BYJU's Complaints & Reviews

I paid Rs.5, 000/- as advance for my 10th-grade son for Byjus Premium Product (Order no. SO [protected]). I was not told that in the case of return/cancellation of the order, it must be done within 15 days of the trial period. The local Sales Person intentionally withheld the information regarding the cancellation, when I asked him the procedure for cancellation when he visited our house for taking the order. He said that `first you use the product and you will not cancel the product, as it will be very helpful to your son'. As my son was not able to cope with his school and Byjus's class, due to stress, he fell sick. As I did not know about the cancellation procedure, I tried to contact the local Sales Person, who gave me the product to cancel the order. As he did not respond well to my calls, I located the local office and went with the product to return to him. He said that it has to be done online. I requested Byjus to cancel the order. But the Company refused to cancel the order, as it was beyond 15 days trial period. The trial period ended on 31/7/2022. I lodged the online cancellation on 7/8/2022. I tried my best to explain to Byjus and Avanse Financial, the valid reason for cancellation but they did not understand and said as per Company's policy, they are unable to cancel the order. Several phone calls and emails went in vain. Instead of cancellation, I received an EMI deduction reminder. As they did not cancel the order, I closed had to close my bank account. I am still getting EMI reminders.

I had miss guided by byjus salesman last year in december in midnight around 10pm and get a signature from me saying its will not apply for loan just for your proof . but after my child was unable to understand online classes.
I requested byjus to cancell my class .
They never cancell and refund my Debit card emi its is active now but no classes provided after 1 month last year .
once byjus team called my and refund me ten thousand rupees.

I have to paid them total 65000 .
Please help

It's not complaint but a query.Yesterday I have paid 1000 rupees fee for registration.But now I am not interested in training So, I asked the counsellor to send back my money he said that it will be not in their hands so I want to know in how many days I will get back my money.please solve my issue

Yesterday I have paid 1000 rupees fee for registration.But I am not interested in training So, I asked counsellor for refund he said that it is not in his hands.its not a complaint but I want to know in how many days money will be sent back.please solve this issue.

After a trial subscription of 15 days I asked the agent of byju to cancel the order but he didn't pick my call. I tried the customer service number to unsubscrib. But the cc executive threw the ball to the agent's court. The cc said the agent will contact me very soon. But after 30 days ( 15 days of lingering) the cc executive refused to cancel my order & tried to convince me to repay the EMIs on time orelse my CIBIL score will lower & no banks would approve any of my loans in future. In order to maintain my CIBIL score I with much difficulty manage to pay the emi. I am now planning to take this matter to consumer court.

Sir please cancel my online class because I am not understanding
sir please cancel my online classes and refund my money

I purchased UPSC Course from Byjus on 29th Nov 2022 .Found very difficult to learn through it.I raised cancellation request on 6th Dec 2022 even before receiving their course material and tablet.I returned the material without even accepting it.Several times spoken with cancellation team senior managers. Explained my issues to 3 senior manager in cancellation team.But no proper response from their side. I want Byjus to quickly process by cancellation process and refund my amount.

Regards

Murugesan
Registered Mobile:[protected]
Byjus Request ID: 42483053
Registered email: k.[protected]@gmail.com

We enrolled our daughter fior 8th Grade course and canceled within 14 days. However, our cancellation request was not registered. We were bombarded with calls and sms to pay up. Guys who follow for emi’s had no manners and talked rudely. Inspite of informing them that we had cancelled enrollment. Finally one representative visited us and told us to pay Rs.8000 and there is no more to pay. He confirmed this through email.
However, to our dismay emi are still deducted. We have been continuously following up for reversal. So far no confirmation received neither response to our follow ups.

We are entitled to receive additional 24 credits where 7th grader was taught 6th grade math syllabus despite complaining.
This issue has been overlooked by BYJU (since Oct. 2021) which resulted in a lot of stress and falling grades for my child. This is one of the worst experiences and services I have ever dealt with.
BYJU should escalate this issue and get it resolved as soon as possible.

My order was approved for cancellation on August 09 2022.Still my account is debited thrice for the bounce charges.
Even after repeated follow up there are false commitment from Byjus. Daily new person answering new new things.
Need immediate refund of the bounce charges.

I have cancelled Byjus course within trial period.
But no one from the team is contacting me about how to return their merchandise and get my money refunded since 9 days.
I want to cancel the course and get my money back.

The below mention mail i wrote to byju for cancellation still i do not get the positive response from byju.

Dear Sir,

I Aman Kumar, Father of Chaitanya Aggarwal wants to inform you that I want to cancel the BYJU programme due to personal reasons. So, Please Cancel It and refund the amount.


With Regards

Aman Kumar
[protected]

We have given the request for cancellation of byju's services for my child within the trail period but they are taking the emi's continuesly from my account and I have given the so much requests for cancellation, I'm really fed up with this company byju's. It was totally money making fraud company and making the fools.Please take appropriate action on this company, however I'll file a case in consumer court with all the proofs

I am Raghavendra . My registered mobile number is [protected].I have cancelled still i am getting calls from your team asking permission to take money. For the one months. So please return back rs 10000.also please ensure not to take again money from our account.(we already send it) my account is blocked sir please rectify my problem

Salespersons enter in school premises and collect parents contact details.

And harass with continues calls.

If do not share residence address, they will chase and get the address and come for counselling.

Escalated to Byju's people for the same they just taken it casually.

I am Nishant Srivastava from Varanasi and took a byjus upsc tab course in September 2022 on emi and paid 5000 but now a days I have no job at all and my father has not been receiving his salary for 8 months.
But Byjus team is not taking their course back after 2 months

I am cancelling my subscription of BYJU. On 25 Nov 22 i received a call from Byjus team to pay Rs. 5000 for processing cancellation case and i have been paid the same. Thereafter i am trying to call daily for update on my cancellation case. but no one reply of response i have wrote so many mail but action, they told me that no EMI will be debited from your account as we are processing the case for cancellation. On 7 Dec Rs. 7083 was debited towards EMI i am socked how it can be happened, but i came to know that BYJUS cheats me and not cancelled my course. I am in deep sorrow.

Request early action against BYJUS staff dealing with such matters.

I want to cancel my child BYJU'S course

I don't want to Byju's course because of bad facilities and Fraud but I call to customer care for cancelling my child BYJU'S course I complaint many times, but no action taken I also say to cancel but no one listen, now going on trial period

order ID: SO-[protected]
Do action fast please
Phone no. [protected]
Email id [protected]@gmail.com

This was not for educational purpose this was just scam you just doing business also think about student's scammer 😡😠

I had made payment of Rs. 74592.97/- to Byju's through my credit card (Induslnd Bank) by third party payment gateway "Shopse" on dated 14th Aug-2022 for subscription but the same is cancelled by me as per policy and I apply for a refund which was duly approved by Byju's on dated 5th September-2022. They advised Shopse to make payment into my account after transferring funds of Rs.70142.98/-(Transaction Id CMS[protected]) dated 30th September-2022 after deducting Rs. 4450/- which I received as cash back. “But by mistake by Byju’s, in the cancellation request they mentioned the amount of Rs. 74592.97/- instead of Rs 70142.98/-“.

Due to the above reason, Shopse does not process the refund request. I have been following with Byju’s to get resolve this issue since then but still I did not get any solution from Byju’s. I have mailed several times to following id's.

[protected]@byjus.com
[protected]@byjus.com
[protected]@byjus.com
apratim.[protected]@byjus.com
amit.[protected]@byjus.com
latha.[protected]@byjus.com

Please have a look of below quote received from “Shopse” third party payment gateway

From: Mizba Firdous
Sent: Wednesday, November 23, 2022 6:57 PM
To: [protected]@live.com ; [protected]@byjus.com ; [protected]@byjus.com
Cc: [protected]@byjus.com ; latha.[protected]@byjus.com ; altaf.[protected]@byjus.com
Subject: Re:Regarding refund of INR 70, 142.98/- against cancellation of "BYJUS subscription"

Ticket No:[protected]

Hi Naresh,

Greetings from Shopse.

Please contact Byju's to initiate the refund for the amount of Rs. 70142.98, as they have initiated for the Rs. 74592.98 so we are not able to process.

Kindly Connect with Byju's for the same.

Regards,
Mizba Firdous
Customer Service Team
[protected]
9:00AM-9:00PM

Dear Sir / Ma'am,

I didn't receipt of the refund of INR 70, 142.98/- against cancellation of "BYJUS subscription" since Sept'22 i have been following.

Due to delay in refund, bank also charges EMI's in every month and now three EMI's has been paid.

Thanks & Regards
Naresh Kumar Pradhan
M: +91-[protected]
+[protected]