Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

ajendra nag <[protected]@gmail.com> May 20 (1 day ago) to CESC Respected Sir, With due respect I would like to inform you that today at the time of meter reading the representative from your end charges Rs.100/- as tips & for not giving the same he told me that he will not check the meter reading do whatever you can do. So I urge you to look into this matter seriously else I will have to complain to Consumer forum. Thanks & Regards Rajendra Kumar Nag On Sat, May 17, 2014 at 8:13 PM, CESC Communication <[protected]@cesc.co.in> wrote: Dear Consumer, Your meter is scheduled to be read between 20/05/2014 & 22/05/2014 excepting intervening holidays. "We stand committed to our spirit of cooperation & service to you." Regards, CESC LIMITED This is an auto generated e-mail. Please do not send reply to this e-mail.

Sir, With due honour I, Sri Sabyasachi Bhattacharyya (consumer no. [protected]) of 17/1, Sarat Bose Road, Trikon Park, Kolkata-65 near light post no. 93/1 would like to inform you that a work is running for installation of a new transformer at Trikon Park at where my ferrule for municipal drinking water lines exist and if once it is installed then I shall have to be faced lot of problems during ferrule washing and so I am requesting you kindly to inform the matter to the convenient person of South Dum Dum Municipality for taking some suitable steps to shift my ferrule near my boundary wall. Thanking you. Awaiting your favour With Warm regards Sabyasachi Bhattacharyya Mobile No. [protected]

Dear Sir, This is bring to your notice that I am suffering from voltage fluctuation for a long time.i have complaint several time against the same but no action has been taken till date from your end.After making all the payments in time this is really ridiculous, painful and horrible. I hope now you will take some action against my above mentioned complaint otherwise pls suggest me what will be my next action. Thanks in advance Joy Ghatak [protected] Consumer No : [protected] [protected]

Dear sir, I am facing this situation in my life for the first time after residing in a CESC area for more than 35 years. Since last month I am experiencing excessive low voltage in my house and around. This has happened specifically after the next house to mine has drawn a 3 phase line from single phase line.My consumer no is [protected].

DEAR SIR, I AM THE CONSEUMER OF CESC, ( [protected]), AT DUM DUM, KOLKATA REGION FACING VOLTAGE FLACTUATION PROBLEM FOR LAST THREE MONTHS WHICH CAUSING DAMAGE OF MY VARIOUS ELECTRICAL HOUSEHOLDS . PLEASE LOOK IN TO THE MATTER ON URGENT BASIS. WITH REGARDS MR. NIKHIL SIKDAR. 590/1, P.K. GUHA ROAD, KOLKATA:700028 CONTACT NO : [protected]

Dear sir. My consumer number is [protected]. Please note that the correct reading of the metre is not being taken for the last 6 months. Each month the bill is coming only for the Metre rent and fixed charge. Please see that the correct reading is taken and bill comes accordingly. Ashish kumar

I have made repeated complaints to restore the problem we are facing for many days.i paid rs 10000 as to meet the conditions for installation of air conditioner but after making repeated complaints no action has been taken.my docket no is [protected].consumer no-[protected] named after mrs. Tinku Ghosh.when we are paying money its your duty to provide us the basic nescecities.

I have paid an amount of Rs. 3565.00 (Rupees three thousand five hundred sixty five only) on 12/07/2011, for increasing the load (domestic) to 1.0 KW, against MA bill no. 05/04992/11/4/2 dtd. 20/06/2011 and the due date was 19/09/2011. My consumer no. is [protected] (old no. [protected]) and LP no. is 50/9/1/1/2. It is very unfortunate and unexpected that till today no action has been taken from CESC side, neither the load is increased, though it is almost three (3) years old case. Once again I would request you to take immediate action to increase the load without any further delay. Regards. Tapasi Banerjee 44, Motijheel Avenue FL-4/C Kolkata - 700074

From: P C Tibrewala Customer ID: [protected] Dear Sir/Madam, May kindly go through following facts: 1. I am paying my electricity bills through ECS option. 2. My March, 14 bill no. [protected] was a 'zero' amount bill & thus no amount was payable no amount was paid by my Banker M/s HSBC. 3. In spite of this, for the month of April, 14 a bill no. [protected] cum- disconnection notice was issued to me. 4. When my representative visited your office, he was made to pay Rs. 250 (the billed amount without rebate) and un-necessarily was asked for to submit a no. of documents. In the meantime, the payment was made through ECS also. I am not sure whether this lapse has taken place due to some problem in your billing software or intentionally with mala fide intention but it has caused high mental agony to me and my family. I would request you to please get the issue examined so that it does not recur with me or/and other customers and also take appropriate action for adjustment of extra amount paid by me in my subsequent bills. Waiting eagerly for your reply. P C Tibrewala Mobile [protected] email- [protected]@gmail.com

My consumer no is [protected]. There is power supply cut from 6 am. We have called up ur customer care for many times. However no result yet. We have been suffering like anything in this hot summer. Know I got ((DM-CESCLM: Dear Consumer, We have attended your complaint (Docket No. [protected]). Trust that your supply has been restored, else contact our Call Center)) this but supply is off. EACH AND EVERY DAY I FACING THIS KINDS OF PROBLEM.As a valuable customer of CESC i am requesting u to take immediate action to fix it up. This kind of poor performance and service from brand like CESC is not expected. Thus do something to help us to regain our belief on CESC. Thanks & Rgds, T, HAQ Mob:- [protected]. 2 DHOBIA BAGAN, KAMARHATI, KOL 7000 58

Sir, Please refer my complaint details No. [protected], [protected] and [protected]. The problem as reported remain same. No improvement of your services have been noticed. However your representative(s) visited the site and assured that a major rectification/alteration is required in distribution system which they may take up within short time. The condition is beyond expectation from the esteemed service provider like you. There was some improvement notice for two to three days after my last complaint. Your personal intervention is requested. Thanking you. Yours faithfully, Tarun Kumar Kusari Cons No. [protected] and [protected]

Dear Sir, My Consumer No.is [protected] and I have paid an amount of Rs.1916.49 twice for March 2014 bill as the Online malfunctioning was there.The United Bank Head Office has informed that the money has gone to CESC on 04/05/2014 twice for the same bill ie:1916.49 X 2 = Rs.3833.00.Kindly arrange to refund the excess credited in the account. Mobile No . [protected] Thanks and regards. K.Francis, CM UBI R.O Barasat. Soliciting an early action on the subject.

On 13.05.2014 on line payment was done for april 2014 bill, but payment receipt for consumer no: [protected] was not generated, payment released from sbi & i received sms from bank.Transaction ref no:igu2471766 for rs.556.49 on 13/05/2014 09:49:46

Consumer no:[protected]
Transaction reference no :igu2471766
Payment done rs.556.49 date & time 13.05.2014 at 09.49:46
Kindly send the receipt through e-mail i.E. [protected]@hotmail.com

Supriya kumar dhar
M.No: [protected]

My meter was read on 9th may 2014, while I was away to office.. The concerned CESC official who came to take the reading mentioned, most impolitely, to my wife that the meter reading area was too dirty for him to take a proper reading., I wonder whether the company trains these officials on manners and soft skills..especially how senior women citizens should be spoken to. He also stated that he would not be responsible for errors in the reading that may creep in(WHY????) this is very close to a threat.He said in Bengali" ulto palta reading hoye gele boojhben" ( meaning WHAT????) If a wrong reading is taken it should be the sole responsibility of CESC, not the customer. Can we not request CESC to send sensible people to take meter readings, not impolite and rude personnel.. thank you, Arun K Chatterjee, 82 Philips Housing Estate, Kolkata 700008. consumer no: [protected] cell..[protected]

Respected Sir,
Our Consumer No.[protected], Meter No-2889062, Customer Id-[protected], Bill NO.-[protected],
we gland to complain you that our monthly bill amount was very excessive in march 2014 as last six months billing.encl:(09/13-87 units, 10/13-282 units, 11/13-45 units, 12/13-44 units, 01/14-40 units, 02/14-150 units, )
and as there 03/14-1134 units(march), so please check our meter and solve the billing problem as soon as possible.
Our present meter reading -44440 as 08/05/2014 on 3.00 pm.
Thanking you,

FOR HANUMANDASS HARISHANKAR
12, NOORMAL LOHIA LANE, KOLKATA-700007
pH:[protected] / 22731498, Email id:- [protected]@gmail.com

Hi I need to file a complain against CESC(Calcutta Electricity Supply Corporation). After 2 or three months the electricity bill's are getting too high regularly .Its 288 units in march 2014 where as in previous months that was 117, 115, 110 respectively .In October 2014(which is festival month in Bengal ) the consumption reaches 379 units.Now please take a note of our daily appliances :1 ceiling fan, 2 florescent tube, one 15 " t.v., one computer and one 145 litter's Refrigerator . This is happening regularly .We have already filled several complaint for it . They just checked the meter and replaced it and new one and found that was faulty on that time and they made the bill reduced on that time. But again this falter happened .And this going to happened after some month again if we pay for this .This may be some electrical theft in our meter or some fault in connection which we are not understanding .As per my concern this amount of consumption is extremely unusual. Please pay kind attention to this and check the issue as we are unable to pay this large amount regularly. consumer no :[protected]

Consumer No. : [protected] Customer Id : [protected] MUKTI BAHADUR, DAKSHIN BUXARAH SIBTOLA, HOWRAH 711 110 Bill No.[protected] for MAR-2014 Dear Sir, This is to inform you that I am also one of your fully satisfied consumer with your services till date but I would like to convey my disappointment towards the bill raised on me for Mar-14 which shows that the uses of 337 units and payable Amount is Rs.2, 400/- (net of rebate) with due date 02/05/2014, Although I have paid my dues today itself but at the same time I would like to request you that the amount of the Bill charged to me is not acceptable and it need to verified with proper way of reading my meter. Also I would like to bring your kind attention towards my average uses of last 6 months which shows between Rs.800/- to Rs.1500/- ( max). Please enquire into the matter; if necessary, please check the meter for faulty reading. An urgent action is requested. The enquiry report may please be sent to my E-mail ID ( bunty.[protected]@gmail.com) Thanks & regards, Mukti Bahadur [protected]

My consumer no is [protected]. There is power supply cut from 4 am. We have called up ur customer care for 100 times. However no result yet. We have been suffering like anything in this hot summer. There is no drinking water even. There is a patient in my home with critical condition. My docket no is:[protected]. As a valuable customer of CESC i am requesting u to take immediate action to fix it up. This kind of poor performance and service from brand like CESC is not expected. Thus do something to help us to regain our belief on CESC. Thanks & Rgds, Amita Samanta Mob:[protected] 28/1 Bhattacharya Para Lane Howrah-711104

Meters have been up-graded on 24-04-14 and on 26-04-14 as we have deposited required amount, but cesc men did not up-graded the cables with the mains attached with the meters. Man attended on 26-04-14 asked for additional money for cable changing and man attended on 24-04-14 neither changed the cable nor asked for money for that.
We are bit confused about this matter. Are the old cables fit for ac use? One man asked for money for cable changing and the other did not do that. We are not understanding the matters relating up-gradation of meters for 1.5 ton ac installation although we have already deposited hefty amount of money as cesc asked to do that.
Please let us know what has to be done?

Dear Sir,
This is to inform you that you sent the bill for the month of March 2014 of amount Rs. 2080/- which I have already paid through online. You also send the bill for the month of Nov, 13, Dec, 13, Jan, 14, Feb, 14 mentioned that "you do not pay the bill". Due to this I have not got the benefit of normal rebate as per your rate table. So, please take necessary action for the above matter at your earliest. My details are as follows.

Name: Sudhir Kumar Bhattacharjee
91, Lakshmi Narayan Road
PO: Rabindranagar, Kolkata - 65
LP 157/5

Con. No. [protected], Domestic, Customer Id: [protected], Bill no. [protected]


thanking you,

Sudhir K. Bhattacharya

[protected] (M)
Email: [protected]@gmail.com