Capital First Complaints & Reviews

Several time i have enquired about the date change of EMI which is debited my SBI Account every month of the 5 through ECS.

Recently i Changed My Job and cant bear to maintain advance money to my bank account .

i am still thinking if it would be possible to do me then why am i had applied to loan .

i think there is no any clause that in future i could not change my emi date.

I have been trying to reach or rather get in touch with mahindra service cencterto give my xuv 500 w10 for servicing and all the numbers mentioned on this website are incorrect.. We are not able to reach the operator only.

Can you please help us get one for thane area in mumbai.

It is sad that such a big company doesn't even have a proper website to address the complain.

Thanks
Priti dsouza

Reminder

To
The Manager,
Capital First.

Sub: Cheated on interest rate with false commitment.

Dear Sir / Madam,

As my loan agreement no is. 15533882. Dated 29-May-2018. Car no. PB 10 CC 0058. I have applied for used Car loan through your agent Mr. Gaurav Behl Phone no.[protected] & Mr. Harmeet Singh Virk Phone no. [protected]. In our meeting he has committed me interest rate of 11.5%. When I have received Welcome letter I was shocked to find that I have been cheated with false commitment. I have checked the interest rate charged is
14 %. Due to false commitment of agent I have to bear heavy loss. If I would have known such a high rate of interest I would have never applied for Ioan.

Kindly take necessary action so that they can never cheat the customers again.

Regard’s
Rajan Vig
M[protected].

My name is dooradarshini nath.. I purchased a mobile and the account no is 14217270 and already bounch charges has already been deducted but still. Mandate charge rs 295 and rs 295 has been deducted total 590 i. E on 29th and 30th june 2018. Please refund my money. Already a bounch charge has been deducted in mrcah i. E 800 for the failed transection and why again it is deducted.. I have already closed my account still why it is deducting money.

Hi.
Respected sir as i am mohammed kouser ulla being a customer of capital first since more than 2yrs. Last week i visited to reliance digital cunningham road branch to purchase tv with capital first card while processing the product the capital first executive told me that they have blocked my card that was very radiculas. I am requesting you to please let me no the valid reason from capital first. As my last emi of rs 1874 was cleared in the month of may 2018. And till date there's no late payment and there's no bounce charge as well. I was very disappointed and my registered mobile number with capital first is [protected]. Please resolve my issue as soon as possible

Hi
I called to customer care no. Regarding my bike loan it was on the name of my brother mr himanshu mehndiratta who is expired in road accident in november 2017 regarding that i had called to customer care but your agent mr faizal has no sense how to talk to customers he has not given me any informaton nither the branch adress when i asked to transfer the call to your superwiser he has denied that also call was going on 18 mins then again i called from another no. Then one agent ms heena attended my call and given me the proper information after the verification process & resolved my all the quries. Then i asked to heena also about faisal then faisal disconnected my call after 18 mins. So please give me the revert what u are doing about faisal now?

My loan acct no is 1196387.
Loan acct was in written off status, but in jan 2017 i had paid all dues with penalties overdues charges etc. Capital first maintained my cibil acct in post written off "settled" since feb 2017. After 1 year 6 month passed. They are in mood of removing this remarks in cibil report.
How bad experience with capital first.
Even i have not left 1 rupee of dues....

Hello i had a consumer loan from capital first and i used to pay my emi on time but on jan 2018 my emi got bounced on 5/1/2018. Capital first redeposited it and the emi of 3100 got debited on 9/1/2018.in feb also the emi got bounced i paid it through paytm on 25/02/2018. At this time my due bounce charge was 1200. But they represented my emi on 27/02/2018 and 3100 again got debited. I. E. Two times i paid emi in feb.
I kept 3100 in my account because of march emi and march emi was my last emi.

So as per calculation
I paid all the emi. As in feb it got debited twice. Only 1200 bounce charge was due but they sent debit request of 3100. So my emi got bounced again. Vaious collection guy came and told me to pay 3100+ bounce againwhich i denied to pay. At last they made some adjustments and told me to pay 2300. But in june 2018 they again sent debit request in bank for 3100 rupees without letting me know. It got bounced twice. They send me legal notice and on 22/06/2018 ta 3100 was debited from my account.

My money of rs, 500, 27, 67, 34 was gettingdebited by bank account called up the bank to check they asked to call the finance company which is capital finance. Further called capital finance and ask them why the money was deducted from my account here is the answer from them please send us an email such a stupid customer care agent dont they understand the pain as to why the money was deducted from the account.

Such a unprofessional rep dont know what they are talking me to send out an email. Further told them that i would complaint then they checked and told me it was deducted further no clue as to why and hung up the call and then they are sending me a message that the issue is resolve for which i called such a uneducated they dont understand the pain. Simple what if they money is getting deducted without any knowledge. Regretting to deal with this agency please have this sorted out or need to raise this issue on a higher authority and also my cibil score is low and even after paying on time. Please take action on this...

Now the money is been deducted from my account and also it shows under customer active loan. Please have this sorted out asap and below is my details.

Name : andrew anthony
Phone : [protected]
Account no : 13123517

HELLO SIR/MADAM

I TIRTHANKAR ROY HERE BY DECLARE THAT CAPITAL FIRST UNAUTHORIZED AMOUNT DEDUCT FROM MY ACCOUNT AND INCLUDING ECS BOUNCE CHARGE ARE OVER FROM MY ACCOUNT. THE CAPITAL FORST NOT INFORM TO ME DEDUCT THE AMOUNT. AND DATE WILL NOT INFORM ME. I AM TOTALLY HARASSED. I ALREADY PAY AS PER BOUNCE CHARGE MORE THAN CAPITAL FIRST OVERDUE AMOUNT SO I CANT PAY MORE AMOUNT, PLEASE CLOSED THE MY LOAN ACCOUNT NUMBERS AND REFUND ALL THE AMOUNT.I ATTACHED HERE MY BANK STATEMENT PLEASE NOTE THE DATE ARE(6/10/2018, 2/11/2018, 6/11/2018, 9/11/2018
25/1/2018, 23/2/2018, 27/3/2018, AND VERY IMPORTANT DATE-22/6/2018)

*MY OVER DUE AMOUNT IS 2800 BUT AMOUNT LOST BY CAPITAL 3650 AND NOT CLEARED.

MY LOAN ACCOUNT NUMBERS ARE GIVEN BELOW
[protected]
[protected]

THANKS
TIRTHANKAR ROY
+91 [protected]
E [protected]@gmail.com

Transaction Statement
Account: [protected]
From: 23/09/2017
To: 22/06/2018
Date Description Amount Type
22/06/2018 Dirdb Charges -TP CAPITAL FIRS 590 Dr
22/06/2018 Dirdb Charges -TP CAPITAL FIRS 266 Dr
22/06/2018 Dirdb Charges -TP CAPITAL FIRS 226.95 Dr
21/06/2018 INST 741842-CAB- 5, 000 Cr
20/06/2018 nfs/UNI STC KOLKATA KOLKATA WBIN 500 Dr
13/06/2018 nfs/+CORP SALTLAKECITY KO KOLKATA WBIN 500 Dr
05/06/2018 nfs/+BELIAGHATA BLDG AREA KOLKATTA WBIN 2, 000 Dr
05/06/2018 IMPS/[protected]/TIRTHANKAR/Paytm P/XX8417/commen 2, 035 Cr
02/06/2018 Direct Debit -BAJAJ FINANCE LT 2, 667 Dr
01/06/2018 BIDHANNAGAR :- CASH RECEIPT 4, 000 Cr
07/05/2018 cashnet/+DR SCB RD KOLKATA OATMKOLKATA WBIN 2, 200 Dr
07/05/2018 IMPS/[protected]/TIRTHANKAR/Paytm P/XX8417/commen 2, 200 Cr
07/05/2018 IPS/CREDIT/[protected] 2, 200 Cr
06/05/2018 cashnet/+DR SCB RD KOLKATA OATMKOLKATA WBIN 300 Dr
05/05/2018 RPAY-POS/SILVER SANDS RESTAURAN KOLKATA WBIN 310 Dr
02/05/2018 Direct Debit -BAJAJ FINANCE LT 2, 667 Dr
02/05/2018 BIDHANNAGAR :- CASH RECEIPT 3, 000 Cr
23/04/2018 nfs/+CORP SALTLAKECITY KO KOLKATA WBIN 100 Dr
03/04/2018 Direct Debit -BAJAJ FINANCE LT 1, 600 Dr
29/03/2018 BIDHANNAGAR :- CASH RECEIPT 2, 000 Cr
27/03/2018 Direct Debit -TP CAPITAL FIRST 500 Dr
27/03/2018 IMPS/[protected]/TIRTHANKAR/Paytm P/XX8417/commen 500 Cr
24/03/2018 Int.:[protected] To[protected] Cr
03/03/2018 nfs/UBI BIDHAN NAGAR BR NORTH 24 PA WBIN 100 Dr
03/03/2018 Direct Debit -BAJAJ FINANCE LT 1, 600 Dr
28/02/2018 nfs/Beleghata Main Road Ko Kolkata WBIN 2, 500 Dr
28/02/2018 MADHYAMGRAM :- CASH RECEIPT 2, 110 Cr
27/02/2018 BIDHANNAGAR :- CASH RECEIPT 2, 000 Cr
23/02/2018 Direct Debit -TP CAPITAL FIRST 500 Dr
22/02/2018 IMPS/[protected]/TIRTHANKAR/Paytm P/XX8417/commen 485 Cr
08/02/2018 NEFT-CITIN[protected]-PAYPAL P 1.06 Cr
08/02/2018 NEFT-CITIN[protected]-PAYPAL P 1.05 Cr
04/02/2018 nfs/+DR SCB RD KOLKATA OATMKOLKATA WBIN 400 Dr
03/02/2018 nfs/BIDHANNAGAR, NORTH 24 NORTH24PARGAN IN 300 Dr
02/02/2018 Direct Debit -BAJAJ FINANCE LT 1, 600 Dr
01/02/2018 BIDHANNAGAR :- CASH RECEIPT 2, 000 Cr
25/01/2018 Direct Debit -TP CAPITAL FIRST 500 Dr
24/01/2018 nfs/CD BLOCK, SALTLAKE BIDHANNAGAR WBIN 1, 500 Dr
24/01/2018 BIDHANNAGAR :- CASH RECEIPT 2, 000 Cr
05/01/2018 Direct Debit -TP CAPITAL FIRST 1, 000 Dr
02/01/2018 Direct Debit -BAJAJ FINANCE LT 1, 600 Dr
01/01/2018 BIDHANNAGAR :- CASH RECEIPT 3, 000 Cr
23/12/2017 Int.:[protected] To[protected] Cr
20/12/2017 nfs/CD BLOCK, SALTLAKE BIDHANNAGAR WBIN 800 Dr
20/12/2017 nfs/CD BLOCK, SALTLAKE BIDHANNAGAR WBIN 2, 500 Dr
05/12/2017 KOLKATTA-SALT LAKE :- CASH RECEIPT 800 Cr
01/12/2017 BIDHANNAGAR :- CASH RECEIPT 2, 500 Cr
09/11/2017 Dirdb Charges -TP CAPITAL FIRS 39.05 Dr
06/11/2017 Dirdb Charges -TP CAPITAL FIRS 266 Dr
02/11/2017 Direct Debit -BAJAJ FINANCE LT 1, 600 Dr
1 of 2
Date Description Amount Type
02/11/2017 Direct Debit -BAJAJ FINANCE LT 1, 665 Dr
02/11/2017 Dirdb Charges -TP CAPITAL FIRS 266 Dr
02/11/2017 Dirdb Charges -TP CAPITAL FIRS 266 Dr
02/11/2017 Dirdb Charges -TP CAPITAL FIRS 197.95 Dr
01/11/2017 BIDHANNAGAR :- CASH RECEIPT 4, 300 Cr
06/10/2017 Dirdb Charges -TP CAPITAL FIRS 68.05 Dr
06/10/2017 Dirdb Charges -TP CAPITAL FIRS 4.95 Dr
05/10/2017 Direct Debit -TP CAPITAL FIRST 1, 000 Dr
03/10/2017 Direct Debit -BAJAJ FINANCE LT 1, 665 Dr
26/09/2017 BIDHANNAGAR :- CASH RECEIPT 2, 600 Cr
23/09/2017 Int.:[protected] To[protected] Cr
2 of 2

I have purchased a refrigerator from tirupathi electronics panjagutta hyderabad and registered with capital first emi service.

So, i got one year insurance on refrigerator from samsung company but capital first took 1299/- from me, saying that they will provide extra one year insurance.

Now my refrigerator is not working i went to the showroom and met capital first guys, now they are saying it is not showing in our system records, anyways i have asked for insurance copy from capital first by logging in online. I received a mail saying you have not registered with capital first insurance service.

Now that guy from whom i was insured is also not available i remember his name is naresh. I dont know what manipulation is happening there.

But i need my money back if it is not insured.

My product is samsung double door refrigerator

My registered mobile no with capital first is : [protected].

Hoping that this will be resolved soon.

Thank you,

As my loan agreement no is. 15533882. Dated 29-May-2018. Car no. PB 10 CC 0058. I have applied for used Car loan through agent Mr. Gaurav Behl Phone no.[protected] & Mr. Harmeet Singh Virk Phone no. [protected]. In our meeting he has committed me interest rate of 11.5%. When I have received Welcome letter I was shocked to find that I have been cheated with false commitment. I have checked the interest rate charged is
14 %. Due to false commitment of agent I have to bear heavy loss. If I would have known such a high rate of interest I would have never applied for Ioan.

Kindly take necessary action so that they can never cheat the customers again.

Loan No.[protected] Was for used car the DSA told that RC transfer will be done by Capital First and asked for Rs. 25000 for the process then told some complications asked for another Rs 5000 and now after 8 months he is asking for more Rs 15000 to complete the process. Rs.30000 has been paid in cash to him. RC is still not transferred. Complained about the issue to the Nodal Desk and Customer care, but not getting any response from Capital First.
Not sure what to do now.

Need your help and intervention.

Santosh Kumar Roy
[protected]

I am divyeshpatel, my loan number is 8409627. So my emi is complite and penalty charge is pending so please short out. Mobile number [protected]. So i have very poor persion sir so please help me. We have next time are not mistake so i have realy sorry so please. Sir please i have requiest to my loan number 8409627 are close pleaese sir. So any other quary my contact number [protected].

Dear Sir / Madam
here by forwarding all my original documents for verification due to inconvenience caused on 26 may 2018 while purchasing android phone, in Pai showroom one of the customer executive has entered wrong date of birth of mine while logging so am requesting you to please unblock my credit card as soon as possible. so that i can use this card for further shopping.

Thank you

Dear customer, your request number 19643905 as this is registered complaint and my a/c details is in this number ([protected]) i need geniu reason for what basis they have declined. U can go through my track status and cbill score know your people have declined easily know i got wrong impression on my cbill i called on thursday they issued a statement but till now no response i told them to do re verfication but they did not done so please take concern for this. I have not yet ask them to give personal loan but they forced me.

Hi,

I need to change my mobile number for capital first finance service.
Could you please help me for the same?

I have taken a two wheeler loan from capital first.
I have contacted customer service and also loan person who belonging the loan provider from bike showroom, but no one helps me for the same.

Regards,

Shibabrato das
+91-[protected]

Dear sir,
Today the verification for my two wheeler loan CAS ID = [protected] done at office and resident. Mr.Kartik Tripathy called me at 1 pm and asked for the location and I explained regarding the location. We are waiting for him for 3 hr but he didn’t came. At 4 pm I called him and asked him why you not came for verification he confirmed has no time for it. He already submitted the report.

How you accepted this. Now I got massage from you your representative didn’t find the location. The same address is on my Adhar card and passport but your representative not find.

Kindly look into the matter.

Warm Regards
Sangram keshari Nayak

Capital first incorrectly charged bounce charges on my account though i paid the emi.
They are not responding and helping me in removing the charges.
Worst customer service they have. I have called multiple times and wrote email as well still there is no response from them.
It's like harresment to the customer. I want to escalate this and get the resolution for this

I had taken one consumer loan from capfirst in OCT 2014 unfortunately i missed one EMI as per capfirst but got to know after 18 months when i inquired that EMI of 1667 was then mounted to 14687 (Including all bounce and penal charges) i was promised that after paying all the dues it will be closed and noc will be issued and will be reported to CIBIL as closed. i had paid 14687 (not sure about the exact amount) in DEC 2017. When i generated CIBIL Report that loan was mentioned as POST (WO)SETTLED creating a negative impact on my account. now i have requested several times through various channels but all in vain.

Please let me know what can be done i will have to raise this issue in various platforms so there should be awareness regarding this i am going to request on other social platforms as well. Please guide me as Now i am feeling cheated in my span of 5 years i have not missed a single EMI and being a genuine customer this is realy embarrasing to come across as now i am feeling cheated.