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Expedia.co.in Complaints & Reviews

A
amkpc
Mar 9, 2023
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Refund of my cancelled flight tickets

Website:expedia.co.in

My refund been stuck for a month whereas I was told that it has been processed and it is on its way. When I contacted the support, they were clearly making excuses to keep me waiting for their lack of competency. On top of this they mentioned they might deduct more money than was previously told. I do not understand why the money has not been refunded to me yet despite getting a confirmation email from expedia that my refund has been processed...
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S
Sujeet.yd
from Gurgaon, Haryana
Apr 21, 2022
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Non refunding of hotel booking amt.

Website:Expedia.co.in

Dear sir,
I have booked" Bhajan Aashram Rishikesh" on dt 16.04.2022 through Expedia.co.in and make payment of Rs.2000 by SBI net banking.But neither accommodation has been booked nor amount has been refunded up to till date.Even contact no. of this site is also invalid.
Kindly take necessary action to refund my money.
With regards
SUJEET Kumar Yadav...
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A
akhil betigeri
Feb 5, 2022
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Customer service - gurgaon branch cheated me

Hi I had booked ticket from Toronto to Saint John, New Brunswick Canada for jan 21st 2022.
before departing India on 19th jan I was covid positive and hence rescheduled my flight and it was done easily be international airlines.
similarly when I called Expedia to do the same I was told to contact Air Canada. Air Canada gave me approval to go ahead and change my dates for feb 15th 2022. I called Expedia again- Gurgaon they said...
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V
vaishali jaitha
Dec 8, 2021
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Refund

My money has been debited from my account and the call-center has booked my ticket when the airline isn's operational. I don't get any response. Its absolutely disgusting....
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K
KaushalSingh16
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Wrongfully charged

I was travelling to Bhimtal near Nainital, India. I tried making a hotel booking through Expedia, i was charges for res 2800 but there was no booking confirmation, i spoke to the Expedia customer service agent he confirmed with my mobile no. and email that the is no booking on my name and the funds debited will be refunded, after that i booked another hotel from a different portal. After 30 mins when i had already checked in to the new hotel...
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Address:560048

I made two business class bookings on british airways blr/jfk/blr. The airline cancelled a sector and on the ba website it says please call your agent for a full refund. I have called expedia 10 times over three times, written to them and exhausted every means possible but have been unable to get them to cancel. They keep putting me on hold, transferring to different people, say tool is not working and keep saying we will call back but they...
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S
sandeep8085
from Mumbai, Maharashtra
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booked a 4-star hotel: landed at an airbnb apartment

Address:Ahmedabad, Gujarat
Website:www.expedia.com

Expedia sold me a 4-star hotel named Artsy South Congress in Austin. This hotel does not exist. There is no such thing at the address given in their voucher. On reaching Austin and after making few calls on helplines, I was sent an email asking to enter into Lola apartment complex using a passcode, and then get into an apartment using another passcode.
This was a dirty, shabby apartment owned by someone, in a residential complex that...
+7 photos
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C
chiragchheda83
from Noida, Uttar Pradesh
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Denied refund after confirming

Address:New Delhi, Delhi
Website:www.expedia.co.in

This is Chirag, with regards to my trip id *[protected]. * I had called up
Expedia(india) customer support and on my first conversation with
customer care executive had confirmed for refund for my booking. post which I made some other plan and decided to cancel my booking that time was informed no refunds will be issued. but still went ahead with cancellation, since I was told if somebody had confirmed of refund than shall get...
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V
Vaibhav Palan
from Mumbai, Maharashtra
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Fake Discount Campaign

Address:Mumbai City, Maharashtra

Got an attached email from expedia for RS 800/0 off on any domestic flight with no restriction . The offer says the coupon applies on any domestic flight with no restriction, when you apply coupon it validates the same but when you book - it add up the discount and charges you the full amount. Took me 2 hours to explain the same to service center(expedia.co.in) and to recreate the problem and send them to even look at the problem....
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R
RajAries
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Hotel booking cancelled by hotel though confirmation sent by expedia

Address:New Delhi, Delhi

At 24 sept.2014 i called to expedia for hotel booking in shimla for the period 2-6 oct 14 and customer care executive provided me some option among which i selected one (hotel sunrise) and he made a confirm booking then amount has deducted from my bank account and i received confirmation on e mail for booking On 1st oct 2014 around 10 am in morning i received a sms on my mobile from hotel sunrise that booking is not possible for any one...
+2 photos
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H
Hazrat Belal
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Wrong information provided in internet

Address:Shimla, Himachal Pradesh

I booked hotel room through expedia.co.in for 3-8-2014 to 5-8-2014 but when I was reached to the hotel, its provided wrong picture and information in expedia.co.in. It was different, totally worst. But why wrong picture is updated in the site so I have to faced lot of problem. here is the link http://www.expedia.co.in/Shimla-Hotels-Hotel-Sun-N-Snow.h3770019.Hotel-Informati...
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Address:Ahmedabad, Gujarat

First of all they should add one more phrase in their introduction. "Expedia Inc. is the world's largest online travel company with highly poor customer service." I had booked a hotel through Expedia and as Expedia claim in their booking receipt that "no need to call and confirm, your booking is confirmed". I trusted this word and didn't call hotel for the confirmation. On my arrival in hotel I found that they didn't have information of...
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P
puneetu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Misguidance and greed for sale ruined my honeymoon plans

Address:Mumbai City, Maharashtra

I have been totally disappointed with the kind of response received by Expedia.Co.in. It's really surprising to know that you guys don't have any quality and compliance team in india. I understand this is your new setup and it takes time. But that doesn't mean you can take customers for granted. I had a problem from day 1 when I escalated my concerns to Mr.Shakti Hooda from Expedia India. He claimed to be the only person for escalations...
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A
Ashish Tripathi
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

False communication from call center agent and no refund till now

I had booked a ticket from Expedia.co.in Reference Number : S58982356 and S58902842

This ticket was booked and there was a failed transaction happened. I immediately call their call center number and it is a paid call (there is no Toll free number). I had talked to their agent (Mr. Amrit jain call ref no: S[protected] for almost 1 hr (including waiting time) I asked this person what to do in this case he said your money will...
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P
prasant.conscomp
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Credit card fraud at Expedia India site

Address:Karnataka

An amount of 86,459 INR was transacted at Expedia.co.in using my credit card fraudulently, without my knowledge, on 05-Aug-2013. I reached out to their customer care immediately and lodged a complaint, the reference number for which is S58825602. The executive did confirm the transaction but could not cancel the transaction as they didn't have any other details.

It's been a week as of today, and the customer care...
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M
martenvangils
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund

Expedia.co.in sells you tickets, then doesn't refund when flight gets cancelled.


Booked and paid for 4 tickets from Chennai to Port Blair in March 15 2012. On arrival flight got cancelled. Directly got 4 refund orders from airline (Kingfisher). Sent refund request plus refund orders to Expedia.co.in and havent received a refund yet (9 months, 20+ emails, 3 phonecalls and 20+ interactions via Facebook later). br...
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M
madansabnavis
from Delhi, Delhi
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Refund of money

Address:Maharashtra

Reference:[protected]
a booking on expedia.co.in did not go therough on 10the march 2013, but my card and account was debited. i have been calling up thee customer support number of expedia.co.in ofr at least 15 times in thee last monthe. Every time a different person speaks and after talking ofr one hour promises theat thee refund will be therough ofr Rs 12000 or so. but it never happens. thee next time i go therough thee same checks...
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M
massrini
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

WORST SERVICE

Address:Delhi

Dear all

Before proceeding booking via EXPEDIA pls read this how a individual suffered via expedia hotel booking
i have booked a hotel (citin masjid - malaysia ) once after checkin no service at all when i checked with concerns no response
1. No room service
2.No towel room was dirty
3.No aircon
even when i checking i told abt booked via expedia so thay said its third party u have to waitbr...
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M
manjuharrys
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Expedia overcharged my debit card

Address:Bangalore, Karnataka

My Itinerary number: [protected]
I had never used expedia.co.in for any kind of booking but on 7th September 2012, I thought of trying this site. I had to book a hotel in Delhi and found a decent one on this site. When I reached the payment page, I couldn’t find NetBanking option, which is usually my favourite way to pay online. Anyway, I was left with no choice but to use my debit card. And I noticed that they had, by default,...
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S
skadian
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Refunds

Address:Bangalore, Karnataka

Expedia is one of the worst site to book International tickets. They charged me the money twice and not refunded the amount even after 4 months. They even sent a email stating its their mistake but still not refunded the money. ONE OF THE WORST SITE TO BOOK TICKETS. WILL NOT USE IN FUTURE AND SUGGEST EVERYONE TO STAY AWAY FROM THIS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!...
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S
smithagrg
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No refund

Address:Ernakulam, Kerala

Expedia.co.in has not refunded my money even after calling them for 2 months. The reservation was cancelled because the airline had cancelled the flight. Expedia confirmed that they recieved the money bak from the airline and a month later, they still haven't refunded me. Why are they keeping my money without any reason. The customer service is horrible!!! Please do not use expedia for anything....
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A
arun700
from Nagpur, Maharashtra
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Cheated on price

Address:Mumbai City, Maharashtra

================================================================================...
Expedia.co.in itinerary number: [protected]
Expedia.co.in booking ID:[protected]
Main contact: saket kumar
Email: [protected]@gmail.com
Preferred phone:
+91 [protected]
Traveller and cost summary Expedia Special Rate
Reserved for:
saket kumar Hotel: 1 adult Standard room - 1 Way...
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V
vinodjk123
from Belgaum, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Hotel Room not available after payment

Address:Krishna, Andhra Pradesh

I booked a hotel using Expedia.co.in for a hotel room in Vijayawada. Expedia.co.in emailed me the confirmation and the amount was charged to my credit card.

I tried checking into this hotel when I arrived in Vijayawada, but they did not have a room for me. I was told that the hotel never received the confimation.

I called expedia customer service to explain this. I was put on hold for more than 20 minutes and...
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R
rvpandian
from Kalpetta, Kerala
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

company not genuine while transaction

Address:Delhi

Hello,

Iam S. SARAVANAN. your curtomer.My brother in law VEERAPANDIAN RANGAN & me saw a advertisement in HINDU News paper chennai edition this 03.10.2011

It said that the company called expedia .co.in is offering a trip Chennai to Kulalumpur ( 3nights & 4 days) inclusive of flight Air Asia and accomadation for Rs.7,779(approx).The booking should be done before 09.10.2011 & travel should be performed...
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U
unamused
from Ahmedabad, Gujarat
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

DON'T use netbanking - their system is crap

Booked an airline ticket using netbanking with Expedia.co.in The money was deducted from my account, but Expedia claimed they never received payment. After 14 days, they cancelled the ticket, but the money was never refunded to my account. So started the merry-go-round of calls with my bank, expedia, etc. Expedia STILL claims they have no record of receiving any money from me, and are trying to blame the bank. The bank, has all the proof...
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