Capital First Complaints & Reviews

I took two consumer loans as loan no. 9363014 and 12626464 respectively. The first loan was completed on time without any bounce. The second loan is still active and all installments are paid on committed time. No payment is ever delayed. Still, the company people have registered a cibil dispute which is affecting my cibil score. I have called the custumer cares several times but they don't do anything. My question is that why these people register false cases. Have they appointed unexperienced executives who are unable to enter correct data. The worst thing is after my repeated warnings and requests nothing is being done till yet. There are other companies who never do such mistakes. I took a loan from home credit and as soon as my loan was over the score was updated properly without any delay and mistake.
I request to take the needful action otherwise i will file a writ in the honorable high court for compensation.

I brought a LED from Jaipur I took finance from Capital first .
I want to buy Fridge, while processing for finance, it was found that wrong mobile number has been mentioned in the file.
Earlier, i have received message on the same mobile number.
Please update my mobile number i.e
[protected]
E mail :[protected]@yahoo.com
for any further correspondence kindly contact me .
My loan number is 13889890

I am regd with dnd & have never interacted with this firm. This rogue company steals customers data and harasses them their telemarketing. Got a sms from [protected]. These criminals have no sense of decency and do not respect others privacy. If a person needs a loan, he/she would walk to a bank, i dont understand why these # harass the rest of the public and where these rogues steal customers data. This stupid worthless company has no dnd also.
Wonder who is the criminal, who is in charge of sales and marketing of this third rate company.

With reference to the above, i had taken a business loan from capital first in november 2016 but due to personal financial conditions i was unable to pay the same for last month and 5 more dues to which there is constant harassment of recovery agents at my place from your end. Recovery agents have started contacting my friends and relatives and asking them to pay. Which is damaging my reputation in the market. Recently my relatives have received calls from your agent number[protected] [protected] and mobile no. +91 [protected] (Miss neha) and asking them to pay for which i have a voice recording also.

Whatever executive said it is not matching with credited amount in capital first, purely inability of capital first,
Loan number: 14462408
Executive said:
Processing fees: 1.5 %
Insurance: 0
Gst: 0
Document charges: about rs.: 400/-
Dispersed:
Processing fees: 2 %
Insurance: rs. 8000 /-
Gst: rs. 1500 /-
Insurance charges: rs. 1500/-

Hii team,
To whom it may concern
I am an resident from mumbai and this complaint is on [capital first] an fiancence company from whom bought brand new suzuki access 125 on a loan
But after bouncing of my 1st emi on 5th march the company has fine me three time for a penalty of rs 400. Though, i had paid the emi on the same day itself.
Later on[protected] and[protected] by the company. This company is a worst finance company has no work ethics and there employees has no responsibility regarding their customer. And this company has no way to reach out to contact like a professional scammer.
Worst ever company this company may had scam 100's and 1000's of peoples. By their tricks this complaint is by the side me and all of the regular people got scam by this company name
Capital first finance ltd.

I am a regular customer of capital first, through couple of consumer loans and one pl. No. A9883669
Unfortunately, i need to foreclose the pl, after 13 months, of the 36 months tenure.
I submitted, the foreclosure amount through cheque, on 12.03.18, it was realized on 14/03/18.
I needed the updated statement, on emergency, the same has to be submitted for other purpose., that is the reason, had to close the pl in advance.
But, i am not getting the updated statement, through online, or directly from the hyderabad br. At customer care office.
More over, very ignorable response from the staff, and there is proper professional treatment for the customers, they behave with neglected manner.
If loose this opportunity, because of non submission of the updated statement, the capital first shall take, overall loss occured to me.

Please check the issue as per my sanction letter foreclosure charges is nil and i received foreclosure letter on month nov’17 in this letter my foreclosure charges also nil but when i received foreclosure letter again on 15-mar-18 my foreclosure charges is rs-73, 785.54 which was wrong.
Loan number[protected]
Name-lucky singh
Number-[protected], [protected]

I took a vehicle loan from capital fisrt by applying through online.
They asked 3 blank checques from my Bank account for ECS. From the first EMI they charged 400 INR for cheques got bounced but I have balance at that time.
I paid the amount along with the EMI and raised request in the portal to not to use the cheques.
Also I informed in the portal I will pay through portal going forward.

But there is no reference number for the requests raised and they are charging cheque bounce charges every month even I am paying my EMI on time thorugh portal.

Dear sir.
I have to close my loan against property loan.
Try to give me my foreclosure letter.
I have spoken in your help center but have not received any reply.
I am very disappointed with your customer service helpline.

Request you to please provide the foreclosure letter to me as i want to foreclose my lan 9509551 with my own funds.
I had already given the request on customer. [protected]@capitalfirst.com on 2-2-2018. I don't want to delay this anymore.
Kindly issue the fcl on priority.

Hi team,

I want to escalate this with you that, i had imposed the processing fee of 1515rs on my recent purchase of consumer loan on 6th march 2018 and there is no bill or acknowledgment provided to me upon my questioning to loan agent, we will share but in finally it ended up no response.

Asked me to pay in the mode of cash when i refused then he convenience me to swipe my card at tmc store where my loan process was took place and rest amount he took by hand.

Rs - 1000 swipe
Rs - 515 cash

Why a customer is being troubled so much and is there no one who can help?

If the same continues then i want to file a case on this as i feel am avoided & cross questioning so much by executives.

Note - even the bill given by tmc store was also incorrect as i had purchased the ac for 41500rs actual rate but the bill generated for 47490rs and mentioned in the bill saying for collect the cash of 515rs remaining which has to pay for loan processing fee and i had taken complete loan of 41500rs from capital first

I had taken bike loan from capital first. My first installment was due on march 3rd, 2018. Money got debited in the morning from my account and then evening it was credited back. I am trying to call customer care of capital first from then but not able to reach their numbers [protected]/[protected]. Finally i was able to connect them today after multiple attempts and they are telling that their number was busy due to calls. I don't think so, because whenever i call this number there are multiple options and finally call gets disconnected.

Now they are giving the reason saying my cheque signature was not matching so it was bounced. If the signature was not matching then first place how did they grant the loan? Is it done without verification. Now they have put cheque bounce cahrges of rs-400 and they are advising me to pay that too?

Am i held responsible for their mistakes?

Regards
Mervyn christopher -

Hi,

I’ve a two wheeler loan account bearing with account number 7816808 from capital first. For this account, 2 emis are overdue. Today, one of capital first executives came to my home and recovered. They are harassing me to 2 months over due payment and collect bike. Do they have right to recover my bike if 2 months over due is pending? I would like to file a consumer case and also a legal case against them.

Thanks,
Ravinder

My card no is 3233206 and my name is ramesh verma my card had blocked without any reasons please unblocked my card my email id is shailesh12. [protected]@gmail.com i was paid all emi on time not had a singal emi pending and i want to buy new product but i couldn't buy so please unblocked my card as soon as possible and tell me reason why had my card blocked without any prior information my contact no is [protected] please notify me when this could be resolve

With reference to the above i had taken two wheeler loan from capital first in march 2017 but due to personal unemployment conditions i am unable to pay the same for the two months due and i agreed to pay on that 2 nd of this march to which there is constant harassment of recovery agents at my place from your end. Recovery agents have started contacting my wife and asking her to pay on the front of my home & street, which is damaging my reputation in the market. They have also threatened me to pay due to achieve month-end closure My loan account no is 9979045.

This is my loan number 6847893 and I already paid emi on time and they deducted my amount on time several times including taxs but still it is showing over due amount. I have attached my bank statement for the proof that i have paid on time and i complined several times but they didnt react simply sending me mail saying that your problem is resolved but still they didn't provide me NOC still over due amount is visible and still getting mail to pay bounce charges. Please waveoff my charges and provide me NOC.

I Mohd Izhar Mirza have taken a loan from you on 5.4.16 I have been informed than my EMI will be 2687 for 23 months and loan amount was 48500/- which I agred and paid also. Now it has been inform on phone call that it is 35 months EMI. I don't know how a company on two wheeler loan can charge 35% interest instead of 13% which I have been told.

I have raised 2 times complain and received the messge as complain resolved but my issue is still pending.

Please note I have paid till feb emi 23 emi as per my record I am not going to pay any further EMI and I will put complain in consumer court for heavy interest charge and cheating consumer and also "Maan Hani case" if my CIBIL score get down due to EMI bounce.

My earlier ticket no. are as follows:
[protected]
[protected]

Dear sir
My name is amit kumar singh and i have paid all the dues emi but even that caital first illegally debit my account 3 times. Loan account no. Is 2783752.
I have talk with the customer care is also but they are not responding properly. What should o do? Please guide me.
Amit kumar singh
#

I am delayed by paying the emi as my finds were stuck somewhere. I took help and paid it later on. Rcovery agent called me named deepak ([protected]) and threatened me. Later on recived the call from varun ([protected]) and harrassed me. These people do nit listen what consumer is saying. I requested him to talk over email or letter mail but he denied and told me that will continue harassment by making calls. What the hell it is...

Rules :
Recourse if harassed
If you think the agent is not following any of the above mentioned rules, you should file a complaint. Raja said, “if a borrower thinks he is being harassed, he should first approach the bank, and if not satisfied by its response, he should get in touch with the banking ombudsman.”

I am writing this because i found one account of capital first in my cibil profile during checking my cibil score for loan.

I am attaching report of same fyr.

This is very serious problem as i have not taken any loan from capital first and someone misused my document and capital first have sanctioned same without checking.

Fraud account no. 12409693, date[protected].

Address showing of tamil nadu whereas i am from maharashtra.

Request you to please do needful and resolve/rectify the same in your system asap as due to same i am facing problems for getting new personal loans.