Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

On 21.12.2020 I paid my October 2020 electricity bill through credit card. The bill amount was Rs 590/-, but due to some technical problem my bill was paid twice. Instead of Rs.590/- I paid Rs. 1180/-. I was having an idea that the excess amount is adjusted in the next month bill, but I found that in November 2020 bill my earlier excess payment was not adjusted. Please do the needful.
Regards,

I have made the payment through QR code printed on bill (payment after due date) as on 8th Jan an amount of Rs 3770 but CESC is denying that they have not received the payment.

Cust id [protected]
Name Asish Biswas
Bill Number [protected]/09201
Registered e-Mail Address: rik.[protected]@gmail.com
Complaints Docket Number 92167

Amount Rs 3770; Date 8th Jan 2020
UPI Transaction ID[protected]
Payee Details: CESC Ltd (mab.[protected]@axisbank)
Payor Details: Sohini Biswas (Standard Chartered Bank - [protected]@okicici)
Google Pay Transaction ID - CICAgKCzulumNg

Hello,

Consumer no - [protected], Last months bill worth 2840 has already been paid by Paytm, Invoice attached for reference and is also reflecting in your website. Still this month we received bill worth 4400 showing arreas of previous bill. Kindly look into this matter as the due date is showing as 18th January 2021.

We don't want to double pay since we have already paid for it. Requesting you to look into this and provide a clarity in the situation. Will just aying the difference i.e only current months amount be sufficing?

As a middle class it's impossible for me to pay a bill at the end of a month, so it's an earnest request if due bill date can be set on 2nd week of a month, I will be highly obliged

This is to inform you guys that I have made an payment through Google pay on 30th of September 2020. I have made an mistake there while paying I forgot to mention the customer I'd, hence the amount was never adjusted with my electric bill . I have forwarded an email as well . No response. I visited both the north Division office and victoria house . No response. They said they will call me . No response yet I have been there twice . What the hell is this. When can I expect my refund for the transaction. I have all the relevant documents. Rs 3960. Customer ID - [protected], Payment of my monthly bill .

CESC Limited
Chowringhee Square
Kolkata – 700001

Sub: Stop sending Avarage consumption bill agnt. Customer Id : [protected] : Consumer No : [protected]
Meter no: 3828188 A/C ASOKE KU. NASKAR

Dear Sir,

With Due respect I beg to state that:

Meter reading (present) shown in your Sep'20 bill was 12210 units.

Meter reading (previous) shown in your Nov'20 bill is 11722 units.
Present actual meter reading as on date is 11722. (attached please find a photograph of the meter reading).

You have rectified the reading in your record but an amount of Rs. 2, 300.00 wrongly charged for 488 units are not rectified.
Over and above you have again charged 54 units for the month as an average billing.
I am not staying in my residence at Daulatpur, Maheshtala from Dec'2019 where your above
meter no. 3828188 installed against my Customer Id : [protected].
My above house is under lock and key from Dec'19 onward, so consumption of electricity does not arise.
I will inform you well in advance before my return to my residence.

In the mean time please rectify your record and stop billing temporarily.

Thanking you.

Asoke Kumar Naskar
Phone [protected]

With reference to the above consumer number, I have received a bill of Rs 5620/- for the month of 11/20.

My meter was non-functional / dead for last few months & CESC is not bothered to change the same after repeated complains from my side. Finally, 2 months back, changed the meter.

Now, They are imposing a penalty with no fault of mine. I have received a bill of 5620/- and when I called up your call center, they are saying its a average billing from April onwards due to pandemic which is absolutely wrong.

How can you penalize customer due to your faulty meter and charging customer in the month's consumption and highest slab???

I had requested to charge based on last years same period consumption patter but they are not ready to change the bill

Request help

Dear Sir/Madam
This is to bring to your notice that I, LUCIA HANSDA, am a consumer of electricity provided by you. My details are :Customer ID. [protected] and consumer No.[protected] at 246 old-176 P.K. Guha Road, LP-66/3/1, Kolkata 700028. I have paid my electricity bill of October 2020 amounting Rs 1500.00 (Gross) online on 31.12.2020 and received the Success Receipt stating Transaction Ref No. VSM[protected] dated 31.12.2020. However, my electricity bill of November 2020 shows my October's bill as outstanding and the said amount was included in bill of November 2020.To any action against me, now I also paid the total amount of November 2020 bill amounting Rs 2650.00 online on 09.01.2021.
I, therefore, kindly request you to look into the matter and take necessary steps to adjust the excess amount paid towards electricity bill of October 2020 with the bill of forthcoming months accordingly.
Thanking You

With Regards
LUCIA HANSDA
Customer Id. [protected]
Consumer No. [protected]

Line disconnected on January 7th 2021. Bill already paid twice. No outstanding bills.

The payment had already been made almost 1 day ago and two senior people have been left without electricity for the past 2 days . This is such an insensitiveness from CESC. Also I got informed that someone from CESC is asking those senior people for Rs.3000 to reconnect the line. The guy has even threatened the senior people saying that why online reconnection request has been made as the reconnection will only be made after face to face meeting and discussion. This clearly means that the person is trying to extract more money from senior people by holding them hostage without helping them to be reconnected.

Line disconnected on January 7th 2021. Bill already paid twice. No outstanding bills.

The payment had already been made almost 1 day ago and two senior people have been left without electricity for the past 2 days . This is such an insensitiveness from CESC. Also I got informed that someone from CESC is asking those senior people for Rs.3000 to reconnect the line. The guy has even threatened the senior people saying that why online reconnection request has been made as the reconnection will only be made after face to face meeting and discussion. This clearly means that the person is trying to extract more money from senior people by holding them hostage without helping them to be reconnected.

Received a bill of 5500/- on one of home meters for month of November 2020 on January 08 2021.

The previous reading on the bill is blank and hence the unit consumed mentioned on the bill does not have any basis. No one came to check the meter manually.

During the month of June-Sep we have paid bill on an average of 6000/- INR per month, as CESC has send an arbitrary random bill as no one came to record meter reading during this time.

Why during the month of Oct-Nov no one came to check the reading? And why we are being slapped with arbitrary bill again which cannot be explained as there is no previous reading?

Reference:

1. SRI GYAN DAS JAISWAL

Customer Id : [protected]

Consumer No. : [protected]

2.SRI DINESH KUMAR JAISWAL

Customer Id: [protected]

Consumer Id.: [protected]

Both Supply At: 49, South End Park Kolkata- 700029 (1st floor and 2nd floor)

C/O - SHREE DURGA STORES

137/4, S.N.Banerjee road Kolkata- 700013

Respected Authority,

With the above reference, I am not receiving the bill from the last two years in my postal address.Looking for the bill i have to do payment after due date.So please do update the postal address from C/O(Shree Durga Stores 137/4, S.N.Banerjee Road Kolkata-7000 13 ) to Supply At Address (49, South End Park Kolkata- 700029) and kindly issue the upcoming bills respectively.

Your promptness in this regards will be highly appreciated.Do reply the email.

Thanking You

Your Sincerely

Utsav Jaiswal

[protected]

I sreya datta had applied for new meter and the bill no is 02/12344/20/6/1. I had payed online by debit card using billdesk payment gateway a sum of rs 41975. The amount has been debited from my bank account but i have not received any payment confirmation from cesc neither am i able to contact any of the helpline no s. I am also unable to trace the payment status via payment gateway. Kindly let me know about the payment status .

We have noticed that a sum of Rs.120.06 adjusted from our bill No. [protected]/11201 dated 31/12/2020.We can't understand the reason for the adjustment. In this regard, We also inform you that we have paid entire amount during lockdown period as claimed by your esteemed organisation. We shall be highly oblige, if you provide us the details of this adjustment and what is actual dues.
Your early response is highly appreciated.

Regards.

I noticed that a sum of Rs.130.22 adjusted from my bill No. [protected]/11207 dated 31/12/2020.I can't understand the reason for the adjustment. In this regard, I inform you that I have paid entire amount during lockdown period as claimed by your esteemed organisation. I shall be highly oblige, if you provide me the details of this adjustment and what is my actual dues.
Your early response is highly appreciated.

Regards.

I, , Tarun Kanti Ghosh (holder of CESC Customer ID [protected]) am a consumer electricity connection providing by CESC since long. Since last 2 years I am paying the electricity bills by online through paytm. On 19.12.2020, I have received a Disconnection notice & bill ( green bill) of Rs. 6280/- for the month of October, 2020.
In this regard, it is pertinent to mention here that though the Bill for the month of October, 2020 was not physically delivered to me, I have paid the Billing amount of Rs. 3210/- as detailed in e-payment system, through paytm. In this respect I am enclosing e invoices for the month of September, 2020, October, 2020 and November, 2020 for ready reference. As a bonafide customer I also pay Rs. 6280/- as per a Disconnection notice & bill( green bill) issued for the month of October, 2020.
It is shocking that Disconnection notice & bill ( green bill) has been issued though the payment has already been made. Please make necessary steps to rectify the error.

CESC Limited

Chowringhee Square

Kolkata - 700001

Sub: TEMPORARARILY CLOSE MY BILLING:
Customer Id : [protected] : Consumer No : [protected]
METER NO: 3828188 A/C ASOKE KU. NASKAR

Dear Sir,

With due i beg to state that i am not staying in my residence at Daulatpur, Maheshtala from Dec'2019 where your above
meter no. 3828188 installed against my Customer Id : [protected].

My above house is under lock and key from Dec'2019 to till date.

I have not consumed any electricity from December'2019 till today.

Present actual / physical meter reading taken on 29.12.2020 is showing 11722 (attached please find a photograph of the meter reading in this regard).

Meter reading shown in your January'20 bill was 11805 which was 83 units higher than present reading 11722.

In the mean time i have already paid Rs. 520/- on 28/05/2020 against your average bill of April'20 which i have not at all consumed.

Again you have charged average bills every month from May'20 to Aug'20, accumulated amount of which is Rs. 1990.00 which is not payable/adjustable.

I will inform you after returning to my residence.

In the mean time please rectify your record and stop billing temporarily.

Thanking you.

Asoke Kumar Naskar
Phone +91 [protected]

Customer id : [protected]

Charged twice for October :
Rs 810/- on 15.12.20 with discount of Rs 10/- for online payment.
Rs 820/- on 28.12.20 without discount .

Same may please be refunded or adjusted with subsequent month.
Payment had to be done because of continuous reminders from CESC through sms.

Customer id : [protected]

Charged twice for October :
Rs 3330/- on 15.12.20 with discount of Rs 60/- for online payment.
Rs 3390/- on 28.12.20 without discount .

Same may please be refunded or adjusted with subsequent month.
Payment had to be done because of continuous reminders from CESC through sms.

Hello Sir,
My name is Shambhu Nath Halder. My consumer id is [protected]. My house is temporary closed. None live at present from last two years. I therefore request you please close my billing till further information. I have already paid my bill from last two years without use electricity.
My electric meter present reading is 2561 KWh.