Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

I have informed TCS (ref: Mr Subhashis) in December`12 with written application and documents as asked by Mr Bimal Banik to close the CRES account as my father has passed away and the meter was transferred to my name. I have also claimed the refund money as both of my parents are no more and I am the only legal heir. I have submitted all the documents to prove and Mr Subhashis has accepted them. Till date I haven't received any payment from CRES. I am writing to know the claim status. Your early response will be highly appreciated. Sanjukta

Respected Sir, I am Subhadip Roy (an Architect by profession). This letter is occasioned to address a very serious problem. I ( Subhadip Roy ) and my wife ( Arpita Roy ) is the joint owner of Flat 5D ( fifth floor ), Tara maa apartment, DB-20, Deshbandhunagar, Railpukur road, Baguihati, Kolkata : 700059, which I bought 2 years ago. My CESC meter consumer no: [protected], and Customer ID: [protected]. Very recently a very unusual and offensive thing came to my notice. Apart from my original electric bill, another false electric bill is coming to my billing address, in the name of SAMANTA MISTRY ( consumer no: [protected], customer id: [protected] ). Samanta Mistry is probably the name of the wife of the promoter/ developer ( Swapan Mistry ) of our building. He has a self owned flat at 5C, just adjacent to my flat, another small flat at rooftop, still in his possession. At flat 5C he pays a separate bill. I doubt, that the rooftop flat’s electric connection is wrongly documented in your database and that bill is coming to my address ( fifth floor, flat : D ). This wrong electric documented under my flat number might cause several problem for me in future. So, as soon as it came to my notice, I hereby inform you about the fallacy. Instead of Flat 5D, Samanta Mistry’s meter will be documented under flat: rooftop, because Flat 5D is mine. The supporting documents are attached herewith ( my Deed, mutation certificate of flat 5D, my electric bill, and the wrong electric bill for which address correction is needed ) I earnestly request you to please look into the matter, so that no fake / wrong persons electric bill come to my flat further in addition to my original cesc bill. Thanks & Regards, Subhadip Roy ( Sr. Architect, MMCS Pvt. Ltd. ) (consumer no: [protected], and Customer ID: [protected] ) Phone no: [protected], [protected] Flat 5D ( fifth floor ), Tara maa apartment, DB-20, Deshbandhunagar, Railpukur road, Baguihati, Kolkata : 700059

The `Previous Meter Reading' in my May bill is absent & is given as xxxxxxx. As a result the units consumed is given as 1982 units which is totally excessive. My consumption for the months this year have been 305, 283, 312, 288 and 434 units. As a result I am not liable to pay the amount of Rs. 17, 650 billed for this month. Kindly send a corrected bill asap. Dr. Dwarka Nath Bose

The electricity bill amount of May 2014 is abnormally high.The meter may be malfunctioning, please arrange to check and if needed change the meter. The detail is given below. Customer Id: [protected] Bill No. : [protected] Total Unit : 528 Bill Amount : Rs.4260/- Name : Sri Utpal Kr. Bhowmik Address: 4D/11, Dharmatala Road Kolkata - 700 039 Your early response is appreciated. Regards Sutapa Bhowmik Mob-[protected]

My consumer number is [protected] and my name debashish chatterjee.
I am noticing that the supply of current is not steady it is fluctuating in several occasion all over in the day and night for more than 15 days.
I am making phone call to the customer care number but nobody is responding.
If any of my electrical items are damaged for this fluctuation of current then cesc will be sole responsible for it.
Please take necessary step immediately.
My customer id is [protected].

Debashish chatterjee

please look this consumer some people are using domestic meter but there are a small industries are there they use cesc and and on this address they are not payee amount angainst some meter but now cheater and user on this meter is same but name of miter is not same if this is the good way then every body can do anything...

Sub:Excess Electric Bill Charges... To CESC LTD, Consumer No. :[protected] Dear Sir/Madam I Neelam Saraf resident of 5 Princep Street, Near Bengal Chemical Kolkata 700072 . A consumer of CESC (My Consumer No:[protected]) This is to inform you that my electricity bill for the month of MAY 2014 is very high compared to last months. We have not used so much of electric supply.Even we don't use refrigerator, A/C in our home but in spite of that there is a very high bill from last two years and i am not really satisfied with it.Our last month bill was about RS:1372 but this month we are having bill of RS: 3090 the double of last month. We are a middle class family and it is really an impossible for us to afford such a huge amount of bill. We had complain in CESC office on this matter in no serious response has been shown on this matter in fact worker of CESC don't take seriously to us on this matter and give us an excuse that because of hot weather this types of bill will come. We kindly request u please take some serious action against those members of your CESC who don't take us and our complain very seriously I remind you sir/madam once again and request you that we our a middle class family and it is not possible for us to pay huge amount of money on bill. Please take some necessary step on this matter as soon as possible. Your faithfully Neelam Saraf [protected]

My Consumer number is [protected] In May 2014 electric bill I find the total unit is 547 and correspondingly Gross amount payable is Rs.4450/-. Though I paid the bill, this amount is much higher than my average monthly consumption. I, therefore, feel something went wrong in my monthly bill. It could be that the person who came to note my meter reading made a mistake or Electric meter is not functioning properly. I therefore request you to take note of my complaint and do the needful. For your perusal I am giving below units consumed in preceding months and units consumed during these preceding months in 2013, let me declare that during last one year I have not added any extra electrical appliances. May 2014 Total Unit 547 Gross amount Rs.4450/: May 2013 Total Unit 429 Gross amount Rs.3190/. April 2014 Total Unit 382 Gross amount Rs.2880/: April 2013 Total Unit 378 Gross amount Rs.2750/. March 2014 Total Unit 187 Gross amount Rs.1170/: March 2013 Total Unit 185 Gross amount Rs.1120/. Total unit in March, April 2014 and 2013 almost same whereas in May 2014 Total unit is 547 as against 429 in May 2013. Hence I feel something is wrong. Please check and rectify.

Main cesc nutral cable got disconnected and whole power supply destructed. Our complain docket no. Is[protected].
East india health care pvt. Ltd. Is a hospital. Namely "genesis hospital". Due to power fault no supply is in our hospital.
Requesting to take immediate action.

I, Jitendra Nath Roy, Consumer No.[protected], LP-157/15, submitted one complaint dated 29.05.2014 requesting you to detach the power cable tied in the Telephone Post installed in front of my entrance.It was also told that the inspection by the Telephone Authority has already been carried out and they have advised me to request you to detach the Power cable from the Post when replacement work can be started. Kindly, do the needful and help the Telephone department to start work for replacement of the Post .The post will be reinstalled nearby the Original Post. Awaiting, your early action in this regard, Thanking you, Yours faithfully, (Jitendra Nath Roy) [protected]

Sir, We Lakhotia constrruction company pvt ltd had applied for new 10kw (commercial) connection at 8/10/1, Alipore road, Kolkata-27 against which inspection was made in 3rd week of april 2014. The bill for such connection was made dated 26.04.2014 and we had paid that bill of amount of Rs.126748/- on 06.05.2014 through Demand draft. ( bill no- 02/05096/14(34). It was assured by department that connection will be done within 15 to 20 days from date of bill payment. Sir our infrastructure is ready and we are ready to start operation but still we do not have any information or tentative date for installation of meter/connection. Our operation is delay due to non availability of electricity. So kindly do the need full so that we can start our operation in time. Please do need full. Thanking you Lakhotia Constrruction Co. Pvt Ltd

My mr no. Is 08/05342/14(41)

All compliances have been met, still my new meter connection is pending...
I waited the whole day 31 may when cesc men have committed to come, even after informing a day before that they are coming...I[censored] are not coming please see that we are informed by phone...
Please provide me another date for the new meter receival...
Please see that my work is done at the earliest...


Regards
Archan sasmal

On 29th morning my aunt has done manual payment at cesc cash counter. And I was unaware abt that and done online payment in the evening of 29th may only. So kindly revert the online payment done because system shouldn't have accept the double payment. Consumer no is--[protected]

This is to inform you that from day 1, , our electricity bills are extremely high. Most of the time we are not at home and also we do not have ac or other appliances which can consume more power...

When i tried contacting 1912, a customer care executive named '''' soumitra'''' was
Not at all helping.. Even if issue relates to other dept but customers should be handled in a good way. If people like him stays in the company as a customer care executive then i dont know what will happen to cesc then..

He behaved badly.. Very bad customer service...

My customer id is == [protected], , , recent bill no == [protected]

Kindly take appropriate action

Sir,

This is to inform you that when I am going to pay my CESC bill online against the above
mentioned consumer Number, to my utmost surprise the address
and name is showing wrong.


Please do the needful,

Thanking You,


Smut Kalpana Ghosh

Consumer No:[protected]

11A/3 B.L.Ganguly Lane

Kolkata:700033

Hi, (To whom it may concern) My consumer number is [protected].From the last 2 months my consumption of electricity remains the same but I have been receiving exorbitant bill amounts. Previously my bill amount would range between (Rs800 - Rs1000). From the last 2 months it has gone up to Rs3500. This is very shocking as I am not available at home the entire day and I come from office after 8 in the evening. The 12 hours I stay at home hardly do I use any appliances which should increase my consumption. Specially we are a family of two. I would like a detailed consumption list or would like the Electric Supply to check if any theft is occurring within my premises. Please address the issue to the earliest.

I regularly getting my electric bill one day before or after due date. Today I receive my bill for the month April 2014, Due date was 28.05.2014. Now I am requesting to concerned officer to look this matter and arrange to provide the bill at least 7 days before. from: KEDAR N AGARWAL Consumer no. [protected]

Sir, I am Santonu Panja, my customer id is [protected], this connection belongs to SM GOURI SAMMADDER. I got a bill for the month of April 2014, bill number [protected]. I have a complain that in this month i got Rs. 213.08 for MVCA charge & Rs. 365.10 for Govt. Duty. So my question is that why i have charged for this in this particular bill? Every month i had charged only rs. 37 (round up) so why rs. 213.08 for this month? And what is "govt duty " charge? Please elaborate.. I am waiting for your valuable feedback. Thanks... Santonu Panja [protected] / [protected]

We are customer of cesc.My consumer No.[protected].We face a big problem from feb 2014.Problem is main ware going into the main gate. Cesc tell us the line is temporary, please solve the problem parmanetly.We can't open the main gate properly. Its going on very danger for us.We complain many time to cesc but they are no response. Complain details: Date Docket No. 18-2-14 [protected] 23-2-14 [protected] 25-2-14 [protected] 27-2-14 SAME 28-2-14 SA ME 3-3-14 SAME [protected] 4-4-14 [protected] 30-4-14 LT/14/5149 please solve the problem as soon as possible.

Dear Sir, As per the Consumer No:- [protected] of Mr. Bratin Kumar Basu, that every month the electricity bill increasing and I'm a retired person, only two fans, all rooms are CFL Lamp and one Freeze and One TV Sets are running and no AC, MICROOVEN and here my flat all the cable are not connecting proper way and it is scattered in very wrong way one cable connecting to other meter and another cable connecting to other meter and also it is hanging also some time. Hence in this reason the electricity bill are increasing day by day and I'm the retired person and have no pension option, only I'm maintaining my daily life with only Bank Interest. So, I'm requesting you, please concentrate in this matter and try to send me one person as early as possible to connecting the scattered cable in a proper way and check all the meter number to set a box, so, that for the next month the bill should come with proper calculating unit. I'll wait for your reply. Thanks & Regards, BRATIN KUMAR BASU 44/1, RAM CHARAN SETT RD FLAT NO-1A, BLOCK-B LP-377/1 HOWRAH- 711 104 Consumer No:- [protected]