| Address: Can Fin Homes Jayanagar bangalore |
Without prejudice
Dear sir/madam.
Had a harrowing experience, at the hands of the manager at canfin homes jayanagar bangalore.
I am a resident of calgary alberta canada.
I have an apartment on bannerughatta road bangalore, for the sale of which i entered into a sale agreement with mr. Nawin rai, who is currently my tenant. Apartment was purchased in 2008, with the property hypothecated to sbt, now (Sbi btm layout 2nd stage bangalore.)
The apartment plan is panchayath approved, (Later came under bbmp) with a b khatha, and taxes being paid to the bbmp for the last ten years.
The file for loan approval was moved in the first week of april and the then manager said (After seeing documents) that the loan will be processed in two weeks. I booked tickets at a cost of $ 1250, to reach on the 23 of april.in the mele the manager got transferred and a rajashekhar took over as the new manager. According to the update i received from the liaison officer, the loan process was almost complete and i was asked to clear my existing loan and submit the original documents for scrutiny. Which i did by the 26 th of april. This is the first time i met the manager, the first impression created by him, told that he did not want to release the loan, nor was he interested in talking to me (Reason for which i still don't know) his attitude, approach, and mannerisms were demeaning. He started giving a reason or the other to delay the process.
I told him my situation, and my return date of journey which was on the 9th of may. The money involved in travel, the loss of pay i was on and the limited time i had. Further i told him the fact that the manager before wanted to se the original documents and needed to do a final house visit (Which he said he will be coming on three occasions, but never came) before the cheque was issued to the buyer.
He said i don't care about the other manager, i will do things my way. (Where i suspected he was expecting some monetary benefits from me.)
I was stressed and shattered as i had travelled 22000 km and was staying at a lodge to get things done, and this person dosent care for his customer.
He kept delaying things, and to add to the stress, on of the clerks venkatesh came out with a discovery that there was some issue with partnership deed of the builder. (This is after the lawyer of the bank has given a positive report, and two banks dhfl and sbi has also given loans on the same project).
With this i clearly understood that mr. Rajashekhar did not want to do his job, he was taking pleasure out of harassing me, the buyer and the liaison agent., he further asked for a second opinion from the lawyer. With my return date nearing i asked him when can we have the process completed, he kept on saying one more week. Finally the lawyers report was tabled again on the 8th of may, and i was trying to postpone my ticket at a loss of $2000, but was sure what to do, cas the manager would not confirm one thing to me. On 8th a day before my return, the liaison officer was made to wait in the bank from 10 am to 7.30pm, and in the end he was told the loan cant be released as he needed more time to take opinion from a different lawyer.
I decide enough is enough, cas i knew from the way he was handling, even if i waited another week loosing money and time, there is no guarantee mr. Rajashekhar will process things.
I would like to bring to the notice of the concerned, that this was the most harrowing and stressful experience a customer could have had.
Further there is a breach in contract as, the bank okayed the loan, but the attitude of a poor manager made all o[censored]s suffer. Through this mail, i would like to inform the concerned that i need to be compensated for my losses (Money, time and stress).
Travel and accommodation costed me, $ 6000, and the loss of pay i suffered around $1350. The stress and humiliation cannot be retrieved, but i want to see that mr. Rajashekahar does not repeat this attitude and behaviour to other customers.
Expecting that the concerned, will do investigate and do the needful. Resting all my hopes on you for justice. I can provide further details required when asked for.
Can Fin Homes customer support has been notified about the posted complaint.