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Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

www.cesc.co.in

1.3

Updated: Sep 3, 2025

Complaints 2255

Resolved

584

Unresolved

1671

So far, so good. Calcutta Electric Supply Corporation [CESC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Calcutta Electric Supply Corporation [CESC] will keep up the work and continue to help more customers with their concerns even better 🤝

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Calcutta Electric Supply Corporation [CESC]

Calcutta Electric Supply Corporation [CESC] reviews & complaints page 9

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Address: 43, comfort green phase 1, new jail road, Near Army Public School

Customer Id : [protected]

I am receiving electricity bill for unexplained reasons for my flat which is locked for long as I am posted out of the city. The SMS received for present meter reading of 8915 unit on 5/10/2021 but the bill reflects previous reading as 8930 and present reading as blank. Kindly check for the false billing/ erratic meter reading.

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

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Address: 226 A& B A.P.C.Road, Kolkata-700004

Website: cesc

I made an online CESC Bill payment on 18th October for Rs1700 but there was a double debit (1700+1700) from my account. My Bill Payment reference ID[protected] . Union Bank of India. Please refund the additional amount debited from my Account.

May 11, 2024

Complaint marked as Resolved

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2021

Calcutta Electric Supply Corporation [CESC] Customer Care's response Dear Sir,
Please let us know your consumer number and bank transaction details, for us to investigate the matter.
Thanks,
CESC Limited

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Address: CESC kolkata

MY customer id is [protected] My father fied a year back or more in 2020 july After that house is locked and noone stays there Still for a year I am receiving exorbitant bill to my surprise I complained multiple times to CESC team and called too but still the bill is not rectified though the customer care assures me every time that it will be done
According to their advice I took metre reding on september 8 th and october 5 th from home and send them but still the inflated bill is not rectified Plz see the pic attached of my metre reading and cesc resding The difference is substantial[protected] inflated by 1663 units erroneous metre reading Plz rectify this bill and refund me the already paid amount till date

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Nov 21, 2021

Complaint marked as Resolved

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

Oct 13, 2021

Updated by Sanjukta2105 Also want the security deposit in name of my father

Verified Support

Oct 21, 2021

Calcutta Electric Supply Corporation [CESC] Customer Care's response Dear Madam,
Refer conversation with our executive, trust the matter has been clarified.
Thanks,
CESC Limited

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Customer no.[protected], consumer no.[protected]

against above bill double payment (twice) payment has been made . Adjustment is required against future payment to the tune of rs.1420/- paid twice through e-payment (card)

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

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Address: 3/111, jatindas nagar

CESC constantly provide bill even we not in my residence last 3 months. I tried to call but no one responded. My consumer I'd [protected].
This month bill was 1120. Why they repeatedly charged bill even we not in home in last 3 months.

Please do a need full action regarding the same.

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

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Hi this is Subhash Shaw my customer ID [protected] Consumer no [protected] ... from last two days i.e from 3rd Oct 2021 our electricity has been fluctuating due to sudden increase in voltage and load increases...we are not aware about the load because it's not from our side please look into this matter urgently

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Address: 132 Banerjee Para Road, Paschim Putiary, Kolkata 700041

I am writing this letter on behalf of my parents who are senior citizens . This is to bring to your notice that the electric meter in my house is in a very bad shape. The wires are all over the place and need to be organised.
I tried to call your number and even in whatsapp since last few days but nothing worked. We have lodged multiple complaints with CESC but no action has been taken yet.
Request you to please send some one to look and fix this problem at the earliest . My parents are under severe mental stress as they feel it might cause an accident any time.
My parents are reachable on cell [protected]/[protected].

Nov 21, 2021

Complaint marked as Resolved

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2021

Calcutta Electric Supply Corporation [CESC] Customer Care's response Dear Sir,
Refer conversation with our executive, trust the matter has been clarified.
Thanks,
CESC Limited

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Address: Dumdum

Not taking meter readings.

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

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I have not received CESC e-bill for the month of August, 2021 at my e-mail address, [protected]@yahoo.co.in.
My customer ID number is[protected].
Please send me all my e-bills both present and future at my above e-mail address as you used to do in the past and oblige

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

Oct 01, 2021

Updated by muksant Please send me the latest CESC e-bill and all future e-bills at my e-mail address, [protected]@yahoo.co.in and oblige

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Address: Brooklyn Masjid complex (Millat Colony), garden reach, kolkata- 700024

There's is a power cut by cesc every single day since years now. CESC is not addressing any complaints neither is providing a permanent solution of these power cuts. There are multiple power cuts in a day and sometimes the power is not restored for the whole day. Kids have online exams and it is around impossible to sit for a 3 hr exam without power at home. People are working from home and are having a very difficult time due to these power cuts.

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I Shri Stabak Mitra. My Customer ID [protected]. I have already paid the bill of may 2020 during lockdown period but now in current month august 2021bill, I came to know that bill kept in abyance was being added in consecutive 10 installment. And without being aware of the paid amount I have paid these 10 installment also kindly go through the matter and help me to get back the extra money paid by me.

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Address: CESC Limited CESC house chowringhee square, Kolkata-700001

Consumer number [protected]
Meter reading was taken on 28th September 2021. Meter reading taking person was very rude. At my home my old age parents only live. We have a proper meter room with gate. He came shouted on my parents saying why do keep things in front of the gate, as if CESC own the property & built everything. Also he was not wearing mask in this pandemic situation. Don’t understand how CESC allow their customer to be treated so badly, I have not seen anything like that in other electricity supplier at other state. I request to take prompt action, so that this kind of matter doesn’t happen in future.
Soumyadipta Das
s/o Mr Lalit Mohan Das & Mrs. Sandhya Das

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Address: 82, Kalighat, Near Harish Park, Harish Mukherjee Road, Harish Chatterjee St, Jatin Das Park, Patuapara, Bhowanipore, Kolkata, West Bengal 700026

I have submitted all the documents on behalf of my mother and CESC had to give a cheque amounting to the security deposit deposited by father, who has expired in May.
For changing the connection name to my name, I have also deposited around Rs.4300 as a security deposit again. But they are not replying back with any information or acknowledgement.

Oct 1, 2021

Complaint marked as Resolved

The steps followed is they call and inform you that they are refunding a very small amount amounting to around Rs.4000 such that the personnel can earn this amount in seconds. But while taking security deposit they will think its a huge amount. Make a default in bill payment even for Rs.300 they will get back to you soon but while repaying they feel reluctant as the amount is sooooo small that they can pay it blind-eyed but they wont.

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

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A

Abhrodeep Chanda

from Kolkata, West Bengal

Sep 25, 2021

details:

DEBABRATA CHANDA
13 NEW BIKRAMGARH
KOLKATA 700 032
LP 121/22/1/5
Ex-Consumer No : [protected]

Not Refunding security deposit of my father in the name of my mother - Comment #3898583 - Image #0

A

Abhrodeep Chanda

from Kolkata, West Bengal

Sep 25, 2021

DEBABRATA CHANDA
13 NEW BIKRAMGARH
KOLKATA 700 032
LP 121/22/1/5
Ex-Consumer No : [protected]

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Address: B/50 Milan Pally kolkata-700 079

I mad the payment for the month of july and August on 23.09.21 and the money has also been deducted from my bank account but I did not receive any payment receipt.
Please send the payment receipt at the earliest.
Customer id: [protected]

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My consumer no is [protected]. I have received bill for the month of August 2021. Meter reading recorded as 86963 whereas it should be 84963, therefore my bill inflated by 2000 units of consumption. Attached photo of current reading by me today 23.09.21. Please rectify the bill as I am unabke to pay this exorbitant bill.

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Dear Sir,
With due respect I would like to inform you that after reaching your customer service team many times the supply of my residence yet not restored.

My 1st complaint Docket No. is [protected]. Every time I contacted new docket no. provided, but no resolution. My daughter's half yearly exam is going on & all in online mode. So without the electric supply we are in s pathetic situation.

Request you to look into the matter and oblige.

Regards,
Somnath Patra
Customer ID [protected]

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Address: Sahid Khudiram Sarani, Kalabagan, Nimta, Kolkata 700049

CESC Customer care behavior is so rough. Even though they are not giving us any solution from last night. Their rudeness is not professional.

From last night we are getting just assurance from their end and still not get any solution.

Local populace are facing a huge issue regarding power cut and water issue.
Childs are facing a lot of issue. Please help us.

Area: Sahid Khudiram Sarani, Kalabagan, Nimta, Kolkata 700049

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

Sep 22, 2021

Updated by Deep_Saha1703 Still not taking care of our issue from CESC end.

Sep 22, 2021

Updated by Deep_Saha1703 Nimta 700049, here is no electricity and lack of water supply

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Address: CESC Limited CESC House Chowringhee Square Kolkata – 700001

Since last 3-4 months I am receiving very high electricity bill from CESC Kolkata. This has stated happening after the old meter was replaced by the new one on May/June 2021.
We had put up a request to upgrade the load capacity as we planned to install another AC. Accordingly new meter was installed. But, despite running the second AC on rarest of the occasions, it is found the bill amount got doubled (average 3, 300) compared to the amount we used to pay (Average 1,[protected] when we had old meter

I have a doubt in my mind that the new electric Meter is not working properly because the rise in bill started happening after the installation of a new meter.

So request you to kindly look into it & resolve it as soon as possible.

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

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Address: 50/1 Dr Suresh sarkar ROAD KOLKATA 700014

Respected sir
I NAHID PARVEEN resident of 50/1 dr Suresh sarkar road Kolkata -700014 . Each month I am paying an excess amount of electricity bill which is just unbearable for me since from past 4 to 3 months somehow I am arranging to pay the bill . I live in a 1BHK flat in which I use 1 fan 1tv 2 tubelights only still everymonth I am receiving a bill amount of Rs.1150 which is certainly very high therefore I am attaching my current bill also.
I request you to kindly look into the matter and do the needful at the earliest 🙏
Thanking you
Nahid parveen

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Address: P-141, KALINDI HSG ESTATE, Kolkata - 700089

From: Pushpa Kr. Agarwal & Anita Agarwal
Consumer No. : [protected]
Customer ID: [protected]

I have made online payment of Rs. 3820 on 17.09.2021 against August, 2021 bill. No receipt was generated at the time of payment. Even till now no confirmation from your side. In the payment history the above payment is not appearing.

Do the needful

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