our sincere apology in this regard. Kindly write us your concern along with your contact details at [protected]@britindia.com.

              Thanks,
              Team Britannia
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                A
                arijitdhar
                from Mumbai, Maharashtra
                Oct 1, 2017
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                I received a call from one of your agency ‘talent hunt casting’ assuring me of getting a job for doing 1 advertisement of britannia which will be shown in television. The shooting for the advertisement is scheduled on 7th, 8th,, 14th & 15th oct 2017.

                The most shocking thing that your agencies is demanding ₹35000 as commission/bribes in the name of britannia for doing this ad. After doing this ad, your agency informed me that britannia will pay me ₹1.15 lakhs.

                Please help me from such fraud agency who is demanding ₹35000 on behalf of britannia.

                Regards,
                Arijit dhar
                Mob.[protected]
                Dec 2, 2018
                Complaint marked as Resolved 
                Britannia Industries customer support has been notified about the posted complaint.
                Verified Support
                Oct 03, 2017
                Britannia Industries Customer Care's response
                Dear Customer,

                Kindly write us your concern along with your contact details and location at [protected]@britindia.com.

                Thanks,
                Team Britannia
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                  N
                  Nupur2
                  from Mahoba, Uttar Pradesh
                  Sep 22, 2017
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                  I bought a britannia cake orange bite today and found fungus in it. Expiry date of pack is 90 days nd 1 mnth is still left.
                  The package was well coveref
                  . There is high risk of health hazards when people especially children consume such type of cakes unknowingly.
                  I it highly disappointed from a trusted brand name like britannia
                  I hv already shared details with picture with britannia cst care.
                  I want resolution asap.
                  Dec 2, 2018
                  Complaint marked as Resolved 
                  Britannia Industries customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 25, 2017
                  Britannia Industries Customer Care's response
                  Dear Customer,

                  Please accept our sincere apology in this regard. Kindly write us your concern along with your contact details at [protected]@britindia.com.

                  Thanks,
                  Team Britannia
                  I hv already forwarded details at your mail id (as mentioned) I received a call 4 days bck dt they will send an representative to collect the sample bt nobody has contacted yet.
                  I didn't expect such pathetic quality nd worst service from britannia. They dont even take their customer complaint seriously so what should I expect.
                  I am planning to file a case against britannia in consumer court
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                    Y
                    Yusuf h khan
                    from Pune, Maharashtra
                    Sep 5, 2017
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                    Address: Kolkata, West Bengal, 91

                    Hi sir.
                    I got a call from shine.com they told me that can u come delhi for submitting the document and paying 2050 rupees of security.. Then i was gone with blank folded. And i payed 2050 rupees and my 12 marksheet and my b. Tech engineerings document i submit there and they fixed my training in bhopal at dated 17 sept 2017.. And real fact in that the training is not in britannia center but in other products company. Now u tell me that... What can i do... Plz help me plz..
                    Britannia Industries customer support has been notified about the posted complaint.
                    The taste and size of the cake is gone small In 30 rupes cake packet
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                      B
                      bijoy aravind
                      from Hosur, Tamil Nadu
                      Aug 6, 2017
                      Dec 16, 2022
                      This thread was updated on Dec 16, 2022
                      Resolved
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                      Address: Chennai, Tamil Nadu, 600117

                      We are regularly use to take britannia milk bikis biscuits but now a days we found that your product quality is declining. Today morning we got burnt biscuits from the packet. Photos are attached along with this. Lot no: a071738 and machine code: 063. Please ensure the quality of your products before delivery.

                      My email id is : aravind. [protected]@gmail.com
                      Mobile no is : [protected]
                      Nov 29, 2018
                      Complaint marked as Resolved 
                      Britannia Industries customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 06, 2017
                      Britannia Industries Customer Care's response
                      Hi Bijoy,

                      We've notified our concerned team on this matter. Please allow some time for our team to connect with you.

                      Regards,
                      Britannia India
                      Britannia didn't solved this problem.
                      Mine was burnt a hole today in biscuits.
                      I will and recommend to stop eating it.

                      found burnt biscuits in milk bikis - Comment #4076346 - Image #0
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                        N
                        nikhil mundra
                        from Jogindarnagar, Himachal Pradesh
                        Jul 26, 2017
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                        Address: Sirsa, Haryana, 125055

                        Today, one hair of white colour found in britannia's good day butter cookies when i was eating the same. Britannia is very much careless to maintain quality and also playing with the health of consumers. My faith on britannia has been over. Complaint lodged at their customer care through telephone as well as through email but not received any reply from their end so far. It shows company's negligence and carelessness.
                        +1 photos
                        Dec 1, 2018
                        Complaint marked as Resolved 
                        Britannia Industries customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 27, 2017
                        Britannia Industries Customer Care's response
                        Dear Customer,

                        Please accept our sincere apology in this regard. Kindly write us your concern along with your contact details at [protected]@britindia.com.

                        Thanks,
                        Team Britannia
                        Email sent many times but no response received from Britannia's end till today.
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                          A
                          Alo R Biswas
                          from Delhi, Delhi
                          Jul 26, 2017
                          Resolved
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                          Resolved

                          Address: South West Delhi, Delhi, 110075
                          Website: britania buiscuits

                          Hi, at 6.30 am today i bought one packet of nutri choice from local shop. Whn i opened the pack the buiscuits were all powdered. I immediately went to return the shop keeper refused to exchange. And he showed all other packets were same broken pieces can be feel from outside. He told the dealer delivered like that only. Pls help for resoultions. Thank you
                          Nov 28, 2018
                          Complaint marked as Resolved 
                          Britannia Industries customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 26, 2017
                          Britannia Industries Customer Care's response
                          Dear Customer,

                          We're sorry to hear about your experience & would like to get in touch to assist in the best possible way. Please share your contact number with us.

                          Thanks,
                          Team Britannia
                          Aug 22, 2017
                          Nandha naveen's response
                          Inline image 1
                          RSB TRAINING LETTER

                          Miss Dixit—([protected])

                          Dear sir/Madam

                          Its, Our immense pleasure to offer you this job opportunity with BRITANNIA INDUSTRY -----At the time

                          of joining, your job post will be Office Regional Assistant Branch Supervisor / Maintenance Supervisor.

                          Monthly Salary will be : 24, 000/- pf and accommodation provide my company.

                          But your Appointment Date… is At 29th Aug 2017

                          VENUE------ADARSH NAGAR BUILDING NUMBER 1, 2nd Floor NEAR BY ADARSH NAGAR METRO STATION GATE No 2.

                          NEW DELHI.

                          TIMING …..10am to 4 pm-------

                          Kindly go through the SMS & Carry educational certificates.

                          (photo copy with original ), 3 passport size photo, ID Proof, no registration Fee.

                          Security Amount 2050/- training + Dress Charge.(Refundable with first month salary).

                          Only 4 (four) hours Process at the Venue .

                          On the spot joining letter + training letter+ Company Id Card issued by Company and work location your Home Towan.

                          a Looking forward to Welcome you on board, Wish you all the best for your future endeavors.



                          Thanks & Regards

                          Inline image 2

                          Contact Person Miss Dixit [protected]
                          Aug 22, 2017
                          Nandha naveen's response
                          Whether fake or real respond me
                          Whether britannia company provide any opportunity related to supervisor or maintenance job because i got a call letter that i have selected for final round and asking for security deposit of 2050Rs in name of [protected]@gmail.com whether is it true or false .
                          I have received the same RSB training letter which was posted by Mr. Nandha Naveen. Is it really true or not? Kindly respond as soon as possible
                          I got one training offer letter. Is it real or fake

                          britannia nutri choice - Comment #3053918 - Image #0
                          I have also got offers for Britannia job
                          They asked for 2050/- for dress I card etc in advance. I want confirm before sending anything.

                          britannia nutri choice - Comment #3679459 - Image #0
                          britannia nutri choice - Comment #3679459 - Image #1
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                            D
                            dskp
                            from Chennai, Tamil Nadu
                            Jul 23, 2017
                            Resolved
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                            Resolved

                            Address: Chennai, Tamil Nadu, 044
                            Website: www.britania biscuits.co.in

                            Here with attached the burnt biscuit photo for your attention, Our family regularly use to take Britannia Marie biscuits but now a days scared to have it, reason many times we found such decomposed biscuits and throwed away, writing this letter in behalf of my colleagues force me to take to your proper understanding, kind requested you all team have to ensure that production item properly investigated before delivery.

                            My mail id: dsk.[protected]@gmail.com
                            +2 photos
                            Dec 3, 2018
                            Complaint marked as Resolved 
                            Britannia Industries customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 26, 2017
                            Britannia Industries Customer Care's response
                            Dear Customer,

                            We are sorry to hear that. Kindly share us your contact number so that we can pass this on to our concerned team.

                            Thanks,
                            Team Britannia
                            The biscuits were burnt at the edges this is so wrong..we expected better from you guys!

                            inside pocket found burnt biscuits - Comment #3984671 - Image #0
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                              A
                              arun vintha
                              from Chennai, Tamil Nadu
                              Jul 18, 2017
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                              Address: Chennai, Tamil Nadu, 600017

                              I have been a huge fan of britannia products for a very long time, even though the markets are flooded i choose only britannia only for great experience but very recently since jan 2017 i have noticed all their products line up r poor on taste and quality, here i am not talking only about their biscuits line up but their entire product range. I dont think i would be recommending britannia products anymore to my circle if they don't improvise
                              Britannia Industries customer support has been notified about the posted complaint.
                              Today evening, I was sipping my cup of tea with Britannia Good day and a piece of (cotton) like appeared in the biscuit.I was shocked, because I have been eating this biscuits from my childhood but never experienced such things.
                              I hope you kindly take this matter seriously...
                              With regards...

                              worst quality - Comment #2839398 - Image #0
                              worst quality - Comment #2839398 - Image #1
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                                C
                                Chandupriya Korras
                                from Hyderabad, Telangana
                                Jul 5, 2017
                                Resolved
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                                Resolved

                                Address: 500059
                                Website: [email protected]

                                Sir i have seen britannia vacancies in quiker. And i have applied for it. They called me and asked me to send documents and resumae. So i have done the same. And after 5 days they sent me a call letter and said i have to pay 550 for uniform which is going to handed over to me by corrier. So i have paid. They asked me to send the details which i have done for payment. Again they said that have to open salary account for you so u have to pay 1000 rs. Like dis i have got loss of 1700. I want my mny back. And i want you to take action against them. Because they are playing with jobless people. Please help me
                                +6 photos
                                Dec 11, 2018
                                Complaint marked as Resolved 
                                Britannia Industries customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 15, 2017
                                Britannia Industries Customer Care's response
                                Dear Chandupriya,

                                We understand that some unscrupulous agencies are alluring job aspirants with employment opportunities with Britannia Industries Private Limited/its associate/group companies and extracting money as security deposit, documentation processing fees or training fees. We would like you to be aware that Britannia does not require applicants to pay any amount of money in any form or for any purpose at any stage of its recruitment and selection process. We recommend that for visit the careers section on our website http://britannia.co.in/careers/opportunities for the current opportunities. You may also write to us on [protected]@britindia.com if you require any further assistance.

                                Team Britannia
                                I am also receiving the same call like you Chandupriya and now they are forcing me to pay 3550. Can you please send the contact number which you have receied the call form them?
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                                  V
                                  vasantgoray
                                  from Mumbai, Maharashtra
                                  Jul 2, 2017
                                  Resolved
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                                  Resolved

                                  Address: Kolkata, West Bengal, 700017
                                  Website: www.britania.co.in

                                  We have been consuming RUSK for the last few years. Of late we find the quality has deteriorated. In the month of April/ May the RUSKS were over cooked .All sides were blackened and had a burned smell. The current pack
                                  is undercooked- more whitish than brown. In both the cases it is Mfg. by Jhaveri Flexo India Ltd. The quality control dept.has to be more vigilant other wise you will start loosing your customers which you cannot afford in this competitive market.
                                  Dec 5, 2018
                                  Complaint marked as Resolved 
                                  Britannia Industries customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 04, 2017
                                  Britannia Industries Customer Care's response
                                  Hi Vasant,

                                  Kindly share your contact number at [protected]@britindia.com so that we can assist you better.
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                                    M
                                    Mintu Poremol Bardhan
                                    from Kolkata, West Bengal
                                    Jun 22, 2017
                                    Resolved
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                                    Resolved

                                    Address: Kolkata, West Bengal, 700102
                                    Website: [email protected]

                                    Dear mr. mintu ardhan

                                    We are happily pleased to inform you that your application profile has been selected by our recruitment team.



                                    You are selected for the post of junior supervisor. Your salary is 22000 rs with lodging and meals.

                                    You are also eligible to medical, p. F, esic, ta and da.

                                    Your job location is . Krishnapur, kharagpur, howrah

                                    Your selection code is- bi 33 dl5849.

                                    Btc code :- rn763q02.



                                    For the next process of joining you have to pay now yourdress code amount with document verification charge (2500+500) only.

                                    From

                                    Britannia industries india

                                    Recruitment team (Hr)

                                    E-mail –[protected]@gmail.com

                                    Helpline number – +91 [protected].

                                    “*disclaimer*”

                                    Note:- this message is confidential and intended for the named address only. If you are not the intended recipient, please contact the sender by e-mail return and then delete this message from your system. You should not copy or use it or disclose it’s contents to any other person. For further enquiry and claim please contact e-mail provider.
                                    Dec 3, 2018
                                    Complaint marked as Resolved 
                                    Britannia Industries customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 04, 2017
                                    Britannia Industries Customer Care's response
                                    Hi Mintu,


                                    Britannia doesn't require applicants to pay any amount of money for the recruitment process. Please inform us of any such unauthorized demand by writing to us at [protected]@britindia.com
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                                      A
                                      Amruta Mhatre
                                      from Pune, Maharashtra
                                      Jun 19, 2017
                                      Resolved
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                                      Resolved

                                      Found a hair strand in biscuit

                                      Address: Bangalore, Karnataka, 560048

                                      I had guest at my house. And I offered britannia nutri choice biscuits. And In one biscuit my guest actually found a hair strand. It was very enbrassing moment for me. I have contacted britannia toll free number and registered a complaint about it. But they dont seem to take this into consideration. The concern person used to call me back and just say, "our executive will meet you in few days." And now its a month, but there is no response...
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