Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

Dear Sir

This is to bring to your notice that there has been very high billing in the month of Set'09.The gross amount is Rs 1600 inspite of the fact that there was no AC usage.My average bill is maxm Rs 1200 BUT THE MAIN PROBLEM IS THAT THE AMOUNT HAS BEEN BILLED WITHOUT ANY LAST METER READING. THIS IS TANTAMOUNT TO CHEATING & COLLECTING EXCESS AMOUNT BEFORE PUJAS.

I request you to correct the situation immediately. All mails to Mr. Samajpati (Of CESC are not being replied to)

regards

Devraj Bhattacharya
180,Regent Estate, Kolkata-92
[protected]

RESPECTED SIR,
THIS IS IN REGARDS TO THE DOMESTIC ELECTRIC METER OF OURS BEARING THE CONSUMER NO. [protected], IN THE NAME OF MY UNCLE SRI MONORANJAN ROY, WHO IS AGED AND AILING AT PRESENT. HE HAS EXPRESSED HIS DESIRE TO CHANGE HIS OWNERSHIP AND TRANSFER IT IN MY DAUGHTER'S NAME Sm. SABARMATI ROY. TO THIS EFFECT, I HAD PUT IN THE ORIGINAL APPLICATION OF SRI MONORANJAN ROY, DATED 14.11.2006, WILLING TO GET HIS NAME TRANSFERRED, ALONG WITH ALL THE NECESSARY FORMS DULY FILLED UP TO OUR CESC SOUTH WEST REGIONAL OFFICE, P-18, TARATOLLA ROAD, KOLKATA-700088, WHICH WAS DOCKETED FIRST ON 23/11/06 WITH THE SERIAL NO. 030418. DUE TO SOME MYSTERIOUS REASONS, NO ACTION WAS TAKEN. I THEN MADE AN INTERNET COMPLAIN TO CESC ON 25/02/08 AND THE DOCKET NO. GIVEN WAS LT/10/12080, AFTER THAT I RECEIVED A PHONE CALL FROM VICTORIA HOUSE ON 09/04/08, ASKING ME TO DEPOSIT THE PAPERS AGAIN. I HAD COLLECTED ANOTHER SET OF FORMS AND SUBMITTED THE SAME ALONG WITH THE APPLICATION OF MY UNCLE TO THE SAID OFFICE, WHICH WAS AGAIN DOCKETED BY THEM ON 15/03/08, WITH THE SERIAL NO. 053248. I HAD SENT MY REPRESENTATIVE SEVERAL TIMES AND WENT THERE PERSONALLY AND MET Mr. SUBIR MAZUMDAR AT COUNTER NO.13. HIS BEHAVIOR WAS NOT EXACTLY CORDIAL AND I WAS ASKED TO WAIT FOR A FEW MONTHS AS HIS VERSION WAS THAT IT TAKES SEVERAL MONTHS TO GET THE NAME CHANGED AS IT IS A COMPLICATED AFFAIR. I DECIDED TO WAIT BUT TILL TODAY NOTHING FRUITFUL HAS OCCURED. MY REQUEST TO YOUR GOOD OFFICE IS TO KINDLY SETTLE THIS SMALL MATTER AT YOUR EARLIEST, AS MY UNCLE IS VERY SICK AND IS UNABLE TO MOVE AROUND.

REF CESC LTD, KOLKATA LETTER REF : SA/9/2/[protected]/2 DTD 07/12/08 REQUESTING FROM ME ORIGINAL SECURITY DEPOSIT RECEIPT OF RS 5800/-, I HAD REPLIED IN RETURN ON 03/02/09 ALONGWITH THE ORIGINAL SECURITY DEPOSIT RECEIPT TO THE COMMERCIAL EXECUTIVE, CENTRAL REGIONAL OFFICE, CESC HOUSE, CESC LTD, KOLKATA.

REGRETTABLY TILL TODAY I HAVE NOT RECEIVED FROM CESC THE ABOVE REFUND OF SECURITY DEPOSIT OR ANY RESPONSE FROM THEM.

REQUEST PLEASE ENQUIRE AND ARRANGE FOR CESC TO EXPEDIATE THE REFUND TO MY BELOW MENTIONED ADDRESS :

JUMANABAI ABBASBHAI
A-9, BRAHMA AVENUE 9TH FLOOR
FLT NO. 901, NIBM JUNCTION
KONDHWA, PUNE 411048
M.S.

TEL: [protected]

THANKS N REGARDS

JUMANABAI

we have not been receiving the Bill for Last 2 month (may-june) at our resident.

Consumer no - [protected] & [protected]


Can we expect immediate resolution by providing us the Bill on my above given mail ID, for clearing dues.


Thanks
vishal....

Regarding the Consumer Number: [protected] I lodged a complain 2 weeks ago (appx) at the CESC . I wrote the complain as:

“Meter box jutted out from the wall.
Meter condition is horrible (about to break).
Please come & repair this.
Thank you.”

For this complain I got a Docket Number : LT/41/19046

As I was not getting any response from CESC so I lodge the same...

For the last two months from the date of complain we are observing frequient flactuation of voltage & most importaint of all THE PHASE FAILURE for the power supply provided to us by CESC Ltd .
We intimated their help desk - 1912 a several occation & received many docket nos of different dates against cosumer nos - [protected] of santanu das & -[protected] of kaberi paul but the serious desire of solving the problem is very much missing ;
we are very much skeptical regarding the POWER FACTOR of the supplied power and extrimely worried about the fate of our costly & essential household electrical equipments .
Pl. note even a 40 watt fluroscent lamp fails to glow due to this si
tuation.WE expect immediate solution and most essentially a PHASE CHANGE OVER . This complain is also made on behalf of other consumers provided with the same phase .

From Last Few months we are facing a Power Problem (Fase Off). We calready Complaints daily but no solution given by CEST Team / Engineers.

This is our request to you please take an action on this.


Problem Area : New Garia Co-operative Kolkata - 700094
Under Jadavpur Area
Mandevilla Garden...

SIR,
WITH DUE RESPECT I HAVE THE HONOUR TO SUBMIT THAT WE THE INHABITANTS OF 46/9 BROJO NATH LAHIRI LANE, SANTRAGACHI, HOWRAH, PIN 711104 ARE VERY MUCH IN TROUBLE FOR SUPPLY OF LOW VOLTAGE SPECIALLY AT NIGHT AND IT IS TOO DEFICULT TO SLEEP AT NIGHT. I HAVE LODGED VARIOUS COMPLAINTS BEFORE THE HEAD OFFICE OF THE AFORESAID COMPANY.BUT TO NO GOOD.
THE ELECTRONIC GADGETS OF MY HOUSE ARE ALSO BEING DAMAGED FOR SUPPLY OF LOW VOLTAGE. THE BULBS ARE NOT GLOWING TO ITS FULL STRENGTH BUT I HAD TO PAY THE ELECTRIC BILLS REGULARLY BUT I THINK THAT NO COMPANY HAS THE RIGHT TO REALISE THE VALUE WICH IS NOT BEING SUPPLIED AT PAR REGULATION. ON CHECKING IT IS FOUND THAT I AM BEING PROVIDED WITH 180 VOLT INSTEAD OF 220 VOLT.MOROVER I THINK THAT THE CYCLE IS ALSO NOT AT PAR REGULATION.
YOURS TRULY
DILIP

I AM ENCLOSING A COPY OF COMPLAINT LODGED BEFORE THE AFORESAID COMPANYFOR YOR KIND PERUSAL

30.04.09

REMINDER Docket Number : LT/61/18370 DT 30.04.09 REMINDER TO CESC

WITH GREAT DISTRESS I AM TO BRING YOUR NOTICE THAT MY PREVIOUS COMPLAINHAS NOT YET BEEN ADHEARED TO BY THE OFFICIE OF THE DISTRICT ENGINEER HOWRAH DIV.THOUGH I HAVE BEEN INFORMED BY YOUR OFFICE ON 23.04.09 THAT MY COMPLAIN WAS FORWARDED TO THE RESPECTIVE OFFICE.
NOW SIR MY APPEAL TO YOU THAT WHY I HAVE BEEN FORCED TO LIVE WITH LOW VOLTAGE PROBLEM.THOUGH THE MOST OF THE RESIDENT OF OUR LOCALITY IS ENJOYING GOOD SUPPLY OF VOLTAGE .
ON CONSIDERING THE ABOVE CIRCUMSTANCES I AM TO REQUEST YOU TO BE SO GOOD TO LOOK INTO THE MATTER AGAIN

YOURS TRULY,
DILIP

Hello.

After the recent cyclone AILA, we all know that theres acute power shortage accross the city...but in my locality which is SATGRAM HOUSING, near Behala Bakultala...there is power at everyone's place, excepting a phase including our home.

Now, we have tried to call the much advertised helpline of CESC, 1912, a call center run by IBM DAKSH, at Rajarhat DLF Building..by the name of BIJLI. Now they have happily cut off all their lines...no matter whatever the way you try, you just cannot reach them...

NOW MY QUESTION IS ...WHATS THE USE OF A HELPLINE NUMBER...IF IT CANT HELP U IN CRISIS ? THE AGENTS ARE NOT TRAINED TO TAKE CALLS...They will give you DOCKET numbers against ur complaints, which would never be traced !! Isnt that FUNNY !!!

My father is not keeping well !! theres no water at our place...foods getting perished...but they are just not bothered !!! Bloody CESC and its staff !! They do not have a back up...nothing called CRISIS MANAGEMENT...If someone who is reading this scoop...then please do raise it as an alarm...we need a replacement for CESC...they are good for nothing !

suddenly increase bill amount more than double
my consumer no-[protected], as per your records my consumption units in month of feburary is 64 units and suddenly it increase in month of march 151 units, and after seeing that consumptions i reduce my consumption but again in month of april consumption units shows 173 units.So plz i am not understanding the reason of increasing the units of consumptions, i am living in a rented house, and the owner of house has lots of meter so plz check it carefully and oblige to avoid the high slab.Thanking you,
yours faithfully,

Akhilesh Roy 360 Jessore road,
LP-3/25/5
kolkata-700055
Phone no-[protected]

Dear Sir,

This is to inform u that we are facing a critical situation from Yesterday morning (5.00 A.M.) Due to power cut. We have a heart patient in our house whose condition is very critical due to long power cut. We complain several times in your customer service. Our complaint No. is 0116610 but no response from ur side.

Your early action in this regard will be highly appreciated.

Regards

Mita Bose

my consumer no-[protected], reading date 11/05/09, Domestic unit consum is -0, you are swaing previous reading is 3279 and present reading is same 3279 and unit is 0 .but originaly to day reading is 3770 on 22/05/09.I hope you send without reading that meains next month reading will come very mutch more and rate table will high slab.so you are requiested please rectify the bill according to reading and oblige to avoid the high slab.
Thanking you,
yours faithfully,

Nityananda Chatterjee
18, Baburam Ghosh Road
Kolkata-700040
LP.24/1
Phone no-[protected]

For easy payment of monthly bill sent by CESC I opened CRES a/c with them and replenish it with fresh deposits.
In last October 2008 I made a deposit of Rs 10K by cheque on local bank which was debited next day in my account. Surprisingly, in the quarterly statement sent from TCS on behalf of CESC, they gave credit of the said amount after 6 days depriving of interest.
The matter was brought to the notice of CESC and TCS authorities without any result.
This is not the first case. In 2004 I deposited Rs 10K in CRES a/c with CESC but Rs 4K was returned as excess deposit after 3 months without paying any interest on the refunded amount.
CESC being a monopoly supplier charges arrear amount on all revisions but I find they are reluctant to pay consumers' legitimate due and senior citizens like me cannot do anything to recover.
You help is solicited herewith.
Prabir

I was resigned from the post of Assistant Engineer, PWD North Calcutta Electrical Division on 25.10.2008 (FN).Ihave submitted all filled up forms in proper time with all documents, but, still now I have not got any of my dues like..1). GPF Dues .2). Leave encashment.3). Arrears due to Pay commission & Change ofpay scale.4). GIS etc., ...No action was taken till date from THE Executive Engineer, North Calcutta Electrical Division, Govt of West Bengal., P.W.D.Address : 11a, mirza galib street, kolkata -700 087.
Pl help in getting my all dues at the earliest.

my self Mira Dutta and my Consumer number is [protected]. And I did'nt get my current month's bill. So if You please send me our bill will be a at help full for us.

Though I am having a voter I Card No BCQ5547757, I did not have my name in the list of my Area.
My arddress as mentioned in the Card is

Flat No AN-5 ANUPAMA APARTMENT
GOPALPUR
G T ROAD
ASANSOL- 713304

To,

The Concerned Person,


Each and every day The Calcutta Electric Supply Corporation (India) Ltd or CESC is unable to provide electricity which is one of the most basic needs in todays world. Since the past 1 month seldom has a day been passed without power cuts or "load sheddings" in Calcutta. Getting continuous power supply for 24*7 has become a dream for Kolkata.Each and every day there are power cuts and when consumers calls up the help line number that is 1912 they are been given wrong information.

Today at 11:54 am power supply went off in my area(Pin-700006).When i called up 1912 they told me that it is an ordinary load shedding and the power will be restored within 1 hour(complaint no[protected].When 1 hour passed and then also power supply was not restored I again called up the helpline and asked for the supervisor.Mr Bhajan Paul(Floor manager) took my call and informed me that during the load shedding a fault has happened so it will take longer for the power to be restored, which in any way is impossible as faults happen when power supply is on and not when it is off.Then I called up "Canal"(No-[protected]) the depot of my area as per them there was a High tension fault and power can not be restored before 8 hours and even the local police station is also having supply off.But as soon as I informed that power supply is on in the Police Station they disconnected the call and restored the power supply within 5 mins.

My grievance is if there are no real faults and no power deficits then why these meaningless Power cuts are happening.More over as per Cesc site each and every year their profit margins are in crores of rupees.So why cant they buy power from other Power grid corporations during peak hours and maintain the supply, rather than doing power cuts where the common people suffer the most.

Thanks & Regards

Soumyajit Dutta

Dear Sir,
I applied for new connection on 6.2.09, reference no 14/[protected], but after the inspection is over by the Calcutta Electric Supply Team, inspite of having sufficient space, i got a letter that it is not possible to provide connection as there are no sufficient space in my flat . Now i am chasing them for the last one month . Can you please help me in this regard.
I will be greatful if you kindly assist me in this...

As per your represntative come to my office, and request me for fill up the corporate card which you start recently.after few days i ve got a sms ref no 1737331 through my cell phone on 20 01 2009, that you aconolaged my application, but still to day i ve 'nt recive any msg from your bank .
There fore i request you, if possible please sen me the notice, that what is the present statous of my application

Since last 3 months I am receiving very high electricity bill from CESC Kolkata.Actually we are using 2 fans & 2 Tube lights but the Electic bills are coming above 700/month which is very much high than what it should be.
I have a doubt in my mind that either Electric Metre is not working properly or someone is doing Electric theft from our metre as we are unable to check what exactly happening because the metres are locked in...