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BYJU's Complaints & Reviews

byjus.com
1.7
Updated: Jun 19, 2025
Complaints 4200
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Unresolved
2771
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BYJU's reviews & complaints page 32

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A
Ankush soni aw
Aug 27, 2022
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No one in byjus help me to cancel my ofline course and also not refund my money back
BYJU's customer support has been notified about the posted complaint.
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    G
    gurmeet2779
    Aug 26, 2022
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    I have emailed Byjus several times to request the cancellation of my enrollment because my child was unable to comprehend the material and also did not show any interest in going to the class there is a decrement in my child's marks instead of an increment. I have contacted Byjus regarding this numerous times by phone and mail, but they never get back to me to cancel the enrollment.
    I am paying EMI for things I have not used, and I am extremely frustrated by everything.
    +1 photos
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      N
      Nethra P
      Aug 26, 2022
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      Address: Avalahalli Bangalore 560026

      Hi Team,
      We have enrolled Byjus course for 4th 5th 6th standard package . Initial days as they said "mentor will help the kids. And the guide"
      Now in 5th Std they are not evening checking the kids what kid is studying.
      Currently my finical status is low - So I am asking them refund or Stop my emi payment as we are not interested to proceed further and similarly they are not interested to know what kid is studying but they are not cancelling it and not refunding money ...

      I have almost paid for 66000 Rupees but no use.
      Please help me in this ...
      BYJU's customer support has been notified about the posted complaint.
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        S
        Sanjeevgisi
        Aug 26, 2022
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        Website: Byjus.com

        Many time I have mailed Byjus for cancellation of my enrollment because my child was unable to understand the things and also she was not take interest to attend the class. Many time I have called and mailed to Byjus regarding this but they are not responding to cancel the enrollment.
        I am very much frustrated with all of this I am also paying emi for the things which I have not used.
        Below are the details registration details in Byjus
        SO-[protected] (24-May-2022)
        My email ID. [protected]@gmail.com
        BYJU's customer support has been notified about the posted complaint.
        Aug 31, 2022
        Updated by Sanjeevgisi         They denied to cancelled the enrollment.
        Oct 23, 2022
        Updated by Sanjeevgisi         Still I didn't get any response from Byjus.What to do please let me suggest.
        View replies
        Did you got Refund - Even I have the same issues?
        Reply
        Sanjeevgisi's [Complaint's author] reply, Oct 23, 2022
        No
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          N
          Nathu lal patel
          Aug 26, 2022
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          Address: Ghadmala Kanba

          I have purchase byju's course for rajasthan board now it provide CBSE board so that I like to cancelled this course but no one ready to calcelled I have tried to many time but no one response about this problem
          So that please make sure me that cancelled and refund my amount immediately.
          Regarding
          Geet Patel D /0 Nathulal Patel
          Mobile no. [protected]
          BYJU's customer support has been notified about the posted complaint.
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            S
            Shaiffee Gupta
            Aug 25, 2022
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            I had purchased 4 year Byju's program 2 months back being told that it'll work in Canada also. The sales agent was Mr. Akhand Singh.

            But even after 2months the classes link is not working and I was told a month ago that they would refund my money.

            Its been a month and I have still not received my money. I am mailing their support team every 3rd day but I just get the automated reply. No one is contacting me personally.

            Can you please help me get my refund.
            BYJU's customer support has been notified about the posted complaint.
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              M
              masala indira
              Aug 25, 2022
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              Address: bhimavaram

              Sir,
              I have received call from your staff for joining of my kid to your institute. I was accepting for demo on 9.00 am on sunday i.e.21.08.2022. at that time I dint lift my mobile as my child has admitted to my hospital. to day i have received call from your staff during my office hours and used unparliamentary language and send abusing messages to my mobile. please dont repeate it sir.

              caller details as below

              chandu D- [protected]

              Thanks and regards

              Rajasekhar
              +1 photos
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                K
                Kumkum Goel
                from LUDHIANA, Punjab
                Aug 25, 2022
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                Resolved

                Address: BYJU’S Support Team, BYJU'S IndoSpace Logistics Complex Bommasandra Address: Plot Nos. 183 to 187 & 254 to, 258, Bommasandra Jigani Link Rd, Bommasand

                Byju's Byjus Cancel the Subscription and refund the Money---AASTHA-CLASS-9TH

                BYJU'S is doing the unethical and unprofessional practices.

                on the previous complaint on the same platform, they have refunded the amount of Rs 32424/- out of total money Rs 42424/-
                Rs 10, 000 is still pending from there side. Promise to pay after receiving the TAB.

                I have already sending back the TAB through Blue Dart Airway Bill number [protected] and same was received on 11th July-22. No revert on mails after that, Mails enclosed for your reference.

                Waiting for your revert

                Regards
                Kumkum
                [protected]
                Aug 29, 2022
                Complaint marked as Resolved 
                still Rs 10, 000 is pending
                BYJU's customer support has been notified about the posted complaint.
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                  A
                  [email protected]
                  Aug 24, 2022
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                  We have applied for refund as per Byjus policy but they are not responding with any confirmation to refund our money
                  BYJU's customer support has been notified about the posted complaint.
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                    R
                    Ranjit Umakanthan
                    Aug 24, 2022
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                    Website: byjus.com

                    We agreed to try the trial period of time for a month Byjus subscription for my son 8th standard. With in the period of trial time we decided to cancel the subscription but byjus does not showing interest to cancel and keep giving counselling for us and dragging and irritating to asking again and again "what is the reason for the cancellation?". It is just killing our time and getting more irritation to answer everyone about the same reason and at the end not cancelling the subscription till now.
                    BYJU's customer support has been notified about the posted complaint.
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                      K
                      K Soniya Begum
                      Aug 24, 2022
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                      Address: I don't know

                      My name k Soniya Begum I want to cancel my registration of tab Learning course from byjus of amount 5000 which I have paid. Please help me to get refund
                      +1 photos
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                      my registration has not cancelled, they also approved the loan by me but the now the byjus Counsellor jyoti rawat is not attending my call and please help me.
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                        P
                        Pradeep Asnani
                        Aug 22, 2022
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                        My self pradeep asnani, I have brought 3 years course from Bujha. The study material received on 4/6/2021. according to terms and conditions, I have requested for cancellation of program and refund of fee with in 15 days. The mail was sent on 14/6/2021. Byjus authority has not cancelled program and not refunded the amount till date. Many executives call me in this regard but solution of my grievances has not been addressed and solution not provided.
                        BYJU's customer support has been notified about the posted complaint.
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                          K
                          Kavi_P
                          from Mumbai, Maharashtra
                          Aug 22, 2022
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                          Address: Bangalore

                          This is in continuation to my various mails and whats app messages to the education counselor and customer service of Byjus.

                          They have expressed that they will not be refunding the amount, instead they have come with an alternate solution.

                          Till date there is no action on the solution they have given. Neither have i received the syllabus not the refund amount.

                          This is a very embarrassing situation from an organisation like BYJUS.
                          BYJU's customer support has been notified about the posted complaint.
                          Sep 05, 2022
                          Updated by Kavi_P                           Still waiting for the alternate option suggested by Byjus. not yet received any call for the same. it is 15 days since they had promised a TLP for my daughter and an independent monitor (as per syllabus was not in sync with that taught at Byjus)
                          We are already in the end of the first term where the exams will start in a month...
                          Or is it only after we put customer complaints, that Byjus' responds?????
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                            A
                            Adipta 1
                            Aug 21, 2022
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                            I want to cancel my education loan for my economic problems and dissatisfaction. My child didn't like this products and they're not cancelling my products and they're not responding to my problems. They gave a trial of 15 days we connected with them within this period but they're not concerned about it
                            BYJU's customer support has been notified about the posted complaint.
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                              P
                              Pinkulalita
                              from Sitamarhi, Bihar
                              Aug 21, 2022
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                              Address: BYJU’S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta Main Road, Bengaluru, Karnataka, India.
                              Website: Byjus.com

                              20 Aug 22 ko maine apne bache ke lye Byjus se class 5 ka ek product purchased kiya but woh product muje acha nahi laga toh maine 2 ghante baad product cancel ke lye Byjus ko [protected]@byjus.com par mail Kiya aur muje byjus se reply bhi aya mera request number 37413087. Aaj yaani 21 Aug 22 ko maine byjus ke customer care Mai bhi call kiya uske regarding but fruitful reply nahi mila uske baad ek byjus ke mentor Piyush ne muje [protected] se call kiya aur maine unko bhi cancellation regarding aur refund amount issue discussion kiya, woh baar baar muje force kar raha tha ki product cancel nahi hota hai aur ye keh kar phone rakh diya ki main aapka phone senior manager se arranged karwa dunga baad main
                              +2 photos
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                                R
                                rahul pv
                                Aug 21, 2022
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                                I have not yet received my salary for working in Byjus as BDT. It was said that it will be credited on or before 20th Aug but still nothing. Even after sending several mail there was no response from them. What should I do now.
                                BYJU's customer support has been notified about the posted complaint.
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                                  A
                                  Arpan Hazra
                                  Aug 20, 2022
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                                  Address: Bangalore

                                  I have purchased a course for my younger brother, but after taking 2 classes he did not feel okay with the course. Soon after, within 15 days from the delivery of their first item, on 2nd August I have requested for cancellation. Since then I am just receiving multiple calls from multiple departments but not getting the money back.

                                  This is pure harassment. I want my money back as soon as possible.
                                  BYJU's customer support has been notified about the posted complaint.
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                                    G
                                    Greesan es
                                    from Tiruchirappalli, Tamil Nadu
                                    Aug 20, 2022
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                                    I have canceled studying in Byjus.
                                    We did not use .Stop the EMI
                                    And refund the amount rs 2000
                                    BYJU's customer support has been notified about the posted complaint.
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                                      B
                                      bibijan
                                      from Bengaluru, Karnataka
                                      Aug 20, 2022
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                                      Requested for registration cancellation and not getting any proper response even after multiple mails and multiple calls to helpline. It's been 50 days now I have raised the complaint but no proper response from byjus and amount got debitted without any prior notification. The lady who did registration is not responding even when tried to call. I need an immediate response from byjus to confirm my registration cancellation.

                                      Each time they will tell to wait for 24hrs and will get call back. But no response from them yet and it's really very annoying.
                                      BYJU's customer support has been notified about the posted complaint.
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                                        P
                                        Prakash Dang
                                        from Cuttack, Odisha
                                        Aug 20, 2022
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                                        Dear sir I have purchase a course from byjus, due to medical issue in my family, I have raise a mail to cancel my purchase and refund . This is done as per company policy within the 15 Days .
                                        Company share with me a request I'd 36039369. But still now not cancel confirmation given by company. Kindly help to resolve my issue as soon as posible.
                                        BYJU's customer support has been notified about the posted complaint.
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