BYJU's Complaints & Reviews

The service is not what expected. Waste of money and time. Even though the counsellor assured of cancellation at any time, now, even after repeated emails, they are not replying anything. Rather, they called two times only to quarrel, so that we give up the plan of cancellation. We need immediate cancellation.

I had purchased Byju’s app package 8, 9, 10 for RS 51000 and later on i return back the product at good condition within 15 days as per company rule. My payment of Rs51000 was made through icici credit card and bajaj emi card .
Byju’s team partially refund my money that was made with icici credit card directly to my account . The remaining part payment they told will made to the merchant account within 28 days directly.
The mail from was on October 4 till today no refund made to the merchant account or to personal account.
I called Byju’s support team many times . I mailed to the Byju’s cancellation mail . I only got mis promise of call back message only . Customer care only telling we have no data regarding payment processing . For last 10 days i keep on mailing and calling them . No information or call back solving my concern . Its my grievence regarding my money being kept them for last 3 month . Also bajaj emi is deducting from personal account already 3 instalment deducted from my account also want to refund to me .

I've been trying to contact Byju's team for last 6 months, but now no proper responce is there from them.

I've buy Byju's study class for my son Sarthak for four years (7th to 10th). For 7th std it was smoothly going. I paid all fees for four year in installments in one year. But as I paid all money, there is no proper responce from Byju's team.

So now I want my money back. I've all payment details and call recordings, malis as well.

Dear Sir, I have enrolled for class 6 online classes for my daughter on 12th September. Byjus representative reached my home and asked me to pay an amount of Rs 80000 immediately. I paid.Thereafter asked me to wait for one week to receive course kit viz. books & tab. Till today no response from them.I am sending mails repeatedly, calling them daily 2 to 3 times to their support team. It's been close to 3 months now. Please help me.

Thankyou.

I have opted for Premium Subscription, till 15 days there was call from Mentor & counselor on student performance. Once 15 days got completed suddenly the call has stopped & when checked with customer care, there was no fruitful response. Sometimes they had mentioned that we are arrogant on the call to them.

Meantime while i suggested for cancellation, the had cheated me & taken an amount of 12000 against TAB return charge stated that the amount will refund once TAB has been collected from user. Now those people are not responding on call & if received denying the call

At last i will suggest to all parents not to go for Byjus institute as this was not a good online Institute where you can believe them for your child career. They will lapse child career. No good teaching enviroment

Dear BYju's I'm not getting my refund of amount 36000 Rs
Transaction ID BYPUB[protected]
Date : 1st Aug 2022

even my emi started, did follow ups no solution.

pls look into it and refund me my amount

My daughter registration in BYJU'S and fee pay RS 2000 at time registration .if you cancel registration your fee refund in 15 day told me in 1st meeting.some family issues so I cancel the registration but no refund money..approx two month completed. Many time mail & call but no positive response.
Payment details attached.

I have purchased byjus course for 136000 and I have made payment of rs 16000 and the next day instant I cancel this course telling my counceller but he forced me to collect the parcel amd 6 days trial but I didnt collect it, and now from 15 days I am sending mails to cancellation team and calling customer care but they are not responding properly, I want my money back so I am trying to reach them and my counceller is not attending my calls, he is ignoring me, plz help me out and get my Refunded 16000 fastly please.

Sir I have purchased Byju's product 23 June and I used 2 months i pay emis 2 months and some problem so I cancellection apply October last weak but not cancelled and not refund.

Have been a customer of Byjus for a few years and my son had used Byjus App for studies during 7th and 8th standards. But our experience with the 2nd stretch has not been beneficial as explained below.

My son, Vismay Mohan (Reg no:1145677) had enrolled for Byjus Online Entrance Coaching for classes 10, 11 and 12 on 10/02/2022 during the last few months of 10th Standard. The classes were good, but he could attend classes for 10th for about 2.5 months only till the end of the academic year.

We found that Byjus classes for 11th standard were not that good as many of the classes consisted of recorded videos. My son also found it difficult to understand the concepts as the classes were conducted at a very fast pace. These issues were informed to the Mentor, but the actions suggested did not result in any improvement. So, we had to put him for additional tuition.

He had been attending the online classes more or less regularly till July. But schools reopened in August 2022 and with extra classes and tuition, he is not able to attend Byjus classes now.

Hence, we would like to discontinue the course by the end of this month. A total of ₹ 68, 669 ( ₹8000 towards initial registration and ₹60, 669 towards EMI paid till now) has been paid of the total course fee of ₹1, 12, 000/-. i.e., about 61% of the fees has been paid though the benefits availed are only about 25% considering the time o[censored]sage. It is clarified that we have received neither tablet nor memory card from Byjus. We are also ready to return the books if required.

In view of the above, we would like to discontinue the course and stop further payments. It is requested to cancel the payment mandate with my bank by 31/10/2022. In any case, I would be instructing my bank to stop further payments in this regard.

This is for your kind information and suitable action.

Tks and Rgds

I tried many time & still continue trying to cancel my subscription from Byju's but they are not responding, I talked with support team but they every time said that your complain is filed already & I am arranging call back form higher authority of Byju's & ur problem will be resolve soon but i never got call from Byju's for cancellation.
They continuously deducting the Installment (EMI) from my account .
So i don't want to continue with Byju's

Respected Sir/Madam,

I am Akshara's parent. My kid had been Byjus student for 4th and 5th grade, we did not find Byjus useful. My daughter's grades had come down very badly. We had decided not to buy Byjus again. But Byjus representative promised that a different method will be used for 6th grade which will improve my kid's grades. But my kid's grades have come down again. My daughter is not finding Byjus beneficial for her studies. Hence please stop my Byjus subscription immediately.

I had contacted Mr.Karan, the head of Byjus Tuition Centre, HSR on Saturday 19/11/2022. He informed me that I will be charged till December 3rd week if I cancel subscription now whether I take the services or not. He wants to convince my kid to attend Byjus classes. But my kid is not willing to attend any more classes since Byjus is not helpful in her studies. I agree, whatever charges applicable till December 3rd week to be deducted and refund remaining amount and stop EMI deduction from my account.
I bought Byjus in July 2022

Thanking you
Divya Jyothi

Respected Sir/Madam,

I am Akshara's parent. My kid had been Byjus student for 4th and 5th grade, we did not find Byjus useful. My daughter's grades had come down very badly. We had decided not to buy Byjus again. But Byjus representative promised that a different method will be used for 6th grade which will improve my kid's grades. But my kid's grades have come down again. My daughter is not finding Byjus beneficial for her studies. Hence please stop my Byjus subscription immediately.

I had contacted Mr.Karan, the head of Byjus Tuition Centre, HSR on Saturday 19/11/2022. He informed me that I will be charged till December 3rd week if I cancel subscription now whether I take the services or not. He wants to convince my kid to attend Byjus classes. But my kid is not willing to attend any more classes since Byjus is not helpful in her studies. I agree, whatever charges applicable till December 3rd week to be deducted and refund remaining amount and since stop EMI deduction from my account.
I bought Byjus in July 2022

Thanking you
Divya Jyothi

Team, My son Ayush Nihar Chavan was enrolled in Byjus.
But after 15 days I cancelled as my son didn't find it attractive.

I have a complaint against them is for receiving unwanted unlimited messages, calls and email on my registered mobile number, registered email id.

I have called [protected] their CC number at least 10 times to stop this harassments & every time those executive tells that to wait for 24hrs it will be stopped but still I am receiving every day. Now this is very irritating.

Registered email id:- nihar.[protected]@gmail.com
Student name:- Ayush Nihar Chavan

Request you to take strict action and kindly update on my email id.

I had made payment of Rs. 62021.13/- to Byju's through my credit card (Bank of Baroda) on dated 21th Aug-2022 for subscription. but the same is cancelled by me as per policy and I apply for a refund which was duly approved by Byju's on dated 10th September-2022. They advised Shopse to make payment into my account after transferring funds of Rs.58321.13/-(Transaction Id CMS[protected]) after deducting Rs. 3700/- which I received as cash back. But by mistake, in the cancellation request they mention the amount of Rs. 62021.13/- instead of Rs 58321.13/-.

Due to the above reason, Shopse does not process the refund request . I have been trying to resolve this issue since then but did not get any solution. From both sides I am getting the same answer that the same has to be resolved by others.. I don't understand why byjus is not refunding my money. Very unprofessional behavior from byjus. My registered email id is cameenakshi*****[protected]@gmail.com and my order I'd is SO- [protected].

I had send email to byjus cancellation team to cancel subscription. Since there was no response from their side for cancellation, I have returned the course by my self to their office.
Still there is no response and im getting calls multiple times for paying the emi.
The parcel has reached their Office and I have the images of the receipt for the same.
Kindly do the needful and help me to Cancel the coures and refund as soon as possible.

On Mon, 14 Nov, 2022, 11:11 Support, wrote:
Dear Sir/Ma'am,

Thank you for writing in. We have taken note of your request and will have a call back arranged from the concerned team within 24 hours. For your reference, the request number is 41785801. We request you to please reply to this email for any further queries, or you can also reach us on +91-[protected].

Warm Regards,
Team BYJU’S

[protected] Original Message[protected]
Sent: 11/13/2022, 10:38 PM
To: [protected]@byjus.com
Subject: Re:Cancellation Request for Byjus Course and Loan

Dear Byjus Team,

I have enrolled my child for a Byjus Course for upto class 6 ( i.e. for class 4, 5 & 6 ). Request you to Cancel this Subscription and cancel the loan which has been attached to my given Bank Account.

During the first meeting between your counsellor and we parents, we were
told classes will be in line with the Child's School syllabus, But actually it didn't happen so. My child has teken few online and offline class.
Your online/offline class content and content in the Tablet and School
Syllabus all three are different and not matching. So my child is not comfortable with this Byjus Course.

We have received your Kit on 6 NOV 2022 from your centre Located at Mahavir
Enclave, Palam Dabri Road, South west Delhi. So it is still under your 15 days Trial Period.

We have communicated telephonically many times to your centre Manager,
Counsellor and mentor, but nobody ready to cancel this course. Due to this we are under mental Stress.

Your favourable and timely response will be highly appreciated.

Kindly cancel this Byjus Course Subscription and cancel the loan ASAP, which has been attached to my given Bank Account.

BYJU'S Premium Product Order ID-
SO-[protected]

Thanking you.

Byju senior counseller calls and sells byjus on a recorded call claiming al false promises.

As soon as you buy byjus mentor and team clearly accepts it was a lie and no such facts promises hold true.

after that you have already bought byjus there is no support or customer care channel. you keep on calling and writing there is robotic responses..

No one takes care after you have bought it

On 29 August 2022 I had purchased three year online course from byjus. I had paid 54975 for this course and after one week I had applied for refund due to some reasons. After some mails and calls with byjus, they are agree to refund my money, as I keep the tablet with me which is provided by byjus, so byjus deduct 10000 for that tablet and remaining 44975 will be refunded to me. On 12 oct 2022 byjus initiated the refund to shopse, but after some days shopse told me that they have cancelled my refund due to wrong amount initiated by byjus, then i mailed regarding this matter to byjus but till date I havnt received my money. From last one month I had called and mailed byjus so many times and they replied me that your request is on priority and resolved soon. I don't understand why byjus is not refunding my money. Very unprofessional behavior from byjus. My registered email id is gaurav.[protected]@gmail.com and my order I'd is SO- [protected].

Respected Sir
I, SHIKHA CHANDRA mother of Advik Chandra had taken a Byju's course (Class 6th standard CBSE Board) by Mr Abhishek Mishra on 16th October 2022. They Promised me after teaching of 15 days (Trial period) you can decided to further wanted this course or not. Now my son is not able to understand the pattern of their teaching. So, we asked these people to cancel the course on . I even emailed to cancellation and support team of Byju’s on 28th October 2022 and following them on email so many times but I received a single mail from there side in which they mentioned that the concern person will contact you within 24 hrs but nothing happened. I am just following these people but they are in mute. Everyday my son received a reminder of attending a class by support team even we asked for cancellation of course.

Sir it’s my humble request to you kindly help me out. I got mental harassed because Byju’s team is not cancelling my course and wanted to take rupees 80000/-. I had booked this course through credit card and now my emi is started deducting. It my hard work and honest earning. Sir Kindly Instruct Byju’s team to do the needful and cancel my course and also refund my registration fees. I along with my families will be grateful to you.