Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

Sir, this is not complain, this is a request to you that MRno 01/12634/09(33), submitted the amount

24, 875rs on 28/08/09.As early do something for this new connection.I am in a problem. with my folding

hands I am requesting you that do something quickly.thanking you

I have a outhouse there were live my brother he try to take another metter Illegally because he is not owner those place.Only trade licence he have... plz help me for this issue.

Consumer Number: [protected]
Name And Address: SUKUMAR DUTTA
PANCHANANTALA ROAD
SUKCHAR
KOL-115
LP.47/20/1


[protected][protected]--------

Dear Sir.
I ‘m (SAKHAWAT ALI)
My meter no: 2257872
Consumer: [protected]
Plz see my meter reading again
Because your officers do mistake he don’t see my meter readied.
He write total meter reading 4444 units.21/07/2009, But I see on 22/07/2009 at 8pm when i found my
Bill total meter reading is 4334 units.
Last payment was Rs550. & this month is amt is same.


Thanking you

Dear Sir,

I am a consumer of your supply. Recently I am facing accute low voltage problem for last two months against my domestic connection spcially during evening peak hours. My connection particulars are furnished below.

Address: 472/2 Laxminarayan Road, P.O. Rabindranagar, Dum Dum Cantonment, Kolkata-700065.
Type of Connection: Domestic
Consumer No.: [protected]
LP: 48/16/4
Cotact NO.: [protected]

Plaese use your good office to resole my above mentioned problem.

Yours faithfully,

Nilesh Mukhopadhyay

Dear Sir.

I ‘m (SAKHAWAT ALI)
My meter no: 2257872
Consumer: [protected]
Pl z see my meter reading again
Because your officers do mistake he don’t see my meter readied.
He write total meter reading 4444 units.21/07/2009, But I see on 22/07/2009 at 8pm when i found my
Bill total meter reading is 4334 units.
Last payment was Rs550. & this month is amt is same.


Thanking you,

Sirs,

Why cann't I see my bill for the month of June 2009 please? My consumer no. [protected]. Why cann't I open the page?

Subir Kumar Guha

Please tell me why I cann't view my bill for the month of July, 2009 (Consumer No.[protected]) and also my elder brother Sri Dilip Kumar Guha (Consumer No. [protected])?

Subir Kumar Guha
21-A, Park Side Road,
Kolkata - 700026.

My consumer no. [protected]. This month bill is Rs. 9910/- which is quite impossible. Plese describe me.

i am totally agreed with the gentleman...my situation is more weird than anybody.i have rented a flat in silpara, kolkata where i have not shifted yet, as i would stay there in regularity from this november...since theres no consumption of electricity..to my greatest and weirdest surprise they have sent a bill near about 1500rs and did the same in the month of october.i am helpless, i dont know what to do...?from august to this october my meter shows a consumption of near about 5 units or so..for which i have to pay nearly 3000/-...that means cesc is charging Rs600/unit!!

CESC — increase bill amount more than double

For last year, I got increase in bill month by month hence consumption is same or reducing after
seeing bill figure. But after several complaint,we hadn’t got any action taken agnst the complain.
Now satuation goes up unacceptable and unavoidable because in month of August,09 unit is 176
and in September,09 this is 249 units. Meter reading is also showing as in bill.
Therefore you are requist to investigate the reason and solve in favoure of customer.
No more satuation to pay bill like that.
IN YEARS 2008 IN YEAR 2009
April---151 Unit 164 Unit
May---143 Unit 156 Unit
June---139 Unit 170 Unit
July----160 Unit 166 Unit
Aug----161 Unit 176 Unit
Sept---218 Unit 249 Unit

Thanking You,

yours Faithfully.

G.P Shaw

Sub : Discrepancy in my Electricity Bill Consumer no - [protected]

This regarding my earlier Mail dated 9th Nov'2009 for the Discrepancy in my Electricity Bill Consumer no - [protected].In this regards I like to thank you for your prompt action. On 15th Nov;2009 one of your representative visited my premisses and examined my Energy Meter. According to him Energy meter is not functioning properly as a result my Monthly Electricity Bill is getting inflated.I was informed that the faulty Meter would be replaced and descripancy in Bill would be resolved at the earliest possible time.
But this is till dateunfortunate to inform you that no action yet been taken in order to resolve this isssue. My this month (Oct'2009) Bill for an amount of Rs2080/= also appears very much in higher side.
Kindly look into it and take appropriate action without any delay.

Regards

Anandita Sinha

Address :
LP 7/31/6
3rd Floor, FL - 3B
329 Dum Dum Park
Kolkata - 700055
Consumer no - [protected]

Suddenly increase bill amount all most double.
My consumer no-[protected], as per your records my consumption units in month of September 2009 is 256 units (Meter Reading was 18442) and suddenly it increase in month of October 384 units (Meter Reading is 18826). I have checked the meter today i.e. on 01/12/09 and reading is 18763. I don't know how it is possible one month before reading was 18826. please look in to the matter and solve my problem immediatly. Due date of my electric bill is 1.12.09. I hope you you will treat this urgently basis.

Thanking you,
yours faithfully,
Dhruba jyoti Chaudhuri

Dear all

It's surprising to note that no action from CESC end in connection to the problems. I don't know about the others. Neither I came to know about registration of my complain nor, any action from the local end. My bills are comming at inflated, rather abnormally high, amount.

This is my third reminder. Looks like this is a simple blog where consumers only give their complains and vent off their frustration.

Thanks & Rgds

Please go to http://www.cescltd.com/ and post your complaints as a consumer. They have a very prompt ticketing system. For example I posted the complaints online. Within 30 minutes I reveived a call from them and they arranged for checking the meter to find out the cause of the inflated bills. This is a forum and not a hastle free consumer court where somebody can just post their complaints and wait for somebody to fix it for them for free. I[censored] guys have issues then do buzz the right people for an answer.

Dear sir,

I have three meters in my premises no- 25, Masjid Bari lane, Baranagar, Kolkata-700036.Name of the holders, consumer nos & Meters nos are furnished below.

1. Dilip Kumar Basu [protected](con no[protected]m.no)

2 Rita Basu * [protected](do[protected]do)
*(Though there is A.C Provision is made in the meter by you as applied by us in middle of last year but we have not yet installed air condition machine till date.. We have decided not to install air conditioner machine at present.)

3. Birendra Nath Basu [protected](con. no[protected]m.no)

But we are observing that we have to pay a huge amount in the Meter of Rita Basu.. We are not using the first floor where the meter connection is made other than the Pump connection fir supply of water.

We have not paid any electrical charge for the month January & February as all the 6 Bills have come to us with a comments "Please Do not pay this bill. We have received 3 bills amounting together Rs1800/-.The amount of each bill is segregated below:
Mrs. Rita Bose Rs.1200/-
Sri Birendra Nath Bose Rs.540/-
Sri Dilip Kr Basu Rs.120/-

It trans-pared to us the bill amount of Rita Bose is much excessed. It is going on from the middle of the last year as and when from air condition machine (A.C.)provision was made.We have not yet installed A.C machine probable may not be install at all.

Viewed in the context above, If provision of A.C in the meter of Rita Bose increase the billing amount, I request you to arrange to withdraw the A.c provision immediately and also arrange to refund the excess amount taken if any.

I shall look forward for your early compliance in the matter.

With regards,
Dilip Kr. Basu
Date-25.04.2011
25, Masjid Bari Lane,
Baranagar,
Kolkata-700036

Incidentally, I furnish my email address below
[protected]@gmail.com

MY METER IS STOPPED

CONSUMER NUMBER : [protected] CUSTOMER ID : [protected] NAME: DURGA SANYAL ADD: 14, MULLICK PARA LANE, KOL - 55 LP-65/5/1/1,

To whom it may concern,

This is to inform you that we all facing severe problem form yesterday morning (11 a.m) at Belur, Howrah area. We have complained numerious times in the number which CESC people has spread all over the city 1912, also in the regional office. But no action has been taken from their side. We have student of Engineering at our home whose examination is going on, also there are several old people in our area who are suffering a lot due to this irresponsibility of the CESC authority.

I request you to take a serious action against this issue.

Thanking you.

POWER CUT


Dear Sir,

This is to inform u that we are facing a critical situation from Yesterday morning (10.00 A.M.) Due to power cut. We have a heart patient in our house whose condition is very critical due to long power cut. We complain several times in your customer service. Our complaint No. is 07711035 but no response from ur side.

Your early action in this regard will be highly appreciated. Our contact no. is [protected]

Regards

K.P.Singh

Dear CESC team,

This is with reference to Complaint no. 0518765, lodged on May 26, 2009.

There is no power at 12 A/3 Priyanath Chakraborty Lane, Bonhooghly, Kolkata 700035 CESC line pole no. 63/3/1 for more than 30 hours now.

In fact, prior to the above mentioned complaint, on May 25, 2009 at 2.30 p.m. we lodged another complain with CESC complaint cell over phone through 1912 (complaint no. 0516126) for the same reason.

But irrespective of lodging two complaints over a period of two days time, no one from CESC Limited has visited my premise, neither the power has come. It seems that CESC is less bothered about the difficulties faced by someone, which is caused by this continuous power cut of over 30 hours now.

A quick action to resolve the serious problem would be much appreciated. I would at least expect CESC to respond back, and inform us when can we expect the situation to get over.

Rgds,
Rwitankar Coondoo

Dear sir,

This is to inform u that we have power cut from sunday morning still today no response from ur side. We have complain several times our complain no is 0116601. We have a heart patient in our house. The patient's condition is very critical. Due to inavailability of one light post the work has been delayed. Kindly arrange one light post for Garia Srirampur Kalyan samity.

This is our earnest request to you that kIndly take an immediate action.

Mita bose

consumer No. [protected]
SINCE 25tH. 10 AM THERE IS NO POWER IN OUR NEW INMDUSTRIAL METER - AND INDUSTRY IS SUFFERING - ALL WORK HAULTED -

THIS IS 29TH 5-25 PM. TILL NO POWER RESUMED. IT'S A FAULT -
THE OTHER UNIT OF OURS IS WORKING FROM THE SAME TRANSFORMER -
NO DOCKET NUMBER WAS ALLOTED OVER PHONE - WE TRIED 100 TIMES.

ON 26 TH WE SENT OUR MAN TO TARATALA DE OFFICE - BUT NO DOCKET WAS GIVEN
ON 27TH AGAIN OUR MAN WENT TO TARATALA OFFICE AND A DOCKET NO. 0217195 Dt 27. 05. WAS GIVEN WITH ASSURANCE OF RESTORING POWER BY EVENING. NOTHING HAPPENED
AND TILL WRITING THIS NOTE NO ACTION TAKEN.

WE HAVE TO LAY-OFF OUR WORKERS.

Sir,
This to inform you on behalf of Parwati Commodity Market pvt ltd. 138, Canning Street Kolkata -1 consumer no- [protected] We are facing power cut regularly since last two months.Regular at about 11.00 am to 12.00 am power is cut and the restored in evening.From last two days power cut at about 11.00 am and restored in the next day morning.We complin in 1912 but we got no result.
Sir we are suffering a lot Our office hours would be a dark hour regularly.Please do something so that we get some result.
thanking you
Biswajit Das
Parwati Commodity Market pvt ltd
Consumer no:-[protected]
138, Canning Street Kolkatta-1

Sir/Madam,
We were not in house since 1 month After coming, today mornning arround 6:30 a.m.,
we see power is cut off our house.
Please take necessary action as soon as possible.

Light Post No. - 15/7/3/3.

Thanking you.

C.E.S.C. LTD.. — 14 hours power failure

Hello
C.E.S.C. Ltd
We are having a 14 power cut from yesterday 12.00 a.m. at night. Not all buildings but several buildings are facing this power failure.

What is C.E.S.C. doing? WE ARE HAVING A SERIOUS PATIENT IN OUR HOUSE.
There have been several complaints. They assured that they will be coming, but nothing has happened.

Please urgently look over into this matter.

Dear Sir,

We are office goin persons and facing a lot of problem due to power cuts.Yester whole night there was no power in our houes. Inspite of complianing a lot of times you all are not taking action. This way our city will not develop at all. I am very much dissatisfied with the services you all are providing.

Regards,
Shradha Poddar

My consumer No is [protected] & L.P. 207/50/15/0/3. We are facing tremendous power cut for the last 3 months. Apart from normal power cut our phase of 4 to 5 houses in our locality is facing frequent power cut specially in the mid night. Yesterday ( 17.06.2009 ) there was a normal power cut in our New Garia Co Operative at 6.30 PM. Power restored in the locality at 9 PM but our phase was out of power up to 3 AM in the night. This we have faced on 15.06.2009, 16.06.2009 and so many other mid nights. Our Phase specially goes out of power in the mid night. We do call 1912 without any result. Power comes in its usual time but this power failure repeates in the next day for a few houses. This has become a perinniel problem.
In the day time we have tried to call your mandivelle office for this perrinel problem in these numbers : 24406470, 24406916. The lady operators are very relutcant to talk or to listen to our problem. In most of the cases they do not pick up the telephone. Or by chance if they pick up the telephone, during the conversation they disconnect the line in between.
So it is a request to you to save us from this problem in the future. Otherwise, change our phase.
Regards,
Jaydip Bhattacharya.

CESC — Powercut

Our office is located in Stephen House Kolkata - 700 001 area where we have a critical problem. Here there is a regular power cut for 3-4 hours in peak office hours which hampers a lot of offices work. We therefore request you to kindly take action against this issue.

Sir,

I am living in Nutan Pally, Uttar Poddrah, Howrah- 711 109. From yesterday evening at 6.30 P. M. we are facing Cable fault only in blue face till now.

Kindly look into the matter sympathycally.

Regards,
Sanjay Karmakar

First. The load shedding on 22 sep from 10.45 am till 2.30 pm and continuing. No body is picking up phone no 1912. More to agony is the atteitude of cesc official who are not ready to help . Secondly, bills are coming on the higher side inspite of cut on consumption and during the tenure of power failure during may june . ON a common parlance, it should be understood that out of 24 hrs, if load shedding is for 7-8 hrs and conumption has gone low, how can u run away giving a bull statement that - we have checked your bill and found all things correct . Such a irresponsible act and monopoly in electricity has brought such temprament to cesc. Central govt should withdraw and take either full control or partial stake in cesc ltd to but things in place and understand the problem of common men. Things not done fast, will certainly result in mass aggetation and govt will face the music.

SOFTWEAR DOWNLOAD

dear sir,
We are located bally belur zone under cesc. Befor one year it was load sheding less area but now i don't know it is very famous for above incident. So i, ve a request to cesc please do some thing to recover the previous record other wise leave this cream business to others who is ready to serve better than you.

with regards, ,

Sajal

MY CONSUMER NO [protected]

IN DEC'09, I HAVE MAKE DOUBLE PAYMENT AGAINST YOUR MONTHLY BILL.

TILL APRIL'10, NOT SEEN ANY ADJUSTMENT OF RS. 100/-

PL. SEE & ADJUST

S. CHATTERJEE ([protected])

CESC Team,
This is to inform you that we are not satisfied by your service, on 09.08.2010 from 9.05pm to 2am we are facing a power cut problem in our house at 90A/3 Chatra Barui Para Lane, Serampore, Hooghly 712204.We called to 1912 for so many times but they only assured us that they had inform our complain to CESC but after 5hrs when your mechanic came they told us that that they get infomation on 12am and we 1st time call at 1912 at 9.18pm complain no. 072119 and 072399 but when mechanic came they give us the complain no 072397. Can we know why CESC take 5hrs to repair a minor problem ?When all things are going so fast Why CESC is so late ?
We are really not SATISFIED by your service .

Regards
Rabindra Nath Guin
90A/3 Chatra Barui Para Lane
Serampore, Hooghly
712204

Dear CESC team,

This is with reference to Docket no. [protected] & Docket no. [protected], lodged on September 22, 2010.

There is no power at 177, RAMESH DUTTA STREET, Kolkata 70006 on the meter of Consumer no. [protected] & [protected] since September 21, 2010 from 11am onwards.
In fact, prior to the above mentioned complaint, on September 23, 2010 at 3.30pm & on September 25, 2010 at 12.45 p.m. we lodged another complain with CESC complaint cell over phone through[protected] for the same reason.

But irrespective of lodging two complaints over a period of two days time, no one from CESC Limited has visited my premise, neither the power has come. It seems that CESC is less bothered about the difficulties faced by someone, which is caused by this continuous power cut of over 4 days now.
I have my parents at that premises, & they are senior citizen having so many physical problems e.g. B.P. DIABETICS etc. I am a married woman living with my husband at another premises. I & my husband have had enough to help my parents.
Now it’s your turn !!!

A quick action to resolve the serious problem would be much appreciated. I would at least expect CESC to respond back, and inform us when can we expect the situation to get over.

Regards,
Pinki Singh.

We have power failure in one phase for the last two hours.premises 1/1 RAJA DINENDRA STREET KOLKATA 700009.CONSUMER NO:[protected].
Complain no.[protected]

There had been a power cut in my area for more than 2 hours now. I lodged a complaint with CESC at [protected]. The customer supper person gave me a complain number and said a technical team will come, check and fix the problem within one hour. After waiting for more than 2 hours I called back to check the status. One of the customer service person named Debjani ill behaved and refused to pass on any information. Another person named Priyanka, said they do not have any information apart from what the automated system tells them.

Is the customer service people are always unable to give any proper information, then what is the use of keeping one such department at all?

CESC — street lights are not lighting

Dear Sir,

In our locality street lights are not lighting for 2 -3 yrs except one or two street lights (which are also more than sufficient )

thanks,

Satish Kumar Sinha

3 no Jawaharlal nehru sarani,
konnagar hooghly.
...

Please verify a meter 3832929 in 26th East Road, Santoshpur, Kolkata - 700 075 is not functioning. It's stick to an fixed reading for last 3 months. Please check...

i m susila singh. my consumer no is [protected].i received a bill of Rs.1690 for the month of october which is unimaginable. i made a written complain in ballygunje mandeville they have given me a complain reciept and have taken my mobile no
but no feedback yet and again i received a bill of rs 810 for the month of november.
i haven't paid my bill for the previous month yet but if nothing has been done then why the complain was taken just to give the consumer a false satisfaction. i have totally lost faith in your system. it's a last request to you to do something.

susila singh
141 ananda nagar hsg scy
kol-700099

meter

Sir,
I want to register myself for cres for payment of cesc electric bill. But the cres website does not open. Please inform me how to register and the procedure and facilities.

Complaints Handling Section
CESC Ltd.
Kolkata ( South Division )

Sub : Non - credit of interest against my Consumer Money Deposit kept with you .

Ref : My Consumer no. [protected] / Domestic

This is to recall that since the month of October 2005 I have not been intimated on credit of any interest amount accumulated to my above Consumer account . The deposit amount therefore, since October 2005, continues to remain at Rs. 9048/- as in month of April 2013 .

You are requested to please provide details of any interest credit / adjustments to my account since October 2005 .

Thanking you for your early response .

Regards,

Mahesh Oberoi
( Consumer )
Mobile no. [protected]
Email : oberoi.[protected]@gmail.com

Complaints Handling Section
CESC Ltd.
Kolkata ( South Division )

Sub : Non - credit of interest against my Consumer Money Deposit kept with you .

Ref : My Consumer no. [protected] / Domestic

This is to recall that since the month of October 2005 I have not been intimated on credit of any interest amount accumulated to my above Consumer account . The deposit amount therefore, since October 2005, continues to remain at Rs. 5122/- .

You are requested to please provide details of any interest credit / adjustments to my account since October 2005 .

Thanking you for your early response .

Regards,

OmProkash Oberoi
( Consumer )
Phone no.[protected]
Email : [protected]@hotmail.com

Please

I Nilu Joyardar and Pradip Joyarder, reside at Vill & P.O. -Itahar, U/Dinajpur since from birth, i have purchased a land from hasena Beoya on 2nd jan 2008 under itahar Land Dev. Sub -Register, P.O.-Itahar, Dist- Uttar Dinajpur J.L no 109, L No 133, L R no 1286, total acquired 50shatak . for which i paid Land revenue duly in full, this land attached with NH-34, in west of Tulshi sarkar, in east Nh 34 and in south Loknath Fuel pump,

Mehebub Alam who not our neighborhood land owner and nothing any land purchased in J.L.no 109, L no 133, but he forcefully illegally capture fornt position of my own acquired land which belongs to PWD .Please take necessary action for illegal capture of land .

CESC (Calcutta Electric Supply Corporation) — Refund of Security Deposit

Docket Numbers: 1158201 and 1158203 date 21/03/2015 You may kindly refer to the above docket numbers regarding refund of security deposit. You may be informed that till date no refund has been credited to my Bank Account.

i did not get cesc bill from last two month, my consumer no is [protected],
please send urgently this no: status of my email no.

regards

i did not get cesc bill from last two month, my consumer no is [protected],
please send urgently this no: status of my email no.

please send the bill of august month

myself kanta devi karel i didnt get my electric bill of this month pls send it as soon as possible. my consumer no is [protected]

I have not received the Bill of Month October and November of 2009.In that case what shall do..

myself Kazi Sadekur Rahaman, I did not get cesc bill from last one month, my consumer no is [protected], and please send the every actual address.
please send urgently this no: status of my email no

I dont get this month's Bill(november&decmber2009)
my self Ramendra Nath majumdar and my Consumer number is [protected]. And I did'nt get my current month's bill. So if You please send me our bill will be a at help full for us.

I am Basanti Bhattacharjee. My consumer No.is [protected]. I shall stay out of station from Feb-25 to May-30.My home will be close for those days.So you will not get my meter reading in the mean time.Also I shall not pay my bill. So I have requested to you please send my bill after May.I hope you will accept my request
and will not disconnect my line. Thank You.

myself sanjib singh, I did not get cesc bill from last two month, my consumer no is [protected], and please send the every actual address.
please send urgently this no: status of my email no

So if You please send me our bill will be a at help full for us.

my self Mita Dasgupta and my Consumer number is [protected]. And I did'nt get my last month's (March) bill. So if You please send me our bill will be a at help full for us.

My self Sunil Kumar Dasgupta and my Consumer number is [protected]. And I did'nt get my last month's (March) bill. So if You please send me our bill I can cleare the payment immediately.

ir,

I am to submit a number of facts for your kind consideration:
the billing for the months of February, 2010, March2010 and April 2010 in favour of Consumer No. [protected] of 317, Unique Park, Behala, Kolkata-34 (Chhabi Joardar, deceased) showed a serious discrepancy .
The meter reading in the bill of month of February ends as 8855 units( billed amount nil), and the meter reading in the bill of March 2010 ends as 9035 units generating an amount of rs. 530/-.( Though actual reading in the meter shows 8864 unit on the day of receipt of the bill of March).
Surprisingly, in the bill of month of April 2010, the consumed unit starts as 8864 unit as recorded by us and ends as 8869 unit generating an amount of Rs.44/- (which has been a normal trend of billed amount for the last nine months as we occasionally visit the place for some personal reasons and use the electrical gadgets)with no declaration of wrong posting in the last bill or any sign of adjustment.

At the outset it is our earnest plea to you to look into the matter. your earliest action is solicited as you have all data stored in your website regarding all consumers.

Thanking you,
Yours sincerely,
Rikta Joardar( D/O of Late Chhabi Joardar), Ph. No.[protected]

I want to know this months bill amount (june) and last date of payment. my consumer no[protected]. My address has been changed.so please try to send my bill on new address. my previous address was 4/8, N.S.Dutta Road now it has been 4/9 N.S Dutta Road, kolkata-8

Dear Sir,

This is to inform u that I did'nt get my last month's (August 2010) bill.
My Consumer number is [protected]. I[censored] please send me the bill, I can clear the payment as early as possible.

Pls do the needful at ur earliest.


MR.RAVINDRA KUMAR SINGH
E Mail Id - [protected]@yahoo.com
21.09.2010.

To
Asst Manager SWRO

Dear Madam,
I have not received CESC Bill for four month(Feb-May 2013). M y consumer no. is [protected].
Please send the Bill regularly.


Tapas Kumar Roy

suplly disconnected

my supply has been disconnected, being consumer no. [protected], but there is no outstanding amount due. please look into the matter, Ritambar Das [protected]

E-receipt of Consumer no. 49102046010

I have paid the bill amount for October, 2014 through visa card today at 1.05PM but no receipt has been generated, so I am to request you to send the e-receipt at the email [protected]@gmail.com.

The monopoly services provided by the goenka's- run and owned kolkata electric supply company CESC is equally rotten as the state government functionng which has given them the free hand to run the company as mismanaged as possible.It is perfect example of the danger of allowing private sector to run monopoly companies supplying essential services.The Goenka's in their greed increase the prices of the electricity even for filmsiest reasons while give a service to the kolkata metropolitican area in a shoddy way.We need competition in this segment too with discipline.The other solution is eviction of the goenka's from the management of CESC.

The Marwari mafia should now start counting their days in Bengal.

The monopoly service provided by Goenka with the help of the State Government should be removed

To,
The Calcutta Electric Supply Corporation,

Kolkata.

Sub:- Remainder about the critical situation in LP No. 155/23 and 155/24

Dear Sir/Madam,
It is our reminder to you about the critical satiation in the light post no 155/23/0 and 155/24 in West Joyrampur Jala Road ( Satyajit Roy Sarani, Kolkata-60). Our previous complain docket no is a) LT/10/20090. b) 0224128 . After the complain your technician came and they told us that we will repair it next day, but few days gone nobody came, then we make a phone to your customer care, they told us they will not do any thing until the power cut. This shows us that your business is more important than our life.

For your kind attention to the fact we are showing you the picture. To see the critical situation just click on the following link or copy paste in your address bar.

http://www.electrocompsystem.com/cesc

We took the photograph few week ago. Now today there was a large electric spark at the same position. The situation has detoriate more,

Please do something we and to live the world.

Thank you.

Consumer No.[protected]
Shambhu Ghosh
148/B sodepore 1st lane
Kolkata-82

Pl. Send duplicate bill for the month of June'09.
Thanking you.
Shambhu Ghosh

the electricity bill amount is high as compare to monthly average, there is no extra energy consumption in my house . pl clerify and rectify the bill unit and amount.

best regards
prabir de
bata nagar

As my complain dt 12 sept2009 no Lt/55/21045 regarding fault of line due to over load in single phase during in the summer its a regular problem facing by us since last 3 years.Yesterday at night fault is occur due to whole night, we suffer without electricity and also the final examination of our children is going on. The complain no is 065254 & 065260 and we suffer at night from 11.3 pm to 6.3 pm

As my complain dt 12 sept2009 no Lt/55/21045 regarding fault of line due to over load in single phase during in the summer its a regular problem facing by us since last 3 years.Yesterday at night fault is occur, due to whole night we suffer without electricity and also the final examination of our children is going on. The complain no is 065254 & 065260 and we suffer at night from 11.3 pm to 6.3 am

this month i have got high amount bill, which is abnormal and unexpected...Why

Dear Sir,

I want to inform you that, I have deposited Rs4830/=, at your South-Western Office at TARATALA, to modify my existing connection(Consumer no-[protected]) to run, 1.5 ton AC, vide RRno-[protected], on 23/6/09.
However, after waiting for 6 months, no modification was donein existing line.
Even, Written complain was submitted to your DISTRICT ENGINEER ON
04/1/2010( RECIPT COPY AVAILABLE), WITH NO RESULT TILL TODAY, and WE ARE UNABLE TO RUN AC, IN THIS HOT BLISTERING SUMMER.

Hope you understand, the harassment we have undergone for almost 1year,
inspite of clearing all deposits, about a year ago.Myself &my husband, both being SENIOR CITIZENS, it is no longer possible to make daily, futile follow up.

Kindly, consider the matter for early Redressal.


Yours Faithfully
Pranati Chatterjee
Address --:
50B, SANTOSH ROY ROAD
GURUKRIPA APPARTMENT
FLAT NO- A-2
KOLKATA-700008
PH-[protected]/[protected]

Dear Sir,
With reference, to consumer no-[protected], at 137/c KALIPADA MUKHERJEE ROAD, FLAT NO-C-13, LP NO-34/714, KOLKATA-7OOOO8, please note that THE OWNER SHIP OF the electric Connection has changed from Mr.SHYAMALENDU CHATTERJEE TO MR. SANJEEV DUTTA.
Original money reciptof security deposit, has been submitted, to your south -western office at TARATOLLA(RECIPT AVAILABLE)0n 25/2/10, with covering letter, showing my new address of correspondence, for refund of security deposits.

Kindly, look into the matter and arrange to refund the same, by A/C
payee cheque, as instructed in the covering letter.

Regards,
Shyamalendu Chatterjee
New Address--:
50B, Santosh Roy Road
Gurukripa Appartment
Flat no- A/2
Kolkata-700008

Respected sir,
I would like to bring to your kind attention that I am a resident of 15/2, Buroshibtala Main Road, Ps- Behala, Kolkata - 700 038. I am a consumer of CESC & my consumer no. is [protected]. I have received bill for Feb.2011 is Rs. 1120/- & the total amount consumed shows as 287. My average consumption amounts to Rs.200/- month. Sir, it is highly unlikely that we could have consumed so much electricity as we have no air conditioner or any other high consuming electrical equipments. We are a family of three & in the past we have never consumed so much electricity.
I would be highly obliged if you look into the matter sympathetically & redress our problem at the earliest. Thaking you & waiting your co-operation.

Sincerely yours,


SRIKUMAR SEN ( Son of late JATISH CHANDRA SEN)
Consumer No. [protected]
e-mail - [protected]@rediffmail.com
Phone[protected], MOB - [protected]

Respected sir,
I would like to bring to your kind attention that I am a resident of 10E, JOY MITTRA STREET, KOLKATA - 700005. I am a consumer of CESC & my consumer no. is [protected]. I have received bill for April 2012 is Rs. 55/- . Sir, it is highly noticed you still today I have not receive any bill for the month of MAY 2012.
I would be highly obliged if you look into the matter sympathetically & redress my problem at the earliest. Thanking you & waiting your co-operation.

Sincerely yours,
MAYA BOSE
10E JOY MITTRA SREET
KOLKATA - 700005
email - bose.[protected]@gmail.com
Cont. No. - [protected]

This is surprising to note that my complaint has not een entertained as yet.

Pls note & do the needful.

Thanks

Sunil Ch. Bose

TCS — excess charging on prepaid mobile

I am using bsnl mobile [protected] since 5 years. This is a pre-paid facility. validity of the number is july, 09.I got two massages from 56700 saying <you have been charged rs 12/- and rs 25/- respectivily for bsnl tunes> in the month of feb, 09. I do not know what tunes and why it has been charged. Again Rs. 10/- is charged in this month. i have not made any request also therefore total ammount of rs.37/-+10/- may please be reversed to [protected]. pl. stop doing such thing and decieving customer. Charging of only utilized service may please be done. if you do not reverse the money I am going to switch over the service to other service provider company.

Amit kumar singh

I submitted application for replenishment in CRES a/c by cheque of Rs 10, 000/- on 3.10.2008 and the same was debited to my a/c on 4.10.2008. Surprisingly when the statement of a/c came from TCS, the effective date of deposit was shown as 10.10.2008. Thus I lost interest earning for 6 days on Rs 10, 000/- @ 9.5% pa. I made several complaints to CESC and to TCS in writing / through e-mail about the deprivation of interest earnings but so far response is very poor.

This is not the first time that TCS/ CESC is depriving me of legitimate interest on deposits made in CRES a/c. In 2004, I made a deposit of Rs 10, 000/- as replenishment in my a/c. After 3 months, TCS returned me Rs 4000/- as excess amount without making any interest payment. The matter was brought to the notice of the CESC in writing but they refused to consider such payments.

CESC being a monopoly company supplying electricity to households within Kolkata, I have no other way to realise the interest amount from them. While CESC is collecting arrears in fractions of rupees, they are depriving senior citizens like me of tens and hundreds of rupees.

Is there any agency like West Bengal Electricity Regulatory Authority who can take up my case and recover the due amount without any delay?

dear sir
mai bahut paresan hu 6.04.2009 evning 7 clock se power splaiy nahi hai compalen kiya koi sahi jabav nahi deta regnail office gaya vaha bola to aapka aadmi sahi javab nahi deta plz kuch kare
rajendra kumar jain [protected] [protected]

it has been noticed that since last year we are facing a lot of power cut per day for an hour or more which is causing a lot of hazards especially during the night.We are staying at behala becharam chatterjee road kolkata : 700034.Moreover voltage drop is also occuring as in respect to the other places.Request you to solve the problem at the earliest.

My address is 17, Bagmari Lane B.R.S.-10, Block-6, Flat-11, Kolkata -700054, We have already paid extra security money but now can I install a 1 ton Air Conditioner Machine in my flat? tell me is it possible or want a new meter ?

Give me reply soon.

Regards

Dipen Basak
[protected]

CESC Limited / Power — Prize

I have received a SMS on 6th June 2009 which says and I quote "Congratulations!! You have won GBP 250000.00 in 2009 shellinternatinal mobile draw. To claim your prize E-Mail; [protected]@live.co.in" . I sent a mail and received no reply yet . Kindly let me know whether the mail was authentic or not?

Please can anybody let me know whether one need to apply to CESC for installing a new air conditioner at home?

Please do some thing.There are a lot of problem done by welding machine working here in sanatan sil lane, kol-12.When we start our computer, screen are tumbling.We cannot work properly.please help.

Sir,

Rs.10, 000/- (Ten thousand only) deposited 14.05.2009 at uco bank, alipore, to CRES A/C, But not yet showed TCS statement and electric bill till july, 09 .
hope you will do the needful.

Frm.

sandipan ghosh
20/17, S.N.Roy Road
kolkata - 700 038
consumer no. [protected]

My consumer No.[protected] address 58/A Beadon Street, Kolkata-700006
Sir,
It has been observed that from June, 2009 my consumed unit suddenly jumped to 1163 where as since june 2006 to May 2009 it was within (on an average) 550 units, The coplain was lodged on July 18, 2009 in this regard. The old Meter 1634856 was replaced by new Meter No 4092161 on July 25, 2009.
The bill for July was indicated nil amount, but the bill for August, 2009 is showing 1608 units (806 units of old meter and 802 of new meter).
Under this circumstances it is not clear to me where should I lodge this complain, in earlier complain instead of going into the acceptable limit, it has gone up further.
Will appreciate, please look into this matter and do the needful.

Last year I have shifted in my new flat i.e. Flat No A, 5th Floor, 32A, Lower Range, Kolkata-700017. We are observing since last 3 months, there is regulary power cut happen only in my flat. Our others 5x3-1=14 flats are enjoying uninterrupted power supply. I have lodged complaint several times, but no action has yet been taken by CESC. I hope this problem will be resolved now.

TCS — prepaid recharge value credited is incorrect

Pls note i had recharged my prepaid mobile no. [protected] on the 19th Oct 2009 for 121 as at that time there was an offer of 242 free mins on local and STD talktime. But i notice that the talktime credit message which i got was for 0.26 rupees. Also the second recharge of Rs 121 did not go through.

Can you pls clarify thiserror? Also i have been trying to report this complaint for the past 3 days to [protected] and 111 to Customer care but i only get an automated response and there is no option to talk to a customer care executive. To add to this the vodafone corporate office contact seems to have no clue abt how do i report this issue.How amusing is this?
Could you pls revert ASAP

Dear Sir
Ref: Consumer No.[protected]
Sub: Correction of Name & address

I santosh chhajer request your goodself to correct my name and address in your records as mentioned below:-


As per Bill Name & Address Correct Name & Address

SANTOSJ CHHAJER SANTOSH CHHAJER

BL-B-FL504 BL-B-FL504
317, G.T.ROAD(BALLY) 317, G.T.ROAD, BELUR MATH
HOWRAH-711204 HOWRAH-711202

PL.CHNAGE MY NAME & ADDRESS IN YOUR RECORDS & DO THE NEEDFULL.
Regards
Santosh Chhjer
([protected])

Sir,

I want to inform you that my consumer No. is [protected], I intend to install an A.C. Machine with capacity of 1.5 ton to give relief to my ailing, bed-ridden father, aged 78, from the attack of summer days.

Therefore, I pray for your good-self to accord permission for that & to take necessary action from your end.

Thanking you

Yours sincerely
Pinaki Bose

Phone No.: [protected] (M)
Address:
946.Motilal Gupta Road
Primodnagar, Kolkata - 82

Lima Aier — excess cutting of amount

sir,
it is seen that most of the time after recharging & top up it seems that without even making calls amounts are being deducted from my account, it is therefore requested to kindly look into the matter at the earliest.
your kind attention in rectfying the same will be highly solicited.

yours faithfully

Limala Aier

RUNU BOSE.
17 (414), G.T. ROAD BAIDYABATI,
DIST. HOOGHLY – 712 222.


To,
Ld. Ombudsman.
Bikalpa Shakti Bhawan, (3rd Floor),
J-1/10, EP GP Block,
Sector - V, Salt Lake,
Kolkata – 700 091.


Sub : “ Removal of transformer conjoining pole for vernable distance ”


Dear Sir / Madam,

This is to inform you that I am 2nd floor right hand side flat owner of 17 (414), G.T. Road Baidyabati, Dist. Hooghly – 712 222. Recently, last Tuesday on 14th September, 2010 a transformer conjoining 1:1 pole have been erected at a dangerously vernable distance from my balcony, without giving me any notice. I have small children’s in my house and if any accident occurs in future then who will going to take that responsibility.

Though, I already informed this to my promoter SBC Developers ( Mr. P. K. Chatterjee ) and well as also to The Regional Office CESC Ltd. 1, G.T. Road Mahesh Sreerampore. But sorry to tell you this as yet I am not getting any fruitful result from them.

Therefore, now I look forward to you to avail safety for my residence as well for my family members by removing that conjoining 1:1 electricity pole from the vernable distance from my flat balcony.

Thanking you.

Yours truly

RUNU BOSE.

i m susila singh.my consumer no is [protected].there are 3 members in my family
and we use only 2 lights and fans sometimes but for the month of august i received a bill for Rs.1070 which was beyond my imagination.i complained earlier also when i was regularly getting my bill around Rs600-700.but after complaining this is the result.please
look into this matter because now i really frustrated and after complaining also there is no result.

i m susila singh . my consumer no is [protected]. my complain is above.
susila singh
141 ananda nagar housing society
india oilcorporation
kalikapur 152

FROM
KRISHNAGOPAL DATTA
CONS NO . [protected]
ADDRESS :
O/27, B.P.TOWNSHIP, KOLKATA-94
TEL 24629444
E.MAIL [protected]@yahoo.co.in

FOR THE MONTH OF OCT 2010 (READING DATE 9TH NOV) THE BILL IS RS. 1278 WHEREAS MY NORMAL BILLS ARE AROUND RS500/- TO 600. FOR THE MONTH OF SEPT THE BILL IS ONLY RS38 ( UNITS ONLY 9 ). THIS SHOWS THAT READING IN PREVIOUS MONTH WAS WRONG. NOW I HAVE BEEN CHARGED AT THE HIGHER SLAB IN THE RATE CHART AND THEREBY INFLATING THE BILL ABNORMALLY . IF YOU TAKE AN AVERAGE UNITS OF 138 UNITS AND RECALCULATE THE BILL IT WILL BR MUCH LESS.
HENCE I REQUEST YOU TO RECALCULATE THE TWO MONTHS BILL WITH NORMAL CONSUMPTION. THANKS

I would like to draw your kind attention that there is no
provision in CESC web site to view the status of bills paid
earliar through net banking . The customers will be grateful
to the CESC authority if they can get the opportunity which
the KOLKATA telephones/ LIC & others have done in
their web sites. Please look after the matter so that
customers can get the opportunity to view the status
the monthly cesc bill.

Thanking You,
Yours faithfully,
Sumit Bhattacharya, e [protected]@yahoo.in
consumer no-[protected]

I would like to draw the attention of the'CESC' authority to make an arrangement so that customers can view the status of the paid bill just like "BSNL, LIC' in your web site.Please look after the matter.Earlier I wrote but you are too busy to concern in this flimsy affair .Actually you are interested how the customers can make payment on line but the least indifferent how the customers can view the paid bill on line through your web sit.Please at least send an e-mail that the company is not interested or they are thinking over it.Whatever is the result, if we know we won't waste time and energy.

Thanking You,
Yours Faithfully,
Sumit bhattacharya
Consumer no-[protected]

With India having advanced so much in the past few years it is sad that CESC functioning continues to follow the legacy of the British Raj. Nothing moves here... the policies are outdated and to add to their and our misery is the huge amount of redundant employees load they carry. Alas, its a monopoly business and hence they can do whatever they like. The consumers must remember that all this is at our cost. It is us who have to carry their overheads.

In North India people can now chose their service provider. Unfortunately, RPG SG Group who form the backbone of West Bengal industry will not allow the WB Government to take any innovative steps as in NCR. When will this monopoly end is anybody's guess. Till then we will all have to be in the hands of this monopoly.

On the advice of CESC I installed a Prepaid Meter for my residence in Santoshpur. I was compelled to do this as I am a resident of New Delhi but own a house in Kolkata. For personal reasons I have not rented it out. The meter man would come every month and find the house locked. The Commercial Office, without any basis would send adhoc bills which started from Rs. 500 and in 6 month went upto Rs. 5000. This inspite of my constantly complaining to their Customer Service. They agreed to help out but it appeared to me that one hand didnt know what the other was doing and as a result the inflated ad hoc bills kept coming. Surely you understand my compulsion here on why I opted for the Prepaid Meter.

My initial deposit of Rs. 5, 000/- is now used up 50% and since I do not stay in Kolkata I wanted to be abundantly sure that I get power whenever I visit I decided to recharge it by another Rs.3000/-. I am informed that this cannot be done online. There is no ECS for prepaid meter. This is really sad. If you can recharge mobile phones in India online why not CESC?

Since Monday 3 Oct 11 I have been trying to visit the CESC office to recharge my meter but I am informed that it is closed for the Pujas. I couldnt believe this. What does puja have to do with an essential service provider? This is the way it is here. CESC follows the historical policy of "When in Rome..." Its more a West Bengal Government office than a efficient Private Enterprize.

I waited for 4 days and today I will make a trip to their office in Mandevilla Gardens.to recharge my Prepaid Meter. I am worried and hope everything goes off well from the time of the deposit to inputting the information on the CESC Display Unit. Since othing goes right with CESC I hope the process works out today as I have to leave for New Delhi tomorrow.

Sudipta Maitra
Prepaid Consumer No: [protected]

I

I want to install A C machine in my house so what is the rules of CESC pls inform me .


Thank you Rana Mitra [protected] Kolkata south

Objection against illegally Meter shifting .
Premises No.1/5, Gour Laha Street, Kolkata – 700 006
Owner – 2, Lot A, B
Lot A, Owner Smt. Puspa Roy, Lot B, Basudev Roy & Joydev Roy.(1983)
3-4 year ago Lot B sale to one of the Lot-B tenant .(Some title Pal).
But till date No separation made in the said Premises 1/5, from KMC .
Also please note Lot B owner have no KMC papers (Tax etc.) from KMC in the said premises.
But they already shifting meter (on 25.03.2010 only owner meter, their tenant meter till on Loa-A portion, if any accident happened your are the liable) from their side with the help of your some officers. – its illegal .
One premises, one meter box – it’s the natural rule of CESC, Please help, please .
“ Lot B owner first doing the KMC Mutation & Separation, then shifting their and their tenant meter, ” - now its past no action taken against my request .due to as per instruction given by Mr. Divisional Engineer (North) CESC Shyambazar, Kolkata the said Objection work done by the worker of CESC. - It is clear that No Rule, No Law for Poor it is only for Richman,

Money is the creation of CESC/ Indian Law !
But I till belief that Money not changed any think, it depend on Man, but Law depends on Man, that is the very Laughter creation of God .
I have a last prayer to You, please justice all an equal, Please .


Thanking you,
Yours faithfully
For, PUSPA Roy
Consumer No.[protected]