BYJU's Complaints & Reviews

I purchased a tablet for IAS course for 2 years. My tablet is not working and showing some errors. I called Byjus 3 times and everytime they said that tech team will call back in 24 hours but it is still not resolved. I am waiting since 10 days . This is very frustrating from byjus.
My reg mob - [protected]
Call back needed on - [protected]

I purchased a tablet for IAS course, REG MOBILE [protected] . My tablet is not working since 10 days. I called them and raised a complaint 3 times . I asked them to call me back on [protected]. Everytime they say tech team will call you in 24 hours but it is still not resolved . I dont understand why this company is so famous and such poor services they give. I will file a court case if needed but I wont let my money go waste.

I booked a course for my daughter on byju's for class 9th and 10th on 12th of november 2022 and whithin a week i requested for cancellation of the same as my daughter was not understanding the classes as the classes was deliverd in english language so i requested for cancellation for the course and fallowed all the procedures to cancel and refund policy.as per the byju's policy whitin 15 days of booking if we cancel the order we will get full refund but till date they did not even care to do so by which i am facing many problems and after many calls and complaints to their dask they are now igoniring me and are talking some rubish .
now please look over the matter and resolve it as soon as possible

Byjus has deducted extra charges and refunded us only 64988/- against our amount 104127/-. Commitment was given at the time of admission no charges will be deducted, only quarterly proreta fees will be deducted, inspite they have deducted a handsome amount and no revert from their end.

Not able to cancel my Byjus subscription and not getting any Byju's — Refund

Am not able to cancel my Byjus subscription in the trial period. Byjus helpline is waste and they taken money and not cancelling subscription. They are forcing me to get the subscription.

Repeated calls and nuissance

Privacy leakage - threat to data privacy
I am not a user of Byju's app, yet I have received calls from marketing executives saying that my number is there in byju's app. it's been repeated fashion.
received call from Ph: no: [protected], [protected]

Sir I have cancellation addmison of 07 August 2022 but refund have not coming in my account

Month of Oct 12th booked demo class for my son and the class was scheduled on 16th afternoon but till 16th evening they have not update anything. When I called them they told me class was rescheduled and 4 time they reschedule the class and they have not informed me and for each time I have to call them to ask why class rescheduled. After 4th time I asked them I no longer needed the class because we took the class somewhere because of delay and now they are not giving my money back .

I have bought the byjus online course for my daughter. It is done after byjus representative came to my home on July 2022. I paid Rs 5000/- for registration fee of bujis course. The byjus representative promised me that the course can be easily cancelled if applied within 15 days after receiving the materials from byjus. My daughter has not any interest about the teaching and online process. I have received the materials on 18th July applied for cancellation policy on 29 th July 2022. I have mailed and call many times for cancellation the course. They have taken no action from their side. Still they send msg and different times in a day. I want to cancel the byjus course as early as possible and want to free from their calls and massages.

I took byju's vision gate 2024 on the promise that it would better my college performance and its doubt clearing session.The agent got my number from a workshop of theirs, and convinced me to take it as me says its the only way to guarantee in a psu, or to get into IIT m.tech programs. The classes were torturingly hard to follow and it messed up my college studies. I couldn't do anything else other than studies. I was lured into the program and when I wanted to cancel it, they are saying that they can't. They are forcing to continue it which is affecting my mental health. The agent were very deceiving in the way they sold the course such that the non-cancellation policy was graze upon.I think its unfair for not providing a 2 year course a refund also adding that the promises were false and it actually completely destroyed my health. I want atleast a part of the money back.

I had purchased IAS course from BYJU'S. But I didn't liked the course so I requested for the cancelation and refund within 15 days as per their refund policy.

I've tried calling and emailing them many times. But they're just fooling around and not canceling my order. It's been more than half a month since I applied for the refund.

Now they're forcing me to pay the EMI of fees.
They're calling my parents too.

I get unnecessary and unwarranted calls from BYJU's. They call continuously without thinking about the time or the other person. This has reached to a level of harassment. Make it Stop.

I am here to cancel order of BYJUS IAS tablet learning program . I have paid 13000 as initial fee and I want to cancel
I am now canceling within 24 hrs of order purchased. Consider my cancelation request and process refund
Name : Aswini leela
Order ID: BYJUS[protected]

Req to cancel tha order of IAS tablet learning program 2024 in which I padi 13000
Later I come to know about tha program which doesn't suits me. I have send cancelation req within 24 hrs of order placed.
So please cancel the order and process my refund
Name :aswini leela
Order ref no : BYJUS[protected]

My Ms. Harsika Shri, Sivagangai District, Melavannariruppu,
byju's is studying in class four. Network problem is more for my daughter's studies. Also my husband is not working and it is very difficult for me to pay for my studies.My Ms. Harsika Shri
Paige is studying in class four. Network problem is more for my daughter's studies. Also my husband is not working and it is very difficult for me to pay for my studies.

Mr. Imran Ansari from byju's new cg road byju's branch came to our home for counseling of my daughter for 4th class admission. He somehow convinced us to get admission after showing scholarship that if we will enrolled today then we get scholarship and did admission for 4th class at INR 1.13lacs for 2.5years. he proceeded for loan and made EMI schedule for us. He told us 15days cooling period for cancellation of Admission. But he never told us about 3months cancellation charges.

When we showed our interest not to continue with byju's within 15days of admission, Mr. vikas singh form byju's new cg road branch change indirectly convince us to go for 3months as how byju's and as a parent we can take decision to cancel admission as he forcefully convince us to give some time to them to understand our child and on that basis they will create some extra classes., But not told about how much charges will applicable if we again go for cancellation.

Ultimately they offered classes on tablet even our child goes to offline classes at their centre. Our daughter has some serious medical issue of her eyes. But they were not understood, and ultimately so much follow up we were end up with so much cost even it's not our fault. Byju's team giving misleading information to us and ultimately we lost our money within 15-20days of admission taken.

Request you please help us to provide our money back.

I had enrolled my daughter for Byjus course for 9th and 10th standard. Since I was not satisfied with the services, we cancelled the same. Byjus accepted our cancellation and asked us to return the tab for processing the refund. We had returned the same and post receipt of the same Byjus sent us an email claiming that they had refunded the amount on 2nd December 2022. However the EMI is still being deducted. On contacting Byjus, they are asking me to contact the payment gateway which is Shopse. On contacting Shopse they are informing us that Byjus has not refunded the amount to them and hence they cannot cancel the EMI. I have written to Byjus with the copy of email reply received from Shopse, however there is no response from them. I am now paying for a service which has been cancelled and this is not acceptable.

For so many months now I have been requesting Byju's to refund the payment for the 3 year JEE programme that we very foolishly enrolled my son in.
I clearly explained that my son was unable to understand the concepts being taught. He has not attended any of the 'live' sessions since the beginning of the academic year.
Considering that I had to take a loan and pay for this 'premium' programme, and that I am still repaying the loan, I repeatedly requested Byju's via email, telephonic calls, and also via this forum (July 15, 2022).
TILL DATE, BYJU'S HAS NOT RESPONDED.
I ask yet again that Byju's looks at my plea and responds properly.
I hope somebody helps me out.