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Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

www.cesc.co.in

1.3

Updated: Sep 3, 2025

Complaints 2261

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584

Unresolved

1677

So far, so good. Calcutta Electric Supply Corporation [CESC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Calcutta Electric Supply Corporation [CESC] will keep up the work and continue to help more customers with their concerns even better 🤝

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Calcutta Electric Supply Corporation [CESC] reviews & complaints page 39

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Address: 7, Sukanta Sarani, P.O.Bhadrakali, Dist.Hooghly.ò, 712232

For last few days voltage is very low. My ac is not running. Fans are not running. Lodged complaints several times over phone. But of no use. Every time complaints are taken and assurance given that the problem would be resolved within two hours. But no steps are taken. Last year ac compressor was damaged and had to replace and voltage stabilizer installed. Still the same problem. Pl take immediate step immediately.

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

May 11, 2019

Updated by Ratan Chakrabarti Received a reply that yr representative will attend my complaint within several days. This is unacceptable in these hot days.Pl attend immediately.

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Address: 58/1/A dharmatala road bally, howrah, Howrah, West Bengal, 711201

I want to bring this to your kind notice that our area is facing a regular problem with load shedding. We complaint many times for a permanent solution. But we didn't get that. Almost everynight we have to face this problem but your team is not working properly as we are suffering very badly at our sleeping time.
It is my kind request to you to look into this matter and take stern step as soon as possible.
MY DETAILS-
Tinku Chakraborty consumer no.-[protected], phone no.-[protected].

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

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Address: 6 Mandeville Gardens Kolkata 700 01, Kolkata, West Bengal, 700042

To
Senior commercial executive
Cesc
I am out of station from 29/03/2019 till 16/08/2019. Hence i have switched off the main connection of electricity of my home from 29/03/2019. I am not using the meter from 29/03/2019 till 16/08/2019. Inspite of not using the meter now cesc has sent a bill for the month of april 2019 amounting to rs 1180/-. How is cesc raising such a bill at this period when no electricity is being consumed from 29/3/2019? I have already paid rs 900 for the month of march 2019.

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

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Address: 45/20D, MAHENDRA BANERJEE ROAD BEHALA, Kolkata, West Bengal, 700060

Website: Cesc.co.in

My consumer number is [protected]. Domestic type. Since Thursday I have suffering from my electric supply of low and conflicting voltage. I have complained about it in the cesc zonal office several times. They gave me docket number of the same. First time I've received the docket number [protected]. Yesterday they were attend at night my house and said that it would be resumed shortly. But it is very painful that I would say it is continuing.
.

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

May 12, 2019

Updated by swapan kr paul Please do the needful as soon as possible to resume the same. I can't move my electrical appliances

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Address: Kolkata, West Bengal, 700020

Respected sir/madam,

Please note my meter reading date was scheduled on 08/05/2019 but somehow it was not being checked. So i was waiting the whole day for the message which cesc is supposed to send me mentioning the link where i can visit and mention my meter reading. But the message did not come the whole day. Now today _09/05/2019 morning at 8:05 am i received the message mentioning the link. And the message also says that...

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Address: 1/107/1 AZADGARH COLONY, Kolkata, West Bengal, 700040

Consumer no [protected]
Sri aditya nath pal
1st-fr;fl-05
1/107/1 azadgarh colony
Lp-172/11
Kolkata 700040

Problem:
A regular low voltage problem is here. Almost each and every week, once in a week it happens. There is problem in one phase. For example if we have low voltage problem the next building doesn't have this problem. If we call cesc comes and resolves it within 2 hrs. That's fine. But the problem mainly happens at midnight. So life becomes miserable in this summer. If we ask to cesc about the reason. They told electrical parts are damaged. Each and every week how it can be possible that electrical parts are damaged. So please do the needful so that in future we are relieved from this problem.

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

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M

[email protected]

from Kolkata, West Bengal

May 21, 2019

My self Parimal Sarkar
From behala kadamtala. Facing the same low voltage problem in mid night. Lodge complain [protected] and [protected] two to three days back but still no one called or visit. Call your customer care regarding this issue but thay dont have any.. I must say you people are playing with our money. How I will explain due low voltage all our devices need more power to run themselves and that generate meater riding, its a hidden funda to make consumer fool. What we do ingeneral complain or call you or visit your office and what reply we get area supply issue or we are working on it. But truth is you guy's are making money by doing this.. Tomorrow I will file a petition against you. CESC is a fraud company.
Dont worry I can raise my case in consumer court .

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Dear sir
I want to bring to your notice that my pin code number is mention wrong in my bill

Anthony raj solomon
18/j braun field row
Kolkata 700027
Which wrong pin code

My correct address is
Anthony raj solomon
18/j braun field row
Kolkata 700027

Customer id [protected]
Customer [protected]

Pls do the needful at earliest thanks

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

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Address: 1100,USTAD AMIRKHAN SARANI KOL-82, SAME, 1100,USTAD AMIRKHAN SARANI KOL-82, Kolkata, West Bengal, 700082

Dear, sir most respectfully stsate that i am a valuable cosumer. My customer i'd [protected]. I have a another house which is stand 2/2 sode pur second lane kol 700082. Where my father took sub meter cutomer i'd is[protected]. I want to take a submeter at that address. I have tried but nobody couldn't solve this problem there is no objection. Where as elder brother i couldn't done but my brother take asubmeter how it possible. Rules are equal for all man. My brother name is avijjit naskar he take it 2018. There fore i want to take a new submeter. Plz solve the problem asap other wise i will knocked the door of lokadalat. Than u. I hope full that you will solve the problem.

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

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Address: 35-B, Middle Road, P.O. - Santoshpur, Kolkata - 700075, Kolkata, West Bengal, 700075

My customer id is [protected]
Meter number is 581621 & 6200546
Bill number [protected]/03197
Bill month march 2019
Bill date 12/04/19

This is to inform you that, cesc had charged rs. 1990 for only consumption of 94 units in the month of march 2019! My last 6 months average meter reading is as follows:
Sl. Month & year unit cosumed amount
1) october 2018 30 units rs. 200/-
2) november 2018 24 units rs. 170/-
3) december 2018 19 units rs. 150/-
4) january 2019 32 units rs. 210/-
5) february 2019 39 units rs. 260/-
6) march 2019 33 units rs. 220/-

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

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Address: 1/B Sambhu Das Lane, Kolkata, West Bengal, 700012

I am receiving very high electricity bill from cesc kolkata.
We do not stay at home in the first part of the day. Now the meter reading sent on phone is 15, 000 units which is not possible.

I have a doubt in my mind that either electric metre is not working properly or someone is doing electric theft from our metre as we are unable to check what exactly happening because the metres are locked in a room. I suspect tampering of electricity.

So request you to kindly look into it & resolve it as soon as possible.

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

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S

Shubhamoy bhattacharjee

from Mumbai, Maharashtra

Apr 29, 2019

Dear sir,
I would request to you that please rectify my address which i am maintion in below,
Consumer no-[protected]
Address-10, subodh banerjee road, barisha
Kol-700008

Thanks & Regards
Shubhamoy
[protected]
[protected]@gmail.com

A

Aslam6604

from Kolkata, West Bengal

May 8, 2019

We are having a electric problem regularly after 12.30 am the electric goes off regularly from the last four days I am complaining to the cesc customers care but the situation is same so please do the needful as our children can't sleep in this hot weather and even cant attend the school. My consumer number is [protected]

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Customer id : [protected]
A/c month: feb’19
Amount: rs. 1320
Transaction date:[protected]
Transaction ref no:[protected]
Paid using : card (Hdfc)
Status of payment : successful

Same bill paid again through
Customer id :[protected]
A/c month: feb’19
Amount: rs. 1320
Transaction date:[protected]
Transaction ref no:[protected]
Paid using : card (Hdfc)
Status of payment :successful

So the same bill has been paid twice.
Request you to confirm that to hdfc bank credit card that the same bill has been paid twice so that they can take reverse action or you adjust the same in the next bill.

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

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Address: 700057

Bill no 16/06020/19/9/1 of amount rs: 42467.00 has been paid on 18/04/2019 (Attached the

Cese bill and payment acknowledgement slip) however i have not received any payment confirmation (Like we do for other monthly bill payments) via email/mail/text and no further action has been started till date.

When we inquired to the local cesc kamarhati north suburban dist. Office, they said: 'the payment was intimated on 18/04/2019 but the cesc is still yet to confirm the payment and once they confirm the payment, it will take around 3 more weeks to start the work.'

No appropriate option was available upon calling the help-desk number.

We have severe medical condition at home and need the work to be done as early as possible for the health issues and the increasing summer heat. Hence request you to take this on

Your best priority.

Consumer no:[protected]
Customer id:[protected]

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Address: NACIN, ZTI, Kolkata, P-27, C.I.T. Scheme-VIII(M) Bidhannagar Road, Kolkata-700067, Kolkata, West Bengal

Sir,
Our Consumer No. [protected] and RR No. [protected] A/c No. [protected], MICR Code[protected], IFSC Code YESBOCMSNOC and UTR No. SBINR[protected], dt 26.03.2019 amounting of Rs. 3, 82, 693/- but till date their is no payment receipt received through register mail id of others.
therefore, i request to please do the needful action and the same may be communicated through the mail ID [protected]@yahoo.co.in
thanking you sir
NACIN, Kolkata

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

Apr 23, 2019

Updated by Jayadev Singh Sir,
Our Consumer No. [protected] and RR No. [protected] A/c No. [protected], MICR Code[protected], IFSC Code YESBOCMSNOC and UTR No. SBINR[protected], dt 26.03.2019 amounting of Rs. 3, 82, 693/- but till date their is no payment receipt received through register mail id of others.
therefore, i request to please do the needful action and the same may be communicated through the mail ID [protected]@yahoo.co.in
thanking you sir
NACIN, Kolkata

Apr 23, 2019

Updated by Jayadev Singh Sir,
Our Consumer No. [protected] and RR No. [protected] A/c No. [protected], MICR Code[protected], IFSC Code YESBOCMSNOC and UTR No. SBINR[protected], dt 26.03.2019 amounting of Rs. 3, 82, 693/- but till date their is no payment receipt received through register mail id of others.
therefore, i request to please do the needful action and the same may be communicated through the mail ID [protected]@yahoo.co.in
thanking you sir
NACIN, Kolkata

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A

ayonpal25

from Kolkata, West Bengal

Apr 29, 2019

I'm a resident of Baksara, Howrah-711110.
Near Dolphin Club. One of the street light in our area is not working since last one month. It has become very dark, which is creating very problem. So kindly if you please take some step and look into the matter, I will be very grateful to you.

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Address: 380/ 1 DR.S.P. MUKHERJEE ROAD, BELGHORIA, SUMANGAL, Kolkata, West Bengal, 700056

My details are as follows:
Cesc customer id: [protected] con id: [protected]
In reply to my earlier complaint i was informed over phone that hence forth my meter reading status will be sent by mail. But in vain. Other flat owners have received sms on 16/04/2019 immediately after the meter reading, but not me. What is the problem? My mobile and email both are registered.
Can you please inform what should do?

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

Apr 22, 2019

Updated by amitsar@1950 Please arrange to send my unit consumption status by mail/sms

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supriyo1988

from Pune, Maharashtra

Apr 24, 2019

My CESC new connection bill was generated of Rs 29250.I paid Rs 29250 for bill no 01/06804/19/3/1 but did not receive any transaction slip on mail id even though amount deducted from my HDFC credit card.My MR no. is 01/06804/19.

1

11645035002

from Delhi, Delhi

Apr 24, 2019

Sir,
My meter box has broken totally.It is horrible condition. Any time I may fall into danger Please replace it as early as possible.
My consumer No. Is [protected]
London.: 100/23
Thank You
Yours sincerely
P. K. Datta

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Customer no.[protected]
Gopa das
Bill no.[protected]/02199
Dated 19/03/2019

Sir,

It is observed from my hdfc bank account that double payment has been made from my bank standing instructions & direct paid by me at cesc cash counter for rs.640/- at belur for february 2019 bill.in this situation i shall be glad if you kindly refund rs.640/- immediately.
Thanking you,
Yours faithfully
Gopa das

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

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Mono mohan Ghosh

from Kolkata, West Bengal

Apr 24, 2019

Sir. the sec.deposit shows in the bill for march 2019 is rs. 925.00 instead of rs.3120.00 . may i know the reason behind it?my con. no is[protected] uid[protected]

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Address: 48-Hind Road, GF, Flat no 1, New Santoshpur, Kol 75, Kolkata, West Bengal, 700075

Dear sir, since last 3-4 months i am not getting my bill (Hard copy) for unknown
Reason. I am paying the said bill through payment wallet and i like to continue to do so.
Therefore, i would request you please send me the hard copy - bill to my address to facilitate others jobs on it.

With regards
Sankar pattanayak
Mob : [protected]
Customer id : [protected]
Consumer no : [protected]

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Address: 43 danesh sheikh lane, Howrah, West Bengal, 711109

Sir,
My customer id is [protected], residing 43 danesh sheikh lane, howrah 711109. Every month i get excess bill though my electric consumption was not that much, we don't have any 24 hrs running electronic devices, nor we have 24 hrs running lights or fans, so how it will be possible that our bill amount is 2600? Please come to our address and check

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

Apr 19, 2019

Updated by Das chandrima I don't know whether it is metre fault or something else, please check and do the necessity steps

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I am complaining on behalf of my father. The mobile phone number which is given as the contact number currently has been changed due to some reason. The old mobile number is [protected]. And new mobile number is [protected]. I request you to change the old mobile number to the new mobile number. Once i lost my mobile phone. I want to change this number because that sim is lost with that phone too. Trouble is being faced in getting messages from cesc and cannot pay the bill online. So, i request you to change the number.

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

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My mobile number which is given currently has been changed due to some reason. My old mobile number is [protected]. And my new mobile number is [protected]. I request you to change my old mobile number to my new mobile number. Once i lost my mobile phone. I want to change this number because that sim has lost with that phone too. I am facing problem in getting messages from cesc and cannot pay the bill online. So, i request you to change the number.

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Address: 10B.BINDHYABASINITALA ROAD, Kolkata, West Bengal, 700057

Kindly send in every moth the monthly electricity bill in papers to my address in future. I am not receiving the paper bills since december 2018. Reasons not known to me. For want of the paper bill i will be put some difficulties., so you are requested to kindly send my electricity bill in every mouth to facilitate my other jobs on it.

My customer id is [protected] (Consumer no [protected]
And customer id [protected] (Consumer no [protected]

Requested an early action

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

Apr 23, 2019

Updated by prasanta46 paper electricity bill not delivered

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