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Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

www.cesc.co.in
1.3
Updated: Sep 3, 2025
Complaints 2261
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So far, so good. Calcutta Electric Supply Corporation [CESC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Calcutta Electric Supply Corporation [CESC] will keep up the work and continue to help more customers with their concerns even better 🤝
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Calcutta Electric Supply Corporation [CESC]

Calcutta Electric Supply Corporation [CESC] reviews & complaints page 10

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M
master999
from Kolkata, West Bengal
Sep 19, 2021
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Address: P-141, KALINDI HSG ESTATE, Kolkata - 700089

From: Pushpa Kr. Agarwal & Anita Agarwal
Consumer No. : [protected]
Customer ID: [protected]

I have made online payment of Rs. 3820 on 17.09.2021 against August, 2021 bill. No receipt was generated at the time of payment. Even till now no confirmation from your side. In the payment history the above payment is not appearing.

Do the needful
Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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    Subho77
    Sep 19, 2021
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    Address: 82 SC Chatterjee, Street, Indrapuri Apartment, 5th Floor

    Dear Team,

    I have paid electricity bill twice.

    Customer Id: [protected]
    Please help in resolving the issue.

    Thanks & Regards,
    Subhajit Ghosh
    Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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      Nabish
      Sep 18, 2021
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      Address: Nizam Palace, old type - 1, flat no. 29, A.J.C. Bose Road Kolkata-20,

      One month stay at quarter only five days(5), but Miter reading 58 units. So please sir checking my Miter properly...
      Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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        [email protected]
        from Kolkata, West Bengal
        Sep 11, 2021
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        Address: Z-3/346,NASKAR PARA LANE, PO-BADARTALA PS-NADIAL

        The digital meter no[protected], of customer id[protected] & cosumer number [protected] is not showing anything on the display, as is noticed by the meter reading person and also checked by us, please arrange a visit and do the needful.
        Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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          Suvrodip paul
          from Kolkata, West Bengal
          Sep 10, 2021
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          Higher electricity bills

          Address: 27/h/36 Gobra Gorosthan road kolkata 700046

          Next 5 month very high Bill coming a already request one month ago please check my miter but no one coming and this month really to much High bill so please kindly solve my problem
          Customer number-[protected]
          Customer name- birendra paul...
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          AdB21
          Sep 10, 2021
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          Address: 24 Kabi-Kirandhan Chatterjee Street, Post office & Police Station-Uttarpara, Flat no 301, 3rd Floor, Royal Oasis-Block B, Uttarpara,West Bengal-712258

          We use 2 fans generally and 1 tubelight(rare). We use CFL most of the time. 1 refrigerator, 1 induction, no AC, no microwave, no washing machine - still our bill came 1600 in the month of August 2021. This is too much. I think there is some problem with the meter or electric is being theft. Please resolve this issue as early as possible.
          Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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            C
            ChittaRanjan Ghorai
            from Kolkata, West Bengal
            Sep 6, 2021
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            Address: Kolkata

            My ( Chitta Ranjan Ghorai) flat under address 5 Durga Charan Street, Kolkata 700033 was sold . Later the purchaser changed the name of the same meter which was in my name . But I want to know whether the meter security money ( Rs. 1440/-) is subject to refund to me or it has been adjusted.
            My present address is 3 Naskarpara Road, Kolkata-700041. My present consumer no. is [protected]( I/D [protected]).
            The customer I/D no. of 5 Durga Charan Street was [protected]( consumer no. [protected]).The name of the changed consumer is Basudev Pramanik.
            Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
            Sep 06, 2021
            Updated by ChittaRanjan Ghorai             I am not clear about the meter security money.Pl. inform me on the basis of my prayer.
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              Rajib Kumar Sarkar
              Aug 26, 2021
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              Address: C 45A Ramgarh, PO Naktala, Kolkata 700047, Near Ramgarh CESC office.

              Short circuit and electric flash are hapenning number of times a day in electric merer wooden box especially when rain and storm comes. Electric wooden meter box is in such a place where fire can caughtany time leading to heavey loss of property and life. I request you to attend the matter on top priority basis.
              Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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                r0b1n
                Aug 24, 2021
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                Address: C-110, customs quarter, 179 Shantipally, kolkata-700107

                My consumer I’d is [protected]. I got a higher value electricity bill of Rs.1840 for the month of June 2021in comparison to previous six months electricity bills. I didn’t pay the amount. Again for the month of July 2021 I got higher value electricity bill of Rs 877. In this month bill CESC have decreased the security deposit amount to Rs 499 from Rs 3600.

                I request you to check and verify my meter reading and kindly refund the security deposit amount.
                Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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                  Ashishgg
                  Aug 23, 2021
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                  I made a paymnt for last month but still I got an arrear bill this month... Payment made through phonepe
                  Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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                    SUBIRBASU21
                    Aug 23, 2021
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                    Address: H.I.T Housing Estate, Type-IV, Block -, Flat No. 3, Ichapur, Howrah-711101

                    Suddenly I find absurd meter reading reflecting on my monthly electricity bill. Generally my meter reading was around 50 units but suddenly from April, 2021 (60 units), May, 2021 (87 units), June, 2021 (76 units) and now during July, (rose to 159 units). Beside that reading of meter is non-visible too. So, earnestly request you to take urgent step to check / replace my meter and adjust the excess paid billing amount. My consumer id: [protected].

                    Looking for your prompt response. My mobile no. [protected].
                    Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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                      Priyonag
                      Aug 18, 2021
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                      I've sent you an email dated 10th ultimo to your [protected]@rp-sg.in attaching two receipts issued by you in confirmation of the double payment made by me towards my electricity bills on 14/6/2021, totaling to Rs.7980/- (ie @3990 x 2).
                      Your subsequent bills however not showing the reflection of the aforesaid payment made by me.
                      Hence you were requested to confirm the same and arrange to issue bill for subsequent month with correct dues post adjustment of the aforesaid payment of 7980/-.
                      But neither I've received any reply to my email under reference nor credit of the said amount in full was given to my account.
                      I therefore lodge this complaint in order to have effect of the aforesaid payment in my A/c and also want you to send me a month wise details of my bills without arrear and payments made for the past 6 months period.
                      Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
                      Aug 18, 2021
                      Updated by Priyonag                       .
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                        Indrajit.g
                        Aug 17, 2021
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                        Address: Acharya Prafulla Chandra Rd, Fariapukur, Shyam Bazar, Kolkata, West Bengal 700004

                        For the units billed 669, I'm being asked to pay Rs.55794.85. They are saying Rs 49704 is an adjustment o[censored]nrealised amounts. However, I'd like to point out that I have paid the dues of all my previous bills on time. As you can see from the attachment, my last bill of June worth Rs9920 was cleared in cash.
                        So I don't understand what this "adjustment amount" is for, and why I'm being asked to pay it suddenly?

                        Kindly look into the matter.

                        my customer ID is [protected]. My bill no is [protected]/07211 Bill date 13/8/21
                        Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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                          Mrinmoy_7621
                          Aug 16, 2021
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                          Address: 69/1 A.N SAHA ROAD GALAXY APARTMENT FLAT -3B 3RD FLOOR

                          My metre reading is high day by day without using any electronic goods ...
                          Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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                            Nilendu Saha
                            Aug 16, 2021
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                            I have paid all my monthly bills of CESC Ltd. till July 2021 for my Customer ID: [[protected]]/Consumer No.[[protected]]. But in August 2021 I am unable to view/print and pay my bill as my Customer ID is showing as Invalid. Requesting your Urgent Help in this regard as the final date for payment is 21 August, 2021.
                            Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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                              S
                              SaikatMondal024
                              Aug 15, 2021
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                              Address: Kolkata

                              From the last few months I am noticing a sudden hike on my CESC electricity bill without any reason, a few months back I get almost 1000/month but during the last 3-4 months I am getting 1800/month with the same usage and same electric essentials. my customer id is : [protected]
                              Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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                                N sehgal
                                Aug 14, 2021
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                                Address: 31 MATHESWARTALA ROAD, KOLKATA 700 046

                                Our Consumer No. is [protected].
                                Please find the details of consumption o[censored]nits from Feb. 2021 to June 2021.

                                1) In FEB. 2021 – Units consumed 1774
                                2) In MARCH 2021 – Units consumed 3421
                                3) In APRIL 2021 – Units consumed 1664
                                4) In MAY 2021 – Units consumed 2665 &
                                5) In JUNE 2021 – Units consumed 1927 (Meter reading is not taken in June)

                                But in July 2021 Bill, consumption o[censored]nits – 7942 which is very high.

                                Our past consumption record shows that the present meter reading is not correct.

                                Kindly check the Meter, it may be defective and advise us.
                                Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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                                  ansar2k20001
                                  Aug 11, 2021
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                                  My meter reading was not taken for month of july 2021 and sent me an average bill of amount rs.50

                                  but everbody meter read was taken from that place
                                  Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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                                    shibli2001
                                    Aug 11, 2021
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                                    Address: 11 Cantopher Lane, Kolkata 700014

                                    Dear Sir,
                                    I have earlier registered a complaint no. CC/03/04123/21, received Docket no.[protected] dated 03.08.2021, but till date not received any call or response from CESC.
                                    The condition is very dangerous and specially during this rainy season and water logging in the area it becomes more hazardous.
                                    This job cannot be executed except CESC, we have to rely only their technicians only under CESC responsibility.
                                    Now if any accident happens in the premises Electric Meter Board CESC will be responsible.
                                    Immediate action is awaited.
                                    Abrar Ahmed
                                    Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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                                      Rinki0001
                                      Aug 11, 2021
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                                      Address: 8/a Beadon street Kolkata 700006

                                      I have received a bill of Rs.22900
                                      I have paid all my bills regularly and on time .The outstanding amount is not mine
                                      Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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