My name is Asma Ambreen and my account number is[protected], canara bank abdullah hall aligarh branch. I have returned a product in amazon for rs 730 and 420 and they mentioned that my refund of amount rs 730 and 420 has been initiated on 19 april 2018 and it will be credited to my account on 25 april, 2018. Till now (27 April 2018), i didn't get my refund to my account. I have received a refund reference number and transaction code through mail. These are the messages received from amazon.
Hello,
I understand your concern regarding refund status of your order.
Your refund of Rs.730 has been processed successfully on 4/19/2018. The amount should reflect in your account by 4/25/2018.
Your refund of Rs.420 has been processed successfully on 4/19/2018. The amount should reflect in your account by 4/25/2018.
If the amount is not yet credited to your account, I request you to please contact your bank's customer care and quote the refund reference number, they will be able to locate the pending refund and will help you in crediting the same to your account.
The Authorization Code (Refund Reference Number) for the transaction is 152100 for both.
If your bank is unable to locate the refund with the authorization code provided, please dispute the transaction as 'refund not processed'. On disputing the transaction, the bank will see a pending refund and will follow the path back to our payment processor to locate the refund.
Hope this helps. Thank you for choosing Amazon.
I have already contacted canara bank customer care to solve this issue but there is no use and call disconnected. Please resolve it and credit my refund into my account.
Canara Bank customer support has been notified about the posted complaint.