Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

To
The dy. Manager
Cesc ltd.
South west regional office
P-18, taratala road
Kolkata-700 088.

Dear sir,

Meter box of my house has been jutted out from the wall and the condition of the meter box is not good.

This is my request to please replace the box and fix it on the wall slightly on the higher position than the existing position in order to avoid rain water sometimes spreading on the meter box.

Thanking you in anticipation.

You sincerely,

(Dimita das)
Consumer no. [protected]
87-a, raja rajendralal mitra road
Beleghata, kolkata-700085

I have paid the bill of rs.1330 for jan 18 on 16th march online through debit card. Though money has been debited from my bank account, the bill has not yet been paid and no payment receipt has been generated.
My bill no. Is [protected]
My customer i. D. Is [protected]
Bill date is 28/2/18
Name.. Abha barman roy
I am a super senior citizen. Kindly look into the matter and resolve it as early as possible. Thank you.

Myself fahad, son of farah zama,, my consumer no. Is [protected] - customer id-[protected], paid our arrear bill for which our connection was disconected, and on due course we paid total dues on 19/03/2018. My line is not re connected. Kindly conect it as soon as possible as because i use it for business purpose. Please take the matter in your own hand. Thanku

To,
The general manager
Cesc ltd.
Regional office - howrah

Sir,
This is to draw to your kind notice that on 15 mar 2018 as i returned home i found my power supply of my flat disconnected. I was surprised because my dues were all clear and moreover i never got a call informing me about this disconnection. I was staying with my daughter alone at that time as my husband was out of india for some work. My daughter was having her final exam during that time. I called cesc helpline but they said nothing could be done till the next day. They also checked my payment status and found it clear. I didn't know what to do and felt sense of betrayal by the company. Having no option i took connection from my another flat next door. The cesc concerned people came next night to restore power.
1. There were two persons. They gave me a call on my mobile to come to the meter area. It proved that they had my number. They were the same persons who had disconnected. My question was why couldn't they call me before disconnecting?? I could have told them about my payment status.
2. As i went there they behaved very badly with me calling me thief for taking connection from my another flat. I explained but they threatened that they would complain to the office and would not restore power.
3. To this i said that they had disconnected my power supply without informing and when i had cleared my dues on 7 march 2018.
I would rather complain to the consumer forum for harrassment.
4. They got up on a bike and told me to do whatever i want but they will not restore power and left my place.
5. I was at the end of my wits. Whom to complain about their behaviour?
I went to the regional office and requested them for my power restoration. The concerned was very rude as usual. It seemed i did a crime to ask him why was my line disconnected when my dues were clear. I couldn't even complain about the misbehaviour of those two persons.
6. Suddenly he spoke over the phone and started shouting at me before a group of staff who had clustered around me and my daughter. He shouted saying that i had made a video of his inspectors and threatened them. I was too shocked at this false allegation. I protested to which he said that i believe my inspectors and not you. I found everybody looking at me as if i was the guilty one. This was harrassment big time.
7. I had the number if the person who had come the previous day in my mobile. I called him. I asked him what was all this. He denied vehemently. He said that the officer must have got him wrong. He never said such things.
8. A lady official came up to me saying that my power supply will be stored immediately. May be she understood the officer's mistake in putting false allegation.

All said, i hereby request you to please look into this matter and punish the guilty for hurling insults at me and behaving extremely bad.
Hoping for a prompt action. If i had an option of taking power supply from anywhere else, i would have done so. But alas i can't.

Thanks and regards,
S. Sharma

Hi team,

For the last 5-6 months i am receiving notifications and bill delivery date, bill amount and other notifications in the form of text messages in my mobile number:[protected] of cust. Id: [protected] (Which is an unknown customer), which is not me. Please look into this as i dont want these messages (Notifications from vm-cesclm) of other customers to come to me any further.
Please notify me when the deactivation is done.
Please help.

Thanks,
Sambrita banerjee (Mob:[protected])

At 9:15 500 share shorted and sl was 4 point and target was 8 point but when i am profit of 2 point i want to exited the order and then i am unable to sell it due to which 15000 loss happen . i immidiate call customer care but all line were busy due to which i was unable to understand what is happing with me.

Beign a small trader i cant affort such loss .due to technical reason why i bear such loss. how zerodha will pay mei ??? plz suggest

On 05/03/2018 kartick dutta applied for online name change in respect of cesc consumer no.[protected] and successfully uploaded the form no.8140318 and the related annexure a3. Thereafter he receceived the following sms from bh-cesclm, sent to his registered mobile no.in the evening of the same day :-
"please arrange to settle the security deposit amount to enable us to effect the change in name against consumer number [protected]. The bill has been sent to your email address. You may also download the same from our website."

On getting your above sms, he has been frantically searching for the bill in my e-mail inbox as well as in your website. Till now cesc has neither sent the bill to his email address nor uploaded the same in cesc website.

Please take urgent remedial action.

Dear sir,

On 05/03/2018 i applied for online name change in respect of cesc consumer no.[protected] and successfully uploaded the form no.7310318 and the related annexure a3. Thereafter at 06:06:49 p. M. On the same day i receceived the following sms from bh-cesclm, sent to my registered mobile no. [protected]:-
"please arrange to settle the security deposit amount to enable us to effect the change in name against consumer number [protected]*. The bill has been sent to your email address. You may also download the same from our website."
[*the no. Was mistyped in place of the actual no., i. E., consumer no.[protected]]

On getting your above sms, i have been frantically searching for the bill in my e-mail inbox as well as in your website. Till now the company has neither sent the bill to my email address nor uploaded the same in its website.

Please take urgent remedial action.

Yours faithfully,

Bidyut kumar biswas

Applied to cesc (Reference no. 04/03019/18). For a seperate connection in my name as two separate families are sharing a same common meter. Inspectors from cesc promptly visited the house and enquired for the reasons for seeking a separate connection in my name.in response to their queries it was clearly mentioned that two separate families with two different mindsets and purchasing power are using the same meter and the applicant is facing strong objections from the other family regarding using high end appliances. As a result the applicant is unable to install ac or buy other high end appliances. But a separate connection was denied by cesc on ground of splitting the load for reducing tariff charges. At present present both the families are using only 03 fans, 01 tv, 02 computer. The reason cited by cesc does not hold ground as if a separate connection was provided, then the applicant could use high end appliances generating more revenue for cesc.

I am projesh palit. Customer id is [protected]. I have made payment through credit card (Bill desk) against bill for january 2018 (Bill no. [protected]). Immediately after payment there was breakdown in your website. Till then i am yet to receive the soft copy of your receipt neither any sms confirming payment was made. I am concerned because today (March 05, 2018) is the due date and my supply line may get disconnected if payment is not received at your end by today..

Please help..

Regards..
Projesh palit

Sir,
I beg to refer that i have paid bill of dec 17 of amount rs 2770 on transaction date:3/2/18 and transaction ref. No: [protected] by debit card but to my surprise again green bill came on jan 18 which is to be paid on 20/2/18, amount is rs 4510 which include previous bill of nov 17 and dec 17.

Sir please rectify the bill and help the undersigned and help me to overcome this type tension in my life.
Thanks
Siddhartha sengupta
Customer id : [protected]
1, rishi bamkim chandra road
Dum dum cantonment
Kolkata: 28
Mobile: [protected]

Hi team,

I am writing to you as it's been really long wait since i have registered my bills in my card for auto payment.
My bank says you have not yet approved their request.
I have registered for 2 consumers which i have mentioned below for your reference. Can you please prioritize for that?
Bank : standard chartered bank
1. Consumer # [protected]
[protected]
2. Consumer # [protected]
[protected]
Call me at [protected] in case you need any further information

Sir, i sayantan acharya, a needy medical student from ariadaha kolkata -700057, west bengal, have been the consumer of your reputed organization. The connection is in my mothers name, mrs sandhya acharya. We have only two rooms which have only two tube light connection along with a ceiling fan connection.in spite of that every month bill has been more than one thousand per month which is really harder for us to pay. We use very little. For example, for maximum time i go to college and hospital and do not use of my light and fan of my room. So we do not know how it could be...

For instance in this winter season where there is no question of fan, still bill has been amounting to rs 1140!!!
Under this circumstances, i earnestly request you to take appropriate step to check my all connections, lines and meters as soon as possible sir... I will be really grateful if you help us with this godly support
Thank u sir,
Yours faithfully,
Sayantan acharya

(1)
To customer care/cesc ltd.

Respected sir/madam,

I have paid my electricity consumption bill for the month of dec'17 on 17.01.18 through my
Paytm wallet like every month.
Paytm payment particulars are as follows:-
Paytm order #[protected]transaction id [protected]-01-17 04:35:56 pm rs.110/-
No receipt has been issued against that payment from your end.

Unfortunately i received a green bill for the month of jan'18 demanding rs.150/-
Eronously i have paid rs.150/- through paytm too... Transaction details are as follows:-
Ordercesc order #7510615100001181180216040300000000000000000024transaction id [protected][protected]:04:31 am rs.150/-

But sir/madam i have not yet received any confirmation receipt regarding payment from your end that too.
Under the circumstances, my sincere request is please verify and make necessary arrangement to refund my excess amount to my paytm wallet.
At the same time i also request you to take care not to repeat such instances...

Yours sincerely,

Ram prasad bhattacharyya,
Customer id:[protected],
Consumer no.:[protected]
E mail id: ramprasad.[protected]@yahoo.com
Mob. No.[protected]
•
(2) i have also written to customer care/paytm
Paytm’s reply in mail is copy pasted bellow:-
Hello ram,
This is with reference to your query regarding electricity bill payment of rs.110 initiated using paytm.
Your bill payment against the order [protected] has been successfully processed with the operator reference
Number 18011716345704000784632041102510401217900000006475. We suggest you to get in touch with the
Operator with the below mentioned details:
1. Operator reference number 18011716345704000784632041102510401217900000006475
2. Amount 110
3. Date & time of transaction 17/01/2018 at 04:35 pm.

In case operator denies, kindly bring the written communication via mail to assist you better.
Regards,
Paytm care


Ref:_00d28dppr._5000k14beyr:ref

(1)
To customer care/cesc ltd.

Respected sir/madam,

I am a common man respecting current trend i opted online payment mode.
I have paid my electricity bill for dec’17 via paytm on 17.01.2018. It was successful.
But cesc ltd preferred jan’18 green bill of rs.150/- and being not alert i have paid that too through paytm on 18.02.18. Details i have written on my first letter above.
Under the circumstances, requesting your kind attention to check my payment claim and arrange to refund the amount to my paytm wallet for the sake of end of justice at the earliest.
Yours sincerely,

Ram prasad bhattacharyya,
Customer id:[protected],
Consumer no.:[protected]
E mail id: ramprasad.[protected]@yahoo.com
Mob. No.[protected]

On 16.02.2018 while i tried to pay my electricity bill of rs. 2480.00 i got a message from my bank that a/c debited by rs. 2460.00 from pos-cesc. Since i did not get confirmation as to 'successful transaction ', i again tried to make payment of the same. But this time also debited my a/c from pos-cesc. So my a/c debited doubly one at 11.36 am and the other at 12.06 pm. I now request you to reverse my a/c by crediting rs. 2460.00 at the earliest.

I paid my electricity bill through Card (paytm) on 16.02.18. I got a message
that my account has been debited towards electricity bill of Rs.2460.00 from POS-CESC dated 16.02.2018 at 11.36 A.M. and since non-receipt of payment confirmation, I again tried go for payment. This time my a/c also debited by same amount and I got the confirmation from CESC. So my account debited doubly. I would request you to kindly reverse payment of Rs.2460.00 in respect of double payment.

3no. Kalibari road, santoshpur
Kol-700075
There is a load shedding in our locality for the last 3hours! We are extremely irritated! It would be kind if you look into this matter immediately! We are facing a lot of trouble! Specially the aged people and the students are having problem! Board examination is knocking at the door and at this time a power cut is not affordable! Please take immediate action;

Dear concern,
I m fahim akhtar previous living in 45a/h/6 canal east road narkeldanga kolkata-700011 but now we shift last year in march but now i come to know someone stealing the connection from my meter and earning money even i have requested earlier to disconnect my connection temporary until further requested to reconnect now my meter bill came so high i want you to verify and do some inspections. I attached my electricity bill for your reference.

Thanks

As i went to pay my bills today at moulali branch the lady wearing green sari start misbehaving with me. My total bill is 1120. I havnt change with me. So i pay1500 to her. Then she start arguing with me. She use bad language to my family. Just havnt 20 rs change she threatening me. No one can protest her. The incharge of the branch havnt stop her. Even mr. Incharge cant revel the name of the lady.
Pls take some action against the lady.

Dear sir,
This is to inform you that by mistake i paid the bill for a/c month-nov-17 as under
1. Transaction no-[protected] using paytm on[protected] rs.1290/-
2. Transaction no-lur[protected] using card (Bill desk on[protected] rs.1320/-
(Above 2 (Two) acknowledgement slip attached for your ready reference)
You are requested to please adjust the 2nd payment with the bill of month 12/17 of rs.1540/- due date -08/02/2018.
Please do the needful at an early date and oblige.

Yours faithfully,
Samidh chatterjee
Fl no.3d
58a a p c road
Kolkata-700009