BYJU's Complaints & Reviews

Dear Aakash BYJUS..

I have joined my son in Aakash BYJUS a month and half ago…till now books not send…you took the money and not bothering at all…

Your customer care services are pathetic…they will hang up our calls without solving the issues…

Mentor by name only…Berber her/his number…we can reach…

There is no one is there to contact…

Sometimes…people will call with fake promises…will provide unreachable mobile numbers…

You have collected 88000₹…

Moreover ur useless institution water our valuable time..

We are asking to solve this issue soon.

I registered my son for Byju’s classes in June and paid 5k + 90k. Made numerous requests via email and customer care to cancel membership & refund the amount upon dissatisfied with quality of classes. No response till now from almost last 2 months. Urging you to refund ASAP

I have raised a cancellation request to BYJU's with in 15 days.
BYJUs has made all false promises and none of the promises has been met.

The request number is: 38133436

We want to cancel Byju's subscription on an immediate basis due to
following reasons:
1) The online classes assigned are not the correct classes and those are
some old running batches with doubt sessions, and it's a complete waste
of time for the student to attend these without actual class.
2) While joining made promises that the whole syllabus will be covered
starting from first regardless of joining date, but now things seem
different.
3) When reaching CustCare / Mentor getting different types of answers each
time and no one knows correct information and just managing the things
instead of being sincere.

*Overall we are not at all happy the way things are happening and lost
complete trust in Byjus that at least things will get corrected. So instead
of wasting our time, I want to cancel Byju's subscription before 15 days,
as Byju's promised that full refund will be provided upon cancellation.*

Hello Team/Meena,

After 9 months you are telling me my request will be closed, how it's possible, only you have done EMI for 12 to 24 months and still have not received any mail of what you promised...

Am asking direct questions to you, every day I am calling & sending mails to the cancellation team of cancellation, these days what they are doing.

It's totally irresponsible of your's and when I am trying to speak about my issues, the team will disconnect my calls with no manners.

Do my cancellation request as soon as possible and other ways will go for other sides to close my issues.

We enroll our ward for three years course of BYJU's on Sunday i.e. 11/09/2022 at night and due to family medical emergency we dropped the plan and informed the same to BYJU'S through their mail id ([protected]@byjus.com, [protected]@byjus.com and customer care number [protected]), .we didn't received any acknowledgement from them regarding order cancellation and payment refund. Everytime we call them, executive states that they will arrange call back from senior authority, I didn't received such call, once I get call back from executive only he also said that will arrange call back soon.
Within 3 days BYJU's harassed a lot to us they don't give proper reply, counsellor cum sales executive disappeared after payment, he didn't respond to our calls.
Being middle class family we are shocked and frustrated as we pay total Rs. 52000/- (Rs.5000/- by Gpay and Rs.47000/- by Credit Card which will be later converted into EMI) Due to medical emergency in family we couldn't afford the course expenses, so we cancel the plan immediately by thinking that if order gets cancelled at initial stage it will be easy to get payment refund but all in vein.
After stating complete story to customer care they didn't show courtesy to acknowledge us.
This is our hard earned money. Please we requesting you to help us out.

I am taken educational subscription by off line with byju's employee name Gyanendra Tripathi on dated 28.08.2022 with registration fee amount Rs. 5000.00 and balance amount 68000.00 processed through loan.
He told me if you are not like my subscription within 15 days you can cancel and refund your amount.

I am mailed to byju's website ([protected]@byjus.com) for cancellation of registration / subscription on 03.09.2022. but no response after daily followup.
I am also filed complained on byju's complaint section and generated Request ID: 38272214 on dated 11.09.2022 still no responce.

Myself Om Prakash Shaw I want to say that I will registered a cancel email or call reason counseller say me that the company offers me Rs 10000 full course and he convince that I will pay 5000 as a down payment and I will pay but then he say that you verify a loan verification as 67000 then he say you cancel this course so I registered my case in 30 july 2022 since today my course is couldn't cancel please help me because my father have kidney problems because my father have 1 kidney it is very rare case. So, please help me Indian government

We have paid Rs. 63000 for Learing Course but atthe time of taking course the counselor Mr. Urvishkumar Soni has promised that in any case if student do not understand the course or if we do not want to cointune the course than within 15 days we can make the cencellation request and claim the refund for the amount paid.This also has been written in the email provided my Mr. Urvishkumar Soni that within 15 days of observation period we can...

Hi

I want to cancel my son Hridhan's trial class of Byju's.

When your councilors Vashimbhai and Brijrajbhai came to our house, they told us that you can do Byju's trial class for 15 days, but for that you have to deposit 5000 rupees first, only then the trial class will start and after 15 days you have to cancel. If you want to do it, you can do it and if you want to continue the class, you have to take a loan. So we approved for the trial class and they did the procedure of the trial class at our home and also told them that I will call you daily via Whatsapp and solve any problem you have etc... But after started the trial class no one called us or consulted with us. So we are not satisfied with what they said so we want to cancel the trial class of our son. But we could not have any contact number of vashimbhai and brijrajbhai we contacted the customer care of byjus.

In addition, we have talked to different mentors on the phone in Byjus customer care to ask about the cancellation process and they also told us that we will process the cancellation as per your request. After that When we called the customer care to ask whether canceled the trial class and the loan? they said that you have not given approval for the trial class but have done the registration class, we were very shocked. But as we do not have the phone numbers of Vashimbhai and Brijrajbhai, we could not talk about this. Thenafter Vashimbhai contacted us and said that first of all we will cancel your trial class and loan only after you approve the loan, your trial class will not be canceled until then. According to Vashimbhai and others, we have approved the loan but till date no loan or class has been cancelled. And from the month of October we have EMI. will start, so we request you to cancel our process as soon as possible.

So I request you to cancel our loan and class otherwise I will take legal action against you.

I paid full upfront payment for 3 years for my son and 5 years for my daughter. The payment made on 23rd Aug 2022. Till now i don't get any communication regarding the tab delivery. I did multiple followups and the customer service is saying they don't have much knowledge on why the order is not processed.
Need immediate intervention

I am Aritraa Banerjee, a student of class-6. 2 months back, The employee of Byju's came to my house named Mr.Anubhav Roy and Mr.Swaraj Ghosh. He made my parents sign in some papers and which also consist of some loan papers and made us join in Byju's. Then I received a broken tab. I applied for refund of tab and for cancelling the Byju's contract within 15 days.But they ignored there 15 days refund policy of tab. They also didn't cancel my contract. The apps were also not functioning properly. They didn’t provide us sufficient service as the employee said.
The loan company is threatning us and also the emi was taken.Kindly cancel the contract so that the loan company doesn't threat us anymore.

I am not interested in online classes so please cancel my course and refend my money

Almost from 8 months I am keeping on complaint about charger, still it is not resolved.

Byjus is a fraud team company. Their complete team always do fake commitments. I was take a trial package for 15 days for online classes for my daughter who read in 4th class SCR Public School. On Counseling time counselor was told me that if within 15 days we don't like their products then complete package will be cancel and complete money will be refund. But after join online classes me and my daughter found that it is totally wastage product for us. After use approx. one week I mark a complaint mail to company's cancellation team for complete cancel and refund my money on daily basis from one week I mark a reminder mail for same but they have not give any response after two week their manager call me that complete package can't be cancel its not possible. He was trying forcefully that we must use their product.

I have paid 13000 for online classes, my son attended the class only one session. They told we can take through laptop but it was not working. My But my son told the classes are not worth but just read out of videos already provided, I gave the request within 15 days. They asked me to send bank details several times but still they didnot send out the money. They are cheaters

I mailed a complaint about the cancellation within 15 days of course because we are not financially capable but now they are not responding and just giving reason that we cannot cancel we can just reduce the course limit and loan

It's been 2 months since we have reporting them to cancel it but they are just neglating. I don't know how good u people teach but when a student is not interested u cannot make him to sit and force him. And either way u people are not cancelling. So I have decided file a case on your company.

I am Lavanya Balachandar from Hyderabad. My daughter was on trial classes but on fourth day I raised for cancellation. But till now there is no call or response from their side. My immediate request is to give a stop payment to EMI department and process my initial amount plus penalty charges that was debited from my account.

My father brought byjus which was sold by a seller for my sister without even telling me now he is in a debt of the loan and the service which we don't use it's been one month and we are not in the financial condition to pay it. I want to stop their service and want refund and stop the amount being deducted

I am not feeling better while studying online classes and not understanding the things which are being taught in the class so I request you to cancel my course