Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

Hi Sir/Madam,
CESC has deducted an amount twice for a same bill. Unknowingly the bill was paid second time through net banking. Instead of showing already paid, they deducted the amount and also generated a second receipt as well. This is a kind of cheating what they will try to mask as system error. Please take action as early as possible.So I can get my money back and this fraud act can be stopped.
I have added screen shots of the receipts.Please check them.
Thank you
Yours faithfully,
R. Raychaudhuri

ear Sir/Madam, My Consumer Number is [protected] in the Name of Panna Lal Nayak. i have applied to Alteration of Services- Change of Commercial Tariffs to Domestic Tariffs because we have don't have any other Electric meter and i am not using this commercial meter for any business purpose through Online 10th Feb 14 vide ref no 05/02860/14, same was physically verified by your official on 12th Feb 14.they told that you will get the...

Dear Sir, With reference to the previous letter of complaint ( Docket No.[protected] dated 07.10.2013), this is to bring to your kind notice that, again with the onset of summer, severe voltage fluctuations are going on throughout the whole day at our apartment (Address : 857, Motilal Gupta Road, Kolkata – 700 008.) which may cause the damage of electrical and/or electronic gadgets. That is why we are seeking for redressal of grievances. We shall be obliged if you kindly arrange to do the needful at your earliest. Thanking you in anticipation, Yours truly, ARNAB SIKDAR (Mob. No. [protected]) Hony. Secretary On behalf of Alankar Apartment Owners’ Association, 857, Motilal Gupta Road, Kolkata – 700 008. (Consumer No. [protected])

This is to inform you that we have been making payments pertaining to the bills for the entire tenure specified and it is evident from the payment schedule that there is no outstanding amount on the same.
Hence the intention for not allowing the meter to be accessed is not correct.

Without understanding the problem of the consumer and not providing any resolution to us, Madam Simita Chakraborty, Dy Manager Commercial lodged an allegation against our family on 18th March 2014 (afternoon) over telephone that we are not giving access to the meter. This is not correct.

We reside in the said premises of 39 Kankulia Road Kolkata 700029 since a long time as a respected household citizen.

Since Dec 2013 we have been following up with your Mandevilla Office with your Dy. Director for meter reading of the two consumer nos. [protected] in the name of Sri Bijoy Krishna Goswami and [protected] in the name of Smt Shanti lata Goswami.

Recently due to certain medical emergency and trauma, my family had to undergo several visits to certain medical institutions like Tata Medical Centre, EEDF and Woodlands Hospital for undergoing treatment during day time. We have sufficient proofs to substantiate the same. This matter has been informed several times verbally and visits by our family members to the Hon. Dy. Director at Mandivilla Gardens CESC office. Understanding our reputation and payment trend, he had been kind enough to attend the query and he confirmed that your colleague (CESC Officials) will take prior appointment to get the reading done but same will be only once. We agreed to his resolution. He even guided us to convert into a prepaid meter.

But in spite of his assurance and kind guidance, nobody did take prior appointment w.r.t meter reading.

Then we tried to call Madam Simita Chakraborty several times at your contact no. [protected] on various dates between 28th Feb 2014 to 6th mar 2014 as this number has been endorsed on the CESC Bill front page for addressing Bill related issues. But to our surprise this phone was not responding to our calls. After few days the no [protected] was picked up and we could speak to Madam Simita Chakraborty. She also assured on the same lines that prior email will be sent along with timings in order to facilitate us.

Fortunately we received an email which described that the meter would be read on 18th March 2014 without any timings.
My family members were existent in the said premises and waiting patiently for the meter reading to happen on your scheduled date i.e. 18th March 2014 but nobody turned up for this valued job to the best of our knowledge.

When we called you after several attempts to address the issue and rescheduled timings or any legitimate solutions and tried to engage with you patiently, we were treated very rudely by you over telephone and received blunt threatening that these two lines will be disconnected and we might address the issue to who so ever in India.

We believe we are the consumers of a leading brand of Electric Supply in Kolkata and we have to bear such brilliant threats for CESC officials as we don't have a choice to migrate to other service provider.

Without resolving any issue, we were threatened by Madam Simita Chakraborty several times on 18th March 2014 without any logic.

In order to resolve the issue, we only request you to arrange for a formal visit at the earliest to facilitate reading for the two consumer nos. [protected] in the name of Sri Bijoy Krishna Goswami and [protected] and intimate us with the units consumed.

Please do the necessary adjustments against the consumer nos.

Lastly, we request you to please facilitate our rights and enable smooth customer service.

Regards,

Goswami

This is to bring to your kind notice that I, shri Mithu Saha, owner of flat no 218 in the premises no. 2/80, Jatindas Nagar, Belghoria, Kol-56 have been receiving bills with the address as mentioned above with a slight fault.My flat is situated on the 3rd floor, not in the 2nd floor as mentioned in every bill.Please rectify the error.I am sorry to say that I have taken much time to point out the matter after passage of one year since the generation of the first bill.I would be highly grateful if you take corrective measures to dispel my concern. Thanking you yours sincerely Mithu Saha, owner of flat no 218 3rd floor J.D.Nagar Belghoria, Kol-56. LP-137/6. Customer Id:[protected]

Sir The subject bill is showing more units consumed than normally we consume. My consumer no. is [protected], domestic. ID-[protected], Bill no. [protected], reading date: 03/03/2014. We started staying at this flat from mid March 2013 and units consumed as per bills are as follows, though it shows inconsistent units consumed earlier also, but this time I cannot accept -- Bills for May 2013 units 282 June 385 July 214 Aug 213 Sep 270 Oct 158 Nov 132 Dec 147 Jan 2014 205 Feb 268 Please note, Sep 2013 & Feb 2014, when no AC/ fans we run. We are only couple staying. Our electric consumption is economical. We use our gadgets judiciously. A comparative look-through will make you understand my point of grievance. In this February month, nothing extra was consumed. I request you to please look into it, and with your experience, find out what is going on . Thanking you and expecting a better bill regularly henceforth with an adjustment to compensate this month's extra . I make an advance payment regularly. Regards Papia Banerji

Dear Sir/Madam, My consumer id is [protected].I am getting inflated bills on regular basis.This is confirmed by power outage that happened in our complex on March 12, 2014 at about 6 P.M. and also on March 13, 2014 at about 1 P.M.On both occasions only my flat was affected along with the elevator.So I feel that the elevator's connection is with my meter.In view of this I hereby request you to check the energy meter connection in my complex and disconnect my meter with common facilities e.g.elevator etc. Thanks & regards, Monimoy Bhattacharyya

I have received average bill(As mentioned in the bill) of rs1020.00 although last month it was rs 100/ -as the primises was vacant due to departure of tenants in the month of december'13. Electricity was not at all consumed during period mentioned in the bill..
Yesterday(14.03.14) a new meter was installed by your office. On enquiry they told reading is not displayed properly. If not used, then how reading will be reflected.
However, i have no objection regarding inatallation of new meter. But what about
Bill raised by you? Against no consumption why this bill raised? As the due date is
22.03.2013. I request you to take immediate corrective measure & send a revised bill
As per your rules. Otherwise i will be compelled to approach ld. Ombudsman/ cosumer court.
Regards.
Consumer no-[protected] consumer id--[protected]
[protected]@yahoo.Com
Customer id-[protected], consumer no-[protected]. Mail [protected]@yahoo.Com

Dear Sir This is regarding my bill for February 2014 . The bill amount is more than 8000 Rupees . Where as for past many years the bill has never exceeded 2000 Rupees . There must surely be a mistake regarding the meter reading . Please recheck and oblige. Consumer No [protected] 11 lindsay street Kolkata E Mail : [protected]@rediffmail.com

Dear Sir This is with reference to the consumer no [protected], for supply at 32 metclafe street, sir i beg to request you that i have received a wrong bill of a very high amount, which is due to clerical mistake or erroneous billing, the place is a small godown of 50 sq ft, which we hardly open once in 3-4 months. You can check from the billing history to checj the genuineness of my complaint. I was out of city and have just received the disconnection notice, Sir I am paying the electricity bill before the due date for the last so many years. I would request you to kindly take urgent action and rectify this error Regards Prahlad singh jaggi [protected]

with ref. to your letter bearing no.05/18324/13 it is stated that in spite of all effort made by myself, the meter bearing consumer no, [protected], has not been shiffted as yet. you are therefore requested to look into the matter and solve the problem as early as possible. BIKAS RAY MOB:[protected]...

Consumer name Prabir Chakraborty Consumer No. [protected] Premises- 17/1/17A, Jadavpur Central Road, Kolkata- 700032 To D.R.O CESC, Since July 2013 i am not using my above meter service due to my staying another place. On July 2013 my unit consumption correctly was shown as nil. Surprisingly in the month of August it showed in CESC bill as 560 unit which was absurd. My meter's display board at that time was not displayed anything. i lodged complaint before CESC having docket no. 230913/[protected] dated 23.9.2013. no response received by me. Thereafter upto December my bill is being sending with huge amount. Till December it comes upto 9160 and i was unable to pay that huge wrong bill. After several visits CESC representatives did not pay any heed to my case. CESC in the meantime on January 2014 CESC persons disconnected my said defective meter and now I am in painful situation without electricity also not being able to reside in my premises for that. CESC is not restoring my connection by changing disputed meter and correcting my bill.

Sir,
This is for your concern that the above mentioned MA BILL has already been paid on 21/02/2014 &; the follow up inspection also completed within next two days but it is ridiculous to me that till the date (11/03/2014) no efforts shown to me for the above mentioned matter. Please do something immediately regarding this matter.
THANKS
BISWANATH MISRA
MOB.NO. [protected]

We the inhabitants of Debai Pukur Road of Hindmotor Zone at Hooghly Distict get irregular service of Street Lights near Debai Pukur. It is very unsafe as well as trouble-some to move during late evening and night due to complete darkness. We therefore request the concerned authorities of CESC to take proper care and repair the Street Lights all around the Debai Pukur.as early as possible. Thanking You. Regards, Nilanjan Sengupta CESC Consumer No. [protected]. PIN-712233

Hi, In a recent development in our area in Santoshpur area, Kolkata-75 there has been a regular power cut that is happening from 11AM to 5PM daily due to some kind of maintenance work. In this day and age it is unbelievable that CESC has to put an entire area under no power status to do maintenance. This is highly unacceptable. Please see to it that the maintenance is done without disrupting normal life for a large number of days

The October 2013 CESC bill no.[protected] was Rs.1060.00. I paid the bill, through Credit Card on 30.11.2013 vide Transaction Reference Number.531374. This bill was also paid from my Bank on 25.11.2013 as seen from the pass-book.Rs1049.00 & was credited to [protected] CESC, Kolkata.. THUS, DOUBLE PAYMENT WAS MADE FOR THE OCTOBER 2013 BILL. The next bill for November 2013 was for Rs.854.00 and the bill number was [protected]. The November 2013 bill had a comment "Please do not pay this bill". I want to know was the above an adjustment of the extra payment made for the month of October 2013? If so, then the balance of Rs.1049.00 less Rs.854.00 i.e.Rs.195.00 is yet to be adjusted. May I know how this Rs.195.00 will be adjusted? With warm regards, Debasish Bard

Please note that I had applied for transfer of light post from my house entrance on 3rd May, 2012 and your representative visited but till date you have not taken any steps to transfer. Once again I am requesting you to take initiative to transfer the light post No. 1/7/D/1 at your earliest. Regards Ananda Mohan Dey, 67/5, College Road, Howrah - 711 103.

Dear Sir,

Consumer no - [protected]
Name - ASHIM KARMAKAR
Address - 60 Shyamnagar Road, Kolkata - 700 055
LP.67/9/11


I had paid December 2013 bill through online of Rs.138 vide Transaction reference no 6355319 dt 27/01/2014.
But "DISCONNECTION NOTICE" showing in January 2014.

Kindly confirm what is the reason

Dear Sir, This is to bring to your notice that Digital Meter installed for my flat is faulty and it's reading for number o[censored]nits is running almost double what it was about 9 months ago. Every month I am getting almost double consumption o[censored]nits whereas I am using the electricity the same way I was doing for last four to five years. I earnestly request you to checkup the Digital Meter for consumer no-[protected] in Patuli and change it with a new meter. Thanks and Regards, Allahabad Bank Consumer No-[protected]

I am complaining for overbilling for a long time, Probably it is due to the faulty old type meter ( not digital ). My consumer no. is [protected]. Please solve my problem as soon as possible by changing the old faulty meter. SUBRATA MUKHERJEE ASHOKA APARTMENT 2ND. FLOOR, 3/1, AMBIKA KUNDU LANE, HOWRAH-711104