BYJU's Complaints & Reviews

Please cancel my course urgently.

I am not able to continue the couse my child is not interested and we dont want to force the child for this. So I need to cancel the course bank Emi and need refund
The person who comes for addmission is not responding on calls and messages.
The mentor is saying that why you dont have money to pay. Why your child is not interested. We dont cancel your course and Emi. We investigate that why you dont have money to pay. Give us proof where your money has gone. If you lost your job then share us the termination letter. We investigate then call you.
I need to know that by taking a tution from Byjus I had done a crime?
My request is to stop the course and Emi.

Fraud company.
no revert from last 60 days.

Out of the total money of Rs 42424/- ony Rs 32424/- is received.
Rs 10, 000 us still pending.
As per the discussion with your team the remaining amount of rs10000 will be refunded after the receipt of TAB.
refund the remaining amount of Rs 10000 out of total amount Rs 42424/-.

I have purchased byjus for 11th and 12th grade fro our child. At that time byjus counselor told us that if you didn't like the course within 15 days, we will cancel your subscription and refund your money.

Now I have told them many times to cancel my course. But they didn't even reply and if they pick up the call they always ask the same question that why you want to quit.
I told them many times but they always tell us a new way that create a impact on student.
They are seriously mentally Torchering our child to study from here only.

I told them within 15 days of period but they are not Canceling my course.

And now they are also not answering for my calls.

My byjus registered no. [protected]
My order id - SO-[protected]
My e-mail id -
[protected]@gmail.com

Respected Sir/Madam,
Subject: Admission cancelled on the same day/Seeking Refund my amount of Rs.101000/- as per Company Policy.
I Mr.Santhosh Kumar P V, F/O Shreyank, this is inform you that I have received the callas from Byjus staff regarding offline tutorial class to my children and they have asked me to come down nagasandra Byjus tution centre, as per this I have visited Byjus tutorial Nagasandra Bangalore on 31-Jul-2022, and Bijuys representatives interacted and assured that there will be a 4 offline classes and also additionally 2 is optional offline class will be conducted for student and all the Class 4th academic syllabus will be covered by the Byjus teaching staff, later they ask me to take subscription to 3 years which cost Rs.101000/- and if you are not satisfied with this class then within 15 days you can go for cancellation and you will get 100% Refund as per Byjus refund policy and same conditions will be mentioned in the fee receipt also (and also shown the refund policy in their website i.e. https://byjus.com/btc/refund-policy/ .
By trusting the Byjusmarketing staff words, I have made full ONE LAKH ONE THOUSAND RUPEES, later they asked me to come on 07/08/2022(Sunday) for orientation class. I have attended the orientation class on said date and I came to know from centre coordinators that there will be only 2 offline class and also only MATH AND SINCE subject will be covered, so I understood the truth and also about false assurance of your marketing team, I refuse to take the study material kit including Lenovo Tab and immediately filled the Refund application and also requested for Refund my entire amount as per their refund policy.
I have received many calls from Byjus cancellation team and try to convince me by giving more cash back offers, but I clearly told them to cancel and refund my full amount, then they have put the condition that unless they get the feedback from my kid they cannot process my refund, later I have arranged the call from my Kid and given the feedback also and the cancellation team was assured that they will process my cancellation and refund my amount.
I have been waiting from more than 30 days and keep calling the cancellation department and again and again they are telling that our team leader will call back, after receiving the call back from Byjusmanagers and they were literally torturing me by asking all the stories from the beginning, after listening all stories they are saying that our Sr.Manager will call you, and whenever I received the calls from your Sr.Manager they all keep saying that they will process it. I am really fed up with this kind of process and just passing the days and also some time they are saying that we have not received the course product (i.e Books & Tab) itself from Byjuscentre Nagasandra Bangalore and when I called to nagasandra ByjusBranch they are telling we have sent the product long back and they are just passing the time, infect i have not received any of the byjus product, not even single paper also.
Now a day’s when I called to Byjus customer care (i.e [protected]) number I am frequently getting improper & also rude answers and some time we don’t have proper details with in 24 hrs we will get back to you and then they keep the telephone.
I am very much afraid and it is my heard earn money which is kept reserved for my children education purposes.
I am requesting the concerned authorities to take a needful action and help me to get my money refund ASAP...
Regards
Santhosh Kumar PV
[protected]
Sir Pls Note the Byjus Request reference & Registered Mob: (Request ID: 36638605 &Parent Registered Mobile number-with byjus [protected] ).

I am indhu Goud parent
I want to cancel Byjus product.since 10days I was calling to Byjus mentor helpline no but no one is responding. They said that you will get call from the authorities of your concerned term. But I didn't get any call from them.
So please consider my request to cancel Byjus premium and amount refund as soon as possible.

Respected Sir/Madam,
Subject: Admission cancelled on the same day/Seeking Refund as per Company Policy.
I Mr.Santhosh Kumar P V, F/O Shreyank, this is inform you that I have received the callas from Byjus staff regarding offline tutorial class to my children and they have asked me to come down nagasandra Byjus tution centre, as per this I have visited Byjus tutorial Nagasandra Bangalore on 31-Jul-2022, and Bijuys representatives interacted and assured that there will be a 4 offline classes and also additionally 2 is optional offline class will be conducted for student and all the Class 4th academic syllabus will be covered by the Byjus teaching staff, later they ask me to take subscription to 3 years which cost Rs.101000/- and if you are not satisfied with this class then within 15 days you can go for cancellation and you will get 100% Refund as per Byjus refund policy and same conditions will be mentioned in the fee receipt also (and also shown the refund policy in their website i.e. https://byjus.com/btc/refund-policy/ .
By trusting the Byjusmarketing staff words, I have made full ONE LAKH ONE THOUSAND RUPEES, later they asked me to come on 07/08/2022(Sunday) for orientation class. I have attended the orientation class on said date and I came to know from centre coordinators that there will be only 2 offline class and also only MATH AND SINCE subject will be covered, so I understood the truth and also about false assurance of your marketing team, I refuse to take the study material kit including Lenovo Tab and immediately filled the Refund application and also requested for Refund my entire amount as per their refund policy.
I have received many calls from Byjus cancellation team and try to convince me by giving more cash back offers, but I clearly told them to cancel and refund my full amount, then they have put the condition that unless they get the feedback from my kid they cannot process my refund, later I have arranged the call from my Kid and given the feedback also and the cancellation team was assured that they will process my cancellation and refund my amount.
I have been waiting from more than 30 days and keep calling the cancellation department and again and again they are telling that our team leader will call back, after receiving the call back from Byjusmanagers and they were literally torturing me by asking all the stories from the beginning, after listening all stories they are saying that our Sr.Manager will call you, and whenever I received the calls from your Sr.Manager they all keep saying that they will process it. I am really fed up with this kind of process and just passing the days and also some time they are saying that we have not received the course product (i.e Books & Tab) itself from Byjuscentre Nagasandra Bangalore and when I called to nagasandra ByjusBranch they are telling we have sent the product long back and they are just passing the time, infect i have not received any of the byjus product, not even single paper also.
Now a day’s when I called to Byjus customer care (i.e [protected]) number I am frequently getting improper & also rude answers and some time we don’t have proper details with in 24 hrs we will get back to you and then they keep the telephone.
I am very much afraid and it is my heard earn money which is kept reserved for my children education purposes.
I am requesting the concerned authorities to take a needful action and help me to get my money refund ASAP...
Regards
Santhosh Kumar PV
[protected]
Sir Pls Note the Byjus Request reference & Registered Mob: (Request ID: 36638605 &Parent Registered Mobile number-with byjus [protected] ).

I joined byju's ias one year course and I do not receive proper education from them but they are asking for payment and threatening to pay the amount. I am also having health issues I'm unable to pay the amount when I'm enquiring about the cancellation of the loan they are denying to stop the course while joining they didn't inform about the cancellation of the course. Kindly help regarding this please do the needful for me..

Request No 36152122. Refund of funds - Reference Number BJCF[protected] dated Jun 6, 2022. (Rs. 8000/[protected], This complaint is not resolved till date.
This is regarding the cancellation of the admission booking amount and refund of the amount paid for this.

I want to cancel my education loan for my economic problems and
dissatisfaction. Already I have submitted a cancellation request in
[protected]@byjus.com. They said that my cancellation is progress and
would get call from byju's soon but I have not received any call or email
from them . I called customer care of Byju's. They said that my
cancellation is processing but I get massage for EMI loan from Byju's
FINBJC . I don't want to give any loan because I don't want any product
from them and my child didn't attend the classes within after 1week trial
period . My child didn't like it and it was boaring. I said that please
give me the solution for this in customer care service. I recorded the
customer call. Why massage are being sent after I request cancellation. Do
I need to take legal action? Please let me know about this matter.

I have ordered a course of 91000Rs on 26th July. And I have already to requested to cancel order on 7th August as per conversation with Vertika in byjus Clint . She said to I have approved your cancellation order. Then I talk to with her senior manager Simran she said I cancel your order sir .But still it has not been cancelled.

I have submitted a cancellation request in [protected]@byjus.com and my request ID : 36332227. They said that my cancellation is in processing and I
would get a call from [protected] . I want to make sure that my product is cancelled. But I have not received any message from them. I called byjus customer care and they said that my cancellation is processing. I have recorded the call. I want to know how to solve this problem from them. They delayed the cancellation. They didn't cancel it within 15 days . They have deliberately waste the 15 days Trial . Even my child didn't do classes since I tried to contact them for cancellation. Please concerned about the matter.

I have submitted a cancellation request in [protected]@byjus.com and my request ID : 36332227. They said that my cancellation is in processing and I would get a call from [protected] . I want to make sure that my product is cancelled. But I have not received any message from them. I called byjus customer care and they said that my cancellation is progress. I have recorded the call. I want to know how to solve this problem from them. They delayed the cancellation. They didn't cancel it within 15 days . They have deliberately waste the 15 days Trial . Even my child didn't do classes since I tried to contact them for cancellation. Please concerned about the matter.

Hello I am a student and preparing for neet exam, so i visit for good education, on internet, around feb 15, 2022 mr Soham singha (TNL[protected]from byjus team called me and said he is senior sir of byjus and want to came to my house for counseling and admission, so he came to my house next day and convince very smartly told that byjus is very good, students get chance every year from him to my parents to admit me in bujus, after taking all documents he admitted me in byjus and take 5000 Rs for admission, my total course fee 87000 for 1 year (emi 7250/month, for 12 month) told that my class will start from next 15march 2022, after 15 march i contact with him and asked when the class will start he said, it will be start from april, and then may then june but class not started, but money deduct for 3 month without a single class, and the customer care no of bujys also not working, i call them but not reachable, after 3 month of taking admission on 20 june they call me and said my class start from 27 june, then i eagerly waiting to start then i saw the batch which is start from 27 june the batch in alredy started before 1 week, one chapter is completed, then i call them and told to change my batch then they shift me on 11th july batch, after taking online class i realized so much issue in class, many time i call them and told to solve the prblm they didn't take seriously they said it will be solve soon but not solve, and some teacher also not so good, if anyone told to repeat something teacher said go and see the recorded lecture, totally bad system nothing is serious in byjus, in the time of admission the counsilor talk so sweetly but now don't reply to my question and mentor change again and again i told my prblm, but didn't take seriously so i told to cancel my subscription and mail many time and also told to mentor but they didn't respond for cancellation, again and again asked what is your problem i told them many time my problem but repeatedly they asked same question every time they call i answer same but nothing is solve, so i want to cancel my subscription, i don't want any refund which i pay in 4 month(7250×4=29000)+5000 which i give to cousilor on the time of admission, i give this money and take only 15-20 days class, so i don't want any refund, want cancellation only because the avanse finance company called every time and told about the loan

I said before i don't need any refund, i want to cancel my subscription, your counsilor came to my house in the month of feb and admit me in byjus then he said your class will be start in the middle of march but the the class started from july, class started very late but i give 7250, 4 month without taking any class, so i told to cancel my subscription but you don't cancel my subscription, in your system education is very bad, become a business why your counsilor go door to door even i couldnt call him if your system is good they not need to go anywhere, you capture students

Out of the total money of Rs 42424/- ony Rs 32424/- is received.
Rs 10, 000 us still pending.
As per the discussion with your team the remaining amount of rs10000 will be refunded after the receipt of TAB.
refund the remaining amount of Rs 10000 out of total amount Rs 42424/-.

This is Shakti.I had taken a subscription for my daughter for 3 years (lkg, ukg, standard1) for 60k.I had done payment through credit cards (5K + 55K).I took this subscription from a sales person who had visited my house.Honestly speaking i took this wrongly as daughter is just 4.5 years old and she was already having some health issues in eyes and body.So I thought to cancel and so i sent mail to the customer care for cancellation.In a day/two i got call from their team and they started arguing with me like why i cancelled.I tried to explain them but they were not listening atall.
Only lady called 'Anshu' from their team had called and she was arguing like anything.She asked me to give medical proof and she told at last if can not give medical proof then she will not cancel it.
I have called multiple times to the customer care and even i have sent mail to them, every time find people are so rude, they do not listen anything.Their simple agenda is NOT to return money.I am wondering what to do with these guys who do not listen anything and they do not have any respect for customers.Even I tried to call the person who had sold the subscription, he told like he can not help anything as I am cancelling .I feel so helpless now.

On 15 July it was my birthday but I did not get the birthday gift. I searched on Youtube and Google to confirm whether we get the gift or not and when I saw the results, it showed a student got the gift which was from the year 2022. Even my classmate got his gift. I request Byju's to send my gift.

I have order from Akash Byju website the tablet program sd card, upon completion payment receipt and order confirmation was send to my email. But even after 25 days no news regarding order status, tracking number, etc. has been provided to me. I have called the customer care numerous times and they are useless in resolving my problem. i have already paid a huge amount of money and i have never been so frustrated ordering something from the internet. If not resolved soon I plan of taking legal action. Very bad experience ordering from such a reputed company.

Dear Sir,
We had taken Byju's subscription for my son (Class -7). We were living in Aligarh, we had taken this subscription from Aligarh Byju's tuition center.
Due to some family reasons, we shifted to Lucknow. This we informed the Byju's tuition center in Aligarh. They assured us that we would also get the same support and care in Lucknow.
When we finalized our residence (Asiyamau, Rajajipuram) in Lucknow, we came to know that Byju's tuition centers would be very far from our residence, and it would be very difficult for my son to go to the center and for my wife to drop him to the center leaving three kids at home in a new city to us.
We informed verbally all these to Byju's tuition center in Aligarh (Shubham Maheshwari & Faraz) on[protected]. They assured us that we will be provided a free cab for the pick and drop of my son.
When we coordinated with Byju's tuition center in Lucknow (Sapna-[protected]) on[protected] she assured us that she will confirm with the center manager and inform us regarding the free cab facility for pick and drop. Then on[protected], she replied back that they will not provide the free cab.
After all this, it was very difficult for us to continue with our subscription, as my son will not be able to go to the center which was our main concern at the time of admission.
So we decided to cancel our subscription and called to customer care number ([protected]) on[protected]. Then Miss Shewali saikia called us and convinced us to continue the subscription with some added benefits (Which are a change of Board from CBSE to ICSE and restructuring & rescheduling of EMI of our loan as per the new discount given by her).
We accepted her offer on[protected], and since then we are waiting for her to comply with the promises and changes she made. I wrote several emails but neither did she replies back on the email nor resolve the issue of changing the education board and loan EMI.
Now almost a month passed and our issues are not resolved, it made us disappointed a lot and we don't want to continue.
Hereby I am requesting that please cancel our subscription and provide us a full refund.

Thanks & Regards

Mohammad Ather Siddiqui
Father of:
Mohammad Abdallah Ather Siddiqui