BYJU's Complaints & Reviews

Hello sir/madam
I have purchased a byjus product (LKG-3) grade for my kid Dhanishka Shri on 20-feb-2022. We have paid some dues for the product, we didn't get proper response from mentor side and also due to my child health issue we can't able to continue the subscription.

We requested to cancel the product and got cancelled in August month after so many problems, but still now my ECS process is not yet stopped. From September to till now my ECS process is active. I have reported about this to mentor but they didn't solve my problem. Financial team also calling and torturing to pay due after cancellation.Due to this I'm facing many
mental problem and financial problems too. Already I have mailed and gave call back request for my problem. I didn't get any help. I want to get my ECS process to stop otherwise I will file case on you

As I above mentioned I took this educational package for my sister in which she is studying in 10th grade as mentioned about company policies I have cancelled course within 15 days but it been almost 2 months that the are not responding hence I have paid my 2 emi ..totally byjus is scamming in name of education ...plz help me out to get my refund...the only number they have provided in website of executives ...but they are stick on to one word called ..they will call at end of the day
India should wake up by this
In the name of education the biggest scam of byjus in India

I purchased a Neet preparation course for my son who is studying 9th grade through a sales person chelladurai who came to my home and gave demo and explanation of the course he forced us to enroll in the course so we took the course by paying Rs 5000/- by initial payment on 25/07/2022 and EMI were arranged for the rest of the amount, EMI deduction started going on still the NEET preparation course for 9th grade is not activated, I contacted the customer care, the customer care executive said that NO neet preparation course is active only acadamic course for 9th and 10 th grade is active, I already purchased two years before when my son was studying 7th std a offline CBSE board academic course( 7th to 10th ) for my son and paid fully. now they are activating the same course which i purchased earlied instead of NEET preparation course, Kindly activate the Aakash byjus Neet foundation course for Grade 9th and 10 else return our money back . registered mobile no [protected]

Sir / maam, maine September ending me apne baccho k liye byjus course liye the, and 10000 rs ka payment b kiya tha.sales person ne mujhe 15 days trial period k liye pay karne k liye kaha tha, aage course enrollment baad me apne choice se karne kaha.us time usne hame loan, emi inke baarw me kuch b nai bataya.within 5days hame tab, books mil gaye.but ham logo ko classesme problem hone lagi, .maine course nai lene ka decision liya, call kar ke unse refund k liye kaha.maine trial period k 6th day hi call kiya
unhone meri complaint resolve karne k badly hame force kiya course buy karne k liye.kai baar call karne k baad b mujhe rply nai diya gaya fake promises kiye gaye. in October month, unke manager ka call aaya regarding payment of course, ie, 150000 for 3 yrs(for grade 4th and 6th).unhone hame emi pay karne k liye kaha, 10000rs dene se b mana kar diya..meri unse argument hone k baad unhone refund se mana kar diya.
trail period se hum log complete 1 month tak unko call karte rahe, but koi response nai aaya.f
few days before, unki manager ms.manasvi natesh, ne call pe kaha k wo Hume refund to nai karegi, but hamare pass opition hai k hum 1 tablet rakh le aur 2 sd cards, 1 tablet return kar de, fir wo remaining 150000 ka course b cancel kar degi .kaafi argument k baad b unhone refund se mana kar diya, aur promise kiya k wo hamara corse cancel kar degi
sd cards, 1 tablet maine 29th Oct, 2022 ko courier kar diya.but abhi b hame classes k notifications mil rahe hai which clearly shows k hamare course k cancellation nai hui hai.
pls pls help me .
attached:
1)copy of courier receipt
2)submission form of byjus
3)emails written to byjus
4)whatapp msg regarding payment of 10000
pls help me in resolving this problem.

As I above mentioned I took this educational package for my sister in which she is studying in 10th grade as mentioned about company policies I have cancelled course within 15 days but it been almost 2 months that the are not responding hence I have paid my 2 emi ..totally byjus is scamming in name of education ...plz help me out to get my refund

On 24th Sep'22 a Byjus executive visited our home to discuss about their study plans. He guaranteed for 15 days money refund, in case you don't want to go with Byjus. On his words I have paid 10000 rs to Byjus link and then the remaining amount he wanted me to pay through EMI, I asked why you are taking the full amount now, however I did the registration and wanted to give a try first, on this he said that it is the process and after completing the process you will get the tablet and if you do not want to continue, you can return the study material and tablet and your full amount will be refunded, if you E-mail us within 15 days.

He wanted to apply for loan through an application, however when I installed that application, I saw the people reviews and the reviews was too bad and then I denied to apply for loan and then he said ok take your time and let me know your decision if you want to continue or not, if no, then I will refund your money within 15 days. On the same day we made our mind not to continue with Byjus, I have E-mailed the same to him and customer care of Byjus.

He confirmed me on whats app, that your refund has been initiated and you will get the refund before 15 days. Since then I am following up with through phone and E-mail. Also I have received calls from Byjus customer care that you have only two options to choose either tablet or continue with course, as you have not used our course and she wanted to let her know at that moment only, I denied to opt any option because I want money back which I have paid, upon this I call the executive that I was called to opt from the stated option, he said you don't have to choose any of the option which you don't want, you will get your refund back, they are provoking you to purchase the course ( I have voice recording of the same), even he took several follow ups on the E-mail for my refund but with no response. And now he stopped replying to my phone.

Please help me to get my refund back.

Hy, I had purchased an online course for class 9th on September 2022. But now I want to return the course because student is not able to continue as he is feeling more comfortable in offline study than online course. So i want to return the course as soon as possible. I had already mailed and called you many times but every time you used to say that you will reply back in 24 hours or in this time, but nothing is happening. Please initiate my return request as soon as possible because it is already too late and we can't even pay money further because of some personal reasons, so please initiate the request as soon as possible.

I was purchased the product on 4th October 2022 Mohd. Imran
Student name - Shaiz Imran
Application ( [protected] ) or saler person will not contact for us . I send tha mail for byjus support team for refunding the amount and cancel my product but one of tha person mr .. contact but they doesn't give any clear response and they say refund is not possible because you will not given tha proper reason for cancellations . When I purchased tha product I will pay Rs- 5000 and now in July I will pay Rs- 4417 per month emi . Now I doesn't want tha product because they will not give proper response from her counselor he was say me if you do your kyc then after automatically cancel you product now it's 17 October still my courses not cancel and my refund not given

We got our daughter's enrollment cancelled from byjus within 15 days from the start of enrollment. It's been more than 2 months now but there is no update on the refund amount. I have been calling byjus customer care every week to know about the refund status and everytime I get same answer that it is in process. They took sl mm ost a month just to confirm that the study material and tab, which infact we submitted the same day we asked for cancellation.

Then after many calls i got a mail from byjus asking for bank details and I filled up that form. Even after filling up form i had to wait for a month and i again called the customer care and the answer was same, "We are waiting for study material and tab to be returned. It will take time to refund ". After 1.5 months i came to know that I have to share my bank details, which i had already shared well before. Even after sharing the details customer care is not able to confirm me on any date when the refund will happen.

I am not sure if I will ever get the refund or not. Infact I have paid 3 installments even after my cancellation and not attending any classes.

Could you please help me with an address where I can send legal notice to byjus. I don't see any other hope now.

Student name: itte venkata sai vivek
registered number:[protected]
class: 8th
WE DIDN'T GET A CALL FROM SENIOR MANAGER REGARDING CANCELLATION.
we are daily sending mails to all the byju's team, please cancel our course because as our child was not interested and have internet issues .so please understand cancel our course.

daily we call to customer support and speak nearly 2 hours.but every one said that i will get a call back with in 8 pm today itself but from last 25 days, i never get a call.

payment mode _G pay_ref id-BYJGP[protected]_amt-17000
order id:SO-[protected]

I purchased the educational programme on 20 sep 2022 . My child attend one week class but he was not comfortable that class so I decided to cancel immediately I informed my councellor as he already told me you have not comfortable this class please inform me I will cancell don't worry . So I trust him and informed but he not ready to do any procedure and told me to you attend next one week class you have time to cancel. Lastly after 15 days he gave a email id to cancel [protected]@byju's.com . I send email immediately but they replied your time is over not possible to cancel.Then They gave another option you can choose tablet learning program and cancel Byju's think and learning program online class. Finally I agree that and they said your Total loan amount is 40000 so your emi will be change 2200 something. Ok I waiting till this date they didn't clear my emi .I called customer care number and try to contact responsible person they didn't call back .My emi date is 5 November so I wanted to clear this quickly.please help anyone

Highly unsatisfied with the marketing professionals of Biju's. They just mint money to make there numbers and achieve sales target & not picking the calls after that..

We had very clearly mentioned the slot 4.30 to 5.30 pm that we were looking for our daughter, initially they said the slot is available . how ever after making the full payment they are least bothered to pick the call and have given her some odd timings 9 pm to 10 pm and they are forcing us to accept this time which is just not acceptable. hence requesting Biju's to refund the full payment made

Below are the details

Student Name : Ameena Zaira
registered mobile number : [protected]
registered email id - Altafahamed.[protected]@gmail, com

SD card is not working for CBSE 9th and 10 class.

Order ID: SO-[protected]
Wanted to bring it to your notice that Byju's is portraying unfair practices and they are not delivering on the promises made at the time of sales. I had reached out to the cancellations team within 15 days of purchase as I was not satisfied with the quality of coaching and support.

The cancellation team is unresponsive and gives vague answers when a customer calls. The pricing is aimed at fleecing the customer and showing the student grades low and reduces self-esteem at the time of purchase.

Request them to reach on [protected] for further details. Thanks

Dear Sir/ Madam,

EMI Deducted two times from Byjus, past 3 days i connecting with region pursavakkam office- No proper response.
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PAYMENT SUCCESSFUL: Dear V.Prabhu .. installment of INR 4500 towards BYJUSSUBSCRIBE Loan [protected] for BYJU'S Product is processed successfully on 07/10/2022 from your HDFC BANK A/c ending with 7664. For any queries, contact our team at[protected] from Monday to Sunday between 9.00 AM to 9.00 PM. Regards BYJUSSUBSCRIBE
[protected]
INR 13514.00 debited to HDFC Bank A/C No XXXXXXXXXX7664 towards ABFLBIJU / [protected] with UMRN HDFC[protected]
[protected]
Since my account balance zero, not sure why two times EMI credited, take quicks action and return the 13514 today .
Thanks and regards
Prabhu. V

My son name is nallabothula Yugendhar
He have taken subscription with Byju's and product delivered. Whenever we felt like it's not working, and we informed to Byju's for cancellation We did number of follow-up calls but no response till and it's not resolved yet, and mentor Manish he is talking rude and while talking they will talk nicely and comes to cancellation talking rude and telling what ever you want do like that talking please do needful... I need help... Please do needful

We had been contacted for a Scholarship programme from Byjus and had opted for learning programme. We had written to [protected]@byjus.com within 15 days of opting for it on Oct 5th. Even after mutiple follow ups we are not receiving any calls. On oct 14th we had received a call from Senior Manager Kiran kumar and had spoken with him for 30 mins and clearly communicated that we wanted to return the materials and proceed with the cancellation. He had mentioned that Byju's Field engineer will give a call back within 48 hours to proceed with the cancellation process further but we have never received anycalls from that time onwards. We are following up mutiple times in a day to just hear from Customer care that will get a call back within 8 pm on the same day. The student councellor who came for initial session was not picking any calls. How long will Byju's team take to resolve this?

The course punched by Byju’s (for 6-7-8) is different from one bought (7/8/9) . They could not fixed in almost one month, didn’t send the purchased Tab abd SD card. Did not do any class for 7th grade ever.

Now even after cancellation request sent formally to emIl, not closed the course or money refunded.

Student Name : Tanushka Bhaumik
Grade : 7
Order ID : SO-[protected]
Registered mobile : [protected]

I have taken subscription with Byju's on Sep 3rd, 2022, and product delivered on Sep 7th, 2022, by giving 2 weeks trail basis. Whenever we felt like it's not working, and we informed to Byju's for cancellation on Sep 21st, 2022. We did number of follow-up mails and calls but no response till and it's not resolved yet, please do needful.

I canceled my subscription plan in the last week only after making multiple calls to customer care.
After one week got a call from Krishna Kumar(Praveen) to process the cancellation request.

As per the discussion received in an email from Byjus, it is clearly mentioned if someone cancels a plan during the trial period, no extra amount will be charged, today Krishna Kumar called me and asked for bank details to transfer deducted amount. As per discussion with Hemanth, EMI transactions will be canceled automatically and no charges are applicable but as per Krishna Kumar, if you have paid the amount via RazarPay, we won't be having the option to cancel that EMI transaction. So If I ask my credit card bank(Axis) for the cancellation, they will charge foreclosure charges to me. Who is going to pay those charges? I don't want to pay a single rupee or any foreclosure charges. If they will charge anything, Byju's has to take care of such things. Krishna Kumar is also asking me to courier that product to the Banglore head office, so I won't be doing anything like that, as per conversation with Hemanth, it is your responsibility to take that product from me.