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BYJU's Complaints & Reviews

1.7
Updated: Jun 19, 2025
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BYJU's reviews & complaints page 33

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V
vediyappan
Aug 19, 2022
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Byju's employee had visited my residence to sell us on the app learning program. I was not persuaded. Then he told me that I could cancel the program at any period if it was detrimental to my kid's education. Then I thought, let me see what happens. So I signed up with Byju's for my son. This package cost a total of Rs/- 86000/. Then I made an rs - 8600 /- down payment. The remaining rs-6000/- should be paid by EMI only through my account! He also misled me here! I seemed to have no idea a so-called agency was also involved!!!

I do handwork and earn money; why do I require the services of an agency? So your employee defrauded me while concealing numerous facts.

He didn't inform us that the cancellation period is 15 days after receipt of the product. So those 15 days passed, but then I noticed my son had an eye problem while using the tablet. My doctor advised me not to give my son any tablet or mobile phone. My son never used it, and your team members' phones were unreachable!!

Without using the product, they deducted the five month emi's via iifl, which I will never tolerate because I had no idea he kept one agency in between! I'm getting calls to clear the debt, but my son isn't using the app. Why should I pay if my son is not using it? I've never received such poor service before. Byju's learning app is a huge scam, and they aren't responding to emails. I'm not sure who gave permission to run a fraudulent company.

So, please come pick up your product and refund my money. I'd like to respond as soon as possible. Otherwise, I'll proceed to the next step!! I will contact the media and inform them of the truth, as well as send a message through my Whatsapp and Facebook accounts. You have no idea what that will do!
BYJU's customer support has been notified about the posted complaint.
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    Radharaman Jaiswal
    Aug 19, 2022
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    Address: 6th floor,ibc knowledge park bengaluru,560029

    My brother get admisssion in byjus classes and a counseller of byjus that take admission in 5, 6, 7 and 8 grade and attach a loan to it for fees of byjus.but my brother not want to study on byjus, so we call to counseller for cancel it but counseller not pickup my phone .then i call to byjus helpline no.then byjus senior manager monami datta say we are cancel only 6, 7and 8 grade and you have to pay 20000 for cancellation but i want to free cancellation because, my brother not want to study then why we pay 20000.but i paid 20000 on given link by byjus.then no response from byjus for cancellation approval .they not cancel it . i provide attachment of admiision counseller and byjus admisson record.

    please help in cancellation and refund mymoney
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      Sri Hari and Sri harini
      Aug 18, 2022
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      I have sent a request for cancellation process within 15 days of trial period, but no one has responded except the automated mail. Even the number mentioned in the automated mail is not responding for my request when I called to them.

      Almost 8 days before sent an email for cancellation but still no response. The person forced us to use the trial period is also not responding properly, still asking 1 or two days time for speaking with customer care person.
      BYJU's customer support has been notified about the posted complaint.
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        A
        Ashwini veer
        from Pune, Maharashtra
        Aug 18, 2022
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        Address: 8/4 bluebell residency ambegaon pune

        Hi Sir,
        I want to cancel the Byjus package. we have started cancellation processed within 15 days but still, they are not canceling the package. It falls within 15 days as per the byjus cancellation policy.
        The mentor Sakshi Karmankar Byjus forced us to buy the package but now she is not accepting our phone calls. Also Called customer care innumerable times and they say "please wait for the call back" that's all.

        Please help me Cancel the Byjus package and refund my amount.
        BYJU's customer support has been notified about the posted complaint.
        Aug 23, 2022
        Updated by Ashwini veer
        From last 5 days we got same reply your cancellation request transferred to local Pune byju's office, but yet didn' t get any reply from byju's Pune office.
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          Anubhav 7710
          Aug 18, 2022
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          Sir, I had purchased byjus tab in the year 2018-19 for my son for class 7th to 12th. I was provided with two SD cards with a tab. One card had the recorded videos of class 7th and another had recorded videos of class 8th to 10th. For class 11th and 12th SD
          Card I was told that it will be provided when my son reaches class 11th according to the stream he would opt for. Now my son is in class 11th and when I called byjus
          mentor they said my plan has already expired in the month of march this year.
          I told them that I have plan till class 12th and have the receipt I was provided with on the time of purchase. They asked me to mail them to their support and also to their personal ID. I mailed them every day so that my mail doesn't get ignored. I am doing this for last three months and all in Vain. Upasana Kumari, Mallika Pandey, mansi Kumari, Rohit Tiwari are the seniors I had been in touch. They assured me that it will be delivered in week every time I called them, .I have all the calls recorded and mails sent to them. I was already not settisfied with the service they provided in last four years and now this kind of attitude is not acceptable.
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            R
            Radharaman Jaiswal
            Aug 18, 2022
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            Byjus company not solve my problem.they force me through call to pay 20000 for cancellation.but i say byjus that student not want to study then why we pay you 20000.but byjus cancellation department not agree with my opinion.they force to pay money and say that if you not pay money then you can not cancel.and they provide me link for payment but they do not provide me bank account number of byjus.and the counseller of byjus who came in my house for counselling, they do not pickpup my phone and not talk to me. please help me
            Aug 19, 2022
            Complaint marked as Resolved 
            company call me.the phone number of company is 9243500459.and an email came from company, the company email.id is [email protected] senior manager of byjus call me and say about cancellation, that you have to pay 20000 rupees on given link that is send by me .then after we cancel your loan and classes, then i paid 20000 on link but no cancellation approved by company.please help me for cancellation and refund my money
            BYJU's customer support has been notified about the posted complaint.
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              K
              kavitha 929
              Aug 18, 2022
              Resolved
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              Resolved

              I purchase a New course from BYJUS and Its Not worth it, so I need to cancel the product.
              +1 photos
              Aug 18, 2022
              Complaint marked as Resolved 
              My issue has resolved.
              BYJU's customer support has been notified about the posted complaint.
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                kamya kapoor
                Aug 18, 2022
                Resolved
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                I need to cancel my product and need a refund from BYJUs.
                +1 photos
                Aug 18, 2022
                Complaint marked as Resolved 
                Thank You, My issues has been Solved.
                BYJU's customer support has been notified about the posted complaint.
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                  M
                  Madhubala Ganjigunta
                  Aug 17, 2022
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                  I have paid an advance of 5000/- rupees as part of preprimary classes and decided not to go further because of false promises made.

                  The team that reached out to me can't do anything and customer care doesn't care.
                  BYJU's customer support has been notified about the posted complaint.
                  Aug 17, 2022
                  Updated by Madhubala Ganjigunta
                  within 24 hours of application I have sent email to byjus cancellation and there is no response.

                  Tweeted tagging byjus support and no response yet
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                    Udits2935
                    Aug 17, 2022
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                    Last month I am started a trial of byju's subscription
                    But I don't understand byju's study and I'm cancel a premium subscription
                    But byju's not cancel my loan, please cancel my loan
                    BYJU's customer support has been notified about the posted complaint.
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                      G
                      Ganesh Srini
                      Aug 17, 2022
                      Resolved
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                      Resolved

                      Cancel My Son admission and cancel the product.
                      +1 photos
                      Aug 17, 2022
                      Complaint marked as Resolved 
                      Thank you, My issue has resolved.
                      BYJU's customer support has been notified about the posted complaint.
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                        V
                        Vandana krishnan
                        Aug 17, 2022
                        Resolved
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                        Resolved

                        Plz cancel my product and I need refund my money back.
                        +1 photos
                        Aug 17, 2022
                        Complaint marked as Resolved 
                        I got my money back, Thanks.
                        BYJU's customer support has been notified about the posted complaint.
                        Pls cancel the ID sivasakhtpazhanivel
                        I have purchased the amount 5000 byjus ias online tablet Learning course but I want to cancel that please refund my amount . Please help me.

                        Need Refund - Comment #4041227 - Image #0
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                          Ishayalamanchi
                          Aug 17, 2022
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                          Resolved

                          I want cancellation, Please help me resolve my issue.
                          +1 photos
                          Aug 17, 2022
                          Complaint marked as Resolved 
                          My product has resolved, thank you.
                          BYJU's customer support has been notified about the posted complaint.
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                            S
                            Samata koppula
                            Aug 17, 2022
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                            Resolved

                            I want to cancel my kid class but nobody responding please cancel our admission plz
                            +1 photos
                            Aug 17, 2022
                            Complaint marked as Resolved 
                            My product has been cancelled!
                            BYJU's customer support has been notified about the posted complaint.
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                              Y
                              Yashwamth Moorthy
                              Aug 17, 2022
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                              Resolved

                              Please help me For cancellation and resolve this here are the details.
                              +1 photos
                              Aug 17, 2022
                              Complaint marked as Resolved 
                              My Complaints has been resolved, Thank you so Much .
                              BYJU's customer support has been notified about the posted complaint.
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                                Y
                                Yash Tajne
                                Aug 17, 2022
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                                Address: BANGLORE KARNATAKA
                                Website: byjus company

                                I have taken offline admission in akash + byjus . So ihave to cancelthe loan and refund my money as soon as possible. I also sent many mail to support team. Please solve my problem otherwise i will register f.I.R against byjus company
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                                  R
                                  Radharaman Jaiswal
                                  Aug 17, 2022
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                                  Resolved

                                  My previous complain is not solve by byju's and you please solve my problem
                                  Aug 18, 2022
                                  Complaint marked as Resolved 
                                  byju's company not solve my problem, i want to free cancellation but they force to pay more money for cancel, and the contact of byjus company is very bad, we can not contacct properly with byjus
                                  BYJU's customer support has been notified about the posted complaint.
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                                    H
                                    harshamit market view
                                    Aug 15, 2022
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                                    Address: BHARATPUR, BHARATPUR

                                    Sir from 6 days i daily call your CUSTUMER care to cancel my son registration bcz my son cant uderstant online class I do registration 7.8.2022 after three days 20.8.22 I complaint that i want to cancel my son registration but every day CUSTUMER care say sr manager call you today but till time call not come plz sir request refund my 10000 rs and cancel my registration and emi
                                    Register mobile no. [protected]
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                                      M
                                      Mainak Kanrar
                                      from Bengaluru, Karnataka
                                      Aug 15, 2022
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                                      Address: K46/604 Shapoorji complex, Newtown, Kolkata-135

                                      We already informed to the manager regarding the admission to hostel of my child, Itika Kanrar. We requested them many times to shift the class on Saturday or Sunday. But after lots calls also the class was not resumed yet.

                                      We are paying the amount every month without geting any class for my kid. Please resume the class or stop the payment.
                                      BYJU's customer support has been notified about the posted complaint.
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                                        Vignesh kanna M
                                        from Chennai, Tamil Nadu
                                        Aug 15, 2022
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                                        Regarding cancellation of my byjus course, Although we have sent mail to byjus team which was adviced by byjus representative.now they are ignore my calls and mail reply...kindly do the needful at earlier as possible...
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