BYJU's Complaints & Reviews

I took Biju's subscription on July 20, 2022. And exactly 10 days later on 30th July 2022 mailed for cancellation because I was asked to email. I am making daily calls and emails from 20th July till today but no reply is coming. My installation date has also come near, it has been more than 1 month but it is not canceling.
One, I am troubled by my financial condition and even the stupid ones are troubling me by not canceling.

I was forced to take this subscription fraudulently, even after speaking to me again and again, these people did not listen and said that it will be canceled in 15 days, don't worry.
But today it has been more than 1 month, since not canceled
I had given 5000 rupees in advance, they are also not returning, they say that there is a cancellation charge which you will not get back. Even then I said ok but somehow cancel the subscription of Bijus or else my civil score will be spoiled. Still not canceling.

Please do something for us, I am very upset with this biju''s and my family too because the financial condition of our house is not good.

N
Naveen Prasad jsjsjsjs
Feb 9, 2021
Mar 9, 2022

Byjus Employee Name:Harshit
Byjus's Employee ID:TNL 21869915

I Have paid 15000 rupees for the Byjus admission purpose.But My daughter is not interested in learning with Byjus app So I decided to cancel the Byjus.During the admission, the counsellor had promised me that he will help me to cancel the Byjus courses.After knowing that my son is not willing to study in Byjus, I have applied cancellation. So I asked help from counsellor to cancel my courses.The counsellor told some methods to cancel. After that, the counsellor is not even responding to my call
He had blocked my number.This counsellor had cheated me.Whenever I call him, he send a message that he is busy. and he is not respond

Dear Sir/Madam

Wish to inform you that we had decided to cancel admission of my sons Swastik Sonar, studying in class 8th CBSE Board at Byjus cause of improper co-ordination and false commitments on timings and classes. We have tried multiple time to get connected to sort out the issues but unfortunately no responses. Our decision to cancel the admission was now final and irrevocable as we had escalated mail for same on 6th August 2022 and acknowledgement was also sent from Byjus. We had also stated to help to refund the amount of Rs 5000 paid during the admission and also help to cancel the Cardless EMI Ecom Loan no LCFTNE[protected] EMI from ICICI bank as EMI was supposed to start from 3rd Sept 2022

But inspite of sending repeated mails on 10th, 26th, and 27th August and also making it clear telephonically to Mentor Ms Jyoti and sales person Mr Vipul Bhamare on whatsapp that we dont wish to continue multiple times. Still cancellation was not done as a result of that our first EMI got initiated today. We had tried contacting bank to cancel Ecom Loan but we were being told that it can get cancelled only from merchant side which was communicated

I am writing this complaint to escalate the unethical/ unprofessional behaviour demonstrated by Byjus and forcibly making consumers to fall trap to continue to Byjus against there will by delaying the cancellations request. Looking forward to your speedy help for resolutions, cancellation and refund of the entire amount

At the time of demo class... byju's team forced me to take subscription... i have taken only onone condition i.e, the syllabus should be inline with school academics and we can;t put pressure on 5yr old kind with 2 direction in learning at this age. Byju's team agreed for the proposal that's y i have taken subscription happily. they also mentioned like"daily mentor will take one hour class as per students convenience". this is all just false
and the the learning station is very low in quality, the display badly damaging eye like anything.i was asked to changed but they are delaying like anything, for emi payment i am getting calls multiple times, sent many mails to byju's from " swathi.[protected]@gmail.com", their team is very irresponsible, i think byju's working for looting peoples money, i just lost confidence and i can's waste my money hence i requested for cancellation . but it is not getting processed even after many mails . by undestanding the tone of my saying here atleast Byju's should process my cancellation request atleast now and should return all my money paid by cancelling subscription and i am getting calls repeatedy for emi payment, i don't want to pay please. kindly help in this regard
the order details of Byju's are
order id : SHO1-SSO1-[protected]
MOBILE: [protected]
Email: swathi.btecece.gmail.com

byju's shoould mention tentative dates for cancellation procedures and should be unsubscribed accordindly.

Thanks in anticipation fast resolution

Dear team

i want to quite byjus program for my child, also i mail to byjus

loan ac no-[protected].

mb no-[protected]

I told byjus from last 2 month but now even they don't cancel my course,

BYJUS IS A BIG FRAUD COMPANY. NEVER TRUST THEM.
I have returned the product i purchased from Byjus of amount 56000, (Fifty six thousand).
I got it financed from the Bajaj Financial as loan.
Which was processed by BYJUS sales person on my behalf..

As promised I have returned the product. But I am still been deducted for EMI of Rs 4667 per month from last four months.

BYJUS has neither refunded my EMI nor stopped the EMI.
I have totally been deducted by Rs18668/- till date.

They Byjus contact person is not responding. They just have same excuse for extending the dates.

I applied for the cancellation, i requested more than 50 calls but i didn't get any positive response from the department, I'm facing some financial issues and health issues also, i quite my part time job because of health issues, I'm not have a single rupee for the payment of byjus, please help me to solve my problem

Thank you

I applied for the cancellation due to helath issues and financial issues, they are not responding properly i made more than 50 calls but they always told like cancellation not possible, please help me to solve my problem, my parents have 10 lakh loan, i doing part time jobs for the emi, lot of health issues i quit my job, I'm not have single rupees

Hi mam I purchased UPSC course on may 10, they said first 15 days you only studied then after we will call you but they don't call me anymore. If any doubt I was called mentor no but they call me after next day I'm busy with my office work. This inconvenience may happened every day. And no proper guidance no proper schedule form their side . And also I'm suffered financial problems So need to cancel my loan informed on June 10 but still they no respond me properly. Avane calling me every day to ask loan amount so can't to pay the amount. I'm not using tablet also from June 10 but they don't accept my reasons. Please help me immediately Before sep 7. The next month due will generate I'm can't to pay the amount.

Dear Sir / Madam
It is to inform that I want to cancel the course offered to me last saturday [ 20.08.22 ] for my son and want to cancel all related processes with immediate effect
- Same cancellation info. was given on Sunday 21.08.22 to Byjus counsellor Mr. Sumit (through a phone call followed by whatsapp message) who had explained the same to me, that I don't want to go with the course offered on Saturday and don't want to go for free trial class also this time.
I have received the payment receipt today only, so proceed to formal email communication, As I experienced a totally different feedback & treatment from Byjus company this time.
Based on his verbal explanation about a bright future for my son, I had initiated payment from my credit cards ( HDFC bank [protected] ) for Rs 85, 000 dated 20.08.22 at time 2.44 PM ( On 24 month no cost EMI basis ) - Done to Think & Learn P Ltd, through Byjus Shopse ref : BYJSSE[protected] [ receipt is attached ]
SO CANCEL AND SEND CONFIRMATION TO MYSELF AND HDFC BANK ALSO FOR REVERSAL OF FUND.

This cancellation decision is due to the following reasons
1.On last Sunday fortunately we met one of our old neighbours at a common friend's function and received very negative feedback about BYjus Live classes & finance team threatening customers. [ their son was taken Byjus Live classes and they had bad experience about class and from Byjus finance team )
-The negative tone was joined by Other available members and similar type complaints are available on the website itself.
- So that incident damage the image of BYjus & immediately we have decided to cancel and I had informed to Sumit to cancel the course and process for return/refund of fee.

Please cancel my course urgently.

I am not able to continue the couse my child is not interested and we dont want to force the child for this. So I need to cancel the course bank Emi and need refund
The person who comes for addmission is not responding on calls and messages.
The mentor is saying that why you dont have money to pay. Why your child is not interested. We dont cancel your course and Emi. We investigate that why you dont have money to pay. Give us proof where your money has gone. If you lost your job then share us the termination letter. We investigate then call you.
I need to know that by taking a tution from Byjus I had done a crime?
My request is to stop the course and Emi.

Fraud company.
no revert from last 60 days.

Out of the total money of Rs 42424/- ony Rs 32424/- is received.
Rs 10, 000 us still pending.
As per the discussion with your team the remaining amount of rs10000 will be refunded after the receipt of TAB.
refund the remaining amount of Rs 10000 out of total amount Rs 42424/-.

I have purchased byjus for 11th and 12th grade fro our child. At that time byjus counselor told us that if you didn't like the course within 15 days, we will cancel your subscription and refund your money.

Now I have told them many times to cancel my course. But they didn't even reply and if they pick up the call they always ask the same question that why you want to quit.
I told them many times but they always tell us a new way that create a impact on student.
They are seriously mentally Torchering our child to study from here only.

I told them within 15 days of period but they are not Canceling my course.

And now they are also not answering for my calls.

My byjus registered no. [protected]
My order id - SO-[protected]
My e-mail id -
[protected]@gmail.com

Respected Sir/Madam,
Subject: Admission cancelled on the same day/Seeking Refund my amount of Rs.101000/- as per Company Policy.
I Mr.Santhosh Kumar P V, F/O Shreyank, this is inform you that I have received the callas from Byjus staff regarding offline tutorial class to my children and they have asked me to come down nagasandra Byjus tution centre, as per this I have visited Byjus tutorial Nagasandra Bangalore on 31-Jul-2022, and Bijuys representatives interacted and assured that there will be a 4 offline classes and also additionally 2 is optional offline class will be conducted for student and all the Class 4th academic syllabus will be covered by the Byjus teaching staff, later they ask me to take subscription to 3 years which cost Rs.101000/- and if you are not satisfied with this class then within 15 days you can go for cancellation and you will get 100% Refund as per Byjus refund policy and same conditions will be mentioned in the fee receipt also (and also shown the refund policy in their website i.e. https://byjus.com/btc/refund-policy/ .
By trusting the Byjusmarketing staff words, I have made full ONE LAKH ONE THOUSAND RUPEES, later they asked me to come on 07/08/2022(Sunday) for orientation class. I have attended the orientation class on said date and I came to know from centre coordinators that there will be only 2 offline class and also only MATH AND SINCE subject will be covered, so I understood the truth and also about false assurance of your marketing team, I refuse to take the study material kit including Lenovo Tab and immediately filled the Refund application and also requested for Refund my entire amount as per their refund policy.
I have received many calls from Byjus cancellation team and try to convince me by giving more cash back offers, but I clearly told them to cancel and refund my full amount, then they have put the condition that unless they get the feedback from my kid they cannot process my refund, later I have arranged the call from my Kid and given the feedback also and the cancellation team was assured that they will process my cancellation and refund my amount.
I have been waiting from more than 30 days and keep calling the cancellation department and again and again they are telling that our team leader will call back, after receiving the call back from Byjusmanagers and they were literally torturing me by asking all the stories from the beginning, after listening all stories they are saying that our Sr.Manager will call you, and whenever I received the calls from your Sr.Manager they all keep saying that they will process it. I am really fed up with this kind of process and just passing the days and also some time they are saying that we have not received the course product (i.e Books & Tab) itself from Byjuscentre Nagasandra Bangalore and when I called to nagasandra ByjusBranch they are telling we have sent the product long back and they are just passing the time, infect i have not received any of the byjus product, not even single paper also.
Now a day’s when I called to Byjus customer care (i.e [protected]) number I am frequently getting improper & also rude answers and some time we don’t have proper details with in 24 hrs we will get back to you and then they keep the telephone.
I am very much afraid and it is my heard earn money which is kept reserved for my children education purposes.
I am requesting the concerned authorities to take a needful action and help me to get my money refund ASAP...
Regards
Santhosh Kumar PV
[protected]
Sir Pls Note the Byjus Request reference & Registered Mob: (Request ID: 36638605 &Parent Registered Mobile number-with byjus [protected] ).

I am indhu Goud parent
I want to cancel Byjus product.since 10days I was calling to Byjus mentor helpline no but no one is responding. They said that you will get call from the authorities of your concerned term. But I didn't get any call from them.
So please consider my request to cancel Byjus premium and amount refund as soon as possible.

Respected Sir/Madam,
Subject: Admission cancelled on the same day/Seeking Refund as per Company Policy.
I Mr.Santhosh Kumar P V, F/O Shreyank, this is inform you that I have received the callas from Byjus staff regarding offline tutorial class to my children and they have asked me to come down nagasandra Byjus tution centre, as per this I have visited Byjus tutorial Nagasandra Bangalore on 31-Jul-2022, and Bijuys representatives interacted and assured that there will be a 4 offline classes and also additionally 2 is optional offline class will be conducted for student and all the Class 4th academic syllabus will be covered by the Byjus teaching staff, later they ask me to take subscription to 3 years which cost Rs.101000/- and if you are not satisfied with this class then within 15 days you can go for cancellation and you will get 100% Refund as per Byjus refund policy and same conditions will be mentioned in the fee receipt also (and also shown the refund policy in their website i.e. https://byjus.com/btc/refund-policy/ .
By trusting the Byjusmarketing staff words, I have made full ONE LAKH ONE THOUSAND RUPEES, later they asked me to come on 07/08/2022(Sunday) for orientation class. I have attended the orientation class on said date and I came to know from centre coordinators that there will be only 2 offline class and also only MATH AND SINCE subject will be covered, so I understood the truth and also about false assurance of your marketing team, I refuse to take the study material kit including Lenovo Tab and immediately filled the Refund application and also requested for Refund my entire amount as per their refund policy.
I have received many calls from Byjus cancellation team and try to convince me by giving more cash back offers, but I clearly told them to cancel and refund my full amount, then they have put the condition that unless they get the feedback from my kid they cannot process my refund, later I have arranged the call from my Kid and given the feedback also and the cancellation team was assured that they will process my cancellation and refund my amount.
I have been waiting from more than 30 days and keep calling the cancellation department and again and again they are telling that our team leader will call back, after receiving the call back from Byjusmanagers and they were literally torturing me by asking all the stories from the beginning, after listening all stories they are saying that our Sr.Manager will call you, and whenever I received the calls from your Sr.Manager they all keep saying that they will process it. I am really fed up with this kind of process and just passing the days and also some time they are saying that we have not received the course product (i.e Books & Tab) itself from Byjuscentre Nagasandra Bangalore and when I called to nagasandra ByjusBranch they are telling we have sent the product long back and they are just passing the time, infect i have not received any of the byjus product, not even single paper also.
Now a day’s when I called to Byjus customer care (i.e [protected]) number I am frequently getting improper & also rude answers and some time we don’t have proper details with in 24 hrs we will get back to you and then they keep the telephone.
I am very much afraid and it is my heard earn money which is kept reserved for my children education purposes.
I am requesting the concerned authorities to take a needful action and help me to get my money refund ASAP...
Regards
Santhosh Kumar PV
[protected]
Sir Pls Note the Byjus Request reference & Registered Mob: (Request ID: 36638605 &Parent Registered Mobile number-with byjus [protected] ).

I joined byju's ias one year course and I do not receive proper education from them but they are asking for payment and threatening to pay the amount. I am also having health issues I'm unable to pay the amount when I'm enquiring about the cancellation of the loan they are denying to stop the course while joining they didn't inform about the cancellation of the course. Kindly help regarding this please do the needful for me..

Request No 36152122. Refund of funds - Reference Number BJCF[protected] dated Jun 6, 2022. (Rs. 8000/[protected], This complaint is not resolved till date.
This is regarding the cancellation of the admission booking amount and refund of the amount paid for this.