[Resolved]  Maruti Udyog - Alto K10 — Complaint against willful Negligence at KTL-Maruti Workshop, LUCKNOW

Address:

Lucknow, Uttar Pradesh

I am really sorry to inform you that from the day 1 of purchase of Maruti K10, not getting satisfied from the service of KTL PVT. Ltd. on behalf of Maruti Having a very big scam/scandal & Negligence has been searched out & want to share with you against esteemed organization i.e. Maruti. -----Maruti K10 – original wheel has been replaced with old wheel during servicing 1. On 8th April I have given my K10 to KTL to Mr. Sandeep/Bhaskar Awasthi /Raju / Saxena for the same issue which I had complaint from 2nd service i.e. Clutch problem – problem with 1st and reverse gear. 2. On 9th around 7.30 pm the vehicle has been delivered by Sandeep to me and committed the problem has been rectified now. 3. Again I am complaining to Sandeep not satisfied with their services and still the same problem is going on along-with another problem i.e. bubbling, Gear stucking, gear box loose, waving/fluttering during 1st & second gear 4. He assured me that Maruti guy is coming by 11 and will go forward to resolve the similar problem exist from 2nd service onwards. On 11th again Sandeep has called me to confirm the problems to Maruti person for analyzing the issue. I was assured by Sandeep that to visit next day & they will take care for further resolution of similar problem. 5. Unfortunately on 3.00 PM afternoon, I found 1 wheel of my Vehicle has been changed negligently with malafide intention. Soon I noticed it , immediately I visited at KTL workshop and complaint for the same. This is truly a Willful Negligence / theft / Scam/ Scandal of corruption on the part of KTL workshop of Maruti which is spoiling the reputation of BIG BRAND NAME i.e. MARUTI.6. Which is not acceptable by any customer. If any external part has been changed by workshop engineer how we will assure that other internal parts are OK. Also having the authentic proof for the same. 7. During the time of delivery of new vehicle at diwali season, the front bumper is also getting dented painted & delivered without wash. Post complaint they are replacing at the 1st day of delivery. 8. From the second service I have complaint multiple of times for clutch/gear/pickup problem as stated earlier. Every time they are changing the clutch plate twice, control unit HVAC , Blower Motor Assy R&R etc. 9. Due to this activity found at KTL, please suggest how I will assure & believe that the all the internal parts are OK at my K10. 10. Please see the logs available at KTL Workshop of all complaints which are done by me for your surveillance / vigilance audit. 11. Its truly a fraud case against the willful negligent / theft/ stolen/ corruption against the KTL. 12. Yet he same problem of gear box, pickup, part replacement is going on and not yet fixed from 2nd service. 13. Also want to share that I am fully frustrated due to horrible / non supportive services which is yet going on at KTL service Centre 14. How is it possible that with the running of around 4000 KMs having the problem of Gear Stucking, Pickup , bubbling, AC , weaving & fluttering etc. 15. Post regular harashment i was paralysed in the month of April and admitted at Hospital for 15 days. But treatement is till going on. As per Dr. this will happened due to hyper tension. Who will bear this loss of health and wealth. [protected]Theft scandal at your service workshop which is not truly accepted by any customer. And now I am fully frustrated from services and concentrations has been now switched off and plan to go for legal action against the Mental Harassments & agony from the day 1 of purchase. Hope you will understand the mental of customer and take necessary action for the same. Detail attached: 1. Vehicle Number – UP32DY7231 2. Model – Maruti Alto K10 3. Address - C-945, Indira Nagar 4. Last JOB Instruction Capturing Sheet No. 54 , dtd. 12.4.2013, Time – 15.55 PM 4. KM- 4110 5. Date of Purchase – Nov’2011 [day of Diwali] 6. Part replaced bill detail – BC13000520 [dtd. 09.04.2013] / BC12013631 [17.11.2012] / 1 more bill of clutch plate change signed yet not received. Still i am taking regular followup with Maruti Managers and representative no one is ready to attend the problem and they are truly unanswerable. please advise where i will go for the recovery of this loss. Regards Arun Verma [protected]