Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

I had raised two complaints to cesc regarding high bill (Docket[protected] and meter related (Docket[protected]. I had only got a reply that a representative will visit my house to check the meter. Till date i haven't received any communication regarding the complaints. And moreover upon checking, i found that they did not take the reading in the month of june and sent us an exorbitant reading for the month of july. My cust id is [protected].

An excess payment/transaction of rs 16840/-was done on 28.02.2019 through my credit card for new meter installation charges. This excess payment may be happened due to internet problem or some other reason. Bank has advised me to contact cesc for the refund of rs 16840/-

But, the excess payment/2nd transaction of rs 16840/- has not yet refunded or endorsed in my account.

I therefore request you to look into the matter and arrange for the same

Regards

Gautam paul
(Customer id-[protected])
Mobile no [protected]/[protected]
(Alternate email [protected]@rediffmail.com/[protected]@indianoil.in)
Flat no2, block-2
Bedhproggya complex, santosh roy road
Kolkata-700008

Burnt meter cust. Id:[protected]
From: sukumar dutta on sun, 11 aug 2019 12:07:11 add to address book
To: 1 recipient | see details
To dated august, 12/2019
The district engineer
South regional office
6, mandeville gardens
Kolkata-700019
Dear sir
Sub} burnt meter
Ref:i. Consumer no.[protected]
Ii. Customer id:[protected]
Iii. Your sms dt.06/08/2019
This is to bring to your kind attention regarding the subject sms in my registered mobile wherein you recorded that my present electricity meter reading is 4066. This appears to me abnormal and instantly i complained over phone that your meter needs checking. Accordingly a complaint no[protected] was registered. Your men inspected the meter which was found to be burnt and malfunctioned even after isolating mcb. It was also pointed out to your representative that the meter continued recording abnormally fast even after mcb was off. Your men then isolated the meter having cut the adjoining loop s. As advised by them and duly confirmed over phone from your office, i had deposited rs.1235/-to replace the burnt meter. The meter is then replaced and normalcy of power supply restored. Now i feel the meter reading as recorded by you on 06/08/19 is erronious for faulty meter. I also requested your comm. Mgr vide my letter dt.08/08/19 not to bill for payment due this error reading. Unfortunately i received an email (Copy enclosed) for payment of rs.21, 340/- based on the above faulty reading. I, therefore request you to consider my above electricity supply bill based on the facts stated. Awaiting your favorable response and oblige.
Thanking you,
Yours faithfully,

Sukumar re: cesc e-bill - pay online and save rs. 189.46
From: sukumar dutta on sat, 10 aug 2019 22:15:17 add to address book
To: 1 recipient | see details
Sir, in my letter dt.8th. August, 2019 to your commercial manager at your south regional office duly receipted on the same day, we prayed that due to meter fault, it showed abnormally high energy consumption reading. This has also been inspected bu your technical persons and advised to lodge a complaint. Accordingly the meter was replaced power supply normalcy restored. May i request you to check my energy consumption for the last twelve months when no such abnormality had occurred. Kindly reconsider my prayer so that i am not forced to pay such high amount for no fault of me. Awaiting your favorable response. Thank you, sukumar dutta

15a (Formerly 15b) chakraberia road (South)
Kolkata-700 025
I am yet to hear from you to resolve the issue for july'19 bill nor i received any bill for august'19

Dear sir,

Meter box jutted out from the wall and the condition of the meter box is very bad.
Docket no: nov 10 1/278/1/2.
Address: viveknagar near recreation club. Kol - 700119.
Urgently need to repair.in this circumstances i can't call any local mechanic. At this situation please assist me what do i do. We are fully depending on you. Hope you will solve the problem as soon as possible..
Contact no-[protected]

On 11.08.2019 i lodged a complain with cesc that due to rain our electric line is non operative vide docket no. [protected]. The cesc people came and resorted the line with temporary connection. Our representative visited kalindee office of cesc at lease 4 (Four) times - for making the connection permanent. The last docket no. Is [protected] dated 06.09.2019. Our representative visited on 09.09.2019 with kalindee office. The officer assured him that cesc people will come on 08.09.19 or 09.09.2019. No people has come. This type of assurance was given 3 times.

Dear sir,
Request you to re-check the meter reading as the amount consumed is unbelievable and not justified. Please compare previous years reading as wel as last six months cosumption. As per your meter reading unit 151 to 471 but actual meter reading unit as on date 151 to 182. The reading seems to be wrong or misplaced. Reguest you to look into this matter as soon as possible.
Regards
Sankar dey
Bill month : august-2019
Gross amount: rs. 1940
Customer i d -[protected]
Consumer no - [protected]

Madam/dear sir,

Consumer id - [protected]
Bill month - aug 2019

It is my request to you to re-check the meter reading as the amount consumed is unbelievable and not justified, please compare previous years reading as well as last six months consumption. Re-check it and make it justified. Please provide me a fresh bill comparing it with the last twelve months' bill. Attachments are available here for your references.

I hope for a respectful solution before going to the consumer forum.

Amount deducted twice for the same bill for Customer id:[protected] with 2 different Aap- Google pay and phone pay.

in phone pay it showed transaction failed. So i proceed the payment from Google pay which was successfull. Then i received sms that and even in the transaction history found that the Amount of Rs 1590 is been deducted twice from both the aap. So whole total Rs. 3180 is benn deducted for Customer id:[protected].

Phone pay Transaction id: N1909080844405364737529

Google pay Transaction id: CICAgKD617HZUg

I want the money back ASAP. It's already been more than 36 hours and reply back from the phone pe support team; where a complaint is already been raised. PhonePe Ticket ID[protected]

Respected sir, this is to inform you that the electric bill of consumer no[[protected]] is very high from last 9 months. I do not use electricity during the day, only minimum use in the evening. So i am not satisfied about the bill, i think there is some dispute in the meter plz check meter. Meter no 4592673. Your are therefore, requested to look into the matter so that necessary action may be taken at the earliest. With thanks, yours faithfully. Sk. Munna, add:4/e, maulana mohammed ali road, kolkata-700 023. Mail id:[protected]@gmail.com, mobil no.[protected]

I did cesc bill payment on 1st september 2019 and my first transaction was unsuccessful but the money got deducted from my account.
I again did the transaction via paytm and upi and my second transaction was successful.

Customer name: sujata chakraborty
Customer id :[protected]
Consumer number: [protected]

Please let me know whether cesc got double payment for the same bill and if this happened...

Respected Sir/Madam,
As per CESC Office mail ref. No. 05/15517/19 dated 01/08/2019. Inspection has been conducted for new connection. After inspection CESC forwarded a bill vide no.05/15517/19/5/1 dated 06.08.2019 in the name of Thakur Pada Sarkar, Applicant for security deposit Rs.8370/- and service charge Rs.21, 398/- and directed to paid total amount rs.29, 768/-. The above building for new connection to nearest lamp post distance is 05 feet and adjacent of the building where already CESC connection are available and connected their connection within 5 feet distance from the road/Lamp post. The applicant is not able to deposit the huge amount as forwarded by CESC which is totally illegal as per CESC norms and violation of rules. After repeated request through Mail/telephone/personal appearance, till date no action has been taken by the CESC nor received any call from CESC office regarding re-inspection or amendment of bill. In view of the above for collection of authorized amount from the customer and trying to collect extra amount from the new consumer, violation of CESC Norms, we do not have any alternative way as Consumer. In view of the above, With consent of my relative Thakur Pada Sarkar this complaint has been lodged. It is requested for appropriate action in this regard.
Thanking you,
tel No. [protected]
[protected]

As per docket no.11932564 received after submitting a letter dtd 26/08/2019, this is further to request you to send me a hard copy of electricity bill as my tenant has vacated my flat, who was paying on line and he had deactivated it on june 2019. Also please note that as per your acknowledgement letter the address is wrong it should be read as 75/74 d s. N. Roy road kolkata 38, as it was changed by kmc from 129/p j. K. Paul road kolkata -700038., which was previously allocated.
Thanks, please do the needful.
Rina deb
Customer i. D : [protected]
Consmer no. [protected]

I have been facing voltage fluctuation issue at my home over couple of weeks. I complaint multiple times but did not get any resolution. Below are the docket numbers:
[protected]Web portal)
[protected] (Telephone)
[protected] (Telephone)

There is one box just beside my home and very frequently burning smoke coming out of the box with loud sound and voltage getting fluctuated at my home.

Cesc officials behave very rudely over the telephone and today one gentleman suggested me to inform 'fire brigade' instead of calling to cesc when i told him there is burnt smoke coming from the box.

I hope cesc officials would take this issue seriously before any serious incident occurs. Below are some of my details.

Location: south kolkata

July 2019 bill reported and billed by cesc is atound 12k unit consumed shown is 708 unit for home whicb is completely absurd and unacceptable. This never happened in last 8 years if you check the previous reading
Please resolve this and rectify the meter or reading.

Thanks for ur cooperation.

Custid [protected]
Bill month july 2019.
Contact [protected]

Hi my consumer number: [protected] and customer id: [protected]. The bill amount for the 100 sqft shop came for the month of june and july including is 53110 which is really absurd and high. I have already registered a complaint previous month but no action has been taken. Requesting you to kindly do the needful as soon as possible. Mob: [protected]

My name is uma dhar/customer id - [protected]/customer no.-[protected].
From april 2019 i am getting bills i cannot understand. April bill was rs 570 but i was instructed not to pay. May 2019 i was charged rs 1830. June was rs 200 and now bill for july s 1990.
I physically went to your office in gariahat. They said the matter will be resolved. But it didnt.
The amounts are too much. From earlier records you can find my bill never exceeded rs 900. This is a one room flat with no ac or other high voltage appliances.
Why is my bill not being properly calculated each month? Why are these being merged together? Is my residential meter being tampered?
Please consider this problem as early as you can.

I've received the july bill which is showing that i've consumed 271 units amounting to rs.1950 in the month of july. I've found that cesc is charging me abruptly and the rates are inflated by them. Also as per their mail communication, one person is suppose to visit on 2/8/19, to take the readig. I stayed there the entire day, but nobody came to take the reading, and because of that they've putted an arbitrary value. Still it is higher than even last year and last few months average. Only 2 fans and 2 lights are used there and hence it is proved that the bill is inflated surely by them which is very unethical. Please take some action to resolve the issue. I've intentionally not paid the bill of the month, previously i never failed to make payment within the stipulated timeline.

Consumer id : [protected]
Consumer name : arun kumar nath
Bill no : [protected]/07192

Regards
Bhaskar nath
[protected]/[protected]

Respected sir/madam,
As per cesc office mail ref. No. 05/15517/19 dated: 01/08/2019. Inspection has been conducted for new connection. After inspection cesc forwarded a bill vide no.05/15517/19/5/1 dated 06.08.2019 in the name of thakur pada sarkar (Applicant) for security deposit rs.8370/- and service charge rs.21, 398/- and directed to paid total amount rs.29, 768/-.
The above building for new connection to nearest lamp post distance is 05 feet and adjacent of the building where already cesc connection are available and connected their connection within 5 feet distance from the road/lamp post. The applicant is not able to deposit the huge amount as forwarded by your office which is totally illegal as per cesc norms and violation of rules.

After repeated request through mail/telephone/personal appearance, till date no action has been taken by the cesc nor received any call from cesc office regarding re-inspection or amendment of bill.in view of the above for collection of authorized amount from the customer and trying to collect extra amount from the new consumer, violation of cesc norms, we do not have any alternative way except knocked the door of hon'ble court for legal action as well as consumer forum.
In view of the above, it is requested to take up the matter on priority basis and intimate the progress for taking further necessary action.

Thanking you

Thakurp pada sarkar
Tel no.[protected]
[protected]
[protected]

To
The senior commercial manager
Calcutta electric supply corporation limited
South division
Mandeville gardens, kolkata
West bengal – 700019

Sub: residential electric meter not connected

Dear sir / madam,

I, sri himadri mitra of 46/6/1, prince golam hossain shah road, jadavpur, kolkata – 700032 is owning an electric meter vide meter no. / consumer no. [protected] and customer id: [protected] have paid the re-connection charges / other dues in the month of february, 2019 but till date the same is not connected physically for any reason.

I am literally suffering a lot for this delayed process at your end and would highly be obliged if you kindly arrange to re-connect the same meter for my use. At present i am unnecessarily bullying by the act of your esteemed organization and hope you will be kind enough to take an immediate action to re-connect the same without any further delay.

Thanking you,
Yours sincerely,
Himadri mitra

Place-kolkata
Date - 19/08/2019

I am Buddhadev Chattopadhyay consumer No -[protected]. reside at Flat No.A/4,
997 (2/26) Mahendra Banerjee Road. Kolkata -700060.

This is to inform you that last15 days we are facing problem of Voltage fluctuation. Every day I personally logged complain on phone no. 1912 and last complaint docket is no.[protected]. But nobody is taking care of this problem seriously due to this reason my few electrical gadgets has affected.
I don't understand why CESC is not taking initiative to solve this problem and why not giving a permanent solution. I pay bill on time, every formalities and I have done according to the rules and regulation laid down by CESC . But your service is very poor and it's really disappointing me.

Please take your necessary action immediately.

Thanks & regards,

Buddhadev Chattopadhyay,
Flat No. a/4,
997 (2/26) Mahendra Banerjee Road,
Kolkata-700060.
LP 182/2/2.
Phone No.[protected] & [protected].