BYJU's Complaints & Reviews

Please cancel my course and refund my money

I have to cancel my course and I am not interested in online classes and l have not time

I asked for cancelation during the observation period and the educational counselor clearly ignored that and did not inform the team. Till Saturday they were asking about proofs wether I informed education counselor on time. As soon as I provided them with screenshots they started saying cancelation window is closed (which is not mentioned in the agreement).

Hi i am shilpa mother of aryan bhatia i bought byjus 3 years back my child was in 4th standard no one on byjus take care of my kids classes never recieved any sample papers or many services they promised us to give us now my child is on 6th standard and I can’t able to take live classes i am complaining from many days they always said they arrange a call to me to resolve the issues but no one is taking care of my issues i am requesting to give me live classes immediately or refund my money i need a solution kindly revert regards shilpa

Hello,
RESPECTED SIR MY NAME JAGDISH PARSAD JAT . I HAVE TAKEN BYJU COURSE 1St
standard to 5th standard on 21 August 2022 for my daughter Navya Jat
through senior counsellor ( Vishal bhausahe Ingale, ID - TNL[protected] .This is a humble request to please cancel my enrollment and refund my entire amount which I have paid payment.
It's been more than two week I am requesting the team to cancel my enrollment and initiate my funds but no action has been taken. I am facing major a financial issue and I cannot
support this.
I don't know what else you want from a
customer to cancel his/her request. I was politely coordinating with team but some times the cancellation officer is not available and sometimes they don't have authority to cancel it.I spoke to the Sr. Cancellation Team member but she is still not understanding our situation and asking for a call back to me. I have trusted byjus so much and referred this to my relatives but after this experience my prospective is changed.
I want immediate cancellation and no further justification would be given from my family. My whole family is going through tough time and no cooperation from you guys.Unfortunately, financial problems comes on me and 10 families members
depends only me So Due to this I already cancelled my
registration(admission) from my end.l did not received tablet and book with do return process done
both tablet and book.
Request ID: 37749692

My all details are as follows.
ORDER ID SO-[protected]
Register mobile no-[protected]
Alternative no -[protected]
Register mail id- [protected]@gmail.com

Warm regards
JAGDISH PRASAD JAT

I subscribed and purchased a product from byjus 14 days before.As per policy the request of cancellation should be raised within 15 days.
Byju's representative told us that there will be 4 online class in one week but only one or two classes was conducted. Sometimes mentor not present in the class. We truly disappointed with byju's. Please I request you that return my payment and cancel my subscription immediately. please do the needful at the earliest. hope justice still exists.

I purchased a product from byjus last month.As per policy the request of cancellation should be raised within 15 days of receiving the materials and tab.
As my daughter did not like the online course i raised a cancellation request to byjus within 8 days
inspite of repeated calls and mails still the cancellation has not happened
my first EMI got deducted from my bank account
i got to know from many other parents also that they cheat everyone this way.i have all the proof.please do the needful at the earliest.hope justice still exists

I return byju's product 6 days ago but byju's is no response about down payment and courier charge and lone cancellation. Please I request you that return my payment and cancel my subscription immediately

RESPECTED SIR MY NAME JAGDISH PARSAD JAT . I HAVE TAKEN BYJU COURSE 1St
standard to 5th standard on date 21 August 2022 for my daughter Navya Jat
through senior counsellor ( Vishal bhausahe Ingale, ID - TNL[protected] .
Unfortunately, financial problems comes on me and 10 families members
depends only me So Due to this I want to cancel my registration(admission). and i already cancelled of byjus course from my end. with returned book and tablet.I already talked with senior manager of byjus & customer care of byjus to many more time(frequently daily basis) from last two week. Please may be proceeded to request of my refund as soon as possible.

Details -
Name - Jagdish Prasad Jat
Student name - Navya jat
ORDER ID SO-[protected]
Register mobile no- [protected]
Alternative no - [protected]
Register mail id - [protected]@gmail.com

Warm regards
Jagdish Prasad Jat

Took this course two months ago, I am not able to pay my bills due to my poor economic condition.cancel my course and stop EMI.

I trying to contact byjus for my cancellation multiple times in the last one week but my problem is still didn’t resolved they didn’t cancel my product. I continuously called their support team but still, my cancellation and refund didn’t process. Please help me

I trying to contact byjus for my cancellation more then 40 times in the last one week but my problem is still didn’t resolved they didn’t cancel my product. I continuously called their support team and continuously emailed them but still, my cancellation and refund didn’t process. Please help me
Sufiyan Hassan

Dear sir/ ma’am,

I have taken the subscription of Byju’s, and I wish to cancel it now. I have been receiving calls from the bank for the remainder of the EMI. I have been mailing and calling you for the last one month but still didn’t get a proper reply. My next EMI date is approaching soon and I am not at all in a financial condition to pay the EMI.
I request you to please understand the concern and cancel my subscription and send me the confirmation as soon as possible.

Thanks & Regards,
Imamuddin Hassan father of Sufiyan Hassan

I took Biju's subscription on July 20, 2022. And exactly 10 days later on 30th July 2022 mailed for cancellation because I was asked to email. I am making daily calls and emails from 20th July till today but no reply is coming. My installation date has also come near, it has been more than 1 month but it is not canceling.
One, I am troubled by my financial condition and even the stupid ones are troubling me by not canceling.

I was forced to take this subscription fraudulently, even after speaking to me again and again, these people did not listen and said that it will be canceled in 15 days, don't worry.
But today it has been more than 1 month, since not canceled
I had given 5000 rupees in advance, they are also not returning, they say that there is a cancellation charge which you will not get back. Even then I said ok but somehow cancel the subscription of Bijus or else my civil score will be spoiled. Still not canceling.

Please do something for us, I am very upset with this biju''s and my family too because the financial condition of our house is not good.

Thanks & Regards,
Imamuddin Hassan father of Sufiyan Hassan

I took Biju's subscription on July 20, 2022. And exactly 10 days later on 30th July 2022 mailed for cancellation because I was asked to email. I am making daily calls and emails from 20th July till today but no reply is coming. My installation date has also come near, it has been more than 1 month but it is not canceling.
One, I am troubled by my financial condition and even the stupid ones are troubling me by not canceling.

I was forced to take this subscription fraudulently, even after speaking to me again and again, these people did not listen and said that it will be canceled in 15 days, don't worry.
But today it has been more than 1 month, since not canceled
I had given 5000 rupees in advance, they are also not returning, they say that there is a cancellation charge which you will not get back. Even then I said ok but somehow cancel the subscription of Bijus or else my civil score will be spoiled. Still not canceling.

Please do something for us, I am very upset with this biju''s and my family too because the financial condition of our house is not good.

N
Naveen Prasad jsjsjsjs
Feb 9, 2021
Mar 9, 2022

Byjus Employee Name:Harshit
Byjus's Employee ID:TNL 21869915

I Have paid 15000 rupees for the Byjus admission purpose.But My daughter is not interested in learning with Byjus app So I decided to cancel the Byjus.During the admission, the counsellor had promised me that he will help me to cancel the Byjus courses.After knowing that my son is not willing to study in Byjus, I have applied cancellation. So I asked help from counsellor to cancel my courses.The counsellor told some methods to cancel. After that, the counsellor is not even responding to my call
He had blocked my number.This counsellor had cheated me.Whenever I call him, he send a message that he is busy. and he is not respond

Dear Sir/Madam

Wish to inform you that we had decided to cancel admission of my sons Swastik Sonar, studying in class 8th CBSE Board at Byjus cause of improper co-ordination and false commitments on timings and classes. We have tried multiple time to get connected to sort out the issues but unfortunately no responses. Our decision to cancel the admission was now final and irrevocable as we had escalated mail for same on 6th August 2022 and acknowledgement was also sent from Byjus. We had also stated to help to refund the amount of Rs 5000 paid during the admission and also help to cancel the Cardless EMI Ecom Loan no LCFTNE[protected] EMI from ICICI bank as EMI was supposed to start from 3rd Sept 2022

But inspite of sending repeated mails on 10th, 26th, and 27th August and also making it clear telephonically to Mentor Ms Jyoti and sales person Mr Vipul Bhamare on whatsapp that we dont wish to continue multiple times. Still cancellation was not done as a result of that our first EMI got initiated today. We had tried contacting bank to cancel Ecom Loan but we were being told that it can get cancelled only from merchant side which was communicated

I am writing this complaint to escalate the unethical/ unprofessional behaviour demonstrated by Byjus and forcibly making consumers to fall trap to continue to Byjus against there will by delaying the cancellations request. Looking forward to your speedy help for resolutions, cancellation and refund of the entire amount

At the time of demo class... byju's team forced me to take subscription... i have taken only onone condition i.e, the syllabus should be inline with school academics and we can;t put pressure on 5yr old kind with 2 direction in learning at this age. Byju's team agreed for the proposal that's y i have taken subscription happily. they also mentioned like"daily mentor will take one hour class as per students convenience". this is all just false
and the the learning station is very low in quality, the display badly damaging eye like anything.i was asked to changed but they are delaying like anything, for emi payment i am getting calls multiple times, sent many mails to byju's from " swathi.[protected]@gmail.com", their team is very irresponsible, i think byju's working for looting peoples money, i just lost confidence and i can's waste my money hence i requested for cancellation . but it is not getting processed even after many mails . by undestanding the tone of my saying here atleast Byju's should process my cancellation request atleast now and should return all my money paid by cancelling subscription and i am getting calls repeatedy for emi payment, i don't want to pay please. kindly help in this regard
the order details of Byju's are
order id : SHO1-SSO1-[protected]
MOBILE: [protected]
Email: swathi.btecece.gmail.com

byju's shoould mention tentative dates for cancellation procedures and should be unsubscribed accordindly.

Thanks in anticipation fast resolution

Dear team

i want to quite byjus program for my child, also i mail to byjus

loan ac no-[protected].

mb no-[protected]

I told byjus from last 2 month but now even they don't cancel my course,