BYJU's Complaints & Reviews

Byju senior counseller calls and sells byjus on a recorded call claiming al false promises.

As soon as you buy byjus mentor and team clearly accepts it was a lie and no such facts promises hold true.

after that you have already bought byjus there is no support or customer care channel. you keep on calling and writing there is robotic responses..

No one takes care after you have bought it...

On 29 August 2022 I had purchased three year online course from byjus. I had paid 54975 for this course and after one week I had applied for refund due to some reasons. After some mails and calls with byjus, they are agree to refund my money, as I keep the tablet with me which is provided by byjus, so byjus deduct 10000 for that tablet and remaining 44975 will be refunded to me. On 12 oct 2022 byjus initiated the refund to shopse, but after...

Respected Sir
I, SHIKHA CHANDRA mother of Advik Chandra had taken a Byju's course (Class 6th standard CBSE Board) by Mr Abhishek Mishra on 16th October 2022. They Promised me after teaching of 15 days (Trial period) you can decided to further wanted this course or not. Now my son is not able to understand the pattern of their teaching. So, we asked these people to cancel the course on . I even emailed to cancellation and support team...

Hi,

We have purchased a Byju's Learn Station for my daughter with curriculam of 1 to 5 class in 2021 .

Now, it is not showing Byju's app on Tab, i have been complaining about the same for past many months. Everytime I am asked that Technical team will call back but never receive any call from Technical support team.

It's a high time now....

We took byjus course on 6th of October and after 2 classes we requested for cancellation and we also sent email to byjus through byjus cancellation . I have made several calls and sent several mails for a month now and they are harassing us and saying your cancellation is in process and no money will be deducted but they have deducted EMI on 5 of November . This is illegal and it's our hard earn money. We want our trial money and course money...

I joined the BYJUS online tuition in the month of Aug2022. A counsellor from BYJUS named Nanak Pramanik came to my house and informed me that I could cancel the programme at any point of time if the services were not satisfactory. After 2 months of continuing the subscription I realised that I do not want to continue due to following reason.
1. Class timing offered was not suitable to adapt with our timing.
They are not provided...

I was cheated by byjus team, after taking IAS subscription for one year i didn't get any mentor support, I was harrased by byjus finance people.they called me everyday and irritating and sending lot of msgs...how can I achieve my goal without mental piece...i am trying to cancellation of byjus subscription from last two months but there is no response from their side, , , even I don't have money to pay the EMIs..even I urged the byjus support...

After receiving product, i didn't get any mentor support and support team as well as not supportive after then I decided to cancel the my product and i tried to contact byjus cancellation.but they said gates are closed for cancellation.i already paid 9000 rs...from thelast 2 months I trying to cancel nobody helps me...that finance guys are torturing me...I am unable to pay that EMI amount.i am from below middle class family...how can i pay...

Respected sir
I have joined my son for Tution class through byjus, but before two month back my son Dhairya Thakur suffering for fever and typhoid and says I am not interested to join Tution Classes in future and also say I am not learn through online study. After that I have writing so many email to byjus but byjus say you can not cancel the Tution class. It is not in policy.

Sir it’s my humble request to you kindly...

This is regarding the request letter for cance8 of course and Stoping EMI deduction from my HDFC bank

Two months back i subscribed course for ias from byjus since they explained me "anytime i can Stop this course" After that i realised that such course they are providing is not at all useful for me and last few months onwards I am suffering some health issues.i requested them to stop my subscription.But they are not accepting....

I am Aditya Ankush Namade, I subscribed for byjus ias tablet + online classroom program. But when I subscribed it at that time my family's economic and health condition was good but now I lost my job + crops in farms are wanished due to heavy rains . Also my father I Bitten by snake 2 weeks before it also cost lot of money for hospital. Now sir l am in not condition to pay 1.5lakh for my personal coaching. So I want to cancel my subscription....

I joined the BYJUS IAS coaching programme in the month of November 2021. A counsellor from BYJUS named Rishabh Kumar came to my house and informed me that I could cancel the programme at any point of time if the services were not satisfactory. After 10 months of continuing the subscription I realised that I do not want to continue and have even gotten a job. Now they’re telling me that I cannot cancel. I have even received messages stating...

We have raised a product cancelation request but Byju's is not canceling the product, many times send cancellation requests but still, didn't get any reply from Byju's side.

Request you to cancel our product & do the refund of the EMI paid, as we have sent the request before the 15days trial period.

Byju's course number[protected]...

I purchased NEET program from Australia, paid 81, 000/- and after that Akash Byju said I cannot access this from outside India over Laptop.

I asked for a refund but, even after more than 30 days, Byju's didnt refund my money or not allowing me to access the NEET course either - just took the entire money.

My contact number +[protected]...

Dear sir/ mam,
I purchased BYJUs product with Order ID: BYJSSE[protected] on 8 Oct 2022 for my sister.
Student Name:- Kanika Chaudhary
I canceled this order within 15 days as per BYJUS terms and conditions. After that, I am following up from the customer care & mentor helpline daily, every time they told me we are arranging a call from the cancelation team yet they did not arrange the call till now, after so many days...

We have purchased the course on 8 Oct 2022 and applied for product cancellation within trial period on 19 Oct 2022 . We have been calling support team and mailing support and cancellation team but did not get the resolution of problem. We want full refund and order cancellation on urgent basis....

Sir / ma'am I want to tell you that my child's school timing is changed as there is extra class in my child's school and according to the cbse schedule the class are started from 4:00 pm to 5:55 pm so it's its to get prepared for my child and it takes around 15 minute for my child to come from school to home so i request you to cancel the byjus subscription if the timing of the school would not be changed then I let my child to study in byjus...

Hi Team, I have been following your Customer Care, Cancellation team for more than 3 weeks now and nobody is helping us. Can you look into this case. Let me know if any more details required....

Dear sir/ mam,
I purchased BYJUs premium product with order no: SO-[protected],
student Name:Divyansh
Mobile Number:[protected]
Reason for cancellation: he does not improve his English reading and he does not have an interest for used this product.
So I canceled this order within 15 days (on 15 Oct 2022) as per BYJUS terms and conditions. after that, I took the following from the customer care &...

Hello sir/madam
I have purchased a byjus product (LKG-3) grade for my kid Dhanishka Shri on 20-feb-2022. Order id is SO-[protected] We have paid some dues for the product, we didn't get proper response from mentor side and also due to my child health issue we can't able to continue the subscription.

We requested to cancel the product and got cancelled in August month after so many problems, but still now my ECS...