BYJU's Complaints & Reviews

Out of the total money of Rs 42424/- ony Rs 32424/- is received.
Rs 10, 000 us still pending.
As per the discussion with your team the remaining amount of rs10000 will be refunded after the receipt of TAB.
refund the remaining amount of Rs 10000 out of total amount Rs 42424/-.

This is Shakti.I had taken a subscription for my daughter for 3 years (lkg, ukg, standard1) for 60k.I had done payment through credit cards (5K + 55K).I took this subscription from a sales person who had visited my house.Honestly speaking i took this wrongly as daughter is just 4.5 years old and she was already having some health issues in eyes and body.So I thought to cancel and so i sent mail to the customer care for cancellation.In a day/two i got call from their team and they started arguing with me like why i cancelled.I tried to explain them but they were not listening atall.
Only lady called 'Anshu' from their team had called and she was arguing like anything.She asked me to give medical proof and she told at last if can not give medical proof then she will not cancel it.
I have called multiple times to the customer care and even i have sent mail to them, every time find people are so rude, they do not listen anything.Their simple agenda is NOT to return money.I am wondering what to do with these guys who do not listen anything and they do not have any respect for customers.Even I tried to call the person who had sold the subscription, he told like he can not help anything as I am cancelling .I feel so helpless now.

On 15 July it was my birthday but I did not get the birthday gift. I searched on Youtube and Google to confirm whether we get the gift or not and when I saw the results, it showed a student got the gift which was from the year 2022. Even my classmate got his gift. I request Byju's to send my gift.

I have order from Akash Byju website the tablet program sd card, upon completion payment receipt and order confirmation was send to my email. But even after 25 days no news regarding order status, tracking number, etc. has been provided to me. I have called the customer care numerous times and they are useless in resolving my problem. i have already paid a huge amount of money and i have never been so frustrated ordering something from the internet. If not resolved soon I plan of taking legal action. Very bad experience ordering from such a reputed company.

Dear Sir,
We had taken Byju's subscription for my son (Class -7). We were living in Aligarh, we had taken this subscription from Aligarh Byju's tuition center.
Due to some family reasons, we shifted to Lucknow. This we informed the Byju's tuition center in Aligarh. They assured us that we would also get the same support and care in Lucknow.
When we finalized our residence (Asiyamau, Rajajipuram) in Lucknow, we came to know that Byju's tuition centers would be very far from our residence, and it would be very difficult for my son to go to the center and for my wife to drop him to the center leaving three kids at home in a new city to us.
We informed verbally all these to Byju's tuition center in Aligarh (Shubham Maheshwari & Faraz) on[protected]. They assured us that we will be provided a free cab for the pick and drop of my son.
When we coordinated with Byju's tuition center in Lucknow (Sapna-[protected]) on[protected] she assured us that she will confirm with the center manager and inform us regarding the free cab facility for pick and drop. Then on[protected], she replied back that they will not provide the free cab.
After all this, it was very difficult for us to continue with our subscription, as my son will not be able to go to the center which was our main concern at the time of admission.
So we decided to cancel our subscription and called to customer care number ([protected]) on[protected]. Then Miss Shewali saikia called us and convinced us to continue the subscription with some added benefits (Which are a change of Board from CBSE to ICSE and restructuring & rescheduling of EMI of our loan as per the new discount given by her).
We accepted her offer on[protected], and since then we are waiting for her to comply with the promises and changes she made. I wrote several emails but neither did she replies back on the email nor resolve the issue of changing the education board and loan EMI.
Now almost a month passed and our issues are not resolved, it made us disappointed a lot and we don't want to continue.
Hereby I am requesting that please cancel our subscription and provide us a full refund.

Thanks & Regards

Mohammad Ather Siddiqui
Father of:
Mohammad Abdallah Ather Siddiqui

No one in byjus help me to cancel my ofline course and also not refund my money back

I have emailed Byjus several times to request the cancellation of my enrollment because my child was unable to comprehend the material and also did not show any interest in going to the class there is a decrement in my child's marks instead of an increment. I have contacted Byjus regarding this numerous times by phone and mail, but they never get back to me to cancel the enrollment.
I am paying EMI for things I have not used, and I am extremely frustrated by everything.

Hi Team,
We have enrolled Byjus course for 4th 5th 6th standard package . Initial days as they said "mentor will help the kids. And the guide"
Now in 5th Std they are not evening checking the kids what kid is studying.
Currently my finical status is low - So I am asking them refund or Stop my emi payment as we are not interested to proceed further and similarly they are not interested to know what kid is studying but they are not cancelling it and not refunding money ...

I have almost paid for 66000 Rupees but no use.
Please help me in this ...

Many time I have mailed Byjus for cancellation of my enrollment because my child was unable to understand the things and also she was not take interest to attend the class. Many time I have called and mailed to Byjus regarding this but they are not responding to cancel the enrollment.
I am very much frustrated with all of this I am also paying emi for the things which I have not used.
Below are the details registration details in Byjus
SO-[protected] (24-May-2022)
My email ID. [protected]@gmail.com

I have purchase byju's course for rajasthan board now it provide CBSE board so that I like to cancelled this course but no one ready to calcelled I have tried to many time but no one response about this problem
So that please make sure me that cancelled and refund my amount immediately.
Regarding
Geet Patel D /0 Nathulal Patel
Mobile no. [protected]

I had purchased 4 year Byju's program 2 months back being told that it'll work in Canada also. The sales agent was Mr. Akhand Singh.

But even after 2months the classes link is not working and I was told a month ago that they would refund my money.

Its been a month and I have still not received my money. I am mailing their support team every 3rd day but I just get the automated reply. No one is contacting me personally.

Can you please help me get my refund.

Sir,
I have received call from your staff for joining of my kid to your institute. I was accepting for demo on 9.00 am on sunday i.e.21.08.2022. at that time I dint lift my mobile as my child has admitted to my hospital. to day i have received call from your staff during my office hours and used unparliamentary language and send abusing messages to my mobile. please dont repeate it sir.

caller details as below

chandu D- [protected]

Thanks and regards

Rajasekhar

Byju's Byjus Cancel the Subscription and refund the Money---AASTHA-CLASS-9TH

BYJU'S is doing the unethical and unprofessional practices.

on the previous complaint on the same platform, they have refunded the amount of Rs 32424/- out of total money Rs 42424/-
Rs 10, 000 is still pending from there side. Promise to pay after receiving the TAB.

I have already sending back the TAB through Blue Dart Airway Bill number [protected] and same was received on 11th July-22. No revert on mails after that, Mails enclosed for your reference.

Waiting for your revert

Regards
Kumkum
[protected]

We have applied for refund as per Byjus policy but they are not responding with any confirmation to refund our money

We agreed to try the trial period of time for a month Byjus subscription for my son 8th standard. With in the period of trial time we decided to cancel the subscription but byjus does not showing interest to cancel and keep giving counselling for us and dragging and irritating to asking again and again "what is the reason for the cancellation?". It is just killing our time and getting more irritation to answer everyone about the same reason and at the end not cancelling the subscription till now.

My name k Soniya Begum I want to cancel my registration of tab Learning course from byjus of amount 5000 which I have paid. Please help me to get refund

My self pradeep asnani, I have brought 3 years course from Bujha. The study material received on 4/6/2021. according to terms and conditions, I have requested for cancellation of program and refund of fee with in 15 days. The mail was sent on 14/6/2021. Byjus authority has not cancelled program and not refunded the amount till date. Many executives call me in this regard but solution of my grievances has not been addressed and solution not provided.

This is in continuation to my various mails and whats app messages to the education counselor and customer service of Byjus.

They have expressed that they will not be refunding the amount, instead they have come with an alternate solution.

Till date there is no action on the solution they have given. Neither have i received the syllabus not the refund amount.

This is a very embarrassing situation from an organisation like BYJUS.

I want to cancel my education loan for my economic problems and dissatisfaction. My child didn't like this products and they're not cancelling my products and they're not responding to my problems. They gave a trial of 15 days we connected with them within this period but they're not concerned about it

20 Aug 22 ko maine apne bache ke lye Byjus se class 5 ka ek product purchased kiya but woh product muje acha nahi laga toh maine 2 ghante baad product cancel ke lye Byjus ko [protected]@byjus.com par mail Kiya aur muje byjus se reply bhi aya mera request number 37413087. Aaj yaani 21 Aug 22 ko maine byjus ke customer care Mai bhi call kiya uske regarding but fruitful reply nahi mila uske baad ek byjus ke mentor Piyush ne muje [protected] se call kiya aur maine unko bhi cancellation regarding aur refund amount issue discussion kiya, woh baar baar muje force kar raha tha ki product cancel nahi hota hai aur ye keh kar phone rakh diya ki main aapka phone senior manager se arranged karwa dunga baad main